“Poor quality, the panels did not match up in a few places and we had to buy more timber to fill the gaps. The timber treatment was patchy with white areas clearly visible. Very disappointed.”
Hi
Thank you for taking the time to provide your feedback. We’re sorry to hear about the issues you encountered with the quality of the panels and the timber treatment. It’s disappointing to learn that you had to make additional purchases to resolve these gaps.
Your experience is important to us, and we appreciate your comments as they help us improve our products. If there’s anything specific we can do to assist you further, please feel free to reach out to us directly.
Best regards,
customerservices@shiregb.co.uk
Hi
Thank you for your review! We're glad to hear that you like the design of the Summerhouse. However, we're truly sorry to hear about the missing parts on delivery.
Your experience is important to us, and we appreciate your feedback—it helps us improve our services. If there's anything we can do to resolve this issue, please don’t hesitate to reach out directly.
Best regards,
customerservices@shiregb.co.uk
“I was disappointed with the playhouse I bought for my granddaughter because it did not match the photo on the website. My granddaughter loves it though which is the main thing!”
Hi
Thank you for your review! We’re glad to hear that your granddaughter loves the playhouse. However, we’re sorry to learn that it didn't match the photo on our website, and we understand how disappointing that can be.
Your feedback is valuable to us, and we appreciate your insights as they help us improve our product accuracy. If there’s anything else we can do to assist you, please don’t hesitate to reach out directly.
Best regards,
customerservices@shiregb.co.uk
“Overall it is a nice looking greenhouse spoilt by manufacturing quality. The opening roof windows did not fit properly so we had to trim them and many of the wooden beads retaining the glass were too long so we had to trim them back. Also we had too many right handed pieces and not enough left and the knots in the wood had not been treated properly so came through when we painted it.”
“Whilst the product, once assembled, has brought a lot of joy to the children and family as a whole, it was very disappointing that it arrived in tiny bits. There is no way that the pieces can be checked as requested by the company without the delivery person waiting several hours. The construction requires 2-3 people experienced at DIY roughly 3 days to complete it. Sadly we had hoped to construct it in 1 day to surprise our little boy waking up on his birthday morning to a playset and had arranged a party based around his friends coming to play on the new playset after school. Overall - a good product but could do with much easier assembly (for example pilot holes drilled or marks where screws need to go) and a clear warning that it arrives in individual planks so will take 2 people at least 3 days to construct it.”
Thank you for your review! We appreciate your honesty and are glad to hear that you were able to enhance the shed with better materials for the floor and roof. It’s important to us that our customers find value in their purchases.
If you have any other suggestions or feedback on how we can improve, please feel free to let us know.
Best regards,
customerservices@shiregb.co.uk
“The website and ordering service was easy. Unfortunately the delivery was delayed which was frustrating as we have a builder ready to install it for us. The summerhouse itself feels rather cheaply made which is a shame as it certainly wasn't cheap to buy. Our builder completed it within 4 hours or so and then we painted it and it looks nice. Overally I'd say we're fairly happy with it.”
“Drawings aren’t the best for construction. A few bits missed out in the construction drawings.
Had to strengthen parts with better quality screws etc.
The locking mechanism/hinge on the door is pretty poor.
Overall a good platform to develop into a better shed.
Delivery process needs to be improved as the expected time was 12pm. It turned up at 6pm.”
Hi there,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that the construction drawings didn’t meet your expectations and that you had to make adjustments during assembly. We appreciate your insights regarding the locking mechanism and hinges, as we’re always looking to improve our product quality.
We also apologize for the delays in the delivery process. Timely and efficient delivery is important to us, and your comments will help us address this issue.
If you have any further concerns or if there’s anything we can do to assist you, please don’t hesitate to get in touch with us directly.
Best regards,
customerservices@shiregb.co.uk
“The summer house overall is really nice but the floor is to thin and very weak I have had to pay out for more and stronger flooring .. the window catch could be better they broke aster 2 days other than that overall it's a lovely summer house once completed”
“Took far longer to put up than it said in the instructions, I had an excellent handy man put it together and took him 5 hours, it is a bit flimsy but it does look nice”
“Finished product fits the bill as a wood store. Instructions clear however it would have been ideal if there were pre-drilled pilot holes to make construction easier. Not clear in the web-site that I would have to drill holes prior to assembly!”
Hi there,
Thank you for your review and for sharing your thoughts with us. We're glad to hear that the finished product meets your needs as a wood store and that you found the instructions clear.
We appreciate your feedback regarding the lack of pre-drilled pilot holes. We understand that this can make construction a bit more challenging, and we will take your comments into consideration as we continue to improve our assembly processes and product details.
If there’s anything else we can assist you with, please feel free to reach out.
