Rugged Radios Reviews

Name: Rugged Radios
Address: 509 traffic way, arroyo grande, California
Rating: 4.62

4.6 Rating 1,154 Reviews

89 %

of reviewers recommend Rugged Radios

4.6

Based on 1,154 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

8885417223

Email:

media@ruggedradios.com

Location:

509 traffic way,
arroyo grande
California
93420

Rugged Radios 5 star review on 20th December 2025

654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great information and great sale highly recommended”

Helpful Report

Posted 1 year ago

“Shipping and returing was easy. The right parts for repair are not clear on the website.”

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Posted 1 year ago

Thanks for the feedback! Glad to hear shipping and returns were smooth, and we’ll work on making parts easier to find. If you ever need a hand, our team’s here to help you Go Further™!

Posted 1 year ago

“My radios were programmed by your staff so they could add a private channel. They must have erased everything else because now I can’t pick up anything besides the channel they programmed. 🤦🏻‍♂️”

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Posted 1 year ago

“The radio's work well overall. I have only used them a few times so far but have had no issues.”

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Posted 1 year ago

“1 of the employees mixed up the cables I bought at the off-road show at the Pomona Fairplay. I discovered this, after I'd left, so I had to go back, get back into the show, and show them the error. They were very helpful in exchanging the incorrect cables with no hassle. I'm sure I'll buy more parts from Rugged in the future.”

Helpful Report

Posted 1 year ago

Thanks for your patience, and we’re sorry about the mix-up! Glad to hear our team was able to fix things for you quickly. We appreciate you sticking with us, and we’ll be ready with the right parts for your next adventure!

Posted 1 year ago

“I have been using RUGGE model H22 OTH Headset for 2 way radios Black. I use a base station UHF/VHF radio for safety communications at San Diego Bayfair hydroplane races. I owned an older version that I keep as a spare. The curreect unit has been in use for 5 years. Everything works during that busy weekend. I wish RUGGED had marine VHF radio base stations that I can pair up with the anttena I use.”

Helpful Report

Posted 1 year ago

Thanks for the feedback! It’s awesome to hear the H22 headset is still going strong after 5 years—especially in such an intense environment like the Bayfair races. We’ll definitely pass along your suggestion about marine VHF base stations. Appreciate you sticking with Rugged!

Posted 1 year ago

“Customer service was good. Wish I had stronger cables on radio I use on off road motorcycle. Radios bought from RZR Werks in Yuma, for Can Am X 3 are good. However, the plastic housing has faded to a gross discoloration that looks like diluted urine. X 3 stored inside. Not sure why the radio looks 20 years old.”

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Posted 1 year ago

“The radio works”

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Posted 1 year ago

“It would have been good to know that the system would not connect with RideCommand as it is advertisd in your website. Using Bluetooth from my phone gets very low output from the system”

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Posted 1 year ago

“The good side is my wife and I can chat all day long, we listen to great Bluetooth music, and we can chat with other riders. The down side is the radio doesn't reach out very far, couple of miles in fairly flat unobstructed line of sight terrain at best, a few hundred yards at worst in canyons and mountains, and a small delay before you can talk to other riders, not really game changer.”

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Posted 1 year ago

“Love the set up. However, the music is real low in my helmet headset.”

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Posted 1 year ago

“Responsive to requests, website is a bit confusing specifically when ordering wires/cables”

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Posted 1 year ago

“The are good, rugged units.”

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Posted 1 year ago

“The support from the guys at Rugged Raidios is fantastic. They helped me get setup. Had a few initial equipment problems and they shipped replacements straight away. I chose to use and purchased 2 of their MOTO-BT2 helmet setups on full-face helmets with my own ham radios for use with another ham buddy on our new BMW motorcycles. After intial setup, which is not trivial on the BMW, I was able to listen to media, make and receive cell phone calls, and get directions from the GPS without any issues while moving or sitting still. Bike-to-bike comms while moving more than about 15mph is a dfferent story. The voice transmission comes thorugh, but it's picking up so much noise that it's not readable. We eventually resorted to transmitting to alert the other rider, then hold up a hand to indicate we needed to slowdown (considerably) to be able to get the message to the other rider. It wasn't ideal, but it did work and was useful on our 7-day ride through the Ozarks in AR and MO. I know that there are others who are successfully using these and many are using their own handheld ham radios, so I plan to continue to try to find a solution with the BT2. And before you ask, I do have 4 of my radio model and have swapped them out to make sure it's not one particular radio. It is possible that the brand radio I own has different filtering than radios provided by Rugged and theirs may filter out the wind and road noise, although one would think that the full face would elimintate most of it and, the phone works just fine.”

Helpful Report

Posted 1 year ago

Thank you for being part of the Rugged Radios family! We’re glad to hear that our support team was able to assist you with your setup and that you’re enjoying features like media, calls, and GPS directions. We appreciate your feedback regarding bike-to-bike communications, and we’re here to help you find a solution. Don’t hesitate to reach out if you need further assistance, and we hope to see you on more adventures with your new setup!

Posted 1 year ago

“Visited you at sand show Saturday was disappointed in the person helping me get radio program to my spect wanted me to call it in Monday. Sunday was completely opposite started with the helmets told him what I needed he got me fitted for two helmets and then took me over to the radio area and hooked me up with some one there he put together everything I wanted and had the program Monday and shipped everything. I was disappointed with the antenna did’nt come with mounting bracket.”

Helpful Report

Posted 1 year ago

Thank you for being part of the Rugged Radios family! We appreciate your feedback and are glad to hear you had a positive experience with our team on Sunday. We apologize for the initial disappointment and the missing mounting bracket for your antenna; your input helps us improve, so please don’t hesitate to reach out if you need further assistance!

Posted 1 year ago

Author didn't leave any comments.

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Posted 1 year ago

“Product is everything I expected. Install was very easy. Sounds good and clear and loud.”

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Posted 1 year ago

Thanks for your feedback! We’re delighted to hear that our product met your expectations and that the installation process was straightforward. Enjoy the clear and loud sound quality! If you have any questions or need further assistance, feel free to reach out.

Posted 1 year ago

“Great service from Kenny need more swag to hand out ie hats stickers”

Helpful Report

Posted 1 year ago

We’re glad to hear that you had a great experience with Kenny! Thank you for the feedback about wanting more swag like hats and stickers; we love hearing your ideas! Our community thrives on enthusiasm, and we want to support that spirit. If you have any specific items in mind, feel free to let us know. Happy riding!

Posted 1 year ago

“To many part that should come with different systems Rugged keeps out of thete kits to charge more for later. Nickel and dime you to death.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We value your perspective and understand your concerns about the components included in our kits. Our goal is to provide high-quality products tailored to various needs, and we appreciate your input as it helps us improve. If you have specific suggestions on what you'd like to see included, please feel free to reach out to us directly. We’re here to help and want to ensure you have a great experience with our products.

Posted 1 year ago

“So far the experience has been very good. but we have not the chance to challenge the radios in their element.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We're glad to hear that your experience has been positive so far. We look forward to hearing how the radios perform when you put them to the test in their element. If you have any questions or need assistance, feel free to reach out!

Posted 1 year ago

Rugged Radios is rated 4.6 based on 1,154 reviews