Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,234 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,234 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Anonymous

Anonymous // 01/01/2019

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“Wouldn't use them again. Website stated bus every hour (but average of 45mins) only pickup for us from Salou to Barcelona airport was 6 hours before flight. Had almost 4 hours in the airport with a 1 year old. Rang the 3rd party and ShuttleDirect and both said the next bus was over 3 hours later almost everyone on the bus was on my flight so no idea why no bus could be scheduled at a better time.”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience and frustration you experienced with the timing of your transfer. We understand that the long wait time and mismatched schedule with your flight departure caused inconvenience, especially when traveling with a young child. Our aim is to provide convenient and timely transfers for our customers, and we apologize for falling short in this instance. We strive to schedule our buses based on the flight timings of our passengers to minimize waiting times. However, there are occasions when the availability and frequency of buses may be influenced by various factors, such as passenger demand and logistical constraints. We apologize if the information on our website regarding the frequency of buses led to any confusion or false expectations. We appreciate your feedback and will take it into consideration to improve our communication and ensure accurate and reliable information is provided to our customers. If there is anything else you would like to discuss or if you have any further concerns, please feel free to contact our customer care team. They will be more than willing to assist you and address any additional issues. Again, we apologize for the inconvenience caused and appreciate your feedback. We value your patronage, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Der Transfer war unmöglich. Die Fahrt vom Aerport dauerte 3 Stunden und endete irgendwo in Lloret. Der Fahrer war desorientiert und hat keines der Ziele gefunden.”

Helpful Report

Posted 1 year ago

Wir bedauern zutiefst Ihre enttäuschende Erfahrung mit unserem Transfer-Service. Ihr Feedback ist für uns äußerst wichtig, und wir möchten uns aufrichtig für die Unannehmlichkeiten entschuldigen, die Ihnen dadurch entstanden sind. Es tut uns leid zu hören, dass die Fahrt vom Flughafen so lange gedauert und an einem falschen Ort geendet hat. Dies entspricht in keiner Weise unserem Servicestandard, und wir verstehen Ihren Ärger und Ihre Frustration darüber. Wir möchten Ihnen versichern, dass wir Ihr Feedback ernst nehmen und die Angelegenheit gründlich untersuchen werden. Wir werden sicherstellen, dass unsere Fahrer angemessen geschult und mit den richtigen Informationen ausgestattet sind, um eine reibungslose und pünktliche Abwicklung des Transfers zu gewährleisten. Wir bedauern aufrichtig die Unannehmlichkeiten und das Unbehagen, das Ihnen durch diese Erfahrung entstanden ist. Ihre Zufriedenheit hat für uns höchste Priorität, und wir möchten Ihnen versichern, dass wir die erforderlichen Maßnahmen ergreifen werden, um sicherzustellen, dass sich ein solches Ereignis nicht wiederholt. Falls Sie weitere Fragen oder Bedenken haben, wenden Sie sich bitte an unseren Kundenservice. Unser Team steht Ihnen zur Verfügung, um Ihnen zu helfen und weitere Informationen bereitzustellen. Nochmals möchten wir uns aufrichtig bei Ihnen entschuldigen und uns für die entstandenen Unannehmlichkeiten bedanken. Wir sind bestrebt, unseren Service kontinuierlich zu verbessern, und Ihr Feedback ist von unschätzbarem Wert, um dies zu erreichen. Vielen Dank für Ihr Verständnis und Ihre Geduld.

Posted 1 year ago

“Very bad service”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you experienced with our service. Your satisfaction is our top priority, and we would like to understand more about the issues you encountered in order to address them appropriately. We kindly request that you contact our Customer Care team directly so that we can gather more details about your specific situation and work towards a resolution. Your feedback is important to us, and we are committed to improving our services based on customer feedback. Thank you for bringing this to our attention, and we look forward to assisting you further.

