P&Co Reviews

Name: P&Co
Rating: 4.79

4.8 Rating 7,805 Reviews

95 %

of reviewers recommend P&Co

About P&Co:

At P&Co, we believe in a conscious mindset. We don't just strive for quality in our clothing and goods, but in everything we do. Our brand is rooted in Birmingham's creative heartbeat, the Jewellery Quarter - a place synonymous with quality. We're inspired by its historic, hardworking, and hardwearing attitude, which fuels our passion for creating clothing that will stand the test of time.

We want to hear about your P&Co experience and how we can continue to create products that you love.

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370

Anonymous

Anonymous // 01/01/2019

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“So I’ve been trying to order these pants but they are always sold out! Finally got my hands on them I live in the US. I did extensive reviews about the size and everyone is right they do run small and they are short in length. I did size up and I did measure a good pair of pants. Thing is they fit great in waist but since there is no give if you have thick thighs you need to do two sizes then sinch the waist. They main bummer about all this is that I would love to send them back and get next size up (16) because of the thighs but they are already $100 pants and they want you to pay $25 to send them back. I understand supporting small business but this is really a deterrent to future purchases. And their return policy is bit really found anywhere in their websites. You just see 45 day return window until you attempt to send it back then it hits you with a fee. So now I have a pair that looks really cute but I’m not comfortable in :/ and won’t wear because of the size and the send back fee of $25 is outrageous so now I can’t show them off and I don’t want to buy the next size up and be out more money when if you purchase from other company’s they would charge a fee like that. My suggesting is maybe instilling a hold fee until you get the pants back and credit back to the exchange purchase. I don’t like to complain and not give suggestions. Such hummer.. I really just wanted the pants to work.”

Helpful Report

Posted 1 year ago

Hey,   Thank you for taking the time to leave us with your feedback. We are very sorry to hear that you are disappointed with the fit of our Checkerboard Fatigue Pants. We are always very keen to listen, and respond to all feedback regarding our products to ensure that we make improvements where relevant. We are constantly modifying the fit on any products we feel necessary based off of our customers feedback. We do provide a very detailed size guide for each product to help our customers better understand the sizing. If you feel the item you received did not match up to the measurements shown, please reach out to our customer support team via the contact form on site. They will investigate any sizing errors further for you, as on the very odd occasion there have been labelling errors. With regards to the return cost unfortunately we cannot currently offer free returns due to the fact that we are a small independent company. We were aware that our US customers were facing extremely high returns costs, and have recently introduced the drop of return option at a reduced cost of $25, this is a price we can offer as we will now absorb some of the return fees. Again please accept my most sincere apologies for any inconvenience this experience may have caused. Kind regards, P&Co

Posted 1 year ago

“Even though I sent my order back because of sizing :( the delivery and return process for the UK is quick and efficient!”

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Posted 1 year ago

“I've only bought one product and it was not to my liking, but quality feels good. The company seems good and fast. I don't understand though why you don't have free returns or a small return fee since the products isn't that cheap.”

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Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. I am so sorry to hear you were not satisfied with your product, this is something we have addressed in your product review. We appreciate your kind words regarding the quality of our products. Quality is something that we strive for in everything we do, we also ensure that we produce clothing to the highest standards as sustainably as we possibly can. We understand however that there are still areas we can improve upon as we continue to grow. Unfortunately, we cannot currently offer free returns, this is not yet possible, due to the fact that we are a small independent company. We apologise for any inconvenience this may cause. Kind Regards P&Co

