Scents Soaps and Candles Reviews

Name: Scents Soaps and Candles
Rating: 4.85

4.9 Rating 3,939 Reviews

97 %

of reviewers recommend Scents Soaps and Candles

4.9

Based on 3,939 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01207521941

Email:

info@scentssoapsandcandles.co.uk

Location:

Lanchester
DH7 0TP

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Scents Soaps and Candles 1 star review on 1st June 2025

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Re email from Richard. Not happy with the response or negative attitude of Richard's reply on 17 Feb My last order of 1 kg parrafin kerawax Contained 927 grams. to allow a plus or minus a gram or to is one thing but 73 grams is another. (my email stated 25 grams in error). to indirectly suggest my digital scales are wrong. Which are within the acceptance level, without the hint of an apology is hadly customer "SERVICE". Or very professional. Your in anticipation Tony Regan”

Helpful Report

Posted 3 years ago

Hi Tony, All wax is weighed by a machine when it is bagged, and then when it is sealed. The DPD parcel weights also showed this was over the correct weight.

Posted 3 years ago

“When my package arrived I had 1 candle lid missing and also nearly half (9 to be exact) of the candle jars damaged from the 24 I purchased. All 9 candles are scratched really bad where I can see and feel the scratches and so will my customers. When raising the issue expecting the matter to be resolved whereby replacement jars are sent as cannot work with the ones delivered, instead I received an email so passive like the issue can just be hidden and brushed under the carpet with no actual effort to resolve the issue.”

Helpful Report

Posted 3 years ago

Hi Hasna, We politely asked you to send photos of the damaged jars so they could be replaced, unfortunately, you did not do this so we could not help. Kind regards SSC

Posted 3 years ago

“Every bag of wax was under weight by at least 150 grams! Appalling”

Helpful Report

Posted 3 years ago

“I purchased 2 x fragrances & couldn't smell them! No scent throw at all, I wish I would if tried them before ordering more as I feel I have wasted my money I wouldn't recommend”

Helpful Report

Posted 4 years ago

“not recieved my order”

Helpful Report

Posted 4 years ago

“I have been using Kerasoy Container Wax for years and have never had a problem. Bought 25kg in total from you guys and I have had nothing but issues with my candles. Have never had to do top pours before but having to do it for every candle. Not convinced that this is the correct product and will not be purchasing from this company ever again. What a waste of time and money.”

Helpful Report

Posted 4 years ago

Hi Chris, The product you ordered was sent to you unopened from the manufacturer. Of the over 10,000kg we sold, we have had no other complaints on this. Kind regards SSC

Posted 4 years ago

“Broken vessels and missing lids and the comm no pant responded by telling me the paying customer that I was mistaken! Not good, would not recommend and will not be using again.”

Helpful Report

Posted 4 years ago

“The actually scents aren't very strong at all. After mixing ect I can barely smell them, and i don't believe they represent what I bought”

Helpful Report

Posted 4 years ago

“When I initially opened the package I realised I got a smaller size than intended. I am glad I didn't get the bigger one now. I was annoyed because I wanted to make wax melts as gifts for my friends but upon smelling them I think my friends would have been highly offended if I gave them something smelling like toilet cleaner... The scent is not as it was stated at all! If you’d let me return it you’d know that! Still, at least you replied to me on here instead of blocking me and deleting my reviews. I’d also like to point out it’s fraudulent to fake your own reviews. I find it quite funny that after my review bought your rating down there suddenly were 6 new 5 star reviews within hours! All from new google accounts that had never left reviews before... very interesting:)”

Helpful Report

Posted 4 years ago

Initially, you stated to us that you had ordered the wrong size and wanted to return your order. After being told we were unable to do so, as it was clearly stated on the website that we are unable to accept any returns on fragrance oils, you are now claiming that the scents are not what they state.

Posted 4 years ago

“still not recieved my order and need a refund”

Helpful Report

Posted 4 years ago

Scents Soaps and Candles is rated 4.9 based on 3,939 reviews