Thank you for your review! We appreciate your honesty and are glad to hear that you were able to enhance the shed with better materials for the floor and roof. It’s important to us that our customers find value in their purchases.
If you have any other suggestions or feedback on how we can improve, please feel free to let us know.
Best regards,
customerservices@shiregb.co.uk
“A great summerhouse good quality delivery was excellent everything was there and me and wife were able to put up recommend to anyone who looking for a small garden summerhouse.”
“They where great from the ordering to the delivery. The greenhouse is great straight forward to build. I received 1 pane of glass broken and broke one myself whilst built it, phoned them up and they sent a replacement within days.”
“Not happy with my item i received. Parts missing holes in wood and the panels have splits in them been trying to gwt it sorted througj band q for the last 2 weeks with no luck got through to shire today hoping it gets sirted now”
Thank you for sharing your concerns, and I’m truly sorry to hear about the issues you encountered with your item. It's frustrating to deal with missing parts and damaged panels, and I understand how disappointing this experience must be for you.
We appreciate your effort in reaching out to us once you identified the parts as x1 window bead A09298, x1 coverstrip A5495 for 12x6 Alora SMH they were sent out. If there are any other issues I'm hopeful that we can assist you in resolving this matter promptly. Please don’t hesitate to contact us directly so we can support you further and rectify the situation.
Best regards,
customerservices@shiregb.co.uk
“We ordered our Shire summer house after having waited over 10 weeks for one which we had ordered from the Range, that didn't arrive. We cancelled the one from the Range and ordered a shire summer house from B&Q, something which we should have done from the beginning. Delivery was within two weeks, great communication and a fantastic and very helpful delivery driver. The summer house is beautiful and such great value for money.”
“The website and ordering service was easy. Unfortunately the delivery was delayed which was frustrating as we have a builder ready to install it for us. The summerhouse itself feels rather cheaply made which is a shame as it certainly wasn't cheap to buy. Our builder completed it within 4 hours or so and then we painted it and it looks nice. Overally I'd say we're fairly happy with it.”
Thank you for your review, I'm sorry to hear that you found the panels to be flimsy and encountered issues with the extra overhang. It’s disappointing to know that the product did not meet your expectations.
Your feedback is very important to us, and we continuously strive to improve our offerings. If you’d like to discuss your concerns further, please don't hesitate to reach out to us directly. We’re here to help.
Best regards,
customerservices@shiregb.co.uk
“The shed was flat packed and after building, we have found that the sides do not match up properly and so we have had to do some of our own DIY to make the shed appropriate.
Also when the shed was delivered the driver would not bring to the house and i had to go and carry the shed into my property. I was not told this before.”
Hi there,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your shed did not meet your expectations and that you faced difficulties with the assembly and delivery.
It’s disappointing to learn that the sides did not align properly, and we understand how frustrating it must be to undertake additional DIY work. We value your feedback on the delivery process as well, and we apologize for any inconvenience caused by the driver not bringing the shed into your property.
Your concerns are important to us, and we would love the opportunity to assist you further. Please feel free to reach out directly so we can address these issues together.
Best regards,
customerservices@shiregb.co.uk
“Extremely dissapointed wth the qaulity of this log cabin. Tried to get immediate verbal help over the phone. Told to email. Parts missing, wood qaulity and instructions appaling.
So rang and told to email but also offered a call back when no one called.
Email not yet replied to.
Would not recommend.”
Hi there,
Thank you for taking the time to leave your feedback regarding your log cabin. We’re truly sorry to hear that your experience has not been a positive one and that the quality of the product has let you down.
We understand how frustrating it can be to deal with missing parts and unclear instructions, and we sincerely apologize for the lack of timely support you experienced when trying to reach us. Your concerns are important, and we’re committed to addressing them.
Please let us know what parts you require and i can get them sent out for you,
Best regards,
customerservices@shiregb.co.uk
Hi
Thank you for sharing your concerns with us. We're sorry to hear that the quality and design of your garden building did not meet your expectations.
We value your feedback as it helps us improve our products and services. If you have any specific issues you’d like us to address or if there’s anything we can do to make this right for you, please don’t hesitate to reach out directly.
Best regards,
customerservices@shiregb.co.uk
“Drawings aren’t the best for construction. A few bits missed out in the construction drawings.
Had to strengthen parts with better quality screws etc.
The locking mechanism/hinge on the door is pretty poor.
Overall a good platform to develop into a better shed.
Delivery process needs to be improved as the expected time was 12pm. It turned up at 6pm.”
Hi there,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that the construction drawings didn’t meet your expectations and that you had to make adjustments during assembly. We appreciate your insights regarding the locking mechanism and hinges, as we’re always looking to improve our product quality.
We also apologize for the delays in the delivery process. Timely and efficient delivery is important to us, and your comments will help us address this issue.
If you have any further concerns or if there’s anything we can do to assist you, please don’t hesitate to get in touch with us directly.
Best regards,
customerservices@shiregb.co.uk
“I purchased a Shire summerhouse some thirty five years ago, needless to say , it was getting to the end of its life after having had a new pair of doors and many repairs to the weatherboards.
Luckily I was able to get a like for like replacement, delivered on the stated day with a phone call from the driver to let me know that he would be with me in an hour.
Very pleased with the quality of the product and would definitely recommend Shire Garden Buildings for price, product and delivery by a very pleasant driver who had been on the road for nine hours but was still smiling!”