Posted 1 year ago

“never again”

Helpful Report

Posted 1 year ago

We're sorry to hear that you had a negative experience. We strive to provide the best service possible, and we would like to understand the issues you encountered to address them appropriately. We kindly request that you contact our customer care team directly so that we can thoroughly review your concerns and work towards a resolution. Your feedback is important to us, and we want to ensure that we can address any issues you may have faced. Thank you for your understanding, and we look forward to assisting you further.

Posted 1 year ago

“We waited one hour. The driver did not show up at Frankfurt airport. The office did not answer the phone. My messages were not returned. Disputing the charge.”

Helpful Report

Posted 1 year ago

We sincerely apologize for the inconvenience you experienced with our service. This is not the level of service we strive to provide to our customers. We understand your frustration and want to assure you that we take this matter seriously. Our Customer Care team has been notified about your issue and they will be in contact with you shortly to resolve the situation and address your concerns. Thank you for bringing this to our attention and giving us the opportunity to make it right.

Posted 1 year ago

“Transfer didn't turn up”

Helpful Report

Posted 2 years ago

We apologize for the inconvenience you experienced with your transfer not showing up. Our customer care team has been informed of your situation, and they will be in contact with you shortly to provide a resolution to the issue. We take your feedback seriously, and we are committed to providing reliable and timely transfer services to all our customers. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.

Posted 2 years ago

“Would not recommend this service Poor service And poor response when informed of concerns Driver did not leave his seat to inform If each stop Could have stood up to inform of each stop but remained seated throughout journey”

Helpful Report

Posted 2 years ago

We deeply regret the inconvenience you encountered during your recent trip. We strive to offer dependable and efficient transportation services to all our customers, and we understand that we failed to meet your expectations on this occasion. Your feedback is highly valued, and we are actively investigating the issues you mentioned to improve our services. We appreciate your honesty, and it helps us to address the problems and make necessary improvements. Once more, please accept our apologies for any inconvenience caused, and we thank you for bringing this to our attention. We take our customers' satisfaction seriously, and we're committed to providing the best experience possible. If you have any further concerns or feedback, please do not hesitate to reach out to us. We would be glad to assist you in any way we can.

Posted 2 years ago

“I was very upset as you claimed to drop me off at my hotel. I am a middle aged woman travelling on my own. The driver dropped me off last, at a different hotel and said this was the ‘meeting point’. He didn’t even check to see if I knew where my hotel was. It was 11pm, I had 2 heavy bags in a foreign country with no internet access. I had to walk 300m with my luggage in the dark and I only knew where my hotel was as I located it earlier when I had wifi. I chose this option so that I wouldn’t have to navigate the city on my own at night. The driver left me potentially unsafe after he dropped off all the other passengers directly yo their hotels. He saved himself 2 minutes at the risk of my safely.”

Helpful Report

Posted 2 years ago

We apologize for the inconvenience you experienced during your recent. Our aim is to provide reliable and efficient transportation services to all of our customers, and we understand your frustration with the drop-off location. Please note that we always aim to drop off our passengers as close to their accommodation as possible. However, there may be various reasons why we cannot drop off directly at the hotel, such as pedestrian areas, traffic restrictions, temporal restrictions due to events, or logistical reasons. In such cases, we will always drop off customers as close as possible to the hotel or at a designated meeting point, as was the case in your situation. We regret that the driver did not check if you knew where your hotel was and apologize for any inconvenience caused. We will investigate this matter and address it with the driver to ensure this does not happen again in the future. Thank you for bringing this to our attention, and we apologize for any inconvenience you experienced. If you have any further concerns or feedback, please don't hesitate to contact us. We hope to have the opportunity to provide you with a better transportation experience in the future.

Posted 2 years ago

“No working seat belts in the car, my partner was pregnant & the driving was driving extremely fast. Had to sit for 45 minutes with no seat belt”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your recent trip. We take this matter seriously and are currently investigating the issue you have raised regarding the seat belts in the car. The safety and well-being of our passengers is of utmost importance to us, and we assure you that your concern will be addressed. Our customer care department has been advised and will be in touch with you shortly. Once again, we apologize for the inconvenience and thank you for bringing this to our attention.

