Name: RinseKit
Address: 2055 Thibodo Road, Ste J, Vista, California
Rating: 4.30

“Mine came broken I would like a new one”

Posted 2 years ago

Hi Christopher, Thank you for taking the time to leave us a review. We would like to apologize for the condition your Refurbished Pod arrived to you in. I am unable to find any correspondence with you in our call log or email list, when you have a moment, can you please fill out our warranty form (https://rinsekit.com/pages/warranty-form) and our customer service rep will be in touch soon. Best, Team RinseKit

Posted 2 years ago

“I have problems 😪...ㅠㅠㅠㅠ”

Helpful Report

Posted 3 years ago

Hi Suk, We have received your email and our customer service rep will be in contact soon. Best, Team RinseKit

Posted 3 years ago

“I never received this product which I paid for”

Helpful Report

Posted 3 years ago

Hi Todd, Thank you for taking the time to leave us a review. We are so sorry that you have not received your product yet. It appears that the label was never scanned by USPS. We will get a new heater sent your way tomorrow. A tracking number will be sent when the order ships out. If you need further assistance, please don’t hesitate to reach out via email at: info@rinsekit.com or by phone at: 800-613-5764. Best, Team RinseKit

Posted 3 years ago

“I just bought the pump to pressurize the Rinse Kit and the pump leaks/ maybe doesn’t seal right 🤷🏼‍♂️”

Helpful Report

Posted 3 years ago

Hi Hunter, Thank you for leaving the Pressure Booster Pump a review. So sorry that you are experiencing issues with the pump! We are unable to find an order for a RinseKit in our system for you, if you could let us know which model you have, we’d be happy to help out! We also have How to Fill videos on our website (https://rinsekit.com/pages/videos) Please let us know if we can be of further assistance! Best, Team RinseKit

Posted 3 years ago

“My rinse kit does not reach the green level on the hand pump no matter what I do.”

Helpful Report

Posted 3 years ago

Hi Gary, Thank you for leaving us a review. We cannot find an order for you in our system for anything other than the Pressure Booster Pump, did you place an order for a RinseKit through our website? If you can please let us know, we would like to look into this further. We can be reached at info@rinsekit.com. Best, Team RinseKit

Posted 3 years ago

“I understand that there are a small shop, but I haven’t heard anything yet mine was broken upon delivery I really don’t like giving such a poor review. Because I have the other rinse kit that I rather enjoy. Cheers”

Helpful Report

Posted 3 years ago

Hi Jon, Thank you for leaving us a review. We are so sorry to hear UPS threw your package over your fence! We will file a claim with them right away. In the meantime, a replacement will ship your way today! Lastly, we are a small team, please note that our auto-response email has a stated timeframe at which we allow ourselves to respond to emails. Please let us know if you need any further assistance at this time. Best, Team RinseKit

Posted 3 years ago

“I have not received my product yet. I’ve sent an email as well but have not gotten a response.”

Helpful Report

Posted 3 years ago

Hi Cesar, Thank you for leaving us a review. It looks like your order is being returned to our warehouse due to an insufficient address provided at checkout. Our customer service rep has reached out to gather your correct address so we can get your order re-shipped to you. Best, Team RinseKit

Posted 3 years ago

“Paid for a new RinseKit Pro, but was sent a used item. There were scuffs on the item, but more importantly there was still water inside. E-coli, Cryptosporidium, Giardia, etc... ??? This is a health hazard considering this item is marketed for washing hands and bathing. Additionally, the box appeared to have been sealed a single time giving the impression it had never been opened. Perhaps unethical business tactics for reselling used items and boxing them like new? Even as a refurbished item, why would there still be water in the product? Negligence?”

Helpful Report

Posted 3 years ago

Hi Samuel, Thank you for taking the time to leave us a review! We have actually been in touch with Fish Brain, the company you purchased from, and have speedily sent over a replacement RinseKit! We sincerely apologize that there was still water inside of your unit. As stated in the note that was inside your package, we want to make sure all our products function properly and are ready for the adventures you'll take them on, so we Quality Check and test each unit in our warehouse before shipping. We do fill our products with clean water to test and ensure the unit will be fully functional by the time you receive it. They should, however, be dry before shipping! We sincerely apologize that yours was not. We are happy to further assist you regarding this, so please email us at info@rinsekit.com and we will be happy to send over tracking information on your replacement and answer any other questions you may have. Thank you, Team RinseKit

Posted 3 years ago

“The pressure in the unit only lasts for about 10 seconds, and about half the water is left in the tank after it stops spraying. The fittings were also all loose and detached in the box when the unit arrived, which very easily could've been lost and accidentally thrown out. I purchased a "misprint" unit, but I didn't realize that would go beyond just physical imperfections. Now I am left with a unit that does not fit my needs that I can't even return.”

