Name: Rainbow Medical
Address: 2 The Crescent, King Street, Leicester, Leicestershire
Rating: 4.94

“Dr Joseph Vilanova was polite, professional, informative and easy to communicate with. So far so good,”

Posted 3 days ago

Good afternoon, Nigel, Thank you for taking the time to share your feedback! We’re glad to hear that Dr. Vilanova provided you with polite, professional, and informative care. Clear communication is so important to us, and it’s wonderful to know that you felt comfortable during your visit. If you need any further assistance or have any questions, please feel free to reach out. We’re here to help! I will pass on your feedback directly. Warm regards, Andrew Patient experience

Posted 3 days ago

“Always good to talk with dr vila nova Although I I hadn’t started medication. This might have been my fault , as I’m not good at reading instructions .”

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Posted 3 weeks ago

Good afternoon, Andrea, Thank you for taking the time to share your experience! We're glad to hear that you found talking with Dr. Vilanova enjoyable. Don't worry about the medication instructions—it's completely understandable, and we’re here to help clarify any details you may need. Yes, it looks like you may have book your review prematurely. Please give us a call (ask to speak to me) and I'll see what I can do. Your feedback is invaluable, and we appreciate your openness. If you have any further questions or need assistance, please feel free to reach out to us anytime. Warm regards, Andrew Patient experience.

Posted 3 weeks ago

“The appointment stated very badly. There was no-one to usher me in, as there had been on a few occiasions and the entry system rang without resposne on entreins the key combination given. I had arrived 5 mins early as suggesged and it was 15 minutes later when Dr. V. appeard, unruffled to see me. It had been diffiuclt for me to find that key combination on a previous visit as it was not made a piority in ithe information given. For the neurodivergent this intial upset could be very throwing. I didn't think Dr. V. semed to take that on board, and certainly there had been no change ofter I comment on this difficulty previously to him. the interview was interesting and in depth, and allowed mutual reflection. Dr. V. was admirably open, which was cricially important to me. Overall the intervidew process has been very much geared to eliciting information from me, rather than allowing a mutual refleciton on how I am. You may think this is obvious and to be expected, but the process deeply probes our sense of identity, and allowing more reflection at the time ofnthe intervie would have felt more supportive to me. Others will have a very different response I am sure. Some of the questionaires felt inappropirate - the intervidw for ADHD suggesting a family member be used shoudl have been divided in two, one for a current parner/friend, adn one for a close relative for teh historical elements. Thsi was challenging and I felt embarrasing for my sibling to respond to. Also the key worker system was not clearly enough stresed, meanign that I ended up arranging aith soem other worker, a set of appointments. It woudl have been. eyr easy to redirecgt me to that key worker, who I had found difficult ato access, having to waiti for a call from them, rather than beign able to contact them diretly. Overall the process has been most helpful, and expectedly uncomfortable, and hepful for me in negotiating life generally, and becominign more aware of the strains on my partner. Although i have outline my frustations above, the process was smooth enough and I particularly appreciate my ADOS interview and interviws with Dr. V.”

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Posted 1 month ago

Good morning Brian, Thank you for taking the time to share such detailed and thoughtful feedback. We’re really pleased to hear that the overall process has been helpful for you and that your interviews, particularly with Dr Vilanova and during the ADOS, were valuable. Your reflections on the depth and openness of those conversations are deeply appreciated. We’re equally grateful for your honesty about the aspects that were challenging. We take your comments seriously — especially around the difficulties you experienced with the entry system and the lack of clear support at arrival. We recognise that for neurodivergent individuals, these kinds of disruptions can have a disproportionate impact, and it’s clear we need to do better here. As part of our efforts to improve this, we’ve made extensive updates to our website to provide clearer, more accessible information about site access — this can be viewed here: 👉 https://www.rainbowmedical.co.uk/our-locations/ Your observations about the structure of the questionnaires, particularly the ADHD informant component, are very insightful. We understand how this could have felt awkward or inappropriate, particularly when involving family members. While we sometimes follow a standardised assessment format based on best practice guidelines — which can limit how much we adapt certain tools — your suggestion to separate current and historical elements more thoughtfully is something we will reflect on, especially in how we explain and frame these tools for patients. I’m also sorry to hear about the confusion around the key worker role and the lack of clarity in how to access support. For best practice, everyone on the autism assessment pathway is assigned a case coordinator to support with exactly these matters. I can see that you were informed about this via email on 27 January 2025 at 11:14, and again when we spoke on the phone shortly afterward. That said, I appreciate that it may not have been as clear or accessible as it needed to be in the moment, and your experience highlights how important it is that this information is easy to locate and reinforced throughout the process. We’ll take that on board. Thank you again for your balanced, constructive feedback — both the frustrations and the positives. It’s clear you’ve engaged deeply with the process, and your reflections will genuinely help us to improve. Please don’t hesitate to reach out if there’s anything we can do to support you further. Best wishes, Andrew Patient experience.

