Name: Parts4Engines
Address: Parts4Engines Limited, Unit 9 Riverside Park, Sheaf Gardens, Sheffield, Sheffield
Rating: 4.66

“Bonjour je vous réponds suite à votre sondage d'une part ce sont des pièces adaptables d'où vient le souci je m'en suis fait expliquer par mail malheureusement j'ai une réponse négative et en plus les frais de douane sont exorbitants donc pour moi c'est fini j'ai trouvé mieux ailleurs et en France .”

Helpful Report

Posted 2 weeks ago

Hello Jean Philippe Thank you for your feedback, and we're sorry to hear you were disappointed. We understand your frustration regarding the customs charges, and we do appreciate you taking the time to share your experience. At checkout, you selected standard shipping, which means import duties and taxes are payable upon delivery. For deliveries to France, this typically includes 20% VAT, applied by local customs. We aim to be fully transparent about this during the ordering process, and information about potential customs charges is clearly displayed at checkout. We’re genuinely sorry to hear this affected your overall impression of our service. Thank you again for your order, and if you decide to shop with us again in the future, we’d be happy to help. Warm regards, Tracy

Posted 2 weeks ago

“Tarifs corrects. Livraison rapide. Par contre taxe de douanes pour la france. 133 € de commande et 49 € de taxes... cela aurait été bien de le stipulé lors de la commande. Dommage.......”

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Posted 3 weeks ago

Hello Mickael Thank you for your review and valuable feedback. We’re really glad to hear you were happy with our prices and the fast delivery. Regarding the customs tax – we completely understand your frustration. You selected standard delivery, which covers shipping only, and chose the option to pay import duties on arrival. For France, the import VAT is typically 20% of the total order value, which explains the charge you received. We aim to be fully transparent when placing an order, and information about import duties is clearly shown during the checkout process. That said, we’ll continue to look for ways to make this even clearer to avoid any misunderstandings. Thank you again for your order and for taking the time to share your experience – it genuinely helps us improve. Best regards, Tracy

Posted 2 weeks ago

“the website is confusing, in this case there are 3 different sets, but if you only look at the photos, it doesn't change the text according to the photo showed, so this cost me the customs ekstra, when i could have bought it in EU cheaper and without customs. So a very expensive impeller kit.”

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Posted 1 month ago

Hello Jette Thank you for your feedback. We appreciate good and bad feedback. Typically the photos are programmed to change according to the selected option., however if this is not the case we sincerely apologise for the confusion this may have caused. We will review immediately. The description is useful to clarify option details before adding to cart. We do appreciate increasing fees when importing goods from the UK to the EU since Brexit. Please be assured we are continuing ways in which to being the costs down as we value our over seas customers like yourself. Once again thank you for your feedback. We do hope to help you again the the future. Take Care Tracy

Posted 1 month ago

“It was neverwhere written, that I had to pay customs for this product. I had to pay € 27,-- for the product, which costed € 80,--. Nevertheless, if the product works well, the price including customs is ok. Would just be great to know before. May be, the product is ok, I will evaluate that after using it for minimum 2 years.”

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Posted 3 months ago

Hi Dietmar, Thank you for your feedback! ⭐️ I’m really glad you chose to shop with us for your first order from Austria 🇦🇹, and I appreciate your honest review. I’m sorry that the customs fees came as a surprise. We do try to make this as clear as possible on our website and at checkout, but I completely understand that it would have been helpful to have even more visibility on this. If you ever need advice on import fees or shipping options in the future, please feel free to reach out—we're always happy to help! I hope your Volvo Penta Digital Tachometer & Hour Meter Gauge works well for you over the years! ⚙️😊 Looking forward to hearing how it performs. - Gemma

Posted 2 months ago

“Get Brexit undone !”

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Posted 3 months ago

Hi Yves, Thank you for taking the time to leave a review. We understand that Brexit has brought challenges, particularly with customs and shipping processes, and we appreciate your frustration. While these factors are unfortunately out of our control, we remain committed to providing the best service possible for all of our customers. If there’s anything specific we can assist you with regarding your order or experience, please let us know—we’re always happy to help.- Gemma

Posted 3 months ago

“Deve ancora arrivare e non c'è nessun tracciamento saluti”

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Posted 3 months ago

Here’s a refined version of your email with a smoother and more professional tone while keeping it friendly: Subject: Update on Your Delivery Hi Luigino, Thank you for your review! I’ve looked into this for you, and the tracking information indicates that your item is still in transit to the delivery address. However, I wanted to ensure you had the most up-to-date details, so I contacted DPD directly. Their Customer Service Advisor confirmed that the package is still in transit, but a delivery attempt was made and was unsuccessful—likely due to the delivery address being unoccupied at the time. They have now requested an updated tracking status and a re-delivery attempt as soon as possible. I hope this helps clarify the situation. I have also sent your tracking number via email for reference. If you have any further questions, please don’t hesitate to reach out! 😊-Gemma

