“Items all arrived fine and as described but changed direction we were going with bathroom. Reached out to return the order and sent images of the items as requested. Received a confirmation my return had been accepted and I'd be contacted within 10 days to arrange collection. 10 days past and I hadn't heard anything so I reached out and didn't hear back. I raised another ticket a few days after around my return and didn't hear anything back. I have called several times over this period, the phone is either never picked up or picked up and immediately put down. Over the course of a month I only managed to speak to someone on the phone twice, neither occasion resulted in anything useful. It is now the 21st of November and nothing has changed. I'm currently in the process of building a legal case to get my refund back. Avoid this company at all costs, atrocious practice.”
“Ordered a wrong item but did not notice, due to plumber switching jobs a few times, it was a few weeks before finally noticed.
Contacted Sanctuary Bathrooms, they were prompt to reply and offer more then one solution..
Did a return, no fuss and very easy.
Their customer support was prompt and excellent.”
“Dreadful customer service. Called in to the showroom today as we are renovating a large house and need multiple bathrooms. Not a single person acknowledged we’d even crossed the threshold or made any offer of help or enquired as to what we were looking for.
Frankly, just rude.”
“Very good company. They rang me up to let me know they had received the taps I wanted from the warehouse and I received the taps the next day. Very helpful”
Hi Thomas,
Thank you very much for your great review. We're really pleased to hear that you were happy with your order, and in particular the delivery. Please do let us know if we can assist with anything else, and thank you once again for shopping with us.
Kind regards
Mark
Hi Alex,
Thank you very much for your excellent five star review and for your positive comments. It's really great when we receive positive feedback, and I'm so glad to hear that you were pleased with the service and the item you ordered. Please do get in touch if you need help with anything else.
Kind regards
Mark
Hi Julian
Thank you very much for your five star and positive review. We pride ourselves on delivering a great experience for our customers and a high level of customer service, so it is great that you felt everything was of a good standard. Please do let us know if we can assist with anything else, and of course, if you are happy to, we would love to see any pictures of installed item in your bathroom, if you are able to email those through to us.
Thank you once again and best wishes.
KInd regards
Mark
Hi Darran,
Thank you very much for leaving a superb five star review. That really means a lot to us, so on behalf of everyone here at Sanctuary Bathrooms, thank you so much. It is great to hear that you found our service to be excellent, as this is something we truly look to provide and continually look to improve in any way we can. We would love to see the item purchased once installed, please, if you are able to send through any photos through to us via email.
Thank you once again and please do let us know if we can assist in any way further, or anyone you recommend us to as we would be delighted to help.
Kind regards
Mark
Hi Will
Thank you so much for leaving us a five star review and for your awesome feedback. We really value the feedback all of our customers give us, so it means a lot that you took the time to leave us this, so thank you from everyone here, as well as for shopping with us for your item.
It would be really great if you would be happy to share with us any pictures of the item once it is fitted via email, as this can help us provide both a better service through more visuals of the product, and also inspire customers from what you have done in your space.
Thank you once again, and please do let us know if there's ever anything else we can do to assist further.
Kind regards
Mark
Hi there,
Thank you so much for leaving a great positive review. We really appreciate every bit of feedback we receive, so it means a lot that you took time out to leave us one, as well as giving us five stars in the process. If you ever need any more assistance, or are in the market for any more bathroom items, then please do not hesitate to get in contact with us and we will be glad to assist.
Thank you once again for your review.
Kind regards
Mark
Dear Iona,
Thank you very much for your positive review and for shopping with Sanctuary Bathrooms. We really appreciate the fact that you took time out to leave a great review, and that you were happy with the service you received from our office team on the phone and I will be sure to pass on this feedback.
It would be hugely appreciated if you were able to share any photos of the finished space one complete, and if you would be happy to do so, as we would love to inspire customers by showing them what an amazing space you've created.
Please do let us know if there's ever anything else we can assist with or if you need any further help with anything, as our team will be more than glad to assist.
Kind regards
Mark
Dear Katerina,
Thank you very much for your superb review and five star rating. We are so glad that you were happy with the towel rail purchased, and we have also noted your comments regarding the image and the size. We will pass this on to our website team to see if they can look into updating this image with any available new pictures, or speak to the manufacturer to see if they have any that may help provide a better representation of the size. Additionally, if you are able to send us a picture through of the finished towel rail in your space, that you would be happy for us to use to assist other customers please, this would be hugely appreciated.
Nevertheless, thank you once again for your review and feedback, and of course for shopping with Sanctuary Bathrooms. It really means a lot, and if there's anything we can do to assist further, please do not hesitate to get in touch.
Kind regards
Mark
“I’m delighted with my purchases, which arrived as promised. The fact that I could actually speak to a person at the end of the phone was a reason I chose Sanctuary Bathrooms. The advice given was extremely helpful.”
Dear Charlotte
Thank you very much for your superb five star review and great feedback. We really do pride ourselves on our customer service, doing everything we can to assist customers, and continually looking for ways to improve this, and this includes having identifiable people who you can chat to. As such, it means a lot that you were happy with the service received, and that you were also happy with the items purchased. I will be sure to pass this on to the team for them to see as well.
Thank you once again for your great review and please do let us know if there's anything else we can assist with.
Kind regards
Mark
“We purchased the Bathroom Origins Rectangular Pier Box Shelf, which is of very high quality and beautiful. The entire experience was very positive, we received a call a few days before delivery just to confirm the day of delivery. This was our first time buying a product from Sanctuary Bathrooms and we will use them again.”
“Sanctuary Bathrooms is a very easy company to deal with, from start to finish, they kept you updated and delivered on time and day given without any complications. highly recommend”
“I am a private buyer and so not experienced in buying bathroom / shower fittings. The salesman was patient and helpful, the product was beautiful quality at a price much lower than elsewhere. Delivery was as promised”
