Panache Lingerie Reviews

Name: Panache Lingerie
Address: 7 DRAKE HOUSE CRESCENT, WATERTHORPE, SHEFFIELD, Sheffield
Rating: 4.31

4.3 Rating 904 Reviews

81 %

of reviewers recommend Panache Lingerie

4.3

Based on 904 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Easy

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Panache Lingerie 5 star review on 25th July 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Love Panache bit what's happened to the sizing??? Won't risk on line order again, will have to find stockist to re assess my size.”

Helpful Report

Posted 5 months ago

Thank you for sharing your thoughts, Petra. Sizing can sometimes vary, and we encourage you to visit one of our stockists. Your comfort is our priority, and we’re here to help ensure you find the perfect fit. Please see the link to discover your nearest store - https://www.panache-lingerie.com/stockists/

Posted 5 months ago

“Excellent fit for the right body size. Perfect wear for the plus/curvy size. Do not look elsewhere”

Helpful Report

Posted 5 months ago

Thank you for your review! We're thrilled to hear that you found the perfect fit. Your feedback is greatly appreciated, and we’re glad you found exactly what you were looking for. If there's anything else we can assist you with, please let us know!

Posted 5 months ago

“I only received a partial refund when I sent all items back. I am emailed with no response to the part refund. I just want the rest of my money back”

Helpful Report

Posted 5 months ago

Thank you for reaching out, Megan. We're sorry to hear about the issue with your refund. We value your experience and are here to help resolve this matter. Please give us a bit more time to address your concerns, and don’t hesitate to contact us directly for assistance.

Posted 5 months ago

“Terrible that you have to pay for returns ..I wont be re purchasing for this reason. Still havent got my refund despite royal mail tracking saying they have my item.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, Victoria. We're sorry to hear about your experience. Your concerns are important to us, and we’re continuously working to improve our services. If you have further questions, please don’t hesitate to reach out.

Posted 5 months ago

“I ordered 3 bras in the same style but different sizes, based around the M&S size that fits me well. (I've never had Panache bras before and don't know how they fit). None of them did so I had to return them, and this is where my dissatisfaction with Panache comes in. I can find nowhere where I can go to try them on so have to use online ordering - at a cost of around £5 for delivery. As they didn't fit, I then had to pay to return them, and I had to pay the postage up front as they won't deduct it from your refund. They also don't do exchanges so you have to wait for your refund then buy them again - unless you can afford to shell out the money a second time whilst you wait for your refund. I can't. And even if I could/ would, bra fitting is such a 'try it and see' thing that you could end up still not finding your perfect fit and spending even more money on delivery and return charges. The bras are lovely, and worth the money if you can get the right fit. But I won't be buying Panache again - they really aren't set up well enough for online shopping”

Helpful Report

Posted 5 months ago

“Thanks Lindsey”

Helpful Report

Posted 5 months ago

Thank you for your review, Lindsey. Your feedback is invaluable as we strive to improve our products and services. Please feel free to reach out if you have any further thoughts or questions.

Posted 5 months ago

“I haven’t changed size and don’t understand why your costumes are so big”

Helpful Report

Posted 6 months ago

Thank you for your feedback, Denise. Our team is committed to ensuring the best possible fit for all our customers, and we’ll certainly pass your feedback over to our team.

Posted 6 months ago

“Ordered a bra and briefs set. Order was only partially delivered with the bra missing. On contacting customer services, I was refunded the bra, but this meant I needed to order a bra again separately (and pay postage AGAIN, for something I should have already received). Bra came up small on sizing, so I have needed to return but delay between orders means the briefs are out of returns period so as well as paying more postage (for returns), I have a pair of briefs that are not part of a set as intended.”

Helpful Report

Posted 6 months ago

Thank you for sharing your experience, Katherine. We truly apologise for the inconvenience you faced with your order. Your feedback is important to us and will help us improve our services. Please don’t hesitate to reach out if you have any further concerns or questions.

Posted 6 months ago

“The swimsuit arrived late in my opinion. I paid extra for 1-2 days delivery to make sure I got it in time for our trip. it is not made clear that in fact it is 2 days and only if you order in the morning. Any order in the afternoon will take 3 days. I contacted customer services and were NOT impressed at all with their answers and tone when I asked where my swimsuit was, no empathy at all. I can't go shopping and have to order online as i am busy rebuilding myself after a 2 years fight against stage 4 cancer. I won't ever buy from Panache again. The person i talked to was border line rude.”

Helpful Report

Posted 6 months ago

“I wear Panache bras all the time & have done so for years. I was very disappointed with the bikini top as the back was far to small. I really object to being charged £3.95 to return this as I ordered my normal Panache size.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We understand that return shipping fees can be frustrating and we appreciate you sharing your thoughts. We’re always looking for ways to improve our service and make your experience better.

