Name: Panache Lingerie
Address: 7 DRAKE HOUSE CRESCENT, WATERTHORPE, SHEFFIELD, Sheffield
Rating: 4.31

“I won’t be purchasing from panache again - the sizing is very wrong and disappointing”

Posted 7 months ago

Thank you very much for your feedback Lesley. We appreciate you taking the time to let us know about your experience with us. We are very sorry to hear that your most recent purchase has left you dissatisfied. We have sent your feedback to our design and technical team for further investigation. We do encourage you to find your closest Panache stockist to discover your perfect fit www.panache-lingerie.com/stockists/ If you have any queries, please let our lovely team know info@panache-lingerie.com

Posted 7 months ago

“Not received order yet. Royal mail still haven't delivered. 12 days since ordering, very disappointed.”

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Posted 8 months ago

Thank you very much for your feedback, Brian. This has been passed to our customer service team. We appreciate you taking the time to let us know about your experience with us. We stay true to our commitment of providing great quality lingerie to our customers, please contact us if you have any other queries info@panache-lingerie.com

Posted 8 months ago

“Nothing wrong with the lingerie The problem I have with this company is they charge you for delivery when you return the items forgetting that you are going to re-order more lingerie but after charging me delivery I will not be ordering from this company again”

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Posted 8 months ago

Thank you very much for your feedback Pamela. This has been passed to our website team. We appreciate you taking the time to let us know about your experience with us. We stay true to our commitment of providing great quality lingerie to our customers, please contact us if you have any other queries.

Posted 8 months ago

“I dont know if the manufacturers have changed but the fit is completely different and no where near as comfortable, hence i am still wearing my older bras.”

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Posted 8 months ago

Thank you very much for your feedback, Patricia. We appreciate you taking the time to let us know about your experience with us. We are very sorry to hear that your most recent purchase has left you dissatisfied. We have sent your feedback to our design and technical team for further investigation.

Posted 8 months ago

“Well priced and generally good quality”

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Posted 9 months ago

Thanks for the review Paula, your review is a great way to let us know we’re on track for making our body-loving lingerie community smile! We appreciate you taking the time to give your feedback.

Posted 9 months ago

“It is extremely unlikely that I will buy from Panache again.”

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Posted 9 months ago

Thank you very much for your feedback, Laura. We appreciate you taking the time to let us know about your experience with us. We are very sorry to hear that your most recent purchase has left you dissatisfied. Please let us know if you have any queries and our lovely team will get back to you as soon as they can info@panache-lingerie.com

Posted 9 months ago

“Poor, unhelpful customer service. This is the second time I've used them and I would not do so again. Don't seem focused on actually helping customers and policies seem to have no common sense. Accidentally ordered the wrong size and asked for an exchange - got a patronising reply back saying next time I should be very careful when selecting the size!”

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Posted 9 months ago

“Need to return swimsuit. No RETURNS PROCESS on website, no contact info for vendor (no phone number, no email address, nothing). Filled out an inquiry box on website with 3+ day response time. Vendor needs to refund shipping and return shipping. Buyer Beware: lack of transparency and lack of returns process. Will not purchase from website again.”

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Posted 1 year ago

“The swimsuit bottoms i bought to go with the tankini are not as they looked on your pictures. , the are very skimpy which was not as described. as i am finding the returns process extremely difficult and since i have to pay to return (which i was also unaware of. I simply give up! but obviously will not be using you again in future.”

Helpful Report

Posted 1 year ago

Thank you very much for your feedback. This has been passed to our website team. We appreciate you taking the time to let us know about your experience with us. We stay true to our commitment of providing great quality lingerie to our customers, please contact us if you have any other queries - info@panache-lingerie.com.

Posted 1 year ago

“So far I am not having a good Experience since I ordered a bra and you sent the wrong size and no one will return my emails! I refuse to pay $13 for an exchange when the order was sent incorrectly on your part.”

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Posted 1 year ago

Thank you very much for your feedback. We appreciate you taking the time to let us know about your experience with us. We are very sorry to hear that your most recent purchase has left you dissatisfied. We have sent your feedback to our team for further investigation.

Posted 1 year ago

“I spent £5.99 for 1/2 day delivery so the costumes would arrive before I went on holiday. After spending that money they didn’t arrive within the specified time and I did not have them for my holiday. I haven’t even opened the packages and now it will cost me to return them. It’s not acceptable customer service. The 1/2 day service should not be offered if you are using Royal Mail and it can’t be reliably met. Sue Kenyon”

Helpful Report

Posted 1 year ago

Sue, thank you for your honest feedback. We value our customers and pride ourselves in great customer service, we sincerely apologise you didn't experience that this time and are in discussions with Royal mail on how to improve their delivery time so this doesn't happen again - we will issue a refund for your fees and have emailed you a voucher code to use on your next order with us. If you ever have any questions or need further assistance, feel free to reach out.

Posted 1 year ago

“I think the bras are great but you would expect to pay £4 delivery to try on an item. If it doesn’t fit, you’re expected to pay a further £4 to return and then you’re expected to print the label. Have you not heard of QR codes? Very disappointed.”