Posted 1 year ago

“I don't really know what to say in this review, I'm writing this review as a hope I'll get a reply from customer service. So I ordered two items, a mug and a jacket. I got my package and opened to only see the mug. I'm assuming at the time they split my package but now I'm doubting this. Firstly the mug and the quality is absolutely amazing, I'm already using it. Unfortunately the jacket which I haven't received yet still hasn't arrived, it's not needed anymore as this was for a special occasion. I understand things Like this happen, but great customer service goes along way. I've already seen way to many items on this website, especially the bowling shirts, that I'm going to order as long as this situation get's sorted. Currently, good company, good quality and even better products. I hope they can sort this situation out so I can order a few more items.”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us your feedback. We're sorry for the delay you had in response time. I can see you reached out at 1:56pm on Friday and were responded to moments later. Unfortunately, our customer support team are then out of office between 2pm Friday until 8:15am Monday so your next reply wasn't until 10:30am today. We can understand the frustration in this, which is why we are working to expand our customer support team in order to improve responses at the weekend. I can see that a customer support agent thanked you this morning for your kind words about the mug you had purchased. They were also incredibly apologetic and tried to provide an explanation as to why you may not have received your order together. A replacement jacket has already been despatched with fast track delivery so please do reach out if you need help in returning this item to us! We're so happy to hear that you're a fan of the company and our products! I can promise that we are working on introducing customer support coverage over the weekend to avoid further situations like this. Kind regards, P&Co

Posted 1 year ago

“I ordered some pants based on the size recommendations from their size guide, and I was swimming in them they were so big! I loved the pants though and would have exchanged them if I could, but now I have to pay $25 to ship it back. A little turned off by that.”

Helpful Report

Posted 1 year ago

Hey,   Thank you for taking the time to leave us with your feedback. We are very sorry to hear that you aren't happy with the sizing on our Carpenter Pants, all of our products are very different in terms of fit, we do our best to outline this information in all of our product descriptions. We also recommend prior to purchase, measuring a favourite item of your own, and comparing those measurements to our Size Guide which should help you find your perfect fit. In addition to this we have a Fit Quiz which is available for each product, and can further assist you in finding the right size. However, if you believe the pair you had received do not match up to our size guide, which is very rare, please reach out to our customer service team through the contact form on our website and the support team will happily investigate this further for you. With regards to return costs we have very recently introduced this reduced return option for $25 when opting for drop off. This is a price we can offer as we now absorb some of the returning fees for our US customers. We apologise that we are currently unable to offer free returns, and hope to be able to offer this in the future. Apologies again for any inconvenience this may have caused you. Kind Regards, P&Co

Posted 1 year ago

“I really loved the look of boiler suit but I was cautious because the woman in the photo is shorter than me, only 5'7. I'm 5'10, and while I really love the suit, indeed the waist is miles above my actual waist, and I will need to unhem the legs to make them as long as possible. I won't send it back, but I won't be able to wear it as much as I wanted, because it really doesn't fit that well. Be cautious, tall ladies.”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. I am so sorry to hear you're not happy with the sizing on our Boiler Suit. We do provide a very detailed size guide on site for each product in order to help our customers better understand the sizing and lengths of each piece. If you feel these measurements do not match up to our guide, which is very rare, please do reach out to our customer support team through our contact form and they will happily investigate this further for you. That being said I have passed your comments over to our product team, and we have taken your feedback on board. We may introduce longer length garments in the future. In the meantime please accept our most sincere apologies. Kind Regards, P&Co

Posted 1 year ago

“Clothes are nice but sizing is very variable. Ordered two size 8s and one is noticeably smaller than the other.”

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Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. I am so sorry to hear you've had some trouble with the sizing on your Service Fatigue Pants. This is very rare, but it sounds like one of these may have been incorrectly labelled. I have taken a look and can't seem to find any previous emails from yourself regarding this error. If you could kindly reach out to our customer support team through our contact form on our website we will happily take a look into this further for you and do our best to offer a resolution you're happy with. Apologies again for any inconvenience which may have been caused. Kind Regards, P&Co

Posted 1 year ago

“Shipping was fast. The sizing was not accurate as far as length. They are both short in the leg and short in the torso. The fabric was better quality than anticipated.”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. We really appreciate your kind words regarding our shipping service, our warehouse aims to process and dispatch orders as soon as possible, so we are glad to hear that this reached you in the expected time frame. We are very sorry to hear however that your item does not match up to the measurements shown on our website, if you can please reach out to our customer service team with photo evidence and any measurements you can supply, they will be very happy to take a look into this for you and find a solution you are happy with. We apologise for any inconvenience caused. Kind regards,

