P&Co Reviews

Name: P&Co
Rating: 4.79

4.8 Rating 7,805 Reviews

95 %

of reviewers recommend P&Co

About P&Co:

At P&Co, we believe in a conscious mindset. We don't just strive for quality in our clothing and goods, but in everything we do. Our brand is rooted in Birmingham's creative heartbeat, the Jewellery Quarter - a place synonymous with quality. We're inspired by its historic, hardworking, and hardwearing attitude, which fuels our passion for creating clothing that will stand the test of time.

We want to hear about your P&Co experience and how we can continue to create products that you love.

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Anonymous

Anonymous // 01/01/2019

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“The workmanship of the pants is really not good for this price.”

Helpful Report

Posted 10 months ago

Hey, Thank you for taking the time to leave us with your feedback. I am so very sorry to hear your purchase has not been as expected. We strive for quality in everything we do, ensuring that we are producing clothing to the highest standards as sustainably as we possibly can. In order to achieve this we also ensure that we are working with the right factories and suppliers who share our morals and high standards. Each of our products are all different in nature and we do our best to outline specific information in all of our product descriptions. However, if you feel that you have received an item which isn't as expected please reach out to our Customer Service team with any photo evidence of defects or faults they will be happy to take a further look for you to reach a positive resolution. Any further information or feedback you can provide is very helpful for our product team so they can make improvements where necessary. Apologies again for any disappointment this may have caused. Kind Regards P&Co

Posted 9 months ago

“Cool style! Bummed the 304 Service Fatigues aren't more petite friendly and wish returns from the US were less cost prohibitive.”

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Posted 10 months ago

“I’ve really liked the way their products look online but when I ordered an item, it came too small and now I have to return and I’m afraid the sizing will be off again and the cost of return is a bit overwhelming.”

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Posted 10 months ago

Hey, Thank you for taking the time to leave us with your feedback. We are sorry to hear your return process was not as expected. Unfortunately, we are unable to currently offer free returns at the moment, this is something we are working on implementing in the future. We have very recently introduced a reduced cost of $25 for returns, however, a cost that is a considerable amount lower than the cost that customers paid previously. We have found that when customers are returning orders from the US with alternative couriers they are being charged anywhere between $80-$200 which is why we've spent time working on a better returns solution so that we take on some fees. We have done our best to provide a very detailed size guide for each product to help our customers better understand the sizing for each product. If you feel the item you received did not match up to the measurements shown, please reach out to our customer support team via the contact form on site. They will investigate any sizing errors further for you and will be able to offer a solution if there are any sizing intolerances. Again, please accept my most sincere apologies for any inconvenience this experience may have caused. Kind regards, P&Co

Posted 9 months ago

“I did not receive my package or a shipment notification, not sure how I can review these pants or get in contact with y’all.”

Helpful Report

Posted 10 months ago

Hey, Thank you for taking the time to leave us with your feedback. I am so sorry for any delays around your most recent order. I have just taken a look and can see this was placed on June 29th after our cut off time. This was on a 4-7 working day shipping method, and It looks like the order is due to be delivered today, so this would have arrived within the expected estimated time frame as today would be the 7th working day. If you believe any of this to be incorrect, please reach out to our customer support team through the contact form on site and they will happily look into this further for you. They are also on hand to help with any queries around the delivery of your order. With regards to your order notification and tracking link, this would have been sent to the email used when placing the order. Please check all folders of your inbox in case this has ended up in a junk folder. Kind Regards, P&Co

Posted 9 months ago

“Overall experience with the company is good”

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Posted 10 months ago

“Great marketing.”

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Posted 10 months ago

“I purchased a size 8 (typically a 4 in US sizing) based on the size chart - they fit well initially but stretched out significantly after a couple hours of wear. Hoping i can get them back to initial shape. I’m 5’6 and also found the regulars pretty short.”

