Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,234 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,234 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Anonymous

Anonymous // 01/01/2019

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“Sehr lange Wartezeit”

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Posted 1 year ago

Wir entschuldigen uns für die lange Wartezeit und die Unannehmlichkeiten, die dadurch entstanden sind. Wir werden Ihre Erfahrung an unser Kundendienstteam weiterleiten, um das Problem zu untersuchen und sicherzustellen, dass dies nicht erneut auftritt. Vielen Dank für Ihr Feedback.

Posted 1 year ago

“I took around 2 hours to get to the hotel without any traffic jams. And additional 1h waiting for departure.”

Helpful Report

Posted 1 year ago

We apologize for the extended travel time you experienced during your shuttle transfer, even without any traffic jams. Shuttle services are designed to accommodate multiple passengers, which can sometimes result in longer travel times depending on the number of stops and route taken. In addition to our shuttle service, we also offer private transportation options for those who prefer a more direct and personalized experience. Our private services ensure that you have exclusive use of the vehicle and allow for more flexibility in terms of departure and arrival times. We appreciate your feedback and will take it into consideration as we continuously strive to improve our services. If you have any further questions or require assistance, please do not hesitate to contact us. Thank you for your understanding, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.

Posted 1 year ago

“Long wait airport, 3 hour drive because drop off everybody”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your shuttle service. Our shuttle services are designed to accommodate multiple passengers, which helps make the service more economical. However, we understand that the longer travel time and wait at the airport were not ideal for you. In addition to our shuttle service, we also offer private transportation options for those who prefer a more direct and efficient journey. Our private services provide personalized transportation without multiple stops, ensuring a quicker and more convenient experience. We appreciate your feedback and will take it into consideration as we strive to improve our services. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to our customer care department. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Having previously used shuttle direct we were extremely disappointed upon the service received on this occasion. After arriving at our chosen pickup location, selected from the drop down list when booking & in good time, and our transport not arriving we contacted the emergency number. Whilst waiting / on hold the driver arrived on foot (20 + mins late) advising that we were in a pedestrian area. (Cars / vans had infact driven in this area - it was 5am in the morning). After arriving at our final destination the driver advised we must pay a late charge. I will be complaining in due course and seeking reimbursement of this charge.”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you experienced with our transfer service. We understand that the driver's arrival and the additional charge were disappointing aspects of your journey. Please be assured that we take such feedback seriously, and we have forwarded your concerns to our customer care team for further investigation and resolution. Our customer care team will be in contact with you to discuss your your concerns, and provide assistance regarding the late charge. We appreciate your patience in this matter and assure you that we will do our best to resolve it promptly. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. We value your feedback as it helps us improve our services. If you have any other questions or require further assistance, please don't hesitate to reach out to our customer care department.

Posted 1 year ago

“I have been a rally car driver, raced quad motor bikes and jumped mountain bikes of cliffs but I have never been as scared as I was on our transfer from our hotel to the airport. The driver turned up late then swerved over the 3 lanes on the motorway the whole way coming close to the barrier a few times, I kept asking him if he was ok but he said he didn’t understand. It has scared my whole family. I will be taking this further if I don’t get a full refund for this trip!!”

Helpful Report

Posted 1 year ago

We apologize for the distressing experience you had during your transfer. Safety is our utmost priority, and we understand how concerning it must have been for you and your family. Your feedback is important to us, and we take it very seriously. We have forwarded your review to our Customer Care department, who will thoroughly investigate the incident and address it with the driver and relevant parties involved. They will be in contact with you to gather more details and discuss the situation further. Please rest assured that we will do everything possible to address your concerns and take appropriate actions. We understand your desire for a refund, and our Customer Care team will work towards finding a suitable resolution. Thank you for bringing this matter to our attention, and we apologize once again for any distress caused. We appreciate your understanding and patience as we work towards resolving this issue.

