P&Co Reviews

Name: P&Co
Rating: 4.79

4.8 Rating 7,807 Reviews

95 %

of reviewers recommend P&Co

About P&Co:

At P&Co, we believe in a conscious mindset. We don't just strive for quality in our clothing and goods, but in everything we do. Our brand is rooted in Birmingham's creative heartbeat, the Jewellery Quarter - a place synonymous with quality. We're inspired by its historic, hardworking, and hardwearing attitude, which fuels our passion for creating clothing that will stand the test of time.

We want to hear about your P&Co experience and how we can continue to create products that you love.

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Anonymous

Anonymous // 01/01/2019

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“Damn, after reading heaps of the reviews I felt confident that they’d fit me perfectly though I hesitated in which size to get as everyone seems to say they run small, not my experience. I’m 5.1”, 49kgs with a 60-65cm waist, ordered a size 8 and they’re much too big, everywhere. I think I’d get away with them being a bit oversized if I were taller. The fabric and print feel great and they’re well made, just not my shape”

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Posted 1 year ago

“Je ne peux rien dire , je n'ai pas reçu ma commande !”

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Posted 1 year ago

“Love these designs and T-shirts, but unfortunately found them weirdly tight when putting over my head despite the actual T-shirts fitting well. Never had that problem before and unfortunately have had to return them.”

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Posted 1 year ago

“How about send a review email after you delivered the actual stuff i orderd”

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Posted 1 year ago

“My only experience buying from P&Co was a single pair of pants. They look/fit great and feel high quality but came with the button fly hardware installed incorrectly and ready to fail. These sorts of issues happen with other of brands so hopefully future orders have a higher level of quality. Returning items is a pain so will have them repaired locally when the buttons fall off. Already placed another order for new stuff so hope it is not a common issue!”

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Posted 1 year ago

“I have not received my order yet. Will let you know when I do!”

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Posted 1 year ago

“They kept advertising "Welcome" discounts and black Friday discounts/additional discounts if you downloaded the app. I downloaded the app, joined their email newsletter, and tried their discount codes multiple times over the last month. Regardless, none of their discount codes ever worked. And yes, I'm positive that I was entering them in correctly. I emailed P&Co customer service to ask about this at some point during Black Friday, and a team member told me the codes were disabled during the sale– but I can confirm that they were disabled the few weeks leading up to Black Friday as well because none of my codes ever worked at any point. Why advertise them at all? It was advertised as "an additional (--)% off" ... yet I couldn't use it on its own weeks before Black Friday or during Black Friday. I don't normally leave reviews, nor do I get all riled up over discount codes– but in this case, It feels like I wasted a bunch of time and gave out my personal information, then got nothing in return. It's frustrating. Don't advertise your sale codes to bait people into giving their emails to your marketing team if we can't even access your sale codes.”

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Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. I am so sorry for any issues you had during our promotional period, due to the nature of the business, we have varying offers and promotions at different times throughout the year which come with a policy. I can confirm we had stated within our Black Friday policy that all Loyalty Dept and Reveni - issued discount codes were redeemable during the promotion. However, other discount codes could not be used in conjunction with our Black Friday discounts and would be temporarily disabled during the promotion, which ran from the 15th November - 26th November. If you can confirm you had any issues with our discount codes outside of this, please get back in touch with our customer service team at hello@pand.co and we will look into this further for you. Again, please accept my most sincere apologies for any inconvenience which may have been caused during this time. Kind Regards, P&Co

Posted 1 year ago

“Good quality clothes. On the slightly more expensive side, but so far the quality has made it worthwhile for special purchases. My only irritation is for the price you pay, they don't offer free postage on any returns.”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. We appreciate your kind words on our products. Quality is something that we strive for in everything we do, we also ensure that we produce clothing to the highest standards as sustainably as we possibly can. We understand however that there are still areas we can improve upon as we continue to grow. Unfortunately, we cannot currently offer free returns, this is not yet possible, due to the fact that we are a small independent company. We apologise for any inconvenience this may cause. Kind Regards P&Co

Posted 1 year ago

“Been buying from this brand for a couple years now. Pros: Quality of fabric is pretty top notch to any other brands I’ve bought Style is amazing. Love just about everything they put out. Shipping for me has always been very timely, especially since living in the States Cons: Customer service seems to be non existent the couple of times I’ve tried to reach out Price can be a bit steep and can’t seem to return items if you live in the US Unfortunately lately the sizing of pieces has shrunk down quite immensely. I’ve tried ordering their biggest size XXL and the pieces always come up very short and small on me. I’m 6”2, 220 for scale. Idk I’ve loved this brand and their products for a while, I hope they can accommodate for a few things in the future, but for now I don’t think I’ll be ordering from them anymore due to items not working for myself at all.”

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Posted 1 year ago

Hey, We really appreciate the time you have taken to leave us with your feedback. We strive for quality in everything we do, ensuring that we are producing clothing to the highest standards as sustainably as we possibly can, we aim to provide both products and a service that reflects that, with this in mind as a small independent company we are aware that there are still areas to improve upon. Our Customer Service Team are always on hand to help, advise and provide a solution you are happy with, with that being said they do receive a very high volume of queries which are responded to accordingly, however due to demand cannot always respond as quickly as they would like, we sincerely apologise for this! Unfortunately on this occasion I have been unable to find any correspondence from you, if you'd like to reach out to hello@pand.co our team will ensure that you query is promptly dealt with. We are happy to take a look at any items which you feel do not match up to the measurements shown and provide a solution for you. Although we cannot provide free returns, we do accept returns from the US, I can assure you that we are working on introducing instant refunds and exchanges to customers outside of the UK & EU, however at the moment customers are currently required to wait for returned goods to arrive at our warehouse to receive a refund. We have been looking at a better returns solution for our customers, which we hope to have implemented soon. We apologise for any inconvenience this may cause. Kind Regards,

Posted 1 year ago

“Pretty quick turnaround with shipping, didn’t really want to pay for return shipping when pants were too small.”

