“Onze Shoefresh mini werkte niet meer. Nadat we hem terugstuurden binnen de garantieperiode ontvingen we een volledig nieuwe. Topservice. Snelle levering.”
“Ordering experience was fine until it was over 10 days and still no item was received. Then discovered the item was an international purchase and it was sitting in customs without any indication during the purchase process this was a possibility. Customer service was fine when I began chasing its whereabouts and it was shared it was stuck in customs etc, but if it was not falsely advertised then I probably would have purchased elsewhere or chose a different gift. Currently not used so I can not share how good the item is, just unhappy with the delivery process not being upfront and honest.”
“Todo fue según lo previsto. La entrega correcta en tiempo y plazo. Nada que objetar. De momento no he tenido que hablar con el servicio de atención al cliente y espero no tener que conocerlo. Todo bien de momento.”
Thank you for bringing this to our attention, and our apologies for the confusion! Normally, these additional tax costs are automatically covered by us, so you shouldn't have been charged anything extra.
Please send us a message at service@shoefresh.eu with your order details, and we will resolve this for you right away!
Nederlands
English
Deutsch
Français