Posted 1 month ago

“Diane was absolutely lovely she made me feel at ease knowing I have anxiety i was very comfortable. She explained everything in great detail to me !! This helped me even more to understand things.”

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Posted 5 months ago

Good afternoon Chelsea, Thank you so much for your wonderful feedback! We’re thrilled to hear that Diane was able to make you feel comfortable and at ease during your visit. Providing a supportive environment, especially for those with anxiety, is very important to us, and it’s great to know that her detailed explanations helped you understand everything better. If you have any further questions, please don’t hesitate to reach out. I will pass on your feedback directly to Di today. Best wishes, Andrew Patient experience.

Posted 5 months ago

“Rachel was wonderful especially as she was unexpectedly faced with three extra family members in her consulting room!! Rachel is warm friendly and professional, putting everyone at ease. We had travelled some distance to be there and were a little early, it would have been nice to have been shown to a waiting room rather than standing outside but we appreciate that this is the nature of the building which is on several floors and has a secure front door. Not sure how this could be overcome but it was our first visit and it was a little unnerving. Perhaps a little more information about what to do on arrival at the building would be helpful. Everything else was excellent including being booked in very quickly for the next appointment.”

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Posted 5 months ago

Good afternoon, and thank you for your kind review! We are so pleased to hear that Rachel was able to make everyone feel comfortable. It's wonderful to know she brought warmth and professionalism to your visit. We also appreciate your input regarding the waiting area. We understand that arriving at a new place can feel unsettling, especially when navigating multiple floors. Your suggestion for clearer arrival information is very helpful, and we will work on finding ways to enhance that experience for future visitors. Our website is being updated with information in this regard. We look forward to seeing you again at your next appointment. Take care, Andrew Patient experience.

Posted 5 months ago

“Dylan was very good at his job. He explained everything precisely, even the words I didn't understand. The only problem I had was the time that was given. We were told it would be 2 & half hours but it was infact 3 hours & you do need to explain this to future customers.”

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Posted 5 months ago

Good morning Sophie and family, Thank you for taking the time to share your experience with us! We’re delighted to hear that Dylan provided such clear explanations and made your visit comfortable. We strive to ensure our staff communicates effectively, and it’s great to know he succeeded in doing so. We also appreciate your feedback regarding the timing. The Autism Diagnostic interview is a 2.5 hour interview and that's how long it usually takes, but it looks like yours overran. If you have any more suggestions or need further assistance, please don’t hesitate to let us know. Take care, Andrew Patient experience.

Posted 5 months ago

“Andrew had two consultations in Oxford and one in Leicester. Both were conducted in a friendly and informative manner. Completed by Ray Marshall for Andrew Rowe.”

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Posted 7 months ago

Good morning Andrew and family, Thank you for taking the time to share your experience with us. We greatly appreciate your feedback. We are delighted to hear that you found our consultations in Oxford and Leicester to be friendly and informative. Providing excellent and helpful service to our patients is our top priority. Once again, we appreciate your kind words. I will pass on your feedback to all those you have worked with on your journey. Take care Andrew Patient experience.

Posted 7 months ago

“On the whole it has been a very positive and life changing experience to receive a confirmation of my Autism/ ADHD diagnosis that I knew deep down was there all along. It was such a relief to be able to undertake the process more quickly than via the NHS waitlist, and to find out quickly and promptly that my self diagnosis was right. The whole process was approx 6 weeks start to finish, and could have been quicker apart from summer holidays impacting all parties availabilities. However, I was disappointed the only treatment option or support method discussed at my diagnosis meeting was medication with potential side effects. What about counselling? Are there other options open to me for ongoing support? It is also dissapointing to discover that if I were to opt for a medication route, I would have to stay under Rainbow's support for the next 3-6 months (paying personally for medication and psychiatrist assessments and medical checks) BEFORE the promised NHS transfer can happen. I was not forewarned about that, and I do not feel it was made clear if. It comes at a not insignificant cost on top of the already very high diagnosis cost. Was it good value for money? For the confirmation and speed of diagnosis, absolutely yes, and I would recommend for anyone who wants a quick turnaround. For the ongoing support, I'd just say to be forewarned of the hidden post-diagnosis costs.”

