Rugged Radios Reviews

Name: Rugged Radios
Address: 509 traffic way, arroyo grande, California
Rating: 4.60

4.6 Rating 1,005 Reviews

89 %

of reviewers recommend Rugged Radios

4.6

Based on 1,005 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

8885417223

Email:

media@ruggedradios.com

Location:

509 traffic way,
arroyo grande
California
93420

Rugged Radios 5 star review on 27th April 2025

602

Anonymous

Anonymous // 01/01/2019

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English

“Great service great product. Bought a pair of new BTH headsets to replace my 8 year old pair (that still work great) from a local utv dealer. One of the mics wasn’t working right. One of rugged’s team was out at a utv rally I attended. In 3 minutes he had the issue found and fixed. Great employees. Great service. The service guy also went out and helped a stranded rider and got him and his rig back.”

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Posted 5 months ago

“Yall are doing great!”

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Posted 5 months ago

“Just keep doing what you’re doing.,Dave”

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Posted 5 months ago

“Love the rugged radio bought the intercom setup for my handheld made everything so much clearer in my headset love this setup”

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Posted 5 months ago

“I had received a defective product. I filled out the return form and before I could even get the return in the mail I received a phone call saying "don't waste the postage and trouble to return the defective product, there is no need and we will send you a replacement right away". Great and friendly customer service. I wish I could remeber the persons name that called but it meant a lot for someone to reach out when they did'nt need to.”

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Posted 5 months ago

“Love the car-to-car and person-to-person ability with our hand-held radios. We use these radios for all of our outdoor activities. Great products from a great company!”

Rugged Radios 5 star review on 8th November 2024

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Posted 5 months ago

“Im a local guy and feel that you give me that home town feeling when dealing with you. Thanks again Rick”

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Posted 5 months ago

“Sales people were very helpful, polite, and knowledgeable.”

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Posted 5 months ago

“We have put the raidos in the last 4 side by sides we owned. Very happy with them”

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Posted 5 months ago

“Lower the cost on products, better tech support, reduce the cost you charge for shipping.”

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Posted 5 months ago

“Candice is very knowledgeable and easy to work with. She also made sure I had my order before an important trip. I only wish I would have ordered all your products directly instead of the dealer. Would have avoided buying cables and kits I don’t need. Your phone support is awesome. Really Americans that work for the company and care about their customer all while providing top notch service. Thanks for being a great company and providing great product and an affordable price point (minus alpha bass lol) with exceptional service.”

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Posted 5 months ago

“Only issue I have is my razer radio connecting to my intercom for my headphones. The new purchase I made on a GSR radio work great so far . Trying to talk my friends into buying one. Thank you for this opportunity to give you feedback.”

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Posted 5 months ago

“Being able to to talk to your passenger on long rides makes it fun.”

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Posted 5 months ago

“Always great service when I call”

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Posted 5 months ago

“Radios themselfs are pretty good. but the hand set mic was too quite and when I tried resolving it with the tech team, it took a few months of back and forth only to get a conclusion that, thats how the mic is. I did get a store credit, that was nice.”

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Posted 5 months ago

Thank you for sharing your feedback. We’re glad to hear you’re satisfied with the radios overall, but we’re sorry for the challenges you faced with the handset mic and the time it took to resolve the issue. We understand how important clear communication is, and we regret that the mic’s performance didn’t meet your expectations. We’re pleased that the store credit was helpful, and we appreciate your patience throughout the process. Your feedback is valuable, and we’ll continue to work on improving both our products and the support experience. If there’s anything else we can assist with, please don’t hesitate to reach out. 888-541-7223

Posted 4 months ago

“Product is very efficient works like it should needed more help with purchasing during the sale”

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Posted 5 months ago

“Always nice willing to help and explains everything so you can upstand everything with ease.”

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Posted 5 months ago

“All of my experiences with Rugged Radio have been excellent. Always sen quickly and complete. There is no better communication Company”

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Posted 5 months ago

“I have the radio/intercom set-up for our 2021 RZR Pro XP. Installation worked well. I liked the combination mounting bracket for the dash.”

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Posted 5 months ago

“I ordered a hand held radio for my trip in my rzr as my buddy had your radio's installed in his rzr when i received my radio it didn't have an antenna so i had to quickly express ship an antenna i found on ebay in hopes it would make it for my trip it did the very day before i left on our trip we tried to communicate through the radio's and was an epic fail wether it was his set up or we just didn't know how to operate them we didn't waste any more time trying to figure it out radio seems pretty complicated we ended up using cheap frs radios the entire trip had me wondering why i spent so much on a radio”

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Posted 5 months ago

Thank you for your feedback. We’re sorry to hear about the challenges you experienced with your handheld radio and the inconvenience of having to source an antenna separately. We understand how frustrating it can be when equipment doesn’t meet expectations during a trip. We’re happy to assist with setup guidance or troubleshooting to ensure compatibility with your buddy’s setup. Please don’t hesitate to contact us directly for assistance with your radio or any questions about its operation. 888-541-7223

Posted 4 months ago

Rugged Radios is rated 4.6 based on 1,005 reviews