Posted 1 year ago

“Shirt looks really good but I had nothing but issues ordering and then canceling my order twice and it took like over 2 weeks to be delivered I think? Also had a funky smell when it arrived kinda like shein, but other than that it’s cute.”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. We'd like to sincerely apologise for the inconvenience caused regarding the delivery process. Unfortunately, your order was initially flagged in our system for review this is usually a result of a number of reasons that can be further explained to you upon request, the most common reason being the choice of card or address used to place your order. This is a necessary precaution within our order process that helps protect both us and customers like yourselves. We are glad to see that after speaking to our customer service team and providing them with the relevant information your order was back on track and promptly shipped out to you. As you are in the US unfortunately it can take a while for your order to reach you, your order was placed on a 4-7 working days service and reached you within 4 days. We really hope you enjoy your order, apologises again for any inconvenience caused. If you have any further questions please do reach out to our customer service team they will be happy to help! Kind regards, P&Co

Posted 1 year ago

“Usually, I have a positive experience with P&Co, but my recent order for the "A-2 Deck Jacket" left me feeling disappointed. I based my sizing on the "Fit" section's description, which stated that "Delph is 5’11 and wears a size small." Given that I'm 170cm and slender, I thought opting for an extra-small, especially after consulting the sizing guide where the differences were minimal (1 or 2 cm), would be appropriate. However, the jacket ended up being too small, leading to the inconvenience and unnecessaryness of having to return it. Moreover, being in the Netherlands, the return involved pretty hefty customs charges.”

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Posted 1 year ago

“Delivery and packaging was great, the coat is very well done, the arms are a bit on the long side”

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Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. I am so sorry to hear you're not happy with the arm length on our A-2 Deck Jacket. We try our best to show all measurements for each product, including the arm length within our size guide. This is the first issue we've had regarding this. If you believe the arm length does not match up to our guide provided can you kindly reach out to our customer support team through the contact form on our website. They will happily look into this if there is a fault and resolve for you. Kind Regards, P&Co

Posted 1 year ago

“Good quality beanie”

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Posted 1 year ago

“I really can´t say anything yet since the package have not arrived. I can see on the tracking that it´s on it´s way but...”

Helpful Report

Posted 1 year ago

Hey,   Thank you for taking the time to leave us with your feedback. We are so very sorry to hear that you have experienced issues with the delivery of your order, our warehouse aims to process and dispatch our orders as soon as possible, therefore we can only apologise for the length of time your order took to be received. I can see that your order has since been marked as delivered, we sincerely apologise for the delay. Unfortunately I am unable to see that you have reached out to us during this delay. Please be advised in the future that our customer service team are always on hand and can chase up the location of your order with the couriers to update you with relevant information. We do hope you enjoy your order, anything we can help you with please do let us know! Kind regards, P&Co

Posted 1 year ago

“Delivery speed was amazing, order arrived within 2 days. I bought the Workwear heavyweight hoodie in Black/graphite and have to say the quality didn't reflect the price. Sure it's a heavyweight hoodie but I expected it to be more dense and the pictures on the website show the hoodie having a denim type outer material/ finish which it was not. I can get the same quality hoodie from H&M which tells you how far some will pay just for branding which I no way reflects the quality of the product.”

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Posted 1 year ago

“I love the style of these, but they are too big for me. I used the sizing quiz a few times to make sure, but it didn’t seem to be quite right. I also wish it was cheaper to return from the US. I would consider buying another pair of the carpenter pants in my size, as they are really cute aside from being too big on me.”

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Posted 1 year ago

Hey,   Thank you for taking the time to leave us with your feedback. We are very sorry to hear that you have experienced sizing problems with our Albion Carpenter Pants. We do our best to provide a detailed size guide for each product and do recommend prior to purchase measuring a favourite item of your own, and comparing those measurements to our Size Guide. If however you do feel however that your item did not match up to the measurements shown, please reach out to our customer service team they will happily look into whether any labelling errors have occurred. We have very recently introduced a reduced cost of $25 for returns, a cost that is a considerable amount lower than the cost that our customers paid previously, if you require any further information regarding this please reach out to us. I can advise you that we have been looking at a better returns solution for our US customers, which we hope to have implemented in the future. We apologise for any inconvenience caused. Kind Regards,

Posted 1 year ago

“First of all, I am a big fan of P&Co, their philosophy and styles. Ordering online as well as speed of delivery were top notch as always. Also, I love(d) the heavyweight shirt, added a third to my wardrobe and they never disappoint. What I am disappointed with though is the fit of every long sleeved item I bought. Arms actually never fit me (1.96m height) and when I layer those items over/with the heavyweight shirts, the latter is always significantly longer on the body giving it an untidy look; especially for a sweater/fleece you‘d want the length to be winter-suitable. It’s a bit of a shame because I love all of the looks but it appears long sleeved items from P&Co are not made for me.”

