Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.46

4.5 Rating 2,284 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,284 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“Brilliant service was there waiting for me once I got off the plane will definitely use it again.”

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Posted 2 years ago

“The transfers were smooth and well managed. The drivers were excellent and very helpful. Would recommend the service to anyone.”

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Posted 2 years ago

“Would definitely recommend to friends & family. Very organised, friendly and efficient service.”

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Posted 2 years ago

“Great service and a good pride”

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Posted 2 years ago

“Excellent service, easy online booking, all pick up on time”

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Posted 2 years ago

“Got picked up at the airport and again when we came back from the holiday so all good”

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Posted 2 years ago

“No one to meet us upon arrival. Had to walk around until someone asked us if we were ok & knew where we should find a contact for Shuttle Drirect. Driver was very pleasant & got us safely to our hotel.”

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Posted 2 years ago

Thank you for taking the time to leave us a review. We apologize for any inconvenience caused by not having someone there to meet you upon arrival. We will investigate the matter further to ensure this doesn't happen again in the future. We are glad to hear that once you found a contact for us, our driver was able to provide a pleasant and safe journey to your hotel. We hope to have the opportunity to serve you again in the future.

Posted 2 years ago

“Would not recommend this service Poor service And poor response when informed of concerns Driver did not leave his seat to inform If each stop Could have stood up to inform of each stop but remained seated throughout journey”

Helpful Report

Posted 2 years ago

We deeply regret the inconvenience you encountered during your recent trip. We strive to offer dependable and efficient transportation services to all our customers, and we understand that we failed to meet your expectations on this occasion. Your feedback is highly valued, and we are actively investigating the issues you mentioned to improve our services. We appreciate your honesty, and it helps us to address the problems and make necessary improvements. Once more, please accept our apologies for any inconvenience caused, and we thank you for bringing this to our attention. We take our customers' satisfaction seriously, and we're committed to providing the best experience possible. If you have any further concerns or feedback, please do not hesitate to reach out to us. We would be glad to assist you in any way we can.

Posted 2 years ago

“Excellent service, Bus waiting and easy to find excellent safe driver, taken straight to the Hotel, will be using again. Did try to book a return journey but couldn't as this needs to be booked 72 hours in advance”

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Posted 2 years ago

“Great service at a fair price, up to an hour's wait on occasions on arrival in Spain but generally on time for your collection on return journey, drivers are professional and pleasant”

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Posted 2 years ago

“Great service, on time and professional.”

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Posted 2 years ago

“Excellent service and great value for money + only a 5 minute walk to the airport. I'll definitely be using it from now on”

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Posted 2 years ago

“I was very upset as you claimed to drop me off at my hotel. I am a middle aged woman travelling on my own. The driver dropped me off last, at a different hotel and said this was the ‘meeting point’. He didn’t even check to see if I knew where my hotel was. It was 11pm, I had 2 heavy bags in a foreign country with no internet access. I had to walk 300m with my luggage in the dark and I only knew where my hotel was as I located it earlier when I had wifi. I chose this option so that I wouldn’t have to navigate the city on my own at night. The driver left me potentially unsafe after he dropped off all the other passengers directly yo their hotels. He saved himself 2 minutes at the risk of my safely.”

Helpful Report

Posted 2 years ago

We apologize for the inconvenience you experienced during your recent. Our aim is to provide reliable and efficient transportation services to all of our customers, and we understand your frustration with the drop-off location. Please note that we always aim to drop off our passengers as close to their accommodation as possible. However, there may be various reasons why we cannot drop off directly at the hotel, such as pedestrian areas, traffic restrictions, temporal restrictions due to events, or logistical reasons. In such cases, we will always drop off customers as close as possible to the hotel or at a designated meeting point, as was the case in your situation. We regret that the driver did not check if you knew where your hotel was and apologize for any inconvenience caused. We will investigate this matter and address it with the driver to ensure this does not happen again in the future. Thank you for bringing this to our attention, and we apologize for any inconvenience you experienced. If you have any further concerns or feedback, please don't hesitate to contact us. We hope to have the opportunity to provide you with a better transportation experience in the future.

Posted 2 years ago

“Quick friendly and comfortable, completely hassle free”

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Posted 2 years ago

“I have never come across such a nice fella in my life he was ever so helpful stayed with us when we had a problem getting our keys to apartment he went above and beyond for us unfortunately I forget his name he's a credit to your company”

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Posted 2 years ago

“EXCELLENT SERVICE”

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Posted 2 years ago

“I use all the time from Alicante to Benidorm can’t fault them. Very good prices too”

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Posted 2 years ago

“They were very efficient, punctual and polite! Didn’t have to wait long at the airport and was quickly directed to the right bus! Would definitely recommend!”

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Posted 2 years ago

“The price of the transfer was great but the service was not. The driver was not helpful in any way, you could not hear what she was saying when we stopped at the stops as she spoke so quietly. Also the amount of time it took ridiculous it took almost 2 hours. Would not use the service again.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not satisfied with your recent shuttle service experience. We understand how frustrating it can be when the service provided falls short of your expectations. We do offer a private transfer service which provides a more personalised experience for our customers. This option ensures that you have a dedicated driver who will assist you throughout your journey and provide clear communication at all times. Regarding the length of the journey, this may depend on various factors such as traffic and the number of stops along the way. We aim to provide the most efficient service possible, but sometimes external factors may impact the travel time. We appreciate your feedback as it helps us to improve our services. If you would like to discuss your experience further or have any other feedback, please do not hesitate to contact us

Posted 2 years ago

“Although the driver was punctual, friendly and the car was extremely clean, due to four people travelling I was given no option but to hire a Van at a higher price. However it was a sedan that met us so I ended up paying for something we didn’t need. I am waiting for a confirmation of a refund.”

Helpful Report

Posted 2 years ago

Thank you for your review and we apologize for the inconvenience you experienced during your recent trip. We have forwarded your feedback to our Customer Care department, and they will contact you shortly to investigate the matter and provide a resolution. Once again, thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.

Posted 2 years ago

Shuttle Direct is rated 4.5 based on 2,284 reviews