Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.46

4.5 Rating 2,325 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,325 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“Sitter ena dagen och gör en bokning och det går bra. Allt går att genomföra. Sedan några timmar senare får man mail att det inte fanns någon shuttle tillgänglig!!! Borde ha kommit upp direkt en röd text att det inte fanns tillgängligt på de datum jag bokade...”

Helpful Report

Posted 3 years ago

Vi ber om ursäkt för det besvär du upplevde med bokningen. Det är beklagligt att du fick ett mail om att det inte fanns någon shuttle tillgänglig några timmar efter att du gjort bokningen. Vi förstår hur frustrerande detta måste ha varit för dig, och vi beklagar för eventuell förvirring som detta kan ha orsakat. Det är viktigt för oss att du får en smidig och tillförlitlig bokningsupplevelse. Vi tar din feedback på allvar och kommer att undersöka vad som kan ha gått fel i detta fall. Vi kommer att arbeta för att förbättra vår bokningssystem för att förhindra att liknande situationer uppstår i framtiden. Tack för att du tog dig tid att dela dina erfarenheter med oss. Vi uppskattar dina synpunkter och använda dem för att förbättra vår service till våra kunder. Om du har några ytterligare frågor eller funderingar, är du välkommen att kontakta oss direkt. Vi hoppas att du ger oss en ny chans att tjäna dig bättre i framtiden.

Posted 3 years ago

“Busfahrer hat vergessen uns abzusetzen. Nach viel Diskussion am Ende seiner Tour hat er uns dann in der Nähe unseres Hotels raus gelassen”

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Posted 3 years ago

Vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben. Es tut uns aufrichtig leid, dass unser Busfahrer Sie vergessen hat abzusetzen. Das ist absolut inakzeptabel und entspricht nicht unserem Standard. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen dadurch entstanden sind. Wir werden diese Angelegenheit mit unserem Team besprechen, um sicherzustellen, dass so etwas nicht wieder vorkommt. Es freut uns jedoch, dass der Fahrer Sie schließlich in der Nähe Ihres Hotels abgesetzt hat. Wir hoffen, dass Sie trotz dieses Vorfalls eine angenehme Zeit hatten und würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen.

Posted 3 years ago

“Very bed experience, have booked two days before the transfer from Barcelona to salou, probably they didn't have enough passengers they cancelled by email on the day I have arrived with my two daughters after midnight, than went with taxi 230eur. No trust, only money talking with this company😤”

Helpful Report

Posted 3 years ago

We deeply regret the inconvenience and the lack of trust this incident may have caused. Our team is investigating the matter to understand what went wrong and to ensure this doesn't happen again in the future. Rest assured, we take your feedback seriously, and we are committed to making improvements to provide a better and more reliable service. Once again, we apologize for the inconvenience, and we hope you give us another chance to serve you in the future.

Posted 3 years ago

“All to Long waiting”

Helpful Report

Posted 3 years ago

We apologize for the long waiting time you experienced during your shuttle service. Shuttle transfers operate on a shared basis, picking up multiple passengers from different locations before heading to the destination. This process is aimed at providing cost-effective transportation for all passengers. However, we understand that the wait may have been longer than expected, and for that, we sincerely apologize. Your feedback is crucial to us, and we will review our procedures to improve the overall efficiency and reduce waiting times. Thank you for your understanding, and we hope that despite the inconvenience, you had a pleasant journey overall. If you have any further questions or concerns, please feel free to contact our customer care team.

Posted 3 years ago

“Bus was late by 30 mins approx. Bus had no signage to tell you which one it was. Clearly a problem with the bus gears as it could not get power going up hills nearly crashed on a bend. Could not wait to get to airport and get off it. Felt sorry for driver as he was fri but was under pressure”

Helpful Report

Posted 3 years ago

Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your journey. We take your comments seriously, and we will investigate the issue with the bus and address any technical problems to ensure the safety and comfort of our passengers. Your safety is our top priority, and we appreciate your understanding. We will also work on improving the signage on our buses to make them easily identifiable for our customers. Please rest assured that we value your feedback and will take the necessary steps to enhance our services. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

Posted 3 years ago

“Limited luggage requirement”

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Posted 3 years ago

We apologize for any inconvenience caused by the limited luggage requirement. Our shuttle service typically has a standard luggage allowance per passenger. However, we do offer the option to add additional luggage at an extra cost. This information is available on our website during the booking process, where you can select the appropriate number of additional luggage items. We understand that each traveller has different needs, and we strive to accommodate them as best as we can. Thank you for your feedback, and we will consider it for future improvements.

