“I AM VERY ANGRY AND AS WELL AS VERY SAD THAT I HAVE INVEST MY AMOUNT ON THESE SCAMMERS ROYAL PALM HOLIDAY. SINCE 1.5 YEARS I AM FOLLOWING WITH THEM FOR MY GOLD VOUCHER WHICH THEY HAVE PROMISED TO PROVIDE ME AT THE TIME OF PACKAGE THEY ARE GIVEN, BUT NO RESPONSE TILL DATE AND EVEN THOUGH THEY DID NOT RECEIVE THE CALL.
SECOND THING WHICH I AM FOLLOWING IS EMI WHICH IS ALSO PENDING WITH THEM BUT NO RESPONSE. KINDLY BEAWARE WITH THESE SSCAMMERS AND I HAVE FOLLOWUP WITH THEM SO MANY TIMES I HAVE THE EMAIL WHICH I WILL POST IN MY 2 REVIEW WITH THEIR TEAM, AND THEY ARE ONLY GIVING THE DATES NOTHING ELSE.”
“Alert!!
Whoever posted genuine google reviews in their page, BE AWARE..
These scammers are DELETING ALL YOUR REVIEWS so that only their FAKE 5 star reviews remain in the page. Once you post a review you will get a call from them giving so many false promises and they will request you to delete the review. If you don't do it they will flag the review so that it will disappear from the page. You won't get to know about it bcz it's not DELETED , but just flagged and disappeared. You can see the review only when you are logged in to your account. No one else can view it.
They are working Continuously day & night to remove the all negative reviews which are from genuine customer. And the FAKE ID reviews they will simply update everyday.
So if you want your review to stay in the page make sure to repost it few times ...”
“Fake comments and fake user names. Europe tour details and visa appointment in 48 hours. I am yet to get a basic itinerary for a package requested on 30th March23.
Kudus to the staff dedicated to post fake comments to surpass those negative reviews from genuine customers and maintain 4.5. We know how this has been bettered and achieved. It would have been much better if your team have had put in a fraction of this effort to serve and fulfill the customer requests that are assured during the persuading session that's been conducted in various hotel venues. Though been to their office on many compelling occasions, I am yet to witness a customer leaving their office happily. This is a place where the term "Shameless" can be redefined.
I would suggest anyone who are planning to hire service from tour operator to be aware that this is not the right place or the right people to deal with. They suck your money upfront the very first meeting giving a lot of false assurances and commitments. In reality, you will not succeed in grabbing any package and will be made to visit their office, keep writing email, making phone calls indefinitely. They have standard templates for all your emails, standard telephone response and shameless faces to show when you are there in person. I can assure that better services can be availed from operators with so called less professionalism wherein you will be able to plan and execute the trip as per your schedule. Also, you will be at peace, pay them only after the services are confirmed.
I tried touring Austria, Czech during the month of Sep’22. Send email for the same and waited for response for a couple of weeks. Nothing came in except the standard template response, so visited them in person. Then the visa processing team woke up and asked for NOC, bank statement and gave the earliest date of appointment which was falling after my travel plan. They delay this response purposely and finally we withdraw the package.
Again, tried Turkey package in december’22. Send an email request with travel plan date etc. It was a repeat of earlier experience. Visa team got a slot for appointment earlier than the travel date, but they were not sure the visa will be issued before travel date. So had to withdraw again and then send another request for Zanzibar since, there was visa on arrival for Indians. Yet again, no response from RPH. They were unable to provide an itinerary, accommodation details which I insisted before booking my flight tickets, because I had no trust in RPH. Once again, withdrew my travel plan.
After a brief, with expectations send new request on 30th March to trip Germany and Netherlands. An advance notice of 85 days for this professional company to plan, share the itinerary, accommodation, and process visa. As usual again, the executives slept over it until, I visited their office in person. On 52nd day, the visa executive responded asking for documents with earliest visa appointment in September’23 whereas my planned travel date was in July’23. If they had acted on time, I would have got appointment earlier aligning with my travel plan. If there was any genuine issue, like the embassy stopped accepting application or any stuff of that sort, I still had all the time to look at other alternate destinations. As far as the itinerary and accommodation, this time again they didn’t share it just because they don’t have any vendors or tie up with any properties in Germany and netherlands.
RPH has exposed their inability to plan a holiday despite a three-month notice is clear intention of their underlying motto “Fly by the night”.”
“Any business is bound to receive positive and negative comments. Even the big players like Amazon, Noon or you name it are not spared from negative comments. Customer reviews are seen as an opportunity to improve their service for better customer delight. This is what is expected from a company visioned for growth.
