I don't really know what to say in this review, I'm writing this review as a hope I'll get a reply from customer service. So I ordered two items, a mug and a jacket. I got my package and opened to only see the mug. I'm assuming at the time they split my package but now I'm doubting this. Firstly the mug and the quality is absolutely amazing, I'm already using it. Unfortunately the jacket which I haven't received yet still hasn't arrived, it's not needed anymore as this was for a special occasion. I understand things Like this happen, but great customer service goes along way. I've already seen way to many items on this website, especially the bowling shirts, that I'm going to order as long as this situation get's sorted. Currently, good company, good quality and even better products. I hope they can sort this situation out so I can order a few more items.