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Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. I am so sorry you were not happy with the sizing on the pants you had recently received within your order. Unfortunately we don’t currently offer free returns, as it is not yet possible, due to the fact that we are a small independent company. We do our best to make this as clear as possible within our help center. We do hope to make changes to our US returns policy in future in order to reduce these costs for our customers. With regards to the sizing, we do provide a very detailed size guide for our customers along with a find 'Find your size' tool to help you find the perfect fit. Our customer service team at hello@pand.co are also available to further assist you with any queries you may have around the sizing of each product. They will look into any issues you may have and offer a resolution. Again please accept our most sincere apologies for any inconvenience this may have caused. Kind Regards, P&Co

Posted 1 year ago

“Ive been liking the items ive bought but one pair of jeans worktrousers the metal pins broke in two areas. Thus the 3 star.”

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Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. I am so sorry you have experienced issues with your Albion Carpenter Pants. I can confirm that these are made to last, and reinforced with brass rivets, so this is not something that should have happened with ease due to the method used to attach these rivets. I can confirm we have not had any recent issues regarding this, as all of our pieces are thoroughly quality checked. That being said there is always the rare possibility of a fault slipping through the cracks. If you can kindly reach out to our customer service team at hello@pand.co they will look into this further with you. Apologies again for any inconvenience this may have caused you. Kind Regards, P&Co

Posted 1 year ago

“Solid. both pants that i purchased did odd things after washing and drying (i followed the instructions on tag) but they look decent. pockets are on the smaller side.”

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Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. I am so sorry you have experienced issues with your pants. The washing instructions we provide within our care labels are there to insure our products sustain there quality and condition. Our customer service team are also available to further assist you with any queries you may have around taking care of your pieces. If you can confirm there is a fault with these after following our washing instructions please reach out to our customer service team at hello@pand.co and they will look into this further with you. Apologies again for any inconvenience this may have caused you. Kind Regards, P&Co

Posted 1 year ago

“They are nice, but too small will need to return”

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Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. I am so sorry you were not happy with the sizing on our 304 Service Fatigue Pants. We do provide a very detailed size guide for our customers along with a find 'Find your size' tool to help you find the perfect fit. Our customer service team are also available to further assist you with any queries you may have around the sizing of each product. Apologies again for any inconvenience this may have caused. Kind Regards, P&Co

Posted 1 year ago

“Seems like a good company so far. I'm from the US and awaiting return instructions, so that process will really determine how I rate the company overall. I hope it's not a pain”

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Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. We are sorry to hear that you are looking to return your order! I can see that you had reached out to our customer service team and they had responded to your returns query. They had offered a solution to help you make this return. If you are having any further issues with this please get back in touch with our team at hello@pand.co and they will happily do their best to assist. Apologies again for any inconvenience which may have been caused. Kind Regards, P&Co

Posted 1 year ago

“I love P&CO and have brought a lot from here But my most recent purchases have been below standard. Sorry guys”

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Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. I am so sorry you have had this experience with your most recent order, I have taken a look and can't seem to find any emails related to the issues you have has with your items. I can confirm that our customer service team are extremely busy this time of year, that being said they will always do their upmost to help every customer and resolve any issues they may have as quickly as possible. If you could kindly get back in touch at hello@pand.co and further explain the issues you were having with the items received, and the reasons around this review. We will do our best to resolve this experience for you and restore your faith in the brand. Apologies again for any inconvenience this may have caused. Kind Regards, P&Co

Posted 1 year ago

“Company is fine, no complaints. Not the best customer service but far from the worst. Honestly, you can’t expect the red-carpet experience everywhere you go. I like the products and think the price is great.”

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Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. I am so sorry you were not happy with the experience provided from our customer service team, I have taken a look and can see that you had previously reached out regarding a restock on our Wayfare Jackets and our team had responded within 9 hours. I can confirm that our customer service team are extremely busy this time of year, that being said they will always do their upmost to help every customer and resolve any issues they may have as quickly as possible. Could you kindly get back in touch at hello@pand.co if there was anything else you were having trouble with and we will do our best to resolve this experience for you. Apologies again for any inconvenience this may have caused. Kind Regards, P&Co

Posted 1 year ago

“Good returns process, unfortunately had to size up due to the trousers running small. Tshirt fine fit however, feel well made.”

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Posted 1 year ago

“pants run a little small. usually wear size 8 in this brand. Need to switch to size 10. Have tried to reach out several times to arrange but no response”

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Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. We are very sorry you were not happy with the pants you had recently ordered. We do provide a very detailed size guide for our customers along with a find 'Find your size' tool to help you find the perfect fit. Our customer service team are also available to further assist you with any queries you may have around the sizing of each product. I can see that you had reached out to our customer service team requesting to exchange your pants, but you had not mentioned any issues regarding the sizing of them. I am also very sorry for the delay with response from our customer service team, I can see we had responded to your query and solved within 24 hours. We are currently experiencing a high volume of queries due to the time of year, and doing our upmost to ensure all customers are responded to accordingly. Apologies again for any inconvenience this may have caused. Kind Regards, P&Co

Posted 1 year ago

“Its not coming today”

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Posted 1 year ago

“Great style, and good quality, however, one of my products completely failed after its first wash and I've attempted to contact customer support twice with no response.”

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Posted 1 year ago

P&Co is rated 4.8 based on 7,807 reviews