Posted 2 years ago

“I have used this service on many occassions without any problems from different airports. Unfortunately we did experience a major problem on our last trip, on arrival at Palma airport we went our coach, the driver was very rude we had to put out cases on ourselves and we sat on the caoch for well over an hour and a half without a single word from him. On arrival at what we thought was our hotel he pointed us up a hill to what he said was our hotel, we dragged pur case up the hill about quartèr of a mile just to find it was closed fown Sol hotel. I had to go into a shop and the lady pointed us in the right direction back down the hill and then another 200 yards on the other side of the road. I have never had such bad service.The return pick up was brilliant, just what I expected on time and at the correct place. I will use tis company again and hope I do not meet that driver again.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with your feedback about your recent trip with our service. We're glad to hear that you have used our service without any issues on previous occasions from different airports. However, we're sorry to learn that you experienced a major problem during your last trip when you arrived at Palma airport. We apologize for any inconvenience caused by the behavior of the driver and for the lack of communication. This is certainly not the kind of service that we strive to provide, and we apologize for the inconvenience and frustration that this caused. On a positive note, we're glad to hear that your return pick-up was brilliant and met your expectations. We hope to have the opportunity to serve you again in the future and provide you with a more seamless and pleasant experience. We appreciate your feedback and will use it to improve our service and avoid similar incidents from happening again. Thank you for choosing our service, and we hope to have the chance to serve you again soon.

Posted 2 years ago

“Dropped us off at the wrong Hotel. Then had to pay 10e for a taxi to get to the right hotel. Then had to phone and tell them the Hotel we were in so they could pick us up for the return journey. They hadn’t heard of the Hotel!!! Had to get the manager of the hotel to speak to them and explain what had happened. Very frustrating and disappointing.”

Helpful Report

Posted 2 years ago

We apologize for the inconvenience caused by dropping you off at the wrong hotel. However, we must mention that the hotel listed on your booking was in the centre of the city, and it is possible that there may have been a misunderstanding with the word "centre". In the future, please note that the exact hotel name and address should be included on your booking to avoid any confusion. We are glad to hear that you were able to reach the correct hotel and that the return journey went smoothly. Thank you for choosing our service, and we hope to serve you better in the future.

Posted 2 years ago

“Was left in the middle of Santa Cruz with large suitcase and no help with where hotel was. Driver just pointed in random direction. Wouldn't recommend or use again.”

Helpful Report

Posted 2 years ago

We apologize for the inconvenience caused to you during your recent shuttle transfer. Our shuttle services have designated drop-off points, and there are multiple pedestrian areas where the shuttle cannot reach. We understand how frustrating it must have been for you, and we apologize for the lack of assistance provided by the driver. We take your feedback seriously and will make sure to remind our drivers to be more helpful and accommodating in such situations. We hope you will consider giving us another chance in the future.

Posted 2 years ago

“The ride was 45min late when we went from BCE to Lloret and more than 1h late when we went back. We were lucky not to miss our plane. Not so sure about the other guys traveling on the same bus. We called the call center a couple of times and they always said "the bus will be there in 5min" - which stretched into 1h. Also I think the driver was drunk the night before because he was weird, rude, screaming and driving weird.”

Helpful Report

Posted 2 years ago

We apologize for the delays you experienced during your transfer. We take all customer feedback seriously, and we can assure you that we do not tolerate any kind of unprofessional behaviour from our drivers. We can inform you that the driver in question was not intoxicated. However, we understand that their behaviour caused you discomfort during your transfer. We will investigate this matter further to ensure that it does not happen again in the future. Please accept our sincere apologies for any inconvenience caused. We value your feedback and will use it to improve our service for all our customers.

