“Royal Palm Holidays lured us by offering us free gifts and then very convincingly sold us their fake holiday package by showing us tall claims how they are connected to all 5 star Hotels and resort across the world.
Each time we tried to book a holiday with them, whether peak or nonpeak days we were never provided the service. They always asked for other days and any hotel of their choice.
I feel like we have paid our hard earned money to plan our holidays as per their availability and not according to our wish which they had promised.
Pathetic customer service, never pick up any calls.
DON'T FALL TO THEIR TRAP. THESE PEOPLE ARE FRAUDS.”
“No option of zero star to write a review unfortunately we have to choose...Big scammer, the king of liars.... They are good until they take out money from ur pocket. They keep on promising for anything n keep on postponing with there repeated excuses attach pic of there lying. They are lying from the time I took the package but recent one i attach. From march 23 till date they are lying and giving repeated excuses... Everyone we away from this scammer.”
“Royal Palm Holidays lured us by offering us free gifts and then very convincingly sold us their fake holiday package by showing us tall claims how they are connected to all 5 star Hotels and resort across the world.
Each time we tried to book a holiday with them, whether peak or nonpeak days we were never provided the service. They always asked for other days and any hotel of their choice.
I feel like we have paid our hard earned money to plan our holidays as per their availability and not according to our wish which they had promised.
Pathetic customer service, never pick up any calls.
DON'T FALL TO THEIR TRAP. THESE PEOPLE ARE FRAUDS.”
“It is awful. You do not even respond to the calls and emails. I don't know how you get positive rating. I am damn sure that you created your own account and writing positive reviews”
“Very bad experience and not refer to any family members and friends because they are not coorporating at all and taken 4000 from and committed so many things while selling packages so its very very bad experience”
“Royal Palm Holidays lured us by offering us free gifts and then very convincingly sold us their fake holiday package by showing us tall claims how they are connected to all 5 star Hotels and resort across the world.
Each time we tried to book a holiday with them, whether peak or nonpeak days we were never provided the service. They always asked for other days and any hotel of their choice.
I feel like we have paid our hard earned money to plan our holidays as per their availability and not according to our wish which they had promised.
Pathetic customer service, never pick up any calls.
DON'T FALL TO THEIR TRAP. THESE PEOPLE ARE FRAUDS.”
“The King liars..!!
When they met me in mall, told, just fill the coupon and will get so many dubai activities for free..
And rep called me informed me about lucky draw and invited me to collect gifts and vouchers which are useless and utter waster of time. Funniest thing is i could see n number of lucky draw winners there.
I received a 12 pcs set but promised was branded 32 pcs set and vouchers. I tried to redeem coupon, they havnt replied my emails for 2 weeks, and final i wrote a review here and got call and received so many useless calls and mails. They send me some hotel names which is valued apprx below AED 49.00 and asking AED 500 registration fee for radeem "gift voucher"
I came to know that so many people opted their packages and stil strugling due to un revealed/hidden terms and conditions during presentation of packages.
So guys, stay away and be alert from these kind of scam. I beleive all these positive reviews are fake and paid.”
“Royal palm holidays say many lies while taking membership. You have to go and beg later to get services even small services after paying your hard earned money. Dont trust these guys. They are very rude and arrogant when you visit their office. Actually it should be ZERO star but there was no option.”
“They are kind of scam/ fraud in a way that whatwver they claim and offer at time of purchase membership , they don't have capacity and will to return.
Very bad and disappointing services.
Lack of satisfactory communication.
Highly un reliable services and very bad customer service”
“This company is fraud company. Paid internal 5 star reviews are only to attract more people for scam. When you call on customer service agents they will keep talking one after another giving all false commitments. Try to find anything about the owner of the company and his details. It's run by fake organization who know to play with people's money including. And if you meet the office staff they will give all sorts of fake promises in very candid way. May their Allah harsh punish such criminals along with their family.”
“They even deleted or blocked my post on their Google reviews without giving me any service or refunding my money.
***June 1st update- their Delight team called my husband and persuaded him to take down this review inorder to avail services. So, you can actively monitor your Google reviews and reply promptly but you can't reply to normal emails and provide services is it? And the audacity they had to tell him, "one option to get a refund or your money back, you can sell this package to another couple".
If anyone has doubts about this company.....all their so called 5 star reviews start pouring in as soon as a 1 star reviews comes in. Their reviews do not have anything more than a year old and they claim they have been in this business for years when you go for their marketing presentation. I'm sure all their employees are enjoying the trips and vacations with the hard earned money of unfortunate people like us, and those are the posts that appear on their Google reviews. And if you call any of their managers or POCs, they all happen to be on leave for indefinite periods of time, left the company abruptly or non existent.
**I'm sure you have not gone through any of your files else you would've seen my name along with my husband. I'm not going to contact you. 2 times I've come to your office and lodged a complaint. Dozen of phone calls between me and my husband to your office. Execrable customer service and a special mention with regards to your so called manager Mr Rajesh and Mr Josh, who have not responded. I DO NOT WANT ANY SERVICES FROM YOU BUT A FULL REFUND FOR MY PACKAGE. Its been a year and nothing has been fulfilled from your side. I do not understand what scam you are trying to lead people with, but it's extremely abhorrent.
Absolute scam. They just take your money and do not offer any services. What's even more disappointing, they don't even refund your money and give false promises. Hopefully legal action will be taken against them soon.
I'm sure all the people who have given 5 star reviews are employees with different fake accounts.”