Posted 1 year ago

“Confusion when passengers arrived at airport for pick-up , driver was not there , no directions to indicate which exit door the driver would be waiting at. Had to ring the company a number of times to get it sorted. Will not use this service again”

Helpful Report

Posted 1 year ago

We apologize for the confusion and inconvenience you experienced during your airport pick-up. It is regrettable that the driver was not present and that there was a lack of clear instructions regarding the meeting point. We understand the frustration this may have caused, and we assure you that we take your feedback seriously. The information regarding the meeting point and any specific instructions should have been provided on your voucher or booking confirmation. We apologize if this information was not clear or easily accessible to you. To further investigate this matter and ensure that it does not happen again in the future, we have forwarded your review to our Customer Care department for quality control. They will review the situation and take appropriate actions to address any shortcomings in our service. We sincerely apologize for any inconvenience this has caused you and appreciate your understanding. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to contact our customer service team. We are here to assist you. Thank you for bringing this to our attention, and we apologize once again for any inconvenience caused.

Posted 1 year ago

“Hej, Vi bokade och det skulle ta ca 50min - 2h 20 min senare var vi på vårt hotell så det blir nog inga fler bokningar hos er.”

Helpful Report

Posted 1 year ago

Tack för att du delar med dig av din upplevelse. Vi beklagar att din transfer tog längre tid än förväntat och att det påverkade din resa negativt. Våra shuttletransfers är vanligtvis planerade för att samla upp och släppa av passagerare vid olika hotell och destinationer längs vägen. Detta kan ibland innebära att resan tar längre tid än förväntat, beroende på antalet passagerare och trafikförhållandena. Vi förstår att du föredrar en snabbare transfer, och därför erbjuder vi också privata transferalternativ där du har en egen förare och transportmedel för att nå ditt resmål direkt och bekvämt. Vi beklagar återigen den förlängda restiden och hoppas att du ger oss möjligheten att tjäna ditt förtroende igen i framtiden. Om du har några ytterligare frågor eller önskar mer information om våra privata transferalternativ, är du välkommen att kontakta vår kundtjänst. Tack för din feedback, och vi beklagar eventuella besvär som uppstått.

Posted 1 year ago

“My trip has been cancelled because suddenly they do not stop at my destination anymore. They just changed their procedures while bookings were active. What a behavior is this to just alter an agreed contract? 3 Emails have been issued to me, asking confirmation to drop me elsewhere (35 minutes from my destination and without alternative). I had no access to Email at that time and as I did not reply they just cancelled my booking. Arriving at Faro airport I had no shuttle or other transfer. Luckily there has been public transport (waiting 1 hour).”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you experienced with your trip. Our primary method of communication is via email, and we strive to provide our customers with timely and accurate information regarding any changes or updates to their bookings. We understand that the change in procedures regarding your destination was unexpected and caused frustration. Our customer care department has been notified of your case and will conduct a thorough investigation to ensure that this issue is addressed and appropriate actions are taken. Regarding the emails requesting confirmation for an alternative drop-off location, we apologize if you were unable to access your email at that time. We encourage our customers to respond to such emails to ensure smooth communication and avoid any misunderstandings. We sincerely regret the inconvenience you faced upon arriving at Faro airport without a shuttle or other transfer. We appreciate your resourcefulness in utilizing public transport, although we understand that it resulted in a longer wait time. Once again, we apologize for the inconvenience caused and assure you that we take your feedback seriously. Our customer care team will be in contact with you to address your concerns and work towards a resolution. Thank you for your understanding and patience.