Posted 2 years ago

“Accepted booking but then cancelled the morning before my booking due to lack of availability. Other companies user would check this information before confirming bookings”

Helpful Report

Posted 2 years ago

We apologize for any inconvenience caused by the cancellation of your booking. We understand that this can be frustrating, especially when plans have been made in advance. Please be assured that we take every effort to ensure that bookings are fulfilled, however, in some cases, unforeseen circumstances may arise which may lead to the cancellation of a booking. We always aim to inform our customers of any changes as soon as possible and offer alternatives where available. We appreciate your feedback and will use it to review our processes to prevent similar situations from happening in the future. We hope to have the opportunity to provide you with a better experience on your next trip.

Posted 2 years ago

“Well over 2 hours transfer to and from Benidorm. Routes truly need adjustment.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave your review. We apologize for any inconvenience caused by the duration of your transfer. We understand that a long transfer time can be tiring and frustrating, especially after a flight. We are constantly reviewing our routes and schedules to ensure that we provide the most efficient and comfortable transfer service possible. However, there are times when traffic or other unforeseen circumstances may cause delays. We appreciate your feedback and will use it to continue to improve our services. We hope to have the opportunity to provide you with a better experience on your next transfer.

Posted 2 years ago

“The car, which we paid, we didn't find at the airport. After ten minutes of searching, we find a woman, who help us, but we had to travel by a bus, not so, what we had paid.”

Helpful Report

Posted 2 years ago

We apologize for the inconvenience you experienced with our service. We take your feedback seriously and want to investigate the matter further. Our customer care department will be in touch with you soon to discuss the details of your experience and provide a resolution.

Posted 2 years ago

“The waiting at the airport was very long and the return much to early will not use this transfer again”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We apologize for the inconvenience you experienced during your transfer. We would like to clarify that our shuttle service operates on a shared-ride basis, which means that multiple passengers travel on the same vehicle to keep the transfer costs economical. This may result in a longer waiting time at the airport or an earlier pickup time for the return trip. However, we understand that some passengers prefer more personalized and direct service. For this reason, we also offer private vehicle transfers at a higher cost. These services provide more flexibility and convenience, and are ideal for passengers who wish to avoid any waiting time or have specific pickup and drop-off requirements. We hope this information clarifies our service options and we hope to have the opportunity to serve you again in the future. Please do not hesitate to contact us directly for any further assistance or clarification.

Posted 2 years ago

“Not advertised correctly. Image showed small mini van or bus. Told journey would be 40 minutes. We were on a huge coach which made around 15 stops. 2 and half hours with a toddler! Awful journey 40 minutes.”

Helpful Report

Posted 2 years ago

Geraldine, thank you so much for taking the time to let us know about your experience. We appreciate you giving us your valuable feedback and we are sorry that the journey did not turn out to be as expected. Shuttle images show van and a coach as we do not know beforehand what vehicle the service will be performed with. Again, thank you for taking the time to get in touch with us.

Posted 2 years ago

“I will never use them again, they took my booking and money then cancelled it.”

Helpful Report

Posted 2 years ago

We are extremely sorry to hear about your negative experience. It's important for us to investigate and take appropriate action to ensure our customers receive the best service. Our Customer Care department has been notified and will be contacting you to offer a suitable resolution.

Posted 2 years ago

“Nobody meets me take from account 26€,when I ask refund they said that’s your problem and stuff screaming on me. Never again not recommended. I not get my money back.”

Helpful Report

Posted 2 years ago

Dear Inese, Thank you so much for taking the time to tell us about your experience. We truly apologize that you did not have the experience that you were expecting, particularly with regards to the way you were treated. We would love to have the chance to review the circumstances happened and reach a positive resolution. Our Customer Care will be in contact with you. Once again, thank you for bringing this situation to our attention.

Posted 2 years ago

Shuttle Direct is rated 4.5 based on 2,234 reviews