“Unfortunately a lot of the wood was stool together so broke when unpacking, there was several pieces missing, some fixings where way to bit for purpose and came out the other side breaking through the wood and making a right mess, some angle are way out so took over 2 weeks to build and get doors and windows working properly, been up for a few weeks and still having issues, I did contact support about pieces missed but I was ignored so had to make them myself.
Followed all instructions to a T and was very disappointed”
Thank you for your feedback, and I’m truly sorry to hear about your experience with your garden building. It's disappointing to learn that you faced issues with the wood quality, missing pieces, and the assembly process taking much longer than expected.
I understand how frustrating it must be to feel ignored when reaching out for support. We strive to provide timely assistance, and I apologize for falling short in this instance. Your feedback is valuable to us, and we’d appreciate the chance to address your concerns and find a resolution.
Please don't hesitate to reach out directly, and we’ll do our best to assist you further.
Best regards,
customerservices@shiregb.co.uk
“Had to unpack the delivery in the street with the driver then carry it into the back garden. Tried to get extra boards to raise the height they where no help what so ever. Absolutely could not be arsed to help.”
Thank you for bringing your experience to our attention. I’m truly sorry to hear about the difficulties you faced during the delivery and with your request for extra boards. It’s disappointing to know that you felt unsupported when you needed assistance.
We aim to provide a seamless service, and it’s clear we missed the mark in your case. Your feedback is invaluable, and we’d like the chance to address your concerns. Please feel free to reach out directly, and we’ll do our best to help you further.
Best regards,
customerservices@shiregb.co.uk
“Extremely dissapointed wth the qaulity of this log cabin. Tried to get immediate verbal help over the phone. Told to email. Parts missing, wood qaulity and instructions appaling.
So rang and told to email but also offered a call back when no one called.
Email not yet replied to.
Would not recommend.”
Hi there,
Thank you for taking the time to leave your feedback regarding your log cabin. We’re truly sorry to hear that your experience has not been a positive one and that the quality of the product has let you down.
We understand how frustrating it can be to deal with missing parts and unclear instructions, and we sincerely apologize for the lack of timely support you experienced when trying to reach us. Your concerns are important, and we’re committed to addressing them.
Please let us know what parts you require and i can get them sent out for you,
Best regards,
customerservices@shiregb.co.uk
“As a landscape gardener for 40 years this is the worst shed I have purchased for a customer and I have orderd a few
This company had 2weeks from order to delivery this shed looks like it was made up in a day as there are so many mistakes had to change 6 tongh and groove bords because holes knots bords would of sent it back but customer said no as they need shed as they just moved into new property
Should be ashamed of themselves sending a shed out in this condition driver turned up with load collapsed on one side”
Hi, we appreciate you taking the time to share your experience, and we’re genuinely sorry to hear about the condition of the shed you received. It’s disappointing to learn that it did not meet the quality standards we strive for. Your feedback regarding the assembly and delivery situation is important for us to address these issues. We sincerely apologize for the inconvenience this has caused you and your customer. Should you wish to discuss this further, please reach out to us directly, as we are committed to making this right.
Best regards,
customerservices@shiregb.co.uk
“Deliver driver was LOVELY but there is no way he should have been unloading a shed by himself, impossible to do safely alone so ended up having to help him myself causing myself an injury.”
“Completely appalling quality, very disappointed, would not recommend anyone purchase from here. Examples include door frame uprights not the same length. The roof was too small for the apeture, the coating was barely applied and patchy. Not worth half the value considering the finished product. Shameful. With the audacity to chase for a review.”
“Missing parts and the panels weren't straight and needed modifying. Tried contacting customer service, twice and never received a response. I had to use my time and money to find, travel to collect and purchase items to replace missing parts/fix the wonky panels. I left a review on google and the response said to contact customer services. Which like i said, i have twice with mo response”
“Absolutely awful. I bought the Peony 12`x6` Summerhouse. Construction wise not difficult, however the larger roof panel was overcut by 10mm which meant moving the roof supports and cutting the final panel. I went to great pains to insulate the whole of the inside and underfloor only to find on the first rain day the main panels leak like a sieve ! Had to remove insulation and seal along every wood joint to stop rain coming in. The gate latch that comes for the door cannot even be fitted properly as the main part of the door is screws to is not wide enough to fit the lever and restraining bracket and the whole thing just seems to have collapsed as it does not close into its latch properly and wobbles everywhere. I know I only paid just under a grand for this but seriously terrible quality and so do not expect this to come without its problems and you will have to sepnd a lot of time and effort with workarounds. Very disappointed and I will not be buying anything from here again.”