Posted 6 months ago

“I'm surprised I'm being asked for a review. I ordered a bra on Wednesday morning , paid for express delivery so I'd get it before I needed to travel. Still hadn't arrived by Sunday (despite being promised a 1-2 business day delivery as well as getting a tracking number). Only AFTER I emailed to ask where my order was, did I receive an email saying it was out of stock and I'd be refunded. (Despite the website at that point STILL saying it was in stock!). I received a discount code as an apology, that didn't work. After letting customer service know it didn't work, I did receive another one quickly, but haven't tried it yet as I ended up ordering the bra from a different website. Oh, and then got an email asking me to review a bra I never received. Shocking service. I have been wearing panache bras for years, but will not be order from this website again.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to share your experience with us. We are actively working to ensure that our stock information is accurate and that our communication is more effective. We value your loyalty as a long-time Panache customer and hope to regain your trust.

Posted 6 months ago

“I was disappointed that o see you charge for returns.”

Helpful Report

Posted 6 months ago

Thank you for sharing your thoughts with us. We understand that return policies can be frustrating and we appreciate your feedback as we continually assess our practices. Your experience is important to us and we hope you'll consider shopping with us again in the future.

Posted 6 months ago

“Unable to access the returns portal. Is this a ploy? Stream of error messages, my clock is wrong, "something went wrong". I will be buying Panache directly again.”

Helpful Report

Posted 6 months ago

Thank you very much for your feedback, Ruth. This has been passed to our website team. We appreciate you taking the time to let us know about your experience with us. We stay true to our commitment of providing great quality lingerie to our customers, please contact us if you have any other queries - info@panache-lingerie.com

Posted 6 months ago

“Had to pay £3.95 twice for “ delivery and returns” so £7.90 on a £40 order which I returned. Defeats the object of buying cheap bras in the first place!”

Helpful Report

Posted 6 months ago

Thank you for your feedback, Angela. Your input is invaluable as we work to improve our service. We hope you'll consider giving us another chance in the future.

Posted 6 months ago

“Terrible fit on the non wired sports bra black. I'm normally 34FF in most bras like Fantasie or Bravissimo or Freya or M&S. I couldn't even get this bra on! Absolutely ridiculous. I've spent £3.95 on delivery AND they charge £3.95 to return! So it's cost me £7.80 just to try it on. I emailed them and they have the cheek to tell me I didn't buy the right size?? I know my size ant this Bra is unfit for purpose. Won't be buying from them again.”

Helpful Report

Posted 7 months ago

Thank you for your feedback, Cathy. We’re truly sorry to hear about your experience. We understand how frustrating it can be when something doesn’t work out as expected. Your insights are invaluable to us, and we will be passing your comments along to our team for review. If there's anything else we can assist you with, please don’t hesitate to reach out.

Posted 7 months ago

“Terrible communication.”

Helpful Report

Posted 7 months ago

“Didn’t fit was too short in the body , cups provided little support🤷‍♀️ paid a total Of £7.90 just to try it on ! Had to return , lesson learned won’t order on line again”

Helpful Report

Posted 7 months ago

Thank you for your feedback, Susan. We're sorry to hear that the fit and support of the item did not meet your expectations. Your insights are valuable to us - we will pass your comments over to our website team.

Posted 7 months ago

“I received an email, with tracking details, informing that my item had been dispatched and my bank account showed the payment had been deducted on 2nd June. I then received another email informing me that the item I had ordered was out of stock and I should expect to wait up until 16th June before I receive a refund. It's now the 12th, still nothing. Disappointed that refunds are immediate for orders that the company cannot fulfil.”

Helpful Report

Posted 7 months ago

Thank you very much for your feedback. We appreciate you taking the time to let us know about your experience with us. We are very sorry to hear that your most recent purchase has left you dissatisfied and have passed your feedback over to our team.

Posted 7 months ago

“I was charged for delivery, the bikini did not fit, I paid royal mail to return and then Panache charged me again for the return and I had to pay again for delivery of the replacement. Not happy.”

Helpful Report

Posted 7 months ago

Thank you for sharing your experience, Samantha. We truly apologise for the inconvenience you faced with the delivery and returns process. Your feedback is important to us, and we are always looking for ways to enhance our services, we have passed your feedback to our website team. If you have any other questions or concerns, please feel free to reach out.

Posted 7 months ago

“I would have expected a better package on delivery!! A plastic bag?”

Helpful Report

Posted 7 months ago

Thank you for your feedback, Sue. We're sorry to hear that the packaging did not meet your expectations. We always strive to ensure our products arrive in excellent condition and appreciate your input as we work to enhance our delivery process. If you have any further concerns, please don’t hesitate to reach out to us.

Posted 7 months ago

Panache Lingerie is rated 4.3 based on 904 reviews