Rugged Radios Reviews

Name: Rugged Radios
Address: 509 traffic way, arroyo grande, California
Rating: 4.62

4.6 Rating 1,154 Reviews

89 %

of reviewers recommend Rugged Radios

4.6

Based on 1,154 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

8885417223

Email:

media@ruggedradios.com

Location:

509 traffic way,
arroyo grande
California
93420

Rugged Radios 5 star review on 20th December 2025

654

Anonymous

Anonymous // 01/01/2019

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English

“The support from the guys at Rugged Raidios is fantastic. They helped me get setup. Had a few initial equipment problems and they shipped replacements straight away. I chose to use and purchased 2 of their MOTO-BT2 helmet setups on full-face helmets with my own ham radios for use with another ham buddy on our new BMW motorcycles. After intial setup, which is not trivial on the BMW, I was able to listen to media, make and receive cell phone calls, and get directions from the GPS without any issues while moving or sitting still. Bike-to-bike comms while moving more than about 15mph is a dfferent story. The voice transmission comes thorugh, but it's picking up so much noise that it's not readable. We eventually resorted to transmitting to alert the other rider, then hold up a hand to indicate we needed to slowdown (considerably) to be able to get the message to the other rider. It wasn't ideal, but it did work and was useful on our 7-day ride through the Ozarks in AR and MO. I know that there are others who are successfully using these and many are using their own handheld ham radios, so I plan to continue to try to find a solution with the BT2. And before you ask, I do have 4 of my radio model and have swapped them out to make sure it's not one particular radio. It is possible that the brand radio I own has different filtering than radios provided by Rugged and theirs may filter out the wind and road noise, although one would think that the full face would elimintate most of it and, the phone works just fine.”

Helpful Report

Posted 1 year ago

Thank you for being part of the Rugged Radios family! We’re glad to hear that our support team was able to assist you with your setup and that you’re enjoying features like media, calls, and GPS directions. We appreciate your feedback regarding bike-to-bike communications, and we’re here to help you find a solution. Don’t hesitate to reach out if you need further assistance, and we hope to see you on more adventures with your new setup!

Posted 1 year ago

“The highlights were customer service, don't know what needs tweaking and the equipment has been stellar. The YouTube videos are helpful, they helped me install coms in my helmet. I will be installling the air filter in the next couple weeks but so far everything has been great”

Helpful Report

Posted 1 year ago

Thank you for your fantastic feedback! We're thrilled to hear that our customer service and YouTube videos have been helpful for your helmet installation. We can’t wait to see how the air filter installation goes—feel free to reach out if you have any questions along the way. Welcome to the Rugged Radios family!

Posted 1 year ago

“Great Customer Service and Products”

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Posted 1 year ago

“Radios work great, headphones is right level . Communication between me and the wife is great .”

Helpful Report

Posted 1 year ago

Thank you for being part of the Rugged Radios family! We’re thrilled to hear that you and your wife are enjoying clear communication with your radios and headphones. Wishing you many more adventures together—don’t forget to tag us in your journeys!

Posted 1 year ago

“Dealing with ordering and customer service was great. Good people and a great company.”

Helpful Report

Posted 1 year ago

Thank you for your kind words! We’re so glad to hear that your experience with our ordering and customer service was excellent. Our team is dedicated to providing a great experience, and it’s wonderful to know you feel that way!

Posted 1 year ago

“I really appreciate the prompt and thorough responses from Rugged Radios. They really helped make the purchase smooth and educated me in the process.”

Helpful Report

Posted 1 year ago

Thank you for your kind words! We’re thrilled to hear that our prompt and thorough responses made your purchasing experience smooth and informative. Your satisfaction is our top priority, and we’re here to assist you anytime you need!

Posted 1 year ago

“Great product”

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Posted 1 year ago

“Great customer service, prices aren’t too bad. Haven’t used them that much yet for a review but I’ve spoken to a couple riders out here and their radios just don’t work so well. So we’ll see.”

Helpful Report

Posted 1 year ago

Thank you for being part of the Rugged Radios family! We’re glad you had a positive experience with our customer service and appreciate your honest feedback. We’re confident you’ll enjoy our radios, and we’re here to help if you have any questions along the way—happy riding!