Posted 3 months ago

“No estoy satisfecho porque no se cumplieron mis expectativas 1° me mandan un código de descuento y cuando selecciono los productos a comprar me dicen que el código no es aplicable a mi compra 2° me dicen que si compro por una cantidad superior a 250£ no cobran el transporte. No es así, he tenido que pagar 50€ por DHL 3° Entre los artículos que compré (una correa para alternador, bomba y cigüeñal) para un motor Volvo penta MD2010 la que me enviaron tiene una medida pequeña y no se puede montar. Espero que me manden sin costo alguno la correa original de Volvo, pues no puedo utilizar el motor de mi barco. Mi nombre es Paulino Portela Asenjo Vivo en la calle Tomás Morales 99 portal C 3° izquierda 35004 Las Palmas de Gran Canaria Provincia: Las Palmas”

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Posted 3 months ago

“Parts listed not too clear! Lacking enough details! Ok quality! But will use them again!”

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Posted 3 months ago

Hi Tim, Thank you for taking the time to share your feedback! 😊 I’m glad to hear that you’re happy enough with your experience to use us again—that truly means a lot to us! We’re always looking to improve, so I appreciate your comments about the clarity of our product listings. I’ll be sure to pass this along to the team as we work to provide even more detailed information for our customers. If there’s anything specific we can help with or clarify for you, please don’t hesitate to reach out. We’re always here to assist- Gemma

Posted 3 months ago

“I did mail a complaint but it was never answered!! Doiing bussiness in the uk as private customer is an wheel off fortune....with the importtaxes,cusomsfees ,exanche rates etc etc,as long as you can not tell me the exact price off the goods ....no more orders. Now i buyed some5hing from 50 piunds ond it costed me about the double!!!”

Helpful Report

Posted 4 months ago

Hi Guido, Thank you for reaching out, and I sincerely apologise if your previous email was not answered, I have looked in our inboxes and cannot seem to locate it. Your concerns are very important to us, and I’d like to address them directly. I understand how frustrating it can be dealing with import taxes, customs fees, and exchange rates when shopping internationally. Unfortunately, these additional costs are determined by customs authorities and courier companies in the destination country, and we have no control over them. While we do display the product price and shipping costs during checkout, we are unable to include the exact import charges as these are applied separately by the customs department of each country. We always recommend checking with local customs authorities for an estimate of potential fees to avoid surprises. I’m truly sorry to hear that this has affected your experience with us. If there’s anything I can do to assist further, please don’t hesitate to let me know. Your feedback is invaluable, and we’re always looking for ways to improve. Thank you for bringing this to our attention, and I hope we can serve you better in the future.- Gemma

Posted 3 months ago

“Please see comments below regarding the pump overhaul kit”

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Posted 5 months ago

“Got the parts, but the cost for delivery are too expensive. On top of that i got charged for duty/vat. The rules state that goods for less than 125 pound are taxfree, but i had to pay”

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Posted 6 months ago

Thank you for your review, Leif. We truly value all feedback. Currently, the option to collect taxes and duties is only available for FedEx International. For other courier options, these charges are collected at the destination according to their own processes. We understand that these fees can sometimes be substantial, and we want to assure you that we are actively working on a solution to better serve our EU customers. - Jacq

Posted 5 months ago

“bonsoir je suis tres satisfait deu materiel acheté chez vous , il est arrivé tres vite et moins cher qu'içi le seul point critique est si je peux me permettre, c'est que suir votre site et au moment de payer on voit tres bien le tarif ainsi que les frais de port , en revanche on ne voit pas que lors de la livraison on doit regler au transporteur ue somme supplementaire on ne l'aooprend qu'au loment de la livraison il serait donc plus clair que vous l'affichiez de maniere tres visible au moment de l'achat.voila en l'attente d'un commande tres vite”

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Posted 6 months ago

Hello Alain, Thank you very much for your positive feedback! We’re delighted to hear that you’re satisfied with the products you purchased and that the delivery was quick. We also appreciate your comment about the additional fees requested by the carrier at delivery. This is a great suggestion, and we will look into how we can make this information clearer on our website so that customers are fully informed before completing their purchase. Thank you for your understanding, and we look forward to processing your next order! :))- Gemma

Posted 5 months ago

“Ordering and shipment were easy and efficent, the parts being non OEM where good subsitutes for genuine brand and prices good even after international shipping. Deliver was a bit hit and miss and sat in local Fedex facility for over a week before they attempted delivery without any warning/notification so no I was not avialable at the address that day so a further 3 days delay. Not P4E's fault but very frustrating. If you can afford 3 weeks delivery then worth the savings!”

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Posted 6 months ago

Hi Bob, Thank you for your feedback! I’m glad to hear you were happy with the pricing of our parts and found the ordering process straightforward. It’s great to know the new website is working well for you—that’s exactly what we were hoping for! 😊 I’m sorry to hear you had issues with the delivery service. I’ll be sure to pass this feedback along to our FedEx account manager. Thanks again for taking the time to share your experience with us! - Gemma :)

Posted 6 months ago

“Good service let down by UPS!!”