Posted 1 year ago

“Yo cancelado mi reservacion no recibo mi dinero”

Helpful Report

Posted 1 year ago

Vi beklager for eventuelle forsinkelser eller problemer med refusjonen av din avbestilling. Vi ønsker å forsikre deg om at vi tar slike saker seriøst og at vi er opptatt av å behandle refusjoner så raskt og effektivt som mulig. Vennligst merk at refusjonsprosessen kan ta litt tid avhengig av betalingsmetode og bankoverføringer. Vanligvis blir refusjoner behandlet innen en viss tidsramme, men det kan være forsinkelser i bankoverføringen som er utenfor vår kontroll. Dersom din bestilling tillater avbestilling med refusjon, vil pengene vanligvis bli refundert til deg med fradrag av eventuelle administrasjonsgebyrer som er assosiert med bestillingen. Vær oppmerksom på at det kan være en viss tidslag mellom når vi foretar refusjonen og når beløpet vises i din konto. Vi beklager for eventuelle ulemper dette kan ha forårsaket deg, og vi forsikrer deg om at vi gjør alt vi kan for å sikre en smidig refusjonsprosess. Dersom du har spørsmål eller behøver ytterligere assistanse angående refusjonen, ber vi deg vennligst kontakte vår kundeserviceteam direkte. Vi er her for å hjelpe deg. Vi setter pris på din forståelse og tålmodighet i denne saken. Takk for din tålmodighet, og vi beklager igjen for eventuelle ulemper dette har medført.

Posted 1 year ago

“They said it would be a drive of 40 minutes, with airconditioning. But the drive was 3 hours without any airconditioning.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your transfer. Please note that the published travel time of 40 minutes is the estimated time for the actual distance between the pickup and drop-off points. It does not include additional time for pick up and drop off of other passengers along the way, which is a characteristic of a shared shuttle service. We understand that this may have caused the journey to take longer than expected. Regarding the lack of air conditioning, we apologize for the discomfort you experienced. We take vehicle conditions seriously, and we have forwarded your feedback to our customer care team for a thorough review and necessary actions to be taken. We value your feedback as it helps us improve our services. Should you have any further concerns or questions, please don't hesitate to contact our customer care team directly. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Absolutely horrible experience with them. Driver didn’t show, so I called the number on my voucher and the lady confirmed that she cancelled the ride. I asked for a refund and she hung up on me. I proceeded to call many times and would either be hung up on, or threatened that the driver was there.”

Helpful Report

Posted 1 year ago

We are sorry to hear about your unpleasant experience with our service. Your feedback is important to us, and we take these matters seriously. We have forwarded your complaint to our customer care team for further investigation and quality control. It is not our standard practice to cancel rides without proper notification or to hang up on customers. We apologize for any inconvenience caused and assure you that we will thoroughly review this incident to prevent such occurrences in the future. Our customer care team will be in touch with you shortly to address your concerns and provide assistance regarding your refund request. We appreciate your patience and understanding as we work towards resolving this matter. If you have any additional details or questions, please don't hesitate to reach out to our customer care team directly. Thank you for bringing this to our attention, and we apologize for the inconvenience you have experienced.

Posted 1 year ago

“We waited a long time for the bus, then it left for a long time. the journey from the airport takes a long time, 2-3 hours, and not to the hotel itself, but to the nearest bus stop near the hotel. I do not recommend traveling from the airport it took a very long time, after you get to the hotel it will take up to 4 hours”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback about your recent shuttle experience. We apologize for any inconvenience caused by the wait and the duration of the journey. Shuttle services operate on a shared basis, picking up passengers from multiple flights and taking them to various destinations. This can result in additional waiting time as the bus needs to accommodate different schedules and routes. Regarding the duration of the journey, it is important to note that shuttle services typically make stops at various drop-off points near hotels, rather than providing a direct transfer to each individual hotel. This allows us to serve multiple customers efficiently and keep the cost of the service more affordable compared to private transfers. However, we understand that the travel time may be longer than expected, especially during peak hours or due to traffic conditions. We appreciate your patience and understanding during these circumstances. For customers seeking a more direct and expedient transfer, we also offer private transfer options that provide a dedicated vehicle for your party. This option ensures a faster and more personalized service tailored to your specific needs. We appreciate your feedback and will continue to review and improve our services to provide a better experience for our customers. If you have any further concerns or require assistance, please don't hesitate to reach out to our customer care team. Thank you for choosing our shuttle service, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Recogida con horas de anticipación al vuelo”

