Scents Soaps and Candles Reviews

Name: Scents Soaps and Candles
Rating: 4.85

4.9 Rating 3,939 Reviews

97 %

of reviewers recommend Scents Soaps and Candles

4.9

Based on 3,939 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01207521941

Email:

info@scentssoapsandcandles.co.uk

Location:

Lanchester
DH7 0TP

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Scents Soaps and Candles 1 star review on 1st June 2025

208

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely excellent service, order was here 24 hours later. Staff are friendly and helpful”

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Posted 1 year ago

“Very good”

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Posted 1 year ago

“Beautiful quality wax (coconut) and fragrance oils. I will definitely be ordering more”

Scents Soaps and Candles 5 star review on 28th November 2023

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Posted 1 year ago

“Delighted with service. Arrived quickly and products are first class. Would highly recommend this company.”

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Posted 1 year ago

“Part of order missing (20kg of wax) no response to emails , no answer on telephone . Appalling customer service 😡”

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Posted 1 year ago

“Products were ordered for my partner who is keen to take up candle-making as a hobby. She loves the quality of the product and i cannot fault the ordering and delivery of the goods. Five Stars.”

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Posted 1 year ago

“Great scents and speedy delivery.”

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Posted 1 year ago

“Prompt and efficient order and delivery process. Happy with purchase. Thanks”

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Posted 1 year ago

“Excellent service and great selection”

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Posted 1 year ago

“Quick delivery and we’ll packed very pleased”

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Posted 1 year ago

“Easy to order and a good choice. Items arrived quickly and well packaged.”

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Posted 1 year ago

“Order completely damaged when it arrived. No answer to email and do not answer the phone.”

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Posted 1 year ago

“Very quick delivery.”

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Posted 1 year ago

“Delivered on time by dpd driver, very pleased with item, have ordered candle making kit previously and loved making them so decided to order more, instructions really clear and easy to follow. Highly recommend.”

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Posted 1 year ago

“Super fast delivery 👌 always amazing customer service. 👌”

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Posted 1 year ago

“Products are very good quality,been using them for a while now. My candles always smell amazing. Excellent service 😊”

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Posted 1 year ago

“Packed brilliantly”

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Posted 1 year ago

“Quick delivery Perfect products”

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Posted 1 year ago

“Delivery prompt and as ordered so no issue at all with scents, Soaps and candles. Packaging also looked ok, but one bottle smashed. Delivery people I guess didn’t spot the massive ‘fragile’ sticker!”

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Posted 1 year ago

“Ordered (154343 ) Amber and Bergamot as well as Patchouli Oils. And had big issue with Amber oil as it doesn't smell same. Has nothing to do with Amber scent. Used same recepie for my product and ended up with scent of Hospital. Absolutely nothing to do with an amber. Other than it's sweet and doesn't even smell like an amber its extremely lquidy. As for Bergamot - it seems to me has some additional oil added to it as smell is very weak and it's basically diluted with some carrier oil. Never had this before. Tried to escalate return, but SSC website stated they do not accept returns for oils. However that is what they are selling. Absolutely scam. Very mad! Now stuck with 1000ml of Fake amber and 1000ml Diluted Bergamot!”

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Posted 1 year ago

Scents Soaps and Candles is rated 4.9 based on 3,939 reviews