P&Co Reviews

Name: P&Co
Rating: 4.79

4.8 Rating 7,803 Reviews

95 %

of reviewers recommend P&Co

About P&Co:

At P&Co, we believe in a conscious mindset. We don't just strive for quality in our clothing and goods, but in everything we do. Our brand is rooted in Birmingham's creative heartbeat, the Jewellery Quarter - a place synonymous with quality. We're inspired by its historic, hardworking, and hardwearing attitude, which fuels our passion for creating clothing that will stand the test of time.

We want to hear about your P&Co experience and how we can continue to create products that you love.

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370

Anonymous

Anonymous // 01/01/2019

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“Nice material. Way too short legs for me, about 2-3 inches.”

Helpful Report

Posted 14 hours ago

“BRING BACK THE OLD FABRIC! the fit is absolutely perfect, but this new stretchy fabric is cheap feeling, and doesn’t hold up well. Please consider a heavy canvas or denim. Thank you 🙏🙏”

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Posted 3 weeks ago

Hey, Thank you for taking the time to leave us with your feedback on Fatigues. We are sorry to hear that they are not as expected. We strive for quality in everything we do, ensuring that we are producing clothing to the highest standards as sustainably as we possibly can. With this in mind, amendments to our Fatigues have been made accordingly. Our Fatigues are a new, refined cut, with an added 3% elastane mix for comfort and stretch. These are a product our production team has worked very hard to improve and make amendments to based on our customers' feedback. We've kept details such as our large fatigue pockets, but we have also changed the buttons to a more sustainable corozo material. I will ensure to pass this feedback over to our product team for further review. We sincerely apologise for any disappointment this change may have caused. Kind regards, P&Co

Posted 6 days ago

“cool pants”

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Posted 3 weeks ago

“I was so excited for these trousers! Ill start with the wins Great delivery was super fast Returning them has been smooth effortless Now the no so great. The Material is way more stretchy then was expecting. I was expecting a thick denim material And the most disappointing part they were so short :( im 5ft 8 and they came about my ankles. Please make a long version of these”

Helpful Report

Posted 1 month ago

Hey, Thank you for your feedback. We're glad to hear that you experienced a fast delivery and a smooth returns process. We understand your disappointment regarding the material and length of the trousers. We appreciate you bringing these points to our attention. Regarding the material, we do mention the full fabric composition within the product descriptions on our website. These trousers were designed with a stretch component for added comfort, a change we implemented based on valuable feedback from our customers, as we are always striving to improve our products. We apologise if this was not what you expected. We also acknowledge your concern about the length. We recognise that our current leg length may not accommodate all heights, and we are actively exploring the possibility of introducing longer leg length options in the near future to better serve our customers. However in the future if you believe the trousers you received are significantly out of tolerance with the measurements provided in our size guides, please do not hesitate to contact our support team through the contact form on our Help Center. We are happy to investigate any potential discrepancies and work towards a fair resolution. We truly value your feedback and are committed to improving our product descriptions and offerings to ensure a more satisfying shopping experience for you and all our customers. Kind Regards, P&Co

Posted 3 weeks ago

“The color blocks are definitely not as much of a contrast as the pictures and they do run big. I’m also wondering about the customer support because no one is getting back to me.”

Helpful Report

Posted 1 month ago

Hey, Thank you for your review. We've reviewed your email correspondence, and we can see that you mentioned the pants were too big and requested assistance with the return process. However, we couldn't find any mention of concerns regarding the contrast of the colour blocks within your initial inquiry. We strive to provide the most accurate product images possible on our website. However, variations can occur due to screen settings and lighting. In future, if you feel the images do not accurately reflect the product you receive, we encourage you to contact our support team with photos of the item. We would be more than happy to investigate and resolve any discrepancies for you. Regarding your concern about customer support response times, we apologise for any delay you experienced. We are committed to responding to all inquiries promptly. We are actively reviewing our processes to ensure timely communication. We truly value your feedback and are committed to improving our service. If you have any further questions or require assistance, please don't hesitate to contact us directly through the contact form on our Help Center. Kind Regards, P&Co

Posted 3 weeks ago

“Lovely clothing company, good quality!”

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Posted 1 month ago

“Misrepresentation of the actual product both in description and shipping costs.”

Helpful Report

Posted 2 months ago

Hey, Thank you for taking the time to leave us with your feedback. We are sorry to hear your most recent order has not been as expected. Each of our products are all different in nature therefore we do our best to outline specific information within all of our product descriptions. We also always ensure that the images on site reflect the true nature of each product, we sincerely apologise if you feel that the item advertised does not match up with the product in hand, if this is the case we would strongly recommend reaching out to our Customer Service team with any images you can provide, they would happily take a further look for you. Regarding shipping costs, these are all clearly outlined on our Help Centre you can find these by visiting https://pandco.gorgias.help/en-US/international-shipping-duties-and-returns-1126423 We apologise for any inconvenience this experience may have caused you. Kind regards, P&Co