Best regards,
customerservices@shiregb.co.uk
“Very disappointed with this shed as the windows are only one or 2 mm thin plastic breaks as soon as you touch it won't keep burglars and vandals out the height of it going through the doors and across members inside are very low no more than six foot maximum claustrophobic went inside as it's so low and cannot be used for what I intended it to be the delivery was supposed to have been midday I waited in it did not arrive to nearly 4pm messed up a whole day”
Hi there, thank you for taking the time to share your thoughts. We're really sorry to hear that you're disappointed with the shed and encountered issues with the windows and height. Your feedback is important to us, and we understand how frustrating it can be when a product doesn't meet expectations. We also apologize for the delay in delivery—it’s never our intention to disrupt your day. If there’s anything we can do to assist you further, please don’t hesitate to get in touch.
Best regards,
customerservices@shiregb.co.uk
“To begin I must say I am happy with the building.The buying and delivery of the building was very straightforward.The instructions around the door caused some issues and could be made clearer.The bad points that when installing you have to protect the wood as you go along.ie retreat the wood the shed stands on ,protect the underside off the floorboards.The door and window cannot be screwed to the building due to expansion and contraction,so they move around and sometimes stick.3 coats off protection ,costing over £100,if not the warranty is invalidated.So yes I'm happy but don't try claiming on the warranty if something gos wrong because there pretty covered.It would be interesting to know if there own installers do all off this.”
Hi Mr Garrett, thank you for your review and for sharing your experience with us! We're glad to hear that you're happy with the building and that the buying and delivery process went smoothly. We appreciate your feedback regarding the instructions for the door and the installation concerns you encountered. It's important for us to ensure clarity in our guidelines, so your comments will be taken on board. We understand that the need to protect and treat the wood can be an added expense, and we’re sorry for any inconvenience that may have caused. Regarding the warranty, we always encourage our customers to reach out to us for any assistance they may need. If there’s anything more we can assist you with, please feel free to get in touch.
Best regards,
customerservices@shiregb.co.uk
“some panels neede to be adjusted with a saw the quality of the roofing felt was very low standard with extra care taken when folding the corners to avoid it spliting Rook support is very minimal with the thickness of the roof panels being so thin I will have to insert additional struts when I wish to walk on it to cut the hedges”
Hi Mr Rowden, thank you for your review and for highlighting your concerns. We're sorry to hear that you had issues with the panel adjustments and the roofing felt quality. Your feedback about the roof support is also noted, and we understand the importance of ensuring durability for your needs. We appreciate your input as it helps us to improve our products. If there's anything specific you need assistance with, please do not hesitate to reach out.
Best regards,
customerservices@shiregb.co.uk
“Parts don’t fit well. Therefore, requires adaptations but still gaps around doors that let weather in. Instructions not easy to follow. Felt for roof too thin and flimsy. So not good value for money.
Overall looks good once built .”
“Overall I was pleased with the product but wasn’t happy with not being supplied with enough roof felt at point of delivery and also the quality of finish around the door locking mechanism - it also took your customer service team a while to respond to these complaints following the building of my shed”
“Always have bought Shires products and have been pleased although this time the precut parts for the door frame left a noticeable gap so a little disappointing on this occasion”
Hi there, thank you for taking the time to share your feedback. We're glad to hear that you have generally been pleased with Shire products, but we're sorry to learn about the noticeable gap in the door frame this time. Your experience is important to us, and we appreciate you bringing this to our attention. We're continuously working to improve our products and your comments will help in this process. If you need further assistance, please feel free to get in touch.
Best regards,
customerservices@shiregb.co.uk
Hi Jack, thank you for your review. We're sorry to hear that the description and information provided did not meet your expectations. We aim to offer clear and comprehensive details about our products, and your feedback is invaluable in helping us improve. If there’s anything specific you'd like addressed or if you have any further questions, please don't hesitate to reach out to us.
Best regards,
customerservices@shiregb.co.uk
“Hampton 8x8 corner summerhouse. Happy with finished product but the roof was a nightmare, had to get help and ended up sawing a few bits to get it to fit (2 roof sections were different size to what is stated in instructions and shire didn’t get back to me when I emailed). And paint everything before assembly or else you’ll regret it believe me. But now it’s all finished I’m happy and it looks good, worth the money overall”
Hi Paul, thank you for your review! We're glad to hear that you're happy with the finished product and that it looks good in your garden. We sincerely apologize for the difficulties you faced with the roof assembly and the lack of response to your email—this is certainly not the experience we aim to provide. We'll take your advice on pre-painting into account for future customers. If there's anything else we can assist you with, please feel free to reach out.
Best regards,
customerservices@shiregb.co.uk
“The building itself is very good, just dont expect it to be erected by the company as we experienced many delays in the process resulting in us having to erect ourselves, could have completed the whole process months ago if we had only opted to erect it ourselves from the outset.”
Thank you for your review, we’re glad to hear you’re pleased with the building itself. We apologise for the delays you experienced during the erection process. We understand how frustrating it can be when expectations aren’t met. Your feedback is invaluable, and we’ll work to improve our communication regarding assembly timelines in the future. If there's anything else we can assist you with, please let us know.
Regards.
customerservices@shiregb.co.uk