Helpful Report

Posted 1 year ago

Thank you very much for your feedback, Stefanie. This has been passed to our website team. We appreciate you taking the time to let us know about your experience with us. We stay true to our commitment of providing great quality lingerie to our customers, please contact us if you have any other queries.

Posted 1 year ago

“I bought a Panache costume wore it 5/6 times and the bone was so sharp it cut through the material not a seam. It didn’t have a plastic end coating on it. I sent Panache an email they asked me to take it back to the shop I bought it from. The Panache Rep was coming so she would ask him, he wouldn’t do anything as I had bought the costume in September last year. I could have appreciated the time reason if it was a bra that was worn daily but a costume that I had never been in the water just sunbathed and only went on holiday twice was a weak excuse for a faulty garment. Panache charge a lot for their swimsuits and you don’t expect poor quality faulty garments and poor customer service. My advice would be don’t waste your money buy a cheaper costume then if this happens at least you haven’t paid alot of money for a faulty garment that they obviously have no pride in their product.From an extremely unhappy customer.”

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Posted 1 year ago

Thank you very much for your feedback. We appreciate you taking the time to let us know about your experience with us. We are very sorry to hear that your most recent purchase has left you dissatisfied. We have sent your feedback to our design, technical and customer service team for further investigation.

Posted 1 year ago

“Really disappointed with the quality of the bra I ordered, material was very uncomfortable. Process for returns is not easy, you have to pay for return label and receive no communication from the company through the process - I am still waiting. No customer service number to ring either. I would not buy from here again.”

Helpful Report

Posted 1 year ago

Thank you very much for your feedback. We appreciate you taking the time to let us know about your experience with us. We are very sorry to hear that your most recent purchase has left you dissatisfied. We have sent your feedback to our team for further investigation. We stay true to our commitment of providing great quality lingerie to our customers, please contact us if you have any other queries info@panache-lingerie.com.

Posted 1 year ago

“Order was delayed but responded that it cannot be canceled. All three bras did not have the quality expected. Not sure if it's worth it in the UK, it's definitely not worth the hassle and cost in the US.”

Helpful Report

Posted 1 year ago

Thank you very much for your feedback. We appreciate you taking the time to let us know about your experience with us. We are very sorry to hear that your most recent purchase has left you dissatisfied. We have sent your feedback to our design, technical and website team for further investigation. If you ever have any questions or need further assistance, feel free to reach out.

Posted 1 year ago

“I spent a lot of money, measuring and time trying to get these bras that are apparently great. I measure a size D34 usually. I took my measurements just before buying according to the size chart on the panache site. I am 34 in band and 38 bust. And so I get D34 and the band was so tight on them I could not bring myself to continue wearing them. I liked the structure but couldn't return these so I ordered a D38 size. The band was better this time but the cups were too big now even though I ordered the same cup size. I took them out of the package to try on once, of course, and now I cannot return them due to policy. I'm very disappointed and I give up on this brand. It's so overpriced and most of the patterns that are usually in stock look like they came out of a bad 80s workout instructional. Over $200 on bras that don't even fit according to the measurements they give or feel good that I can't return. Pretty bad investment on my part. It's mostly advertised towards more heavily endowed sizes as well and as an average chested lady, I feel left out. Totally done.”

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Posted 1 year ago

“Shocking experience with this company, charged almost £8 to try on. Would not give full refund. Phoned customer service to discuss, was shocked by agents attitude, bolshy, rude and argumentative !!!! This company should look at Bravissimo who show outstanding customer service! in future I will be buying through them!! worst customer service I have experienced in anything”

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Posted 1 year ago

Thank you very much for your feedback. We appreciate you taking the time to let us know about your experience with us. We are very sorry to hear that your most recent purchase has left you dissatisfied. We have sent your feedback to our team for further investigation. If you ever have any questions or need further assistance, feel free to reach out.

Posted 1 year ago

“Warning.... purchased sale item cost £20, item did not fit. Returning item next day £3.90 postage,partial refund of £16 back in account. £8 to try on, shocking.”

Helpful Report

Posted 1 year ago

Thank you very much for your feedback. This has been passed to our website team. We appreciate you taking the time to let us know about your experience with us. We stay true to our commitment of providing great quality lingerie to our customers, please contact us if you have any other queries.

Posted 1 year ago

“Company doesn’t ship anywhere else than UK or USA. So I could only order while on my holiday in USA (I’m from Spain) and yet, they sent the wrong size :) total Bs”

Helpful Report

Posted 1 year ago

Thank you very much for your feedback. This has been passed to our team. We appreciate you taking the time to let us know about your experience with us. We are hoping in the future for international shipping. Please find a list of our stockists here: https://www.panache-lingerie.com/stockists/ We stay true to our commitment of providing great quality lingerie to our customers, please contact us if you have any other queries.

Posted 1 year ago

“Trying to return an item...system does not recognise order number. Total nightmare. Not happy at having to pay for delivery and return ..£8...for nothing! Will not be ordering again.”

Helpful Report

Posted 1 year ago

Thank you very much for your feedback, Susan. This has been passed to our website team. We appreciate you taking the time to let us know about your experience with us. We are very sorry to hear that your most recent purchase has left you dissatisfied. We stay true to our commitment of providing great quality lingerie to our customers, please contact us if you have any other queries.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Easy

Panache Lingerie Reviews