Helpful Report

Posted 1 year ago

Gracias por compartir su experiencia con nuestro servicio de transporte. Lamentamos cualquier confusión o inconveniente causado por la recogida anticipada antes de su vuelo. Nuestro objetivo es garantizar que los pasajeros lleguen al aeropuerto con suficiente tiempo de antelación para cumplir con los requisitos de check-in y seguridad. Por lo tanto, es posible que las recogidas se programen con cierta anticipación para garantizar una llegada oportuna al aeropuerto y evitar posibles retrasos imprevistos en el camino. Sin embargo, entendemos que cada situación es única y siempre estamos abiertos a comentarios y sugerencias de nuestros clientes. Valoramos su opinión y utilizaremos su retroalimentación para revisar y mejorar nuestros procesos. Si tiene alguna otra inquietud o pregunta, no dude en ponerse en contacto con nuestro equipo de atención al cliente. Estaremos encantados de asistirle en lo que podamos. Agradecemos su confianza en nuestro servicio de transporte y esperamos tener la oportunidad de brindarle una experiencia mejorada en el futuro.

Posted 1 year ago

“The shuttle did not collect me for return journey to the airport. This meant I had to take a local taxi at cost of €120”

Helpful Report

Posted 1 year ago

Thank you for bringing this matter to our attention. We apologize for any inconvenience you experienced with the shuttle service not collecting you for your return journey to the airport. Your feedback is important to us, and we have forwarded your complaint to our customer care team for review and resolution. We understand the frustration and additional cost this situation has caused you. Our team will thoroughly investigate the issue and work towards finding a satisfactory resolution for you. Please rest assured that we take these matters seriously and will take the necessary steps to prevent such incidents in the future. Thank you for your patience and understanding. We will be in touch with you shortly to discuss the matter further and provide you with a resolution.

Posted 1 year ago

“We drove on the 23th of June from tossa de mar to Barcelona airport . The bus driver did not only scream the entire time at other drivers but also at the bus passengers. He was real aggressive and even screamed at children just because they accidentally left their hairbrush an a seat on which they weren’t allowed to sit (which was also not understandable why we could not choose our seats by ourselves). The window was almost broken and it sounded like it could fall out every second. Anyways we got to the airport but the general experience was very bad”

Helpful Report

Posted 1 year ago

Thank you for bringing this issue to our attention. We sincerely apologize for the negative experience you had during your transfer. Providing a safe and comfortable journey is our top priority, and we are sorry that this was not reflected in your recent trip. We have forwarded your feedback to our customer care team for immediate review and quality control. They will thoroughly investigate the incident and take the necessary steps to address the driver's behavior and ensure that such incidents do not happen again in the future. We appreciate you taking the time to share your concerns with us, as it allows us to improve our services and provide a better experience for our customers. If there is any additional information you would like to provide or if you have any further concerns, please do not hesitate to contact our customer care team directly. We are committed to resolving this matter and ensuring that you receive the appropriate support and assistance. Once again, we apologize for the inconvenience you experienced and thank you for your understanding. We will take your feedback seriously and work diligently to improve our services.