Helpful Report

Posted 10 months ago

Hey, Thank you for taking the time to leave us with your feedback on our Checkerboard Fatigues. We are sorry to hear you have experienced issues regarding the fit and material. Prior to purchase I would recommend using our Fit Quiz which you can input your measurements into, such as height and weight and as a result, can then provide a more accurate size reference. Due to the nature of the material used, stretching in the fabric may occur, however, they should not be expected to stretch significantly. Taking on board the feedback you have mentioned I would recommend reaching out to our Customer Service Team if this product isn't as you expected, include any photos you can provide and they will be happy to take a further look for you. Apologies for any inconvenience caused. Kind regards, P&Co

Posted 10 months ago

“Products are great but P&Co needs to get their shipping practices in order. You’re charging a high price for a premium product and in my case it’s been just under a month and I still haven’t received my order, add to that almost $80 in duty on 3 t-shirts and here I am contemplating just refusing the order and getting a refund. Every order I make takes longer and longer to arrive, unless better shipping options are offered I’m going to have to go elsewhere. They’re good shirts but c’mon.”

Helpful Report

Posted 10 months ago

Hey,   Thank you for taking the time to leave us with your feedback. We'd like to sincerely apologise for the inconvenience caused regarding our delivery service. We have been made aware of delays on orders headed to Canada, with some parcels taking up to 20 days to get into Canada from the time they leave us which we understand is unfortunate, we'd like to apologise for any inconvenience caused during this delay. Unfortunately, it is completely out of our control but we are doing everything we can. We are currently continuing to monitor shipments into Canada, to further understand the cause of this. As you are based in Canada, your order will be shipped from our warehouse here in the UK. All packages imported to your country may be subject to customs, taxes or other fees which is outside of our control. You can find further information regarding this on our Help Centre https://pandco.gorgias.help/en-US/do-you-cover-customs-and-duties-95045 Unfortunately, I cannot find any correspondence from you regarding this, I'd like to let you know that our customer service team is always on hand to assist in these types of situations, they can often investigate further into any delivery issues you may have and provide further details about the delivery of your order. Currently, your latest update shows an address query, I would advise you to check your tracking for further details regarding this and if there is anything we can do to help please do get in touch. Apologies for any inconvenience caused. Kind regards, P&Co

Posted 10 months ago

“Good quality stuff, but sizing is well off. Luckily my brother is a couple of sizes down tand purchased the two T-shirts off me or I’d have had to pay the postage to return.”

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Posted 10 months ago

“Expensive, size chart is off, and make you pay $25 to exchange from the US.”

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Posted 10 months ago

Hey Claire,   Thank you for taking the time to leave us with your feedback. We are very sorry to hear that you aren't happy with your most recent order from us, all of our products are very different in terms of fit, this is something we do our best to outline in all of our product descriptions. We also recommend prior to purchase, measuring a favourite item of your own, and comparing those measurements to our Size Guide which should help you find your perfect fit. In addition to this, we have a Fit Quiz which is available for each product, and can further assist you in finding the right size. However, if you believe your order does not match up to our size guide it would be really useful if you could get in touch with our support team who would be happy to further assist. Any images you can provide of these variances we can then forward them over to our design team to take a further look. With regards to return costs, we have very recently introduced a reduced return option of $25 for our US customers. We found that customers returning orders from the US with alternative couriers were being charged anywhere between $80-$200 which is why we've spent time working on a better returns solution so that we take on some fees. We apologise that we are currently unable to offer free returns, and hope to be able to offer this in the future. Apologies again for any inconvenience this may have caused you. Kind Regards, P&Co

Posted 10 months ago

“I LOVE the pants, however they run pretty small. I’m currently a US 4 (25-26) in most brands. I ordered a 6 with the sizing assistance on the site and after reading reviews. They fit really tight in the hips & waist. An 8 would have probably fit perfectly but now they’re sold out.”