Posted 3 years ago

“Le trajet a duré beaucoup plus longtemps que prévu. Le pare brise était fendu et la voiture ne roulait pas vite surtout dans la fin du trajet sur les route de montagne Climatisation presque inexistantz”

Helpful Report

Posted 3 years ago

Nous sommes désolés que votre trajet ait été plus long que prévu et que vous ayez rencontré des problèmes avec le véhicule. Nous prenons vos commentaires au sérieux et les transmettrons à notre équipe responsable pour enquêter sur cette situation et prendre les mesures nécessaires. Votre satisfaction est notre priorité et nous nous excusons pour les désagréments que cela a pu causer.

Posted 3 years ago

“Sehr lange Wartezeit”

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Posted 3 years ago

Wir entschuldigen uns für die lange Wartezeit und die Unannehmlichkeiten, die dadurch entstanden sind. Wir werden Ihre Erfahrung an unser Kundendienstteam weiterleiten, um das Problem zu untersuchen und sicherzustellen, dass dies nicht erneut auftritt. Vielen Dank für Ihr Feedback.

Posted 3 years ago

“I took around 2 hours to get to the hotel without any traffic jams. And additional 1h waiting for departure.”

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Posted 3 years ago

We apologize for the extended travel time you experienced during your shuttle transfer, even without any traffic jams. Shuttle services are designed to accommodate multiple passengers, which can sometimes result in longer travel times depending on the number of stops and route taken. In addition to our shuttle service, we also offer private transportation options for those who prefer a more direct and personalized experience. Our private services ensure that you have exclusive use of the vehicle and allow for more flexibility in terms of departure and arrival times. We appreciate your feedback and will take it into consideration as we continuously strive to improve our services. If you have any further questions or require assistance, please do not hesitate to contact us. Thank you for your understanding, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.

Posted 3 years ago

“Long wait airport, 3 hour drive because drop off everybody”

Helpful Report

Posted 3 years ago

Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your shuttle service. Our shuttle services are designed to accommodate multiple passengers, which helps make the service more economical. However, we understand that the longer travel time and wait at the airport were not ideal for you. In addition to our shuttle service, we also offer private transportation options for those who prefer a more direct and efficient journey. Our private services provide personalized transportation without multiple stops, ensuring a quicker and more convenient experience. We appreciate your feedback and will take it into consideration as we strive to improve our services. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to our customer care department. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.

Posted 3 years ago

“Having previously used shuttle direct we were extremely disappointed upon the service received on this occasion. After arriving at our chosen pickup location, selected from the drop down list when booking & in good time, and our transport not arriving we contacted the emergency number. Whilst waiting / on hold the driver arrived on foot (20 + mins late) advising that we were in a pedestrian area. (Cars / vans had infact driven in this area - it was 5am in the morning). After arriving at our final destination the driver advised we must pay a late charge. I will be complaining in due course and seeking reimbursement of this charge.”

Helpful Report

Posted 3 years ago

We apologize for the inconvenience you experienced with our transfer service. We understand that the driver's arrival and the additional charge were disappointing aspects of your journey. Please be assured that we take such feedback seriously, and we have forwarded your concerns to our customer care team for further investigation and resolution. Our customer care team will be in contact with you to discuss your your concerns, and provide assistance regarding the late charge. We appreciate your patience in this matter and assure you that we will do our best to resolve it promptly. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. We value your feedback as it helps us improve our services. If you have any other questions or require further assistance, please don't hesitate to reach out to our customer care department.

Posted 3 years ago

“I have been a rally car driver, raced quad motor bikes and jumped mountain bikes of cliffs but I have never been as scared as I was on our transfer from our hotel to the airport. The driver turned up late then swerved over the 3 lanes on the motorway the whole way coming close to the barrier a few times, I kept asking him if he was ok but he said he didn’t understand. It has scared my whole family. I will be taking this further if I don’t get a full refund for this trip!!”

Helpful Report

Posted 3 years ago

We apologize for the distressing experience you had during your transfer. Safety is our utmost priority, and we understand how concerning it must have been for you and your family. Your feedback is important to us, and we take it very seriously. We have forwarded your review to our Customer Care department, who will thoroughly investigate the incident and address it with the driver and relevant parties involved. They will be in contact with you to gather more details and discuss the situation further. Please rest assured that we will do everything possible to address your concerns and take appropriate actions. We understand your desire for a refund, and our Customer Care team will work towards finding a suitable resolution. Thank you for bringing this matter to our attention, and we apologize once again for any distress caused. We appreciate your understanding and patience as we work towards resolving this issue.

