Scents Soaps and Candles Reviews

Name: Scents Soaps and Candles
Rating: 4.85

4.9 Rating 3,939 Reviews

97 %

of reviewers recommend Scents Soaps and Candles

4.9

Based on 3,939 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01207521941

Email:

info@scentssoapsandcandles.co.uk

Location:

Lanchester
DH7 0TP

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Scents Soaps and Candles 1 star review on 1st June 2025

208

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great website , easy to navigate your way around , ordering process super easy, only gripe is postage is a tad expensive, the postage costs were almost the same as the item I bought , delivery was fast and packaging was good too .”

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Posted 2 years ago

“The products I purchased were of high quality and value for money. The service was fab it arrived very quickly alot quicker than I thought will highly recommend you to others 👍”

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Posted 2 years ago

“Decent value for money compared with other soap shops/factories. Quick delivery”

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Posted 2 years ago

“Really quick service”

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Posted 2 years ago

“Great wide choice of products and fast delivery!”

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Posted 2 years ago

“Quick delivery with good communication. Lots of choice on website.”

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Posted 2 years ago

“Fast delivery and good products”

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Posted 2 years ago

“Wonderful! Service impeccable Goods fab What more could I ask for?”

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Posted 2 years ago

“Hello my 1st time ordering of you guy. Sents smell good. Glass jars were of high quality. Delivery was quick ordered Saturday at mine Monday. How much ml of fragrance do you guys uses per 100g of wax. For candles. Because i did 12ml per 100mg wax and my candles don't smell pungent. I end up just poring more fragrance in while the candle is buring to increase aroma which does the job.”

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Posted 2 years ago

“Perfect, everything as ordered and delivered quicker than expected. Will certainly continue to use this company for my supplies.”

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Posted 2 years ago

“Very happy with my purchase and will be ordering more butter soap for next time”

Scents Soaps and Candles 5 star review on 22nd April 2023

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Posted 2 years ago

“Arrived next day and all as expected ted”

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Posted 2 years ago

“Terrible service and customer follow up. I did not get what I ordered in terms of size. I spent some time to ensure what I ordered was the correct size for the use I had intended. When I realised when opening the package it was totally of no use, I attempted to contact you. There is no phone number and so I emailed giving my order no and offering to pay more for the correct item. I just got a curt reply , as you can see from records. There was no attempt to rectify the situation or ask how Richard could be of any further help. Just awful customer service. I am a qualified holistic practitioner specialising in aromatherapy so I am extremely disappointed in your company. This is no way to run a business. Richard made clear he had no interest in helping further.”

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Posted 2 years ago

Hi Chris, unfortunately, Richard was not able to assist you as you sent us an email discussing you order for 'metal tops' for your Hendricks gin bottles. There was no order from you for 'metal tops' so Richard could not rectify it as this is not something we have sold to you. Our products are for making wax melts, candles, diffusers, soap etc. Have a nice day. - SSC

Posted 2 years ago

“Great products and good packaging. Thanks very much”

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Posted 2 years ago

“Have ordered several times from Scents Soaps & Candles. Always an outstanding service & delivery times are super quick! I had a small issue with a previous order & they more than made up for it! Thank you for supplying products for my small home fragrance business!”

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Posted 2 years ago

“Excellent range of products, good prices and very fast delivery”

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Posted 2 years ago

“Always a very good service, excellent fragrances and prompt delivery.”

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Posted 2 years ago

“Very quick at processing, the only reason for the four stars is the packaging quality, I have ordered 20 rose gold candle tins for testing and it's coming one on top of each other with no layer of protection tins are okay there are light scratches on some of them apart from that everything is perfectly fine.”

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Posted 2 years ago

“Cannot thank the staff enough, phoned in the morning put in order and was able to pick up in afternoon. Thank you all”

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Posted 2 years ago

“No problem with scents soaps and candles / Royal Mail are completely useless. WAited in ALL DAY Saturday. They never even attempted delivery.”

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Posted 2 years ago

Scents Soaps and Candles is rated 4.9 based on 3,939 reviews