OneStream Reviews

"Don\u2019t be fooled by their prices\u2026 They seem the cheapest at first especially with only having a 12 month contract but in that 12 months, their prices increase. In my 12 months contract, my deal went from \u00a317 to \u00a321 to \u00a330 to \u00a345 for no reason. They then email saying to get in touch if you want to renew. I didn\u2019t want to renew so I told them over a month before my contract ended, that I didn\u2019t wish to renew and to terminate my account at the end of my contract as I was no longer living in the house and no longer needed broadband. THEY DIDNT! They continued to take their direct debit. I phoned them, emailed them and even had to resort to sending a letter through the post.. all to no avail. It\u2019s now been 2 months since the end of my contract but they are still billing me. But if that\u2019s not bad enough, today I\u2019ve had an additional \u00a359.95 taken from my bank account for KASPERSKY - the compulsory free trial company that came with my Onestream broadband and the same free trial that I cancelled within the first month of my broadband contract a year ago as I never wanted it or needed it or asked for it! Now try getting onto kaspersky for a refund - they just send you around in circles. In the end, kaspersky said to get back onto Onestream\u2026. How do I do that when Onestream ignore emails, letters and when you finally get through after a 45 minute wait on the telephone, you are told that they\u2019ll have to pass on your queries to another department and that they\u2019ll get back to you\u2026. But they don\u2019t and continue to bill you at a premium rate. This company is by far the worst company I\u2019ve ever dealt with. Do not be fooled by their low prices. They have so far cost me more than any other provider and are still continuing to take money from me.. and don\u2019t think this is a one off and won\u2019t happen to you\u2026 read the genuine reviews that are all over the internet, not the sugar coated trustp1lot reviews."

"Stay clear. Ofcom needs to do something about this company.. real speeds between 2\/10mb most days. Screen shot attached"