Posted 3 years ago

“Confusion when passengers arrived at airport for pick-up , driver was not there , no directions to indicate which exit door the driver would be waiting at. Had to ring the company a number of times to get it sorted. Will not use this service again”

Helpful Report

Posted 3 years ago

We apologize for the confusion and inconvenience you experienced during your airport pick-up. It is regrettable that the driver was not present and that there was a lack of clear instructions regarding the meeting point. We understand the frustration this may have caused, and we assure you that we take your feedback seriously. The information regarding the meeting point and any specific instructions should have been provided on your voucher or booking confirmation. We apologize if this information was not clear or easily accessible to you. To further investigate this matter and ensure that it does not happen again in the future, we have forwarded your review to our Customer Care department for quality control. They will review the situation and take appropriate actions to address any shortcomings in our service. We sincerely apologize for any inconvenience this has caused you and appreciate your understanding. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to contact our customer service team. We are here to assist you. Thank you for bringing this to our attention, and we apologize once again for any inconvenience caused.

Posted 3 years ago

“Hej, Vi bokade och det skulle ta ca 50min - 2h 20 min senare var vi på vårt hotell så det blir nog inga fler bokningar hos er.”

Helpful Report

Posted 3 years ago

Tack för att du delar med dig av din upplevelse. Vi beklagar att din transfer tog längre tid än förväntat och att det påverkade din resa negativt. Våra shuttletransfers är vanligtvis planerade för att samla upp och släppa av passagerare vid olika hotell och destinationer längs vägen. Detta kan ibland innebära att resan tar längre tid än förväntat, beroende på antalet passagerare och trafikförhållandena. Vi förstår att du föredrar en snabbare transfer, och därför erbjuder vi också privata transferalternativ där du har en egen förare och transportmedel för att nå ditt resmål direkt och bekvämt. Vi beklagar återigen den förlängda restiden och hoppas att du ger oss möjligheten att tjäna ditt förtroende igen i framtiden. Om du har några ytterligare frågor eller önskar mer information om våra privata transferalternativ, är du välkommen att kontakta vår kundtjänst. Tack för din feedback, och vi beklagar eventuella besvär som uppstått.

Posted 3 years ago

“My trip has been cancelled because suddenly they do not stop at my destination anymore. They just changed their procedures while bookings were active. What a behavior is this to just alter an agreed contract? 3 Emails have been issued to me, asking confirmation to drop me elsewhere (35 minutes from my destination and without alternative). I had no access to Email at that time and as I did not reply they just cancelled my booking. Arriving at Faro airport I had no shuttle or other transfer. Luckily there has been public transport (waiting 1 hour).”

Helpful Report

Posted 3 years ago

We apologize for the inconvenience you experienced with your trip. Our primary method of communication is via email, and we strive to provide our customers with timely and accurate information regarding any changes or updates to their bookings. We understand that the change in procedures regarding your destination was unexpected and caused frustration. Our customer care department has been notified of your case and will conduct a thorough investigation to ensure that this issue is addressed and appropriate actions are taken. Regarding the emails requesting confirmation for an alternative drop-off location, we apologize if you were unable to access your email at that time. We encourage our customers to respond to such emails to ensure smooth communication and avoid any misunderstandings. We sincerely regret the inconvenience you faced upon arriving at Faro airport without a shuttle or other transfer. We appreciate your resourcefulness in utilizing public transport, although we understand that it resulted in a longer wait time. Once again, we apologize for the inconvenience caused and assure you that we take your feedback seriously. Our customer care team will be in contact with you to address your concerns and work towards a resolution. Thank you for your understanding and patience.

Posted 3 years ago

“Yo cancelado mi reservacion no recibo mi dinero”

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Posted 3 years ago

Vi beklager for eventuelle forsinkelser eller problemer med refusjonen av din avbestilling. Vi ønsker å forsikre deg om at vi tar slike saker seriøst og at vi er opptatt av å behandle refusjoner så raskt og effektivt som mulig. Vennligst merk at refusjonsprosessen kan ta litt tid avhengig av betalingsmetode og bankoverføringer. Vanligvis blir refusjoner behandlet innen en viss tidsramme, men det kan være forsinkelser i bankoverføringen som er utenfor vår kontroll. Dersom din bestilling tillater avbestilling med refusjon, vil pengene vanligvis bli refundert til deg med fradrag av eventuelle administrasjonsgebyrer som er assosiert med bestillingen. Vær oppmerksom på at det kan være en viss tidslag mellom når vi foretar refusjonen og når beløpet vises i din konto. Vi beklager for eventuelle ulemper dette kan ha forårsaket deg, og vi forsikrer deg om at vi gjør alt vi kan for å sikre en smidig refusjonsprosess. Dersom du har spørsmål eller behøver ytterligere assistanse angående refusjonen, ber vi deg vennligst kontakte vår kundeserviceteam direkte. Vi er her for å hjelpe deg. Vi setter pris på din forståelse og tålmodighet i denne saken. Takk for din tålmodighet, og vi beklager igjen for eventuelle ulemper dette har medført.