Helpful Report

Posted 10 months ago

Hey,   Thank you for taking the time to leave us with your feedback. We are very sorry to hear that you are disappointed with the sizing on your 304 Service Fatigue Pants. We are always very keen to listen, and respond to all feedback regarding our products to ensure that we make improvements where relevant. We are constantly modifying the fit on any products we feel necessary based off of our customers feedback. We have done our best to provide a very detailed size guide for each product to help our customers better understand the sizing for each product. If you feel the item you received did not match up to the measurements shown, please reach out to our customer support team via the contact form on site. They will investigate any sizing errors further for you. With regards to restocks, I can confirm they will be restocked within the next few months. You can sign up for the restock notifications for this item, by hitting the 'Join the waitlist' button on the product page. Once they are back in stock you will be notified by email. Again, please accept my most sincere apologies for any inconvenience this experience may have caused. Kind regards, P&Co

Posted 10 months ago

“I love the feel of the fabric, the quality is definitely there, but the sizing is crazy. I'm a 25 waist in the US which would be a UK8 but they are definitely not a 25 waist. I can pull them up but can't button them by a solid 1-2 inches. So I ordered another pair one size up, UK 10, and they are massive on me. Don't understand why there aren't "in between" sizes in the UK as there are in the US. I've had this same issue with other UK sellers and probably won't buy from anymore now that I know it's common amongst different brands. I kept both pairs and am going to look for a tailor to fit both to me, silver lining I guess.”

Helpful Report

Posted 10 months ago

Hey,   Thank you for taking the time to leave us with your feedback. We are very sorry to hear that you are disappointed with the sizing on your 304 Carpenter Pants. We are always very keen to listen, and respond to all feedback regarding our products to ensure that we make improvements where relevant. We are constantly modifying the fit on any products we feel necessary based off of our customers feedback. We have done our best to provide a very detailed size guide for each product to help our customers better understand the sizing fro each product. If you feel the item you received did not match up to the measurements shown, please reach out to our customer support team via the contact form on site. They will investigate any sizing errors further for you. Again, please accept my most sincere apologies for any inconvenience this experience may have caused. Kind regards, P&Co

Posted 10 months ago

“I cannot write a review because I have nota received the delivery I ordered”

Helpful Report

Posted 10 months ago

Hey Miguel, Thank you for taking the time to leave us with your feedback. We are so very sorry for the slight delays around the delivery of your order. I can see your order was placed on a 3-5 working days service and has been marked as delivered within this estimated time frame. Please be advised in the future our customer support team are always on hand to provide help, in situations like this, they can often investigate further into any delivery issues you may have and provide any details about the delivery of an order. Apologies for the delay and for any inconvenience caused on this occasion. We hope you enjoy your order. Kind regards, P&Co

Posted 10 months ago

“P&co do make nice clothes and they look great on the website, but are often lacking in person. I’ve struggled with a couple of items in terms of the production quality and the colour discrepancies.”

Helpful Report

Posted 11 months ago

Hey, Thank you for taking the time to leave us with your feedback. I am so very sorry to hear your purchase has not been as expected. We strive for quality in everything we do, ensuring that we are producing clothing to the highest standards as sustainably as we possibly can. In order to achieve this we also ensure that we are working with the right factories and suppliers who share our morals and high standards. Each of our products are all different in nature and we do our best to outline specific information in all of our product descriptions. However, if you feel that you have received an item which isn't as expected please reach out to our Customer Service team with any photo evidence of defects or faults they will be happy to take a further look for you to reach a positive resolution. Any further information or feedback you can provide is very helpful for our product team so they can make improvements where necessary. Apologies for any disappointment this may have caused. Kind Regards P&Co

Posted 11 months ago

“Buonasera. Non ho ancora ricevuto il mio ordine. Vi risulta consegnato? Grazie Sergio”