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Posted 8 months ago

Good afternoon, Thank you for sharing your experience with Rainbow Medical. We are delighted to hear that your diagnosis process was positive and life-changing. We understand the relief that comes with receiving confirmation of your ADHD diagnosis and the importance of a timely process. One of our core values is: "We will always be frank: without openness and transparency, co-production cannot work." We take this very seriously and all feedback is important to us. Your report, as well as including a cooling off period, also makes clear the costs of a medicated treatment plan. Our website also details these same costs here: https://www.rainbowmedical.co.uk/fees/ At every stage we really do try and make clear the cost you pay initially is for the ADHD assessment and diagnosis; please see our website for further details: https://www.rainbowmedical.co.uk/fees/ We appreciate your feedback and will take it into consideration to improve our services, and we will work towards further enhancing the transparency of our processes and costs. I cannot speak to your individual case, but we uniquely offer two opportunities to speak to a consultant psychiatrist. So that can be arranged and is included as part of your pathway. This is something only we do. Despite these concerns, we are pleased to hear that you found value for money in terms of the confirmation and speed of your diagnosis. Your recommendation is greatly appreciated. Thank you again for choosing Rainbow Medical, and if you have any further questions or concerns, please do not hesitate to reach out to me directly. I would like to talk to you personally to better understand your experience; we are here to support you on your ongoing journey. Take care Andrew Fuller Patient experience.

Posted 8 months ago

“We were nervous about what to expect and it took us a while to find the building because we were looking for a Rainbow Medical sign but there wasn’t one. Mr Lawson was very easy to talk to and put us at ease immediately.”

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Posted 10 months ago

Dear Ava & family, We really appreciate your feedback and we're thrilled to hear that you had a positive experience with us. We understand that finding our building could be a bit confusing, as we currently do not have a Rainbow Medical sign. However, we're glad to know that Mr. Lawson (Atholl) was able to meet and greet you and put you at ease and make you feel comfortable during your visit. We are going to be updating our website shortly so each of our clinics has it's own webpage with detailed instructions on how to find us and the best places to park. Thank you once again for your kind words, and if you have any further suggestions or comments, please feel free to reach out to us. Have a wonderful evening. Take care Andrew Patient experience.

Posted 10 months ago

“Dr Villanova was so lovely with my son. Shame we didn’t see him for the previous 2 meetings because we went through a lot of repetitive questions again and by now could have been a treatment session. Even my son feels fed up of telling so many diffferent people his challenges and nothing moving forward quickly for him. Loved the location at the crescent and dr vilanova’s approach to my Son.”

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Posted 10 months ago

Good afternoon, We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with Dr. Villanova and appreciated his approach with your son. We understand your frustration regarding the repetitive questions you had to go through during the previous two meetings. It's a very fine balance trying to be comprehensive and not repeating similar questions; some of this is unavoidable because the various standardised (and best practice) assessments we use (Conners, ASRS, QBcheck and DIVA) share some commonality and similar questions. Sometimes the clinician likes to validate information or has their own style, and we have always preferred to not standardise too heavily and loose what's individual in our clinicians; all our clinicians have their varying strengths and as a multidisciplinary team we can much better meet the needs of patients. Also, what is recorded in the notes previously might not exactly represent what the Doctor or clinician wishes to know and so, unfortunately, this can sometimes lead to what you have described. Dr Vilanova, for example, puts patient safety before all else, and so wishes to have certain information confirmed with him directly. We try to avoid patients having to repeat their story by aggregating information, and each clinician has access to patient notes to enable this. I want to assure you that we will take your feedback into consideration to improve our service. In fact, Dr Vilanova agrees with you and we have been implementing changes to enable a much better patient experience on this front. A recent update to our patient management system will enable this further also. Once again, we appreciate your kind and constructive words and thank you for choosing Rainbow Medical. We welcome all feedback, both good and bad because, ultimately, it leads to a better patient experience for all. Take care Andrew Patient experience

Posted 10 months ago

“Dr Josep was positive, helpful and understood me”

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Posted 10 months ago

Good evening Rosie, I am delighted to hear that your experience with Dr. Vilanova was positive and helpful. Our team strives to understand and cater to our patients' needs, and it's great to know that you felt understood during your visit. Once again, thank you for your feedback and all the best on your journey of self discovery. I will be speaking to Dr Vilanova tomorrow morning, and I will pass on your feedback personally. Take care Andrew Patient experience.

Posted 10 months ago

“Dr Vilanova was really friendly and made the anxiety ease when talking to him. We took a short break in between which helped the process too.”

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Posted 11 months ago

Good morning Mellissa, We're delighted to hear that Dr. Vilanova was able to make you feel at ease during your visit. It's our top priority to ensure our patients' comfort, and we're glad that Dr. Vilanova's friendliness helped to alleviate your anxiety. Taking a short break during the process is also something we believe in to promote a relaxing environment. Thank you once again for your support and for your feedback. I will pass on your feedback to Dr Vilanova this morning when we meet. Take care Andrew Patient experience.

Posted 10 months ago

“The process has been quick and easy with both Grace and Dr Vilanova taking the time to listen, advise and support. Thankyou!”

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Posted 1 year ago

Good morning Helen, Thank you for this feedback. Grace has worked with us from the beginning and we value her greatly; I am glad to read of the support and compassion she has showed you. I will pass on all your feedback to both Grace and Dr Vilanova when I see them today. Take care Andrew Patient experience.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Rainbow Medical Reviews