“Ordered a couple of cases of mixed wine to sample for a 70th birthday. Having selected the best from the selection, we ordered several cases of our favourite. What was then delivered however was a different year from that we had ordered, it tasted nothing like the wine we trialled initially and had re-ordered. When I contacted them to say that I wished to return the wine I was informed that had I read their terms and conditions I would have been aware that they could substitute for any year regardless of what I had ordered. To me it would have been quite simple for them to have emailed me before shipment to let me know that they didn't have the wine that I order and would I mind them sending me a different year however this was not the case and I now have wine that I didn't order and don't particularly like.”
“Worst customer service I've ever experienced. The website states 48 working hrs to pack, then 1 to 4 days Europe delivery. I ordered the 19th of Feb and only had notice from DHL it was to be delivered more than 3 weeks after the order (it spent a week in Germany). I informed DHL I would not be home and would collect it from them. They told me they had to try to deliver it even though I wouldn't be home. The day of delivery I was informed it had been signed for. Surprise surprise no delivery when I arrived home. I informed Portugal vineyards and they said they had to investigate. Not one to hang about I contacted DHL myself. It was signed for by L.S at number 2. There is no number 2 on my street. I told this to Portugal vineyards who said they had to hear from DHL. They then told me DHL had delivered it to number 6 which also is not on my street. They refused to rediliver or refund. I then opened a case with PayPal and I went back and forth with them for another month. At no stage did they offer a redelivery or refund despite having mine and their evidence that DHL had not delivered it. I had to escalate this to PayPal who refunded me in less than 24 hrs. I lived in Portugal for 3 years and service was always exemplary. This company does not know what customer service is, DO NOT BUY FROM THIS COMPANY!”
