P&Co Reviews

Name: P&Co
Rating: 4.79

4.8 Rating 7,807 Reviews

95 %

of reviewers recommend P&Co

About P&Co:

At P&Co, we believe in a conscious mindset. We don't just strive for quality in our clothing and goods, but in everything we do. Our brand is rooted in Birmingham's creative heartbeat, the Jewellery Quarter - a place synonymous with quality. We're inspired by its historic, hardworking, and hardwearing attitude, which fuels our passion for creating clothing that will stand the test of time.

We want to hear about your P&Co experience and how we can continue to create products that you love.

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Anonymous

Anonymous // 01/01/2019

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“Hat is alright, but didn't need 8 emails”

Helpful Report

Posted 1 year ago

“I like the designs but the fits really fon't cater to women with curves. I find the pants are either a little too light in the rear or the rise. I love the styles but the fits and available styles definitely keep me from ordering more.”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. We are very sorry to hear that you have experienced sizing problems with our products. All feedback made in regards to our clothing really helps us in order to identify where may need modifying such as the fit and quality, these comments are then passed onto our product team so they can make adjustments where necessary. I can assure you that we are hoping to produce more of a size range as we continue to grow. We are still a very small brand so we are aware that there are many areas we still need to improve upon. If you do feel that any of your items received did not match up to the measurements shown, or aren't as expected please reach out to our customer service team hello@pand.co they will happily look into whether there have been any labelling errors. Kind Regards, P&Co

Posted 1 year ago

“I've ordered with you for the first time. I do like many of the styles, designs and their representation, which lured me in. After receiving the items I am not fully convinced by the quality of the materials. I have the impression, some other companies offer more value. Not sure if I would order with you again. Sorry guys.”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. We are very sorry to hear that you are unhappy with the quality of your recent purchase. At P&Co we strive for quality in everything we do, whilst being mindful to create the best clothing as sustainably as possible. Our aim is to create with purpose and our mindset is about creating clothing that will stand the test of time, to achieve this we ensure to work with the right factories that allow us to do this, with that being said as a small company we are aware that there is always areas to be improved upon, we have a long way to go, but we’re heading in the right direction. If you have received an item which isn't as expected, please reach out to our Customer Service team hello@pand.co with any photo evidence you can provide and we will do our best to supply a solution for you. We apologise for the inconvenience caused and hope that you are able to shop again with us in the future. Kind Regards, P&Co

Posted 1 year ago

“I like the design of this shirt and the quality of the material. My only complaint was the hole in the stitching in the pit. I couldn't get anyone to respond about the delayed shipping so I figured it'd be worse to submit a return. I just had my girl stitch it up. I like that the fit of the Med wasn't oversized like a lot of companies tend to do now.”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback, we appreciate your kind words on our clothing. We are so very sorry to hear that you received a faulty item from us this is very rare for any of our products to be received in this condition as they are quality checked and securely packed before they are sent out. Please can we kindly ask you to confirm where you have previously contacted us, we have a Live Chat Feature along with Email and Social Media as ways to get in touch, unfortunately I have been unable to locate a message from you on this occasion. In the future I would recommend hello@pand.co as the best way to reach our Customer Service Team, they are always on hand to advise and provide solutions to any queries you may have. As an independent company our Customer Service team is still very small and although they do their best to respond to all of our customers they do receive a very high volume of queries and due to demand cannot always respond as quickly as they would like. In the future please do reach out to us if you do feel that you have received a faulty or defected item we will do our best to rectify this for you. Apologises for the inconveniece caused. Kind Regards, P&Co

Posted 1 year ago

“I was super stoked to get these pants however after reading reviews and double checking the size chart the pants were still 2 sizes too small up arrival. I'm usually a size 30 or 10US and the size chart said I was a 14 but these pants have zero stretch so if you are even a bit curvy I would recommend sizing up or passing on these pants altogether. The print is super fun and I got the short option (I'm 5'2) but I'll be sending them back as they are far too small. Unfortunately, I also got stuck with a $50 duties fee that I won't get back.”

Helpful Report

Posted 1 year ago

“I like the website and ordering was easy, but the return process and policy for international customers is impossible.”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback! We are very sorry to hear that you are disappointed with our current return process for International Customers. I can assure you that we are looking into a better returns solution for our customers, which we hope to have implemented soon. We have very recently introduced a better returns service whereby we offer a 30 day return policy, this is to ensure flexibility and keep emissions down with excessive returns. We are working on introducing instant refunds and exchanges to customers outside of the UK & EU, however, customers will currently be required to wait for returned goods to arrive at our warehouse to receive a refund. If you reach out to our customer service team regarding any issues that may occur when returning with us contact hello@pand.co they will be happy to help! Apologies for any inconvenience caused on this occasion. Kind Regards, P&Co

Posted 1 year ago

“I sent two emails regarding my item being different to the pictured item and still haven’t received a reply. The product online doesn’t have the gold rivets which is much more flattering without and a much simpler design. Decided to send it back and refund was received straight away.”