Helpful Report

Posted 3 years ago

Hello Ryan, Thank you for leaving the Misprint Plus + Pump a review! Sorry to hear about the issues you are having with the unit! Per our return policy, as stated on the product pages and on our FAQs page, the cosmetic misprint units are non-returnable due to the nature of the product. However, they can be warrantied. I apologize if this information was not made clearer. We have it stated several places on our website so miscommunications like this do not happen. I have looked into the correspondence you have had with our customer service rep, and it appears that a replacement will be sent your way today 1/17. Best, Team RinseKit

Posted 3 years ago

“I’ve had 3 rinse kits, they have all broken. I decided to order a spare part for my last one, I got in line to order and also saw 3 cool towels and decided to buy those. I was excited to get the stuff and start using my rinse kit again. I accidentally put in the wrong shipping address. But I immediately realized it and right essay sent an email to the customer support email to notify them for the correct address. They took 4 days to respond and told me sorry but it had already shipped. So now I’m out $100. Would have been nice if you had checked on your support ticket more quickly. So I continue to have a rinse kit that doesn’t work and I’m $100 poorer.”

Helpful Report

Posted 3 years ago

“Product was ordered on December 9th, before the holiday delivery deadline. It is now Christmas Eve and the item has not even shipped yet. You guys weren’t even close.”

Helpful Report

Posted 3 years ago

Hi Chris, Thank you for your recent review. We are so sorry that your order didn’t ship out! We do not have any correspondence or messages from you, or we would have sent out a replacement earlier. Today, 12/27, we will be sending out your replacement and a tracking number should have been sent to you via email. We sincerely apologize for the inconvenience. Best, Team RinseKit

Posted 3 years ago

“Bought 2 for Xmas gifts, 1 for myself. The one I opened leaks air from the plunger and will not hold pressure for any length of time. Hope the others are better.”

Helpful Report

Posted 3 years ago

Hi Robert, Thank you for taking the time to leave the Sport a review! We are so sorry to hear that your bottle isn’t holding pressure! We haven’t seen any emails or messages from you, but we would like to look into this further to work toward a resolution or send a replacement. Please fill out our warranty form (https://rinsekit.com/pages/warranty-form) at your earliest convenience and our customer service rep will be in contact with you soon! Please note, a receipt or proof of purchase will be required to fill out the form. Please let us know if we can be of further assistance. Best, Team RinseKit

Posted 3 years ago

“Stickers coming off and in it looks cheaply made”

Helpful Report

Posted 3 years ago

Hi Kurt, Thank you for taking the time to leave the Rinsekit Pod a review. We are truly sorry for the state the sticker arrived to you in, we would be more than happy to send some new ones your way! Please let us know by responding to our CSR's email. Best, Team RinseKit

Posted 3 years ago

“It only sprays for 4 mins and then the pressure is slightly less afther 3:45seconds and the hot rod takes to long to get to a very nice and comfortable warm like in an hour? The kit doesn't even have a small portable external battery. & the hotrod can only power from a car 12v! I said enough! The products on the right path but I'm afraid your stuck in the dark ages with idea. Wish I had enough money I could build this better and I'm just a kid!!! What do I know. Well I know I won't recommend this now that I've own it for a sometime now. I just was expecting more engineering in a product not this pro! Don't see the pro of itself,😏 my kids say "we could have made this ourselves in a diy and gotten a Nintendo switch DAD!! because that's more of a completed portable device"”

Helpful Report

Posted 3 years ago

Hello Mark, Thank you for leaving us a review. We are very open about the specific spray settings and spray times on our website, depending on the amount of pressure in your kit and the setting you are using, the spray times WILL vary. Additionally, we are open about how long it takes for the Hot Rod Water Heater to heat up the water in your RinseKit. As stated in our FAQs section, the heater will heat the Plus 11 degrees Fahrenheit every 30-minute interval and the Pod heats 13 degrees Fahrenheit every 30-minute interval. It will not heat up very quickly if you are, as an example, taking a quick drive to the beach. Also, the purpose of the Hot Rod Water Heater, and RinseKit in general, is to have hot water on the go. Hence the heater does not have a plug you can use to attach to your home. If you are looking for a RinseKit that has a battery, we have released our first battery-operated RinseKit a few months back (https://rinsekit.com/collections/pro-series/products/rinsekit-pro) One final note, after looking back at your correspondence with our customer service rep. it appears that you had insulted them, calling them a highly inappropriate slur, for an out-of-stock issue that was out of our control. We do not take these emails lightly nor do we condone this type of behavior which is why we refunded part of your first order with us. Best, Team RinseKit

Posted 3 years ago

“I already wrote an email to the company and sent messages through IG dm about this without a response. I received my rinse kit pro and it was a disaster. There were wires sticking out between the shell and the insert. The were bolts that were not even installed holding the pump in place. A single piece of packing tape poorly applied is what was holding the battery in place and the insert was severely warped. Yet, there was a QC inspection card laying on top. That means someone was either lazy and just tossed a card in and didn’t bother to actually evaluate the unit or they evaluated, have no idea how to do their job and still decided to waste my time as a buyer and the companies time as an employee. Overall the product is bottom of the barrel in quality of parts and especially poor quality in regards to factory assembly. I would’ve expected someone from Rinsekit to have inspected the unit after I returned it, verified indeed is was a dumpster fire and then issued some sort of apology. The fact that didn’t happen tells me the company simply doesn’t care”