Helpful Report

Posted 11 months ago

Hey, Thank you for taking the time to leave us with your feedback. We are sorry to hear that you're experiencing issues with the delivery of your order! I have just taken a look at the tracking, and can confirm there have been slight delays. I can see this had recently updated, and should be arriving with you very soon, as the tracking states the delivery will be attempted on the next working day. I cant seem to find any previous emails from yourself regarding this, if the order has not been delivered with you by the end of today please reach out to our customer support team via the contact form on our website and they will be happy to take a look into this further for you. Again please accept our most sincere apologies for any delays with your delivery. Kind Regards, P&Co

Posted 11 months ago

“This brand has a very strong, aesthetic image and cohesion with all of their products. Their marketing and presentation is top notch, and you can tell a lot goes into the storytelling. But when it comes to the quality of construction, consistency in sizing, detailed sizing charts... all are lacking. Sorely. It's hard to recommend a book when the only good thing about it is the pretty cover, and that's exactly what this brand is. If you don't care about longevity of your clothes, and just want to fit into that Americana aesthetic, then this brand is for you.”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. We are very sorry to hear that you are unhappy with the quality of your recent purchase. At P&Co we strive for quality in everything we do, whilst being mindful to create the best clothing as sustainably possible, with that being said as a small company we are aware that there is always work to be improved upon. We are always keen to listen and take all feedback on board especially in regards to the fit and quality. Each of our products are all different in nature and we do our best to outline this information in all of our product descriptions, however if you feel a product isn’t as you expected or as described, please get in touch with our Customer Support Team through the contact form on site and they will be happy to take a look into any quality issues you may have. We again apologise for the inconvenience caused. Kind Regards P&Co

Posted 1 year ago

“I love P&Co - but was slightly let down here, quality doesn’t feel as good as most of their other products, and the body is WAY too short, 100% order a size up. Still a great design & brand though!”

Helpful Report

Posted 1 year ago

Hey,   Thank you for taking the time to leave us with your feedback. We are very sorry to hear that you are disappointed with the sizing on your most recent order. We are always very keen to listen, and respond to all feedback regarding our products to ensure that we make improvements where relevant. We are constantly modifying the fit on any products we feel necessary based off of our customers feedback. We do provide a very detailed size guide for each product to help our customers better understand the sizing. This is very rare as all our products are quality checked, but If you do feel the item you received does not match up to the measurements shown on our size guide, please reach out to our customer support team via the contact form on site. They will investigate any sizing errors further for you, as on the very odd occasion there have been labelling errors. And again please accept my most sincere apologies for any inconvenience this may have caused. Kind regards, P&Co

Posted 1 year ago

“The quality is greet, nice fabric, but the color doesn't match the photos, it's far less rusty red than the photos, more light brown.”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. I am so sorry to hear you're not happy with the colour on this particular product. I can see you had placed an order for our Desert Trip Tapestry Art Throw in rust, just to clarify we don't state the colour as rusty red within our descriptions, the colour is listed as rust which we believe to be more of a brown, and this name was taken from the exact Pantone used by the product team when creating this tapestry. We have done our best to show the true colour of this product through our imagery on site, we've also provided multiple images to help show the product in different light settings. That being said if you're still unhappy with the product we now offer a 45-day return policy. We have opted for this to ensure flexibility but keep emissions down with unnecessary & excessive returns. Apologies for any inconvenience which may have been caused. Kind Regards, P&Co

Posted 1 year ago

“I can't find your "return portal" anywhere on your web page. Pants are nice but a bit small! Help!”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. I am so sorry for any trouble you may have had when locating our returns portal. To clarify you can access our portal through the returns sections at the bottom of our webpage. I can see that you had reached out to our customer support team, and they had also provided you with this information along with a separate link to the portal. If you're still having trouble processing your return please get back in touch with our support team through the current email thread. Apologies again for any inconvenience which may have been caused. Kind Regards, P&Co

Posted 1 year ago

“Seems like quality has dropped off”

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Posted 1 year ago

P&Co is rated 4.8 based on 7,805 reviews