Scents Soaps and Candles Reviews

Name: Scents Soaps and Candles
Rating: 4.85

4.9 Rating 3,939 Reviews

97 %

of reviewers recommend Scents Soaps and Candles

4.9

Based on 3,939 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01207521941

Email:

info@scentssoapsandcandles.co.uk

Location:

Lanchester
DH7 0TP

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Scents Soaps and Candles 1 star review on 1st June 2025

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with product , good communication although a lot of it from SSC. Bottle leaked in packaging but overall pretty happy”

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Posted 3 years ago

“First time I have ordered, arrived quickly, no delays, happy with products purchased.”

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Posted 3 years ago

“All the bits I ordered but delivery delayed a bit.”

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Posted 3 years ago

“The goods arrived promptly and look to be very good quality to be fair, disappointed that the website did not state I would have to pay customs because I ordered from Ireland.”

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Posted 3 years ago

“Absolutely love them however they don’t offer samples of the fragrance oils and sometimes I’m reluctant to order incase I don’t like the smell”

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Posted 3 years ago

“I like the customer service and the shipping process. well organised.”

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Posted 3 years ago

“Fantastic product very strong scent and smell exactly how it should 5 stars”

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Posted 4 years ago

“not used you before, was very pleased with the products, will be ordering again.”

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Posted 4 years ago

“Good quality products, speedy delivery”

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Posted 4 years ago

“I love the fragrance oils. The delivery is usually fast, but costly.”

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Posted 4 years ago

“Great products, arrived super quickly. Thanks”

Scents Soaps and Candles 4 star review on 2nd June 2021

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Posted 4 years ago

“I love your shop - love love love it. Only request would be for cheaper delivery options x”

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Posted 4 years ago

“Order arrived promptly. Good packaging to protect the jars. I've made two candles but I keep getting sinkholes, guess it's trial and error”

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Posted 4 years ago

“Great products but expensive delivery. The products always arrive well packaged and are of a high quality. Despite ordering well over £100 in value was only given 1 day £11.99 delivery option - which in reality didn't arrive for 3 days.”

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Posted 4 years ago

“Great service and a speedy delivery. I ordered the rose gold caps. They look expensive, but I’ve only given 4 stars because the colour is more copper than rose.”

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Posted 4 years ago

“Paid for next dsy delivery but didnt get it”

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Posted 4 years ago

Hello Margaret, Thank you for your feedback. Please note that the DPD Next Day delivery option is after the parcel has been dispatched. We allow our teams 24-48 hours to dispatch the orders and once the parcel is picked up, you will receive it on the next working business day - if no delivery delays. Scents Soaps and Candles Team

Posted 4 years ago

“Good service and products . Postage rather high”

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Posted 4 years ago

“Arrived quickly. Smell lovely 😊”

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Posted 4 years ago

“Reliable and good supplier. Little things could always improve....making the larger fragrance oil containers easier to use/open in their design....but overall happy with products.”

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Posted 4 years ago

“Quick delivery. nice smells, but they don't last long. Thank you.”

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Posted 4 years ago

Scents Soaps and Candles is rated 4.9 based on 3,939 reviews