Helpful Report

Posted 1 year ago

Hey,   Thank you for taking the time to leave us with your kind words on our company, our warehouse aims to process and dispatch our orders as soon as possible, so we are very glad to hear that your order arrived quickly! We are however so very sorry to hear that you are disappointed with the fit and sizing of our clothing, could we kindly ask you to forward us images of these variances so we can then pass them onto our product team for further investigation. Ideally please lay the items flat clearly showing the tape measure in the photo, then send them to hello@pand.co As a small brand we are aware we still have many areas we need to make progress with as we continue to grow we hope that in the future these are areas that can be improved upon. We really appreciate you taking the time to leave us with your feedback. Kind Regards P&Co

Posted 1 year ago

“Great quality, but runs small and need to exchange for larger sizes. Shipping was not great. The Depot Shirt is fantastic, however it was shipped without the two advertized patches and had a small hole/sewing flaw at the neckand the Service Fatigue pant was sent in the cropped length instead of the requested regular length. I'll give the company one more chance as I love the style.”

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Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. I am so sorry for the issues around your most recent order. I can confirm we provide an in depth size guide for all our products in order to help our customers better understand the fit. With regards to the patches they are enclosed within the shirt pocket to ensure they have no risk of going missing. I am so sorry to hear you've received our Depot Shirt with a small hole, this is something which has never happened before and I can only presume had so in transit. I can see you had reached out to our customer service team and we have offered a solution you were happy with. Regarding the 304 Service Fatigue pants I can confirm these are all listed as a cropped fit, this is mentioned with the product description, they will only differ in leg length, one being Regular and the other Short. All measurements for these can also be found within our size guides. I do hope this helps to clarify why they are labelled as cropped. If you have any further issues or queries please do not hesitate to get back in touch with our customer service team. Kind Regards, P&Co

Posted 1 year ago

“Very prompt shipping, my jacket feels very well made. Unfortunately missing stitching inside one pocket.”

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Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. Our warehouse aims to process and dispatch our orders as soon as possible, so we are glad to hear that you received your order promptly! We are so very sorry however to hear that you have received a faulty item from us, this is very rare for any of our products to be received this way as they are quality checked before they are sent out, we apologise for the inconvenience caused. I can see that you have reached out to our Customer Service Team regarding this issue, to which we have provided a response, we are awaiting your reply. If you could kindly send photo evidence of the faults you have mentioned they will be happy to take a further look for you to reach a solution that you are satisfied with. We apologise again for any inconvenience caused. Kind Regards P&Co

Posted 1 year ago

“Pros: P&Co's fashion line is spectacular, featuring unique and eye-catching models in both men's and women's clothing categories, allowing you to stand out from the established patterns of major brands. Cons: However, the delivery management for my order of the 304 Albion Carpenter Pant - Bone, placed on January 5th, has been slow compared to fashion competitors. Additionally, the price is unaffordable and puts them on par with brands like Levi's and other high-end labels without having fully demonstrated their competence.”

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Posted 1 year ago

Hey, Thanks for taking the time to leave us with this feedback. We're really sorry for the delays caused with your most recent order. Please note that due to the influx of packages at this time of year, there are currently severe delays within the postal network. I can see you had opted for a 3-5 working day delivery method and the order was delivered within 6 working days. We also haven't received any emails regarding the delay with your order, in future please do not hesitate to email our customer service team via the contact form on our website and they will be happy to help. Again, please accept our most sincere apologies for any inconvenience this delay may have caused you. Kind Regards, P&Co

Posted 1 year ago

“Jacket Is really nice but I bought two because I was unsure on the size. I went to return the one that did not fit and the cheapest option from the U.S. is $55. Unfortunately I won’t shop here again because of that.”

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Posted 1 year ago

P&Co is rated 4.8 based on 7,805 reviews