However, RPH is exceptional and stands out when it comes to maintaining the customer rating. They work hard tirelessly to ensure the ratings are up and sound despite of all those negative reviews from genuine customers. We know how this has been bettered and achieved. It would have been much better if your team have had put in a fraction of this effort to serve and fulfill the customer requests that are assured during the persuading session that's been conducted in various hotel venues. Though been to their office on many compelling occasions, I am yet to witness a customer leaving their office happily. This is a place where the term "Shameless" can be redefined; you will find this roaming in there abundantly.”
“It's an absolute fraud company. Whatever positive reviews you see here are just posted by the company. They simply take the money from you and do nothing for you. Don't trust at all, I have multiple bad incidents. Please be very careful before joining”
“Not giving any service after you paid
Just saying change the date not availability and they will not refund your money also,
And you cannot contact them because their number is always on hold”
“So called Royal Palm Royal palm holidays are the scammers. I have booked their package last year and i have not yet received any package form them. with lots of follow up and calls. their reply is that slots are full and ask us to book the next day and it used to continue the same, until i was frustrated.
so, i gave the negative review. the customer care guy called me and threatened me to remove the review else they will not give any packages and they will go to the court.
such a shocking incident that i faced.
i don't know how this company still operating in Dubai with strict rules. Requesting you all save youself and ur money from this scammer.
Customer care is unprofessional and useless, they don't pick the calls and they give you false promises.”
“I have experienced it 2 times and both the times I contacted them 2 to 3 months before for some booking and followed up every week, that even cheaper ones within India and UAE. All time they just replied through email saying 'we will get back soon', but till last moment nothing happens. Both the times I booked everything my own last minute to keep my promise to family which is an absolute money waste for me. They are never reachable over phone. The marketing team told me they will be available for any future help, but when I called them for help they were saying 'our duty is just to make you join, now nothing can be done by us, email them and wait for reply'. I have seen some positive comments below, but from my experience I am 100% sure nothing will work out and I request everyone to realize the truth. It's an absolute fraud and scam company for me based on my experience. Pls don't go and take the package and waste your money. If you take the package just think the money is gone.. only option is to go to there office and fight with them to get a package. 10 times if you go you might get 1 package.”
“Absolutely fraud and incompetent. Very depressing and disappointing services. I took the package 2 years back and provided only 3 services with very bad experience.
I will never recommend ot to anyone .”
“This is their good review. This has been done through their people.
Everyone if fighting in their office to give back our refund. Don't waste your money
.
Inventory not available they will say when u will send request to booking. Daily follow up with call too much headache with them.”
“I really wish whoever is thinking or sitting in front of their marketing team to join their service should see this message and realize nothing will work out as they promise. I have experienced it 2 times and both the times I contacted them 2 to 3 months before for some booking and followed up every week, that even cheaper ones within India and UAE. All time they just replied through email saying 'we will get back soon', but till last moment nothing happens. Both the times I booked everything my own last minute to keep my promise to family which is an absolute money waste for me. They are never reachable over phone. The marketing team told me they will be available for any future help, but when I called them for help they were saying 'our duty is just to make you join, now nothing can be done by us, email them and wait for reply'. I have seen some positive comments below, but from my experience I am 100% sure nothing will work out and I request everyone to realize the truth. It's an absolute fraud and scam company for me based on my experience.”
“I really wish whoever is thinking or sitting in front of their marketing team to join their service should see this message and realize nothing will work out as they promise. I have experienced it 2 times and both the times I contacted them 2 to 3 months before for some booking and followed up every week, that even cheaper ones within India and UAE. All time they just replied through email saying 'we will get back soon', but till last moment nothing happens. Both the times I booked everything my own last minute to keep my promise to family which is an absolute money waste for me. They are never reachable over phone. The marketing team told me they will be available for any future help, but when I called them for help they were saying 'our duty is just to make you join, now nothing can be done by us, email them and wait for reply'. I have seen some positive comments below, but from my experience I am 100% sure nothing will work out and I request everyone to realize the truth. It's an absolute fraud and scam company for me based on my experience.”
“AED 99 Need to pay extra on every night. Sales Man will not tell you when he will sell Package.
AED 8000 for 40 Nights + AED 99 Per Night Booking = AED 3960 Extra
Total Package Cost - AED 12000/- Approx.”
“🛑🛑🛑🛑🛑🛑🛑No option of zero star to write a review unfortunately we have to choose...Big scammer, the king of liars.... They are good until they take out money from ur pocket.
They keep on promising for anything n keep on postponing with there repeated excuses attach pic of there lying.
They are lying from the time I took the package but recent one i attach. From Dec till date they are lying and giving repeated excuses...
Everyone we away from this scammer 😤😤😤😤 🛑🛑🛑🛑🛑🛑🛑”
“The worst, I feel scammed by this company, we payed AED 10,500 so that they provide us reservations in different hotels and in many countries, it's been five months and they still didn't manage to make any single reservation, they don't answer calls or email, and if they do they just say all fully booked and never answer again. Never ever make our mistake and trust them.”