“PLEASE DO NOT FALL INTO THEIR TRAP, THEY ALL ARE FRAUDS AND WITH ZERO HUMANITY”
MY PACKAGE No IS: RPH00223711
MY CONTACT NO IS: +971582505521 anyone can contact to get detailed feedback
First of all let me introduce myself my name is Gufran and I am not hesitating to disclose my identity as I am writing a genuine feedback. I was invited by them at their Trap Place made at “FOUR POINT HOTEL BY SHERETON SHARJAH” 9th Floor.
I went there with my Wife and attend by ANURAG & DARSHANA they showed us a very ROSY PICTURE with full of False commitments, they offered us Local Activities like “Ferrari World, IMG World, Burj Khalifa Top, Atlantis Water Park etc” along with International Holiday Hotel package and Umrah Package. Recently my family came to UAE on visit Visa, So anyhow I have to spend some money on these activities due to which I fall into their Trap.
Initial Offer was 50 Nights for 4 Persons (2 Adult and 2 Kids) in 10,000 AED and after negotiation we agree on 2500AED for 25 Nights. Before buying this package I clearly asked them that I am paying to avail Local activities before 15th June because my family will go back and after that this package will be of no use to me and they make all commitments and assured us that after 3-4 days of package activation you can start availing these activities.
So I paid them 2500AED and got call from their reservation team and they provide me list of activities which is approx. value of 50DHS per person like Dubai Frame, Miracle Garden, Dhow Cruise etc, When I demanded for IMG World or Ferrari World he started giving me excuses and unable to provide anything which is on higher price. Then I called Anurag he didn’t picked up my phone nor revert on message, by the time I got an Idea that I am be fooled by them, But I tried my best and made rigrous follow ups on mail because “OFFICE NUMBERS NEVER ANSWERED” I was after their life because 2500 DHS
Date: 28th May’23 Again I went to the same place as a new customer and again they started committing the same false commitments this time the persons were Gaurav and Naresh. After listening to their all false commitments I asked Naresh that I want Burj Khalifa, IMG World / Ferrari World and Stay in Queen Elizabeth Can you give me assurance that it will be provided before 15th June, His answer was YES. Again I confirm and he was very confident that yes it will be available.
Then I asked a question that these activities are for new customers or old can also avail, so he was suspicious and answer yes it is available for all, then I disclosed that I am your member I have bought package from you inspite of it why you people are not providing me if it is available. Somehow Naresh seems to be gentle and showcase as want to help me, he asked me to come day after tomorrow I will help you.
Then I went as per his given day and time and Gaurav escort to their office and handed over to Sahil and Sam or Sameer, 2 more same frustrated customers joined me and I was shocked to see the behavior of these 2 guys,
They were literally mocking us and smiling on our faces , I feel that they trying to say that you are fool people and later on they say the same thing. They tell us we don’t have any slot till Aug and they say that SALES PEOPLE DO FALSE commitments to sell their product, they were trying to justify and accepted that yes we do business in this manner only. They say that you want to go legal go or do whatever you want to do. I started feeling helpless because if we go legal then we have to pay file opening fees which is more than 2000 DHS and legal advice fees and other charges, SO I thought that better take whatever best can take So I agreed on low cost activities also which I never wanted.
They are well trained Frauds and they know how to handle, after paying them you can not do anything because you don’t want to pay further if you go legal against them. I know atleast 15 people who are befooled by them I can give their contact details
So with my little Professional Experience and after meeting them I got to draw their business model.
Customers are categorized in 3 categories
Category A: (60% to 70% Customers come under this category)
Nothing to provide service Or give 10% to 25% of Paid Amount and after that customer will forget
Category B: (20% to 25% Customer come under this category): Provide Service to the value between 40% to 60% of Amount paid by Customer “ This is to those who made rigrous follow ups and not ready to give up”
Category C: (only max 5% Customers): Who Paid big amount and ready to go legal and they settle the case outside the court.
So they are making more than 70% profit effectively from our hard earned money people like us.
I am a fool of category B.
So Do not Fall in their Trap, Do your research first and believe on Verified Reviews only.”
“CHEATERS !!
BEWARE.
They promised the interest EMI and months passed they don't entertain your calls.
Once you provide negative feedback, they'll promise to take care of you and request you to remove your negative review. Then they'll be the same.
CHEATERS !!
THEY DON'T CARE ABOUT YOUR BOOKINGS THEY NEED THE MONEY TO START.”
“SCAMMING COMPANY NEVER TAKE ANY SERVICE FROM THEM WORST TRAVEL COMPANY IN WHOLE WORLD.
Extremely worst tour providers they scam you take the package saying its a good deal and you will get emi options and emi will be
refunded and they will tell you about their
khaleej times award n all . Dont fall for it that advertisement is paid one and whatever the sales person tell is fake once you take package their call center and their will make your life worse for any reservation they will not reply or do anything until you follow up with them for 100 times and their call center is least bother to look up your queires and reservation especially their relationship manager ms. Khan
is worse and false in her words don't ever listen to her at all . Get the full refund asap if within 7 days they will torture you throughout the service of you take.
I have taken the package now i am suffering from it literally the worst decision of my life. Also all the good review which you are seeing are all paid once by Ms. Khan if you go to your office you will know Ms. Khan telling delivery guy and people to put reviews about them and
they give them something.
I had plan azerbaijan tour with them from package for 7 days they provide tour facility only for 2hrs walk in city tour which cost is only 100aed and they take charge almost more than 2000aed from me and all ticket and visa expenses was my own and if you asked them itinerary details they will not provide you till the take of travel and if you follow up they will not even schedule your trip or call you to confirm it.”