Hi there, thank you for sharing your experience with us. We're very sorry to hear about the issues you've faced with the Peony Summerhouse. It’s concerning to learn about the fit and quality problems, especially with the roof panel and the door latch. We understand how frustrating it must be to have to make adjustments and deal with leaks after putting in so much effort to insulate. Your feedback is crucial in helping us improve, and we appreciate you bringing these matters to our attention. If there's anything more we can do to assist you, please feel free to reach out.
Best regards,
customerservices@shiregb.co.uk
“There's an old saying ( you get what you pay for ) and this is true with this product.
hardly any of the joints's fit properly .the roof corner's had to be cut back to fit and the door's
had a considerable gap around them. I AM A CARPENTER .”
Hi there, thank you for taking the time to share your feedback. We're genuinely sorry to hear that the wood arrived damaged. We understand how disappointing this must be for you. Your experience is important to us, and we would like the opportunity to address this issue. Please reach out to our customer service team so we can assist you further.
Best regards,
customerservices@shiregb.co.uk
“The product quality was very poor. Only for the fact I spent £300 on having it put up and the hassle of getting it now removed, is it still there. Will be seeking partial refund, to reflect its poor quality.”
Hi Andrew, thank you for taking the time to share your experience. We sincerely apologize for the dissatisfaction you've encountered with the quality of your building. We understand how frustrating it can be when a product doesn't meet expectations, especially after investing in its assembly. Your feedback is crucial in helping us improve, and we encourage you to reach out directly to discuss your concerns further.
Best regards,
customerservices@shiregb.co.uk
Hi Steve, thank you for your feedback. We're sorry to hear that you experienced issues with the stability of your building in windy conditions. We understand how frustrating this can be, and we appreciate you bringing it to our attention. Your comments are important to us, and we will use them to improve our products. If there's anything else you would like to discuss, please feel free to reach out.
Best regards,
customerservices@shiregb.co.uk
“Quick to take your money, but very slow to respond to any questions. I have paid not only for the building, but also for its erection, yet I cannot find out any details about what will be provided by the installation staff. It is planned to be installed next month and so we'll update this review when the building is up.”
We are sorry to recieve this reveiw.
Looking at our system we could not see that an order has been made for replacement parts. We have attempted to call you to assertain which part(s) are missing.
Please dont hesistate to return our call or email customerservices@shiregb.co.uk
Regards
“Received a message to say delivery would be between 4.0pm 8.0pm, at 10.00am noticed a person at the front of the house, when I went outside the shed was half unloaded from the vehicle, I tried to tell the driver that as 76year old pensioner I would have trouble carrying it to the rear of the house as I have just had a hip replacement. He replied that it was policy to deliver to the front door and getting it to the rear of the house wasn't his problem as he wasn't paid enough for that. I rang up Shire to complain and was told to put it in writing and they would send me a link, I am still waiting for a link and just feel fobbed off as they have been paid and weren't interested I wouldn't recommend them to anyone else.”
“One star is too much, but there is no option for zero.
Told me 8hours before the delivery that they had confirmed that they did not have the building to send to me.
Absolutely shocking customer service on the phone - wish I had found these reviews prior to ordering.
Stay well clear”
“Don’t touch this shambles of a company with a barge pole. Goods only arrived after 4th attempt! You ring them, they don’t care, they won’t ring you back, nor reply to emails! To top it all they accused me of lying! Even the seller berated Shire and is refusing to use them!”
“Took money for a shed which has not been delivered and delivery company have nothing for me from Shire GB. Shire will not respond to emails or voice messages.
The company and owners have no shame in taking money without delivering items. What a lovely family firm! Totally untrustworthy.”