Helpful Report

Posted 3 years ago

Hello Kid, Thank you for taking the time to leave the RinseKit PRO a review and thank you for bringing this to light. We have received all of your emails and DMs and would like to apologize again for the condition that your PRO arrived to you. We have implemented new, higher quality control measures to ensure that nothing of this nature happens again. If you have any further questions or concerns, please don’t hesitate to reach out. Best, Team RinseKit

Posted 3 years ago

“Ordered and paid for a pressure pump thing that indicated was in stock and would ship in less than a week. It’s been weeks now, and as far as I can tell from tracking provided, only a shipping label was supposedly created in less than a week, which seemed promising at the time, but doesn’t indicate still that any unit was ever even picked up by the shipper for that label. It’s pretty hard to give a good review for something that I ordered and paid for but never shipped. Moreover, the pod unit previously purchased continues to uselessly just sit in its box in the garage for weeks now - pretty useless without the pump to pressurize it and in all honesty screams how it realistically should just come included with the unit instead of shamelessly being forced to additionally purchase it after the original sale in the hope that it might someday squirt some water as advertised. I don’t know though, so far it’s just a lot of good money after bad. Was this strategy originally pitched on shark tank? Burn me twice - shame on me? So far I honestly couldn’t be more disappointed. I hope someone might do me right because of this honest review. Will try to fairly update - for better or worse if anything changes.”

Helpful Report

Posted 3 years ago

Hi Robert, Thank you for leaving the Pressure Booster Pump a review. We are truly sorry that your tracking has not moved for a while, and we understand your frustration. Unfortunately, we have been having some issues with USPS and lost packages, and it seems like yours is one. Additionally, we are unaware of whose orders did not get scanned until it is brought to our attention. Your package was sent out again today 11/17. As for the Pod, there are 3 handy ways to fill the unit! The Pod comes with the Hose Bib Adapter and Hot Water Sink Adapter included, which are the first two, and the Pressure Booster Pump being the third, so purchasing the pump is not 100% necessary to add pressure to the unit, hence it being sold separately. We have some video tutorials on our website and YouTube page (https://www.youtube.com/watch?v=mIXJgerDjfA) that show all 3 ways in detail. We appreciate your feedback. Please let us know if you have any further questions or concerns. Best, Team RinseKit

Posted 3 years ago

“I'm still waiting on my part... tracking number shows the post office is still waiting on package to arrive and uts been a while. Quick to charge and print out a shipping label but not to ship my what I would consider overpriced hand pump over.”

Helpful Report

Posted 3 years ago

Hi Tony, Thank you for leaving the Pressure Booster Pump a review. We are truly sorry that your tracking has not moved for a while, unfortunately, we have been having some issues with USPS and lost packages, and it seems like yours is one. Additionally, we are unaware of whose orders did not get scanned until it is brought to our attention. We are currently in the process of transitioning from USPS to UPS to hopefully ensure instances like this can be avoided in the future. We will get a new pump sent out to you today. Tracking will be sent to the email on file. Please let us know if you have any further questions or concerns. Best, Team RinseKit

Posted 3 years ago

“As soon as I receive order (over a week now), I'll let you know.”

Helpful Report

Posted 3 years ago

Hi Charles, Thank you for taking the time to leave us a review. We're so sorry that your item hasn't arrived to you yet! Please be on the lookout for an email from our customer service rep in regards to your order! Best, Team RinseKit

Posted 3 years ago

“I received the RinseKit+ in the mail very quickly as expected as I live extremely close to the warehouse. Unfortunately the hose bib was not included in the kit itself. I called that day and the next to request the part but just got a recording. A week later, I have not received a phone call back. Manual pump did not create necessary pressure for positive flow of water. Extremely unsatisfied and have net even gotten to use the product yet. I purchased this for a trip this past weekend and wasn’t able to use it. I’m on the verge of returning it if I don’t hear something soon.”

Helpful Report

Posted 3 years ago

Hi Jeremy, Thank you for leaving the Plus + Pump a review. We are very sorry that your unit did not come with the Hose Bib Adapter! We have received your voicemail and our customer service rep called to reached out and left you a voicemail last Thursday 10/21. We have the call logged in our system. As stated in our voicemail, we are happy to send you a replacement Hose Bib Adapter. Please feel free to give us a call back or email us at info@rinsekit.com if that is more convenient and we will get this taken care of for you. Best, Team RinseKit

Posted 3 years ago

“Didn't hold pressure on first use. Difficult to get ahold of anyone for refund.”

Helpful Report

Posted 3 years ago

Hi Jonathan, Thank you for taking the time to review the 2 Gallon RinseKit Plus + Pump. We would like to apologize that your unit isn't holding pressure. Please be on the lookout for an email from our customer service team regarding returning your unit. Best, Team RinseKit

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat

RinseKit Reviews