Helpful Report

Posted 1 year ago

Hey Kate, Thank you for leaving us with your feedback. We are very sorry to hear that you are disappointed with our Paradise Forever Boilersuit. Our products are occasionally updated either based upon customer feedback or implemented by our product team reflective of changes that need to be made in regards to fit and quality. I can confirm that this is the newest version of our Paradise Forever Boilersuit which now features Antique brass metalware & finishings, this version is currently not pictured on our website, we apologise for this. Thank you for bringing this matter to our attention, I will be sure to pass this onto the team, particularly our marketing team to ensure they are aware and so there can be a change of imagery for this product on our website to avoid any further disappointment. Unfortunately we haven't been unable to find any correspondence from you regarding this, can we kindly ask you to get in touch hello@pand.co so we can understand why your emails haven't been received, this is an issue we would like to resolve promptly, as our Customer Service team are able to help when you feel a product isn't as expected and are able to provide a suitable solution. We are very sorry for the inconvenience caused on this occasion. Kind Regards, P&Co

Posted 1 year ago

“inconsistent sizing on apparel.”

Helpful Report

Posted 1 year ago

“Clothes were good but too small. I requested an exchange which is supposed to happen before my returns are received back. It’s been a week since I set up my return and haven’t heard a thing. Tried live chat but never respond? Not sure about the customer service at all”

Helpful Report

Posted 1 year ago

Hey, We really appreciate you taking the time to leave us with your feedback. I am so very sorry but we have currently been experiencing technical difficulties with our new returns platform which has delayed any exchanges that were made, we are working on this and hope to have the error resolved as soon as possible. I can see that you have reached out to our Customer Service team regarding this issue which we have already sent a response to. We sincerely apologise for the inconvenience caused in regards to this. As an independent company our Customer Service team is still very small and although they do their best to respond to all of our customers they do receive a very high volume of queries and due to demand cannot always respond as quickly as they would like. I can assure you that they do their best to offer advice on our products, sizing and provide solutions if you feel a product isn’t as you expected. You can reach out to them hello@pand.co they will be very happy to help! Kind Regards P&Co

Posted 1 year ago

“Would have liked free returns.”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. Unfortunately as a small independent company we are currently unable to offer free returns. We have however very recently introduced a new way of returning that offers instant refunds for UK & EU customers. This means that you will be refunded as soon as your request is processed, rather than having to wait for the goods to arrive and be processed at the warehouse. Whilst this is a very recent improvement to our returns service we take all customer feedback onboard and are aware that there is still areas to be improved upon. Apologises for the inconvenience caused. Kind Regards, P&Co

Posted 1 year ago

“Fitting very small. Typically in all my jeans/pants I am a size UK10/12. Have had to send back UK12. Once I get a refund, will order probably two sizes up and hopefully then they should fit.”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your review. We are constantly listening and responding to all feedback regarding the fit and quality of our products and when we feel it necessary, work to modify any products that require it, based on our customer's feedback. To help with sizing we do provide a detailed size guide for each product, which I would recommend using in order to find your perfect fit, alternatively, you can also use our Fit Quiz which is available for each product. Our products all differ in size and fit, this is something we do our best to outline in the product description for each product. It is possible on the odd occasion that products can get labeled incorrectly so in the future if you do feel that you have received an item that doesn't match up to the measurements shown please reach out to our customer service team hello@pand.co they will be very happy to help you. We apologise for the inconvenience caused. Kind Regards P&Co

Posted 1 year ago

“I like p&co, this is my third tshirt. Recent order was a bit disappointed as sleeves were different lengths.”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. I'd like to thank you for your kind words about our company, we are so very sorry to hear that you have received an item not up to the standards expected, this is very rare as our products are quality checked on exit from the warehouse but this does seem to be a fault you have mentioned. I can see that you haven't reached out to our Customer Service team regarding this, please do so by contacting hello@pand.co with photo evidence and any measurements you can supply, they will be very happy to take a look into this for you and find a solution you are happy with. Sorry for the inconvenience caused. Kind Regards P&Co

Posted 1 year ago

“First order. Quick delivery and quality clothing but sizes very variable. Three medium items ordered. One spot on, the other being on the large size and the other way too small. Had to send it back at my expense.”