Posted 3 years ago

“They said it would be a drive of 40 minutes, with airconditioning. But the drive was 3 hours without any airconditioning.”

Helpful Report

Posted 3 years ago

Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your transfer. Please note that the published travel time of 40 minutes is the estimated time for the actual distance between the pickup and drop-off points. It does not include additional time for pick up and drop off of other passengers along the way, which is a characteristic of a shared shuttle service. We understand that this may have caused the journey to take longer than expected. Regarding the lack of air conditioning, we apologize for the discomfort you experienced. We take vehicle conditions seriously, and we have forwarded your feedback to our customer care team for a thorough review and necessary actions to be taken. We value your feedback as it helps us improve our services. Should you have any further concerns or questions, please don't hesitate to contact our customer care team directly. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

Posted 3 years ago

“Absolutely horrible experience with them. Driver didn’t show, so I called the number on my voucher and the lady confirmed that she cancelled the ride. I asked for a refund and she hung up on me. I proceeded to call many times and would either be hung up on, or threatened that the driver was there.”

Helpful Report

Posted 3 years ago

We are sorry to hear about your unpleasant experience with our service. Your feedback is important to us, and we take these matters seriously. We have forwarded your complaint to our customer care team for further investigation and quality control. It is not our standard practice to cancel rides without proper notification or to hang up on customers. We apologize for any inconvenience caused and assure you that we will thoroughly review this incident to prevent such occurrences in the future. Our customer care team will be in touch with you shortly to address your concerns and provide assistance regarding your refund request. We appreciate your patience and understanding as we work towards resolving this matter. If you have any additional details or questions, please don't hesitate to reach out to our customer care team directly. Thank you for bringing this to our attention, and we apologize for the inconvenience you have experienced.

Posted 3 years ago

“We waited a long time for the bus, then it left for a long time. the journey from the airport takes a long time, 2-3 hours, and not to the hotel itself, but to the nearest bus stop near the hotel. I do not recommend traveling from the airport it took a very long time, after you get to the hotel it will take up to 4 hours”

Helpful Report

Posted 3 years ago

Thank you for sharing your feedback about your recent shuttle experience. We apologize for any inconvenience caused by the wait and the duration of the journey. Shuttle services operate on a shared basis, picking up passengers from multiple flights and taking them to various destinations. This can result in additional waiting time as the bus needs to accommodate different schedules and routes. Regarding the duration of the journey, it is important to note that shuttle services typically make stops at various drop-off points near hotels, rather than providing a direct transfer to each individual hotel. This allows us to serve multiple customers efficiently and keep the cost of the service more affordable compared to private transfers. However, we understand that the travel time may be longer than expected, especially during peak hours or due to traffic conditions. We appreciate your patience and understanding during these circumstances. For customers seeking a more direct and expedient transfer, we also offer private transfer options that provide a dedicated vehicle for your party. This option ensures a faster and more personalized service tailored to your specific needs. We appreciate your feedback and will continue to review and improve our services to provide a better experience for our customers. If you have any further concerns or require assistance, please don't hesitate to reach out to our customer care team. Thank you for choosing our shuttle service, and we hope to have the opportunity to serve you better in the future.

Posted 3 years ago

“Recogida con horas de anticipación al vuelo”

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Posted 3 years ago

Gracias por compartir su experiencia con nuestro servicio de transporte. Lamentamos cualquier confusión o inconveniente causado por la recogida anticipada antes de su vuelo. Nuestro objetivo es garantizar que los pasajeros lleguen al aeropuerto con suficiente tiempo de antelación para cumplir con los requisitos de check-in y seguridad. Por lo tanto, es posible que las recogidas se programen con cierta anticipación para garantizar una llegada oportuna al aeropuerto y evitar posibles retrasos imprevistos en el camino. Sin embargo, entendemos que cada situación es única y siempre estamos abiertos a comentarios y sugerencias de nuestros clientes. Valoramos su opinión y utilizaremos su retroalimentación para revisar y mejorar nuestros procesos. Si tiene alguna otra inquietud o pregunta, no dude en ponerse en contacto con nuestro equipo de atención al cliente. Estaremos encantados de asistirle en lo que podamos. Agradecemos su confianza en nuestro servicio de transporte y esperamos tener la oportunidad de brindarle una experiencia mejorada en el futuro.

Posted 3 years ago

Shuttle Direct is rated 4.5 based on 2,325 reviews