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Posted 6 months ago

Hi Trevor, Thank you for your 3-star review! I’m very glad to hear you were happy with our service when purchasing your D1-20 parts. I’m sorry, however, that the delivery experience with UPS didn’t meet expectations. I’ll be sure to pass your feedback along to our UPS account manager. Thanks again for sharing your thoughts!- Gemma :))

Posted 6 months ago

“Parts sitting at FedEx for several day. Still but delivered. It took way too long for FedEx to pick up the parts at the factory or distribution of supplier.”

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Posted 6 months ago

Hi there, Thank you for your review! We greatly appreciate all feedback. 😊 I’m sorry to hear you experienced delays with this shipment. I see that it has now been successfully delivered, but I agree that the time taken by FedEx was too long. I inquired about the reason for the delay, and FedEx mentioned it was due to customs not releasing the package back to them, although the specific reason remains unknown. We sincerely apologize for the delay, but I’m glad to hear the package was eventually delivered. If you encounter any further issues with this shipment, please feel free to contact me at gemma@parts4engines.com - Gemma

Posted 6 months ago

“Very good service apart from the fact the parts I ordered and were put in with the Perkins number were the wrong size .”

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Posted 7 months ago

Hi Victor, Thank you for taking the time to leave us a review - good or bad we appreciate feedback from our customers. I had a look at your order, can you tell me which part of your order was the wrong size so we can help fix this issue for you? - Jacq

Posted 7 months ago

“Very happy with the fast delivery, but very unhappy with the import VAT and brokerage surcharges , I paid more in VAT and brokerage surcharge than I paid for the part ,so in the future I wil order from an European supplier ,sorry”

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Posted 8 months ago

Hi Yvan, Thank you for leaving us this feedback! I completely sympathise with the import charges that are applicable when importing goods from the UK overseas. Since Brexit the costs have increased but we are looking at avenues we can explore to bring these costs down. If you return to us in the future, we hope you do. Please take a look at our FedEx courier option if your order is below 300.00 euro. FedEx includes Pre-Paid VAT in their shipping prices, ensuring that no additional fees are incurred at customs. In contrast, couriers like UPS and DHL do not include Pre-Paid VAT and may charge an administrative/service fee for collecting the VAT, which will be added to the overall cost. We are sorry to see you go but we completely understand your reasoning, thank you for shopping with us :)) -Gemma

Posted 8 months ago

“The water pump was a poor casting when fitting it it was tight and would not turn when tightened up,had to make extra gaskets to ease the pump out as it was making contact with the engine block”

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Posted 9 months ago

Hi, I have dropped you an email and responded to your previous review :)) Gemma

Posted 9 months ago

“wasn't a good experience. The cost of customs are too expensive. The filter arrived without instruction of mounting”

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Posted 9 months ago

Hi There, Thank you for your feedback, it is very important to us. I completely sympathise with the VAT/import fees and how expensive they can make importing goods from the UK be. I can see you ordered from Italy which is in the EU, so I have some advise regarding this. So, we charge a delivery fee on behalf of the couriers. When exporting goods from the UK to Italy, UK VAT is not applicable. However, Italian VAT still applies. Given that we ship globally and each country has its own import and export laws and VAT regulations, we do not advertise specific VAT rates. As a UK-based company, it is challenging to be aware of the VAT rates for every country, as these are set by each respective government. For shipments from the UK to EU countries, VAT will always be charged according to the rate set by the destination country. During the checkout process, we suggest choosing FedEx as your courier for EU destinations. FedEx includes Pre-Paid VAT in their shipping prices, ensuring that no additional fees are incurred at French customs. In contrast, couriers like UPS and DHL do not include Pre-Paid VAT and may charge an administrative/service fee for collecting the VAT, which will be added to the overall cost. I can see that the lack of instructions with the air filter created a fitment process which was not as smooth as you would of liked. We don't actually include any instructions with these filters or any filters but we have a technical team in the office who are available via phone, email or a ticket system found on the website, who will always be willing to give out any tips for fitment etc. If you return to us in the future please be sure to call or email for any help/tips :))-Gemma

Posted 9 months ago

“Disappointed that Parts4Engines choose to penalise those who live in the Islands & Highlands by refusing to use Royal Mail which for our destinations is just as fast but steadfastly stick with Courier firms that charge premium prices.”

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Posted 10 months ago

Hi There, I completely understand your frustration regarding our chosen courier and the delivery service to the Islands and the Highlands. Your feedback is incredibly important to us, and I want to assure you that we are listening. The decision to switch couriers was based on customer feedback indicating that DHL was the superior choice. However, we have received several concerns from our customers in the Islands and the Highlands about the high quotes and delivery challenges with DHL. We deeply value every single customer, and I have personally raised this issue after reading your review. I am pleased to inform you that we have now made Royal Mail exclusively available to our Highlands and Islands customers, offering much better rates and reliable service. Thank you for bringing this to our attention! - Gemma

Posted 10 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Parts4Engines Reviews