Helpful Report

Posted 1 year ago

“Delivery was very quick and packaging was adequate. They included a little newspaper which is a bit of a sustainability fail as it only fed my shredder. Garments I bought I'm 50/50 on as I expected more from the price. They try to tap into the look and feel of other brands such as Deus, but frankly, I think I'll stick to their t-shirts as I find them much higher quality for similar price points. Gave this brand a go, but, not sure I'll be returning.”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. We are glad to hear you received your order from us quickly! The newspaper included in your order is made from fully recycled paper and is put together by our in house team of creatives to give you some background on our brand and the products we've been producing as well as some things we've been up to behind the scenes, it's a team effort we are very proud of! We are very sorry to hear that you aren't happy with the products you received from us. At P&Co we strive for quality in everything we do, whilst being mindful to create the best clothing as sustainably as we can, with that being said we are still a very small company so we are aware that there is always work to be improved upon. For anything you feel didn't meet your expectations, get in touch with our customer service team hello@pand.co they are always on hand and happy to help! Sorry for any inconvenience caused. Kind Regards P&Co

Posted 1 year ago

“such cool clothes, and good quality but I’m disappointed with the size selection. First of all longer pants would be greatly appreciated for women above 5’8”, but my main issue is with the sizing. Sizes above a UK 18 would be so much more inclusive! I found the pants ran tight, and had to size up twice, to the largest size of UK18. I’m a standard US size 12, so I know there are many people in bodies larger than mine that would love this brand but can’t fit in it.”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. At P&Co we are always very keen to listen and respond to all feedback regarding the size and fit of our clothing to ensure that we make improvements where relevant. For example very recently we have updated the fabric of our Fatigues to a mid-weight 8oz for more flexibility to provide comfortable wear based upon customers responses, we understand however that this hasn’t fully solved issues regarding sizing. This is something that we hope to improve upon, we are still a very small company, and do hope to offer more of a size range as we continue to grow. I can confirm that we are currently working towards producing trousers in longer lengths for women as this has been highly requested from our customers. Prior to purchase we do recommend measuring a favourite item of your own, and comparing those measurements to our Size Guide, alternatively we do also have a Fit Quiz available for each product, which can further assist you in finding the perfect size. If you feel however that you have received an incorrectly labelled item or you feel that your item doesn't match the measurements on our website, reach out to our Customer Support team hello@pand.co they will be happy to help! Sorry for the inconvenience caused. Kind Regards P&Co

Posted 1 year ago

“They are made from a beautiful material, but they are way too big.”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. We are very sorry to hear that you have experienced sizing problems with one of our products. We do recommend prior to buying, measuring a favourite item of your own, and comparing those measurements to our Size Guide, alternatively we also have a Fit Quiz available for each product, which can further assist you in finding the perfect size. If you feel that your item did not match up to the measurements as expected, please reach out to our customer service team at hello@pand.co and they will be happy to help, we do also offer a 30 day returns period for all goods new, unworn and with tags. Kind Regards P&Co

Posted 1 year ago

“Overall acceptable quality, but not as great as they claim.”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. At P&Co our aim is to create with purpose and our mindset is about creating clothing that will stand the test of time, creating the best clothing we can, as sustainably as we can, with that being said as a small company we are aware that there is always work to be improved upon. We are constantly listening and responding to feedback in regards to the fit and quality of products and when we feel it’s necessary ensure that we work to modify any that we feel necessary based off our customers feedback. Our customer service team are always on hand if you feel a product isn’t as you expected, if you get in touch with hello@pand.co they will be happy to help! Kind Regards P&Co

Posted 1 year ago

“Cute Sweat shirt but very big. It is unisex and I ordered a small and it fits my husband, so he scored!”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. I am so very sorry you feel that this sweatshirt is too big. I can confirm that these are unisex and were made to be more of a relaxed boxy fit, giving them a vintage look and feel. We provide a detailed size guide for each product to help our customers better understand the sizing of each product. If you feel the item you received did not match up to the measurements shown, please do reach out to our customer service team at hello@pand.co. They will happily investigate this further for you and offer a resolution, and can also help you further in finding the perfect fit for you. Apologies again for any inconvenience this may have caused you. Kind Regards, P&Co

Posted 1 year ago

“I’m obsessed, sadly they run even smaller Than I planned for ( sized up 2x my regular size). They are great quality and so unique, unfortunately the next size up is out of stock, I’ll let these Collect dust in the closet, maybe motivate me to lose some lbs after I have this baby in 10 Months. For reference 5’7 140 and I for a UK10”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. I am so very sorry you are having trouble with our sizing. We are constantly looking at our pieces and modifying the fit on any products we feel necessary based off of our customers feedback. We do provide a detailed size guide for each product to help our customers better understand the sizing. If you feel the item you received did not match up to the measurements shown, please reach out to our customer service team at hello@pand.co. They will investigate this further for you, as on the very odd occasion there have been labelling errors. Apologies again for any inconvenience this may have caused you. Kind Regards, P&Co

Posted 1 year ago

“My order has not arrived yet and I have no news”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. We're really sorry to hear you haven't received your order yet. I can see this was held at customs, which had caused a slight delay. But can now confirm that the order has cleared. This has recently updated on the tracking, and should be arriving with you very soon. Please keep checking the tracking link for further updates. If nothing changes within the next 48 hours please reach out to customer service team at hello@pand.co and they will investigate this further for you. Apologies again for any inconvenience caused during this delay. Kind Regards, P&Co

Posted 1 year ago

P&Co is rated 4.8 based on 7,807 reviews