Posted 1 month ago

“Products and quality is amazing however the return policy for outside of the UK is not customer friendly at all. I had to return a product by myself with no support ending up paying 22€ to ship it back to P&Co. So in the end I was with no product because I didn’t like it and lost 22€ with the return process. For the price the products cost there should be a much much better return support. At least a couple pick up points with lower shipping fees so that it makes the process cheaper and smoother”

Helpful Report

Posted 2 months ago

Hey, Thank you for taking the time to leave us with your feedback. We are so very sorry to hear your experience was not as expected when returning your order to us. Unfortunately at the moment, we don’t currently offer free returns. You can return to us via any courier you prefer, to confirm this does not need to be FedEx or UPS, we recommend checking with alternative couriers that may offer a cheaper alternative for you. With that being said we ensure to take all customer feedback on board so we will feed this back to the team so we can work to make better returns solutions for all of our EU customers. We sincerely apologise for any inconvenience this process may have caused. Kind Regards, P&Co

Posted 1 month ago

“Return process is a MF”

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Posted 2 months ago

“Aesthetically pleasing website, but long ship times since it’s in the UK and expensive returns.”

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Posted 2 months ago

“Disapointed with Godspeed Watch Cap. Hat is much bigger than expected and comes down over my ears, not as photo shows on website. Too much hassle and cost to return.”

Helpful Report

Posted 2 months ago

Hey, Thank you for taking the time to leave us with your feedback. We are sorry to hear your Godspeed Cap was not as expected. Each of our products differ in terms of style and quality and we understand that not all of our products align with people's style and taste. We always do our best to ensure the images on site reflect the true nature of each product however with that being said I sincerely apologise you feel our current images do not match up with the product in hand. For any items you aren’t happy with we do offer a 45-day returns period and will accept any returns for items that are new, unworn and with tags. Our returns process can be found by visiting https://returns.reveni.io/p-co where you can find further instructions on how to return. We offer £3.50 returns for UK customers with Royal Mail. If you require any further assistance please reach out to our Customer Service team who will be happy to help. Kind regards, P&Co

Posted 1 month ago

“Delivery took a few days longer than expected, but that’s not really P&Co’s fault.”

Helpful Report

Posted 2 months ago

Hey, Thank you for taking the time to provide us with your feedback. I am so sorry for any delays with your order! I can see this was delivered with you 3 days outside of the expected delivery date. In future please feel free to reach out to our customer support team and they can look into any tracking updates with the courier for you. Again, please accept our sincere apologies for these delays. Kind Regards, P&Co

Posted 1 month ago

“I have to return a pants without any return label and pay 20€ for shipping from NL to UK?”

Helpful Report

Posted 2 months ago

Hey, Thank you for taking the time to leave us with your feedback. We are sorry to hear you had to return these. As a small brand, we are aware that there are many areas we still need to improve upon, but we are confident we're making the right changes and heading in the right direction as we continue to grow. Unfortunately, free returns are not a possibility for us, we have done our best to outline returns are the responsibility of the customer. However, we are looking into better returns solutions for all regions and hope to offer returns labels within our portal for as many areas as we can in the near future. Again, we sincerely apologise for any inconvenience this may have caused. Kind regards P&Co

Posted 1 month ago

“It is a shame, i like the products but have to return them because they were too short, I would need longer sizing for the pants…”

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Posted 3 months ago

“Want a great fit - arms were very puffy looking”

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Posted 3 months ago

“I'll be objective. I love the design of the brand, I love the design of this jacket, and I'm glad that no synthetic materials are used, adding that the material is 100% cotton, and it has a good fit, These would be the positive parts. The most negative part I see is that since it is an American brand, It should be manufactured in America or in places with decent and protected working conditions. The fact that this jacket is manufactured in Türkiye seems to me to be a very negative aspect given the negative laboral conditions. And selling it at a high price is not fair. I know this is an unpopular opinion and that 95% of brands do the same thing and people don't care at all, but conscious and free people We have the right to spread this. It is in your hands Improving this would greatly improve your brand image.”

Helpful Report

Posted 3 months ago

“Hello PANDCO, I’m sorry I can’t respond about the order because we haven’t received it yet... Could you check the status of the order? With the tracking information I have, it’s been stuck in the same status since January 10 :( It might have gotten lost, perhaps? Could you confirm or provide more details about its current status?”

Helpful Report

Posted 3 months ago

“Such a cool brand with clothes I’m so interested in owning, but after two orders I’m realizing the pants are not made for curvy girls with the hips/booty/thighs. It would be totally fine if I could just keep trying and ordering different types/sizes to find the one for me but being in the US makes that difficult with the return prices which is totally understandable, but still a bummer.”

Helpful Report

Posted 3 months ago

“Quality product, and I wanted to love it. But the sizing was a bit off despite me taking actual measurements to choose my size. And the return policy is not easy ($28 return charge from the US). As a plebeian I can’t afford this, so I’ll be wearing slightly ill fitting, well made trousers. Also, shipping took a bit.”

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Posted 3 months ago

“La taille est trop grande. Pant 304 Sur le site il annonce : Waist 41.5 ... Il fait 44 cm Trop large ! 😬”

Helpful Report

Posted 3 months ago

P&Co is rated 4.8 based on 7,803 reviews