Posted 1 year ago

“RIDICOLOUS! RUDE! UNPROFESSIONAL! EXTREMELY RUDE!!!!!! I had a call with customer service around 2 weeks ago and I want to express my disappointment about the lady was talking to me I needed information about the pick up time about one of mine bookings. So she started to ask details first, to which hotel.is.the booking made. I did spell her TSANOTEL - see https://maps.app.goo.gl/S3P5dN3MbxSLLC489 - many times and she stated this hotel does not exist. Well, my booking does totally exist and another 3 bookings of mine are confirmed to this hotel plus the person was leaving the day after , was dropped off by this hotel 2 days ago.... So she said give me your name. I asked mine or of the passenger because the 2 are not the same. She said mine, she said cannot find I was like ok try the passenger's name is more logic? Also she wasn't able to find at this point I said there is a booking reference why don't you try that? She answered to.me: YOU DON'T KNOW OUR SYSTEM SO UOU DONT TELL ME WHAT I HAVE TO DO excuse me?????? She kept on insisting that I must tell her correct hotel name why I spelled it for her, then after the 100th try around she tells me yes uts Tsanotel. Sorry lady but this is very rude and not very smart! After I told her ok now explain please what's your issue with this hotel because I have another 3 bookings confined there and I want to know if there is any issue, she pretended she didn't hear this question so I asked another 2 times and she just ignored it pretending she didn't understand or hear - maybe because then she should have simply say I'm sorry I misunderstood when you was spelling the name. Instead she did cut the line on me pretending we politely said bye to each other while I was still talking to her. This was absolutely super rude and I'm really disappointed and upset. I got a response my complaint is being reviewed. BUT HERE IS THE SECOND OF TODAY! i was still waiting for your answer since last time i sent my complaint and today i need to send another one, i am absolutely very much upset, unsatisfied, and I am totally ready to give 0 rating on the email i received to rate your service. here you go! My sister today had a booking with you, her name is XXXXX (find it in my email) was on the pick up point ON TIME EVEN BEFORE, waiting before TSANOTEL, her booking number to come here was this:xxxx (find it in my email) and now she needed to go back. What happens ? It is written on her booking that she must wait 10 minutes due to big traffic so she called 10 minutes after the fixed pick up time and she's told the taxi driver already left. So when she said what do you mean i was here no1 called me she was told SORT THIS OUT YOURSELF WHAAAAATTTTTTTTTTTTTTTTTTTTTTT???????????????? WHAT DO YOU MEAN LADIES WORKING FOR THIS SERVICE WE CALL EVERY TIME ASKING POLITELY NORMALLY TO ASK INFO ABOUT THE SERVICE WE PAID FOR AND YOU TALK TO US LIKE THIS? ARE YOU SERIOUSLY KIDDING? I called back and the other lady says WE DO NOT CALL ANY PASSENGER IF WE DON'T FIND THEM, TAXIDRIVERS LEAVES AND BYYE AGAIN I MUST ASK WHAT DO YOU MEAN>???? VERY RUDE? RAISING YOUR VOICE? THEN YOU PRETEND AGAIN ON THE PHONE SAYING THAT I DID RAISE MINE? DO YOU ALSO LIE? ARE YOU AWARE THAT THIS WAS A BOOKING TO THE AIRPORT AND THE PASSENGER MAY LOSE THE FLIGHT BECAUSE OF YOUR IGNORANCE? DO YOU KNOW HOW MUCH MONEY DOES THAT COST? AH SORRY YOU DON'T CARE! SO QUITE YOUR JOB WOMAN ! This transfer was already booked we paid for it this is not acceptable first of all nobody apologized yet for your VERY VERY RUDE RIDICOLOUS way of doing! second YOU MUST REFUND THIS BOOKING AND I AM ABSOLUTELY NEEDING THE INFORMATION HOW TO CLAIM THE AMOUNT OF HER BOOKING BECAUSE THIS IS A JOKE. looking for your soonest reply.”

Helpful Report

Posted 1 year ago

We apologize for the negative experience you had with our customer service representative. We take your feedback seriously, and we have escalated your case to our Customer Care team for thorough review. They will investigate the incidents you described and address the issues raised. We understand the frustration caused by the miscommunication and unprofessional behavior you encountered during your interactions with our representative. We apologize for any inconvenience caused and assure you that this is not reflective of our usual standards of service. Regarding the issue with your sister's booking, we apologize for the inconvenience she experienced. Our team will thoroughly investigate the situation and take appropriate action to ensure such incidents are avoided in the future. We appreciate your patience and understanding while we investigate your concerns. Our Customer Care team will be in touch with you soon to provide further assistance and address your refund request. Thank you for bringing these matters to our attention, and we apologize once again for any inconvenience caused.

