Pinnacle Surveyors Reviews

Name: Pinnacle Surveyors
Address: Profile House, Stores Road, Derby, City of Derby
Rating: 4.57

4.6 Rating 209 Reviews

90 %

of reviewers recommend Pinnacle Surveyors

Company Reviews

Metrics

Info

4.6

Based on 209 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Pinnacle Surveyors:

Pinnacle Surveyors is an independent firm of Chartered Surveyors based in the East Midlands with offices across England, Wales, and Northern Ireland.

We provide RICS regulated residential Market Valuations and Home Surveys for a variety of purposes such as moving house and Help to Buy redemption.

We are Mortgage Valuation panel suppliers for all major Banks and Building Societies as well as numerous specialist lenders

Visit Website

Phone:

01332830202

Email:

enquiries@pinnaclesurveyors.co.uk

Location:

Profile House,
Stores Road,
Derby
City of Derby
DE21 4BD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to transfer a lifetime (equity release) mortgage of £40,000 onto a property Pinnacle surveyed and valued at £265,000. They commented that the bungalow was on a busy main road near a roundabout and this could adversely affect future saleability. The road is a residential road and the roundabout at the bottom is just a mini roundabout connecting to a 'B' road which is normal in any town in the country! This inaccurate statement supplied to my lender led directly to the mortgage transfer not being granted. Pinnacle's inaccuracy has cost me dear.”

Helpful Report

Posted 1 month ago

“Their help restored my confidence, and I can’t thank them enough.”

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Posted 2 months ago

“Terrible experience that double down on errors. Once valuer makes error they will not change it. Risk losing thousands of pounds and stress. Avoid especially if surveyor counts a front room as 7 bedrooms in one 6 bed HMO but doesn't for a like to like property. Result - 1 property cannot be remortgages with lender and thousands lost in fees. Very stressful experience by a stubborn inaccurate valuer.”

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Posted 4 months ago

“Poor bedside manner. Unprofessional attitude and clear absence of understanding or knowledge of urban areas. Would not use again.”

Helpful Report

Posted 6 months ago

“They were doing a survey for the property next to mine. Didn't bother to ring my bell and ask permission just took it upon themselves to walk all over my property”

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Posted 9 months ago

“Very rude customer service and didn’t give me a time slot through a text or call, even though they said I would receive this. The surveyor left my back door wide open. Utterly useless and hard to contact. Waste of money.”

Helpful Report

Posted 1 year ago

“Extremely poor service. Surveyor was only there for 5 mins max. The pricing comparisons used were outdated/not relevant. Took no consideration about offers received on the house. Had to complain to homemove about the service”

Helpful Report

Posted 1 year ago

Good morning Mr Bowmar I am sorry to hear that you are disappointed with the valuation provided. Unfortunately the requirements are that we use completed sales of comparables when valuing the property. If you do believe there is more suitable evidence then we have an appeals process and will happily review the valuation. If you wish to appeal, please contact us on enquiries@pinnaclesurveyors.co.uk and we will send you the appeals documentation. Regards, Pinnacle Surveyors

Posted 1 year ago

“It’s one of the worst surveying service I have received from the pinnacle surveyer to survey my property. Believe me they have not got any idea about current property market. So poor and useless.”

Helpful Report

Posted 1 year ago

Thank you for your review; I am sorry to hear that you are disappointed with the service. I do not know enough detail to be able to comment further here, however please feel free to email us on enquiries@pinnaclesurveyors.co.uk and we can look into this further. Regards, Pinnacle Surveyors

Posted 1 year ago

“Shocked by the valuation report received by John Llewelyn Jones, he valued our MUFB for less than half the valuation after receiving two further reports and an estate agent's estimate. The report was made of 3 pages compared to receiving a 43 page and 52 page report from other valuers. The report we also received had multiple errors. Valuing our property at half of what its worth is shocking and an insult. I wouldn't even give them a 1 star. DO NOT USE THIS COMPANY!”

Helpful Report

Posted 1 year ago

“I would never use them again . They cashed the money lighting fast first thing Appointment booked between 11.35 and 13.05 next day The surveyor showed my door 13.06 that is REALLY DISRESPECTFUL, didn't had a call a day before appointment instead I have called them because nobody bothered to call , the person on the other end seemed to be really bothered didn't had a clue about appointment Never again disappointed”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback regarding your experience with Pinnacle Surveyors. We sincerely appreciate your willingness to share your thoughts and concerns. Having spoken to the staff members involved we would like to apologise that you were not properly made aware of the time that you would receive a text message the day before, and also that you were not informed that the time stated in the text message would be an estimated arrival time rather than a definitive appointment time. We apologise that the surveyor was a few minutes late, and have since reminded all our staff that they should be contacting the office if they are running late so that we can make their appointments aware. Pinnacle Surveyors

Posted 1 year ago

“The value is over estimated.”

Helpful Report

Posted 1 year ago

I am sorry that you feel disappointed with the valuation provided. If you haven't done so already, please contact us on enquiries@pinnaclesurveyors.co.uk to discuss our valuation appeal process. Kind regards, Pinnacle Surveyors

Posted 1 year ago

“No communication riot to attending. External back door left open and keys put through the neighbours letterbox, without informing him he had finished. Internal doors left closed, causing issues with the cats that remained in the house. General manager’s email in response was lacking in empathy and took the surveyor at his word. Glad it wasn’t me paying for the survey.”

Helpful Report

Posted 2 years ago

Thank you for your review. We understand that you have emailed us separately regarding this case and will respond to you directly. Regards, Pinnacle Surveyors

Posted 2 years ago

Pinnacle Surveyors is rated 4.6 based on 209 reviews