Posted 1 year ago

“Yes it works”

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Posted 1 year ago

“Visited you at sand show Saturday was disappointed in the person helping me get radio program to my spect wanted me to call it in Monday. Sunday was completely opposite started with the helmets told him what I needed he got me fitted for two helmets and then took me over to the radio area and hooked me up with some one there he put together everything I wanted and had the program Monday and shipped everything. I was disappointed with the antenna did’nt come with mounting bracket.”

Helpful Report

Posted 1 year ago

Thank you for being part of the Rugged Radios family! We appreciate your feedback and are glad to hear you had a positive experience with our team on Sunday. We apologize for the initial disappointment and the missing mounting bracket for your antenna; your input helps us improve, so please don’t hesitate to reach out if you need further assistance!

Posted 1 year ago

“Bought my radio,antenna,intercom and head sets from you at the sand show over 15 years ago and have never had any issues with anything .”

Helpful Report

Posted 1 year ago

Thank you for being part of the Rugged Radios family for over 15 years! We’re thrilled to hear that your radio, antenna, intercom, and headsets have been reliable all this time. Your loyalty means the world to us—here’s to many more adventures ahead!

Posted 1 year ago

“Val & Candice were very helpful! Val asked a few questions and qualified my needs in minutes. Candice had a quote out to me in a few minutes and answered my post-purchase questions very quickly!”

Helpful Report

Posted 1 year ago

Thank you for your wonderful feedback! We’re so glad to hear that Val and Candice were able to assist you efficiently and meet your needs quickly. Our team is dedicated to providing excellent service, and it’s great to know you had such a positive experience!

Posted 1 year ago

“Best products and service I have ever been a part of highly recommend RUGGED RADIOS”

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Posted 1 year ago

“Having Rugged Radios on rides with others makes a world of difference in how fun the ride turns out”

Rugged Radios 5 star review on 16th October 2024

Helpful Report

Posted 1 year ago

Thank you for sharing your experience! We’re thrilled to hear that having Rugged Radios enhances your rides and makes them more enjoyable. Communication truly adds to the fun, and we’re glad you’re a part of the Rugged Radios family!

Posted 1 year ago

“I was called by the staff to ensure that I had ordered the correct item. Apparently people order the wrong equipment often and they wanted to ensure I knew what I was buying. That kind of care is rare these days and it meant a lot that they put in that effort to ensure my satisfaction preemptively instead of reactively.”

Helpful Report

Posted 1 year ago

Thank you for your insightful feedback! We're delighted to hear that our team went the extra mile to ensure you ordered the right equipment. Your satisfaction is our priority, and we truly appreciate your recognition of our proactive approach to customer care!

Posted 1 year ago

“My husband and I have rugged radios for riding. They work over a wide range of distance. We also run a park with quite a bit of acreage. They work from end to end covering a distance over a mile easily. Our lifeguards, gate guards and staff all use them without any issues. Just wish they were waterproof. The boat police on our lake also use ours in case of any incident where we can support each other. Next on our list to purchase is a G1 communication kit for our side by side.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We’re glad to hear that your Rugged Radios are performing well for both riding and managing your park, ensuring clear communication across long distances. Your commitment to safety is commendable, and we appreciate your continued support—can’t wait for you to try the G1 communication kit for your side-by-side!

Posted 1 year ago

“The highlight was I ordered the wrong radio but you made it right by me. You might want to make it clear what band the radio transmits on. It’s great for noise reduction and being able to speak with others.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience! We're glad we could make things right for you after the mix-up with your radio. We appreciate your suggestion about clarifying the transmission band; your feedback helps us improve our communication, and we’re thrilled to hear you’re enjoying the noise reduction features!

Posted 1 year ago

“Your staff has always been informed and responsive. Thank you”

Helpful Report

Posted 1 year ago

“Radios worked great! Super important when riding with a family and inexperienced riders to ensure everyone is safe when navigating obstacles and hazards. All our friends have them and it’s been fantastic. Two of our children are now in Flight school and we will be looking to add the aviator headsets.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience! We’re thrilled to hear that our radios have enhanced safety and communication during your rides, especially with family and new riders. It’s exciting to know that your children are pursuing flight school—our aviator headsets will be a great addition for them!

Posted 1 year ago

“Fantastic equipment and fantastic customer service”

Helpful Report

Posted 1 year ago

Rugged Radios is rated 4.6 based on 1,154 reviews