Posted 1 year ago

“I purchased a ticket because I was supposed to be traveling in Europe. I ended up spraining my ankle and had to cancel my trip. I contacted the company and even though I had a doctor's note saying I couldn't travel they wouldn't give me a refund or work with me on a credit for a future trip. This is the worst company and I will never be using their services again.”

Helpful Report

Posted 1 year ago

We regret to hear about your unfortunate situation and apologize for any inconvenience caused. We understand that unexpected events can disrupt travel plans. However, we would like to clarify our cancellation policy. Our shuttle services operate on specific terms and conditions, which include cancellation deadlines. Unfortunately, in this case, your cancellation request was made too close to the travel date, and we were unable to provide a refund or credit for a future trip. We genuinely empathize with your circumstances and the doctor's note provided, but we must adhere to our policies to ensure fairness and consistency for all customers. We apologize if this decision did not meet your expectations. We appreciate your feedback, as it helps us improve our services. If you have any further questions or concerns, please do not hesitate to reach out to our customer care department. Thank you for considering our services, and we wish you a speedy recovery.

Posted 1 year ago

“This was the worst service I have ever received. The website stated the transfer would be 40 minutes approximately but it took over 4 hours! We landed at 23:05 at Girona airport and got to our hotel in Lloret de Mar at 03:15. The trip from the airport to the hotel direct is a 25 minute drive. Therefore do not trust the website what so ever! The driver could not speak any English and didn't help whatsoever.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback regarding your recent transfer experience. We apologize for any inconvenience you encountered during your journey. Please note that shuttle transfers operate on a shared basis, which means they collect passengers from multiple flights and make stops at various hotels along the way. This can sometimes result in longer travel times, especially if there are multiple drop-offs before reaching your destination. We understand that the website indicated a shorter estimated transfer time, and we apologize if this did not align with your actual experience. We continuously strive to provide accurate information and set realistic expectations for our customers. Regarding the language barrier with the driver, we apologize for any difficulty you faced in communicating your needs. We aim to have drivers who can effectively communicate in English, but there may be instances where language proficiency can vary. We will review this matter with our team to ensure better language support for future transfers. We appreciate your feedback and take it seriously as we constantly work to improve our services. If there is anything else you would like to discuss or any further details you would like to provide, please don't hesitate to contact our customer service team. We value your feedback and are committed to addressing your concerns. Once again, we apologize for the inconvenience caused and appreciate your understanding. We hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“We used this service to transfer from the airport to Son Antem. We paid in advance months before the holiday. We were picked up on time and the driver was very friendly, but we were asked to pay 84Euros at the end of the short journey (he required some convincing despite us having a certificate from the company). All was well in the end, but it was an unpleasant end to an otherwise stress free journey.”

Helpful Report

Posted 1 year ago

Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced regarding the unexpected request for payment at the end of your transfer. This is not the level of service we strive to provide. Rest assured, we have escalated your feedback to our Customer Care team for a thorough investigation. They will review the details of your case and take appropriate measures to address the issue and prevent it from happening in the future. We value your business and appreciate your understanding. We are committed to providing a stress-free and seamless experience for our customers, and we will work diligently to resolve this matter. If you have any further concerns or questions, please don't hesitate to contact our Customer Care team directly.

Posted 1 year ago

“I'm very upset because I didn't get picked up for my transfer to the airport and I also got dropped off at the wrong place so I had to walk all the way to the other end of the island and so I had to pay to get to the airport so I am not happy with your service”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you experienced with your transfer. However, based on the information you provided, it seems there may have been a misunderstanding. Your booked service was in mainland Spain, not an island. If there was a mix-up or confusion regarding your pickup location or drop-off point, we sincerely apologize for any inconvenience caused. We strive to ensure accurate and timely transfers for all our customers. To address your concerns and provide appropriate assistance, we kindly request that you contact our customer service team. They will investigate the situation further and work towards a resolution. Your feedback is valuable to us, and we appreciate the opportunity to rectify any issues you may have encountered. Once again, we apologize for any inconvenience caused and hope to have the opportunity to restore your confidence in our services.

Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,234 reviews