Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.46

4.5 Rating 2,284 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,284 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“The waiting at the airport was very long and the return much to early will not use this transfer again”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We apologize for the inconvenience you experienced during your transfer. We would like to clarify that our shuttle service operates on a shared-ride basis, which means that multiple passengers travel on the same vehicle to keep the transfer costs economical. This may result in a longer waiting time at the airport or an earlier pickup time for the return trip. However, we understand that some passengers prefer more personalized and direct service. For this reason, we also offer private vehicle transfers at a higher cost. These services provide more flexibility and convenience, and are ideal for passengers who wish to avoid any waiting time or have specific pickup and drop-off requirements. We hope this information clarifies our service options and we hope to have the opportunity to serve you again in the future. Please do not hesitate to contact us directly for any further assistance or clarification.

Posted 3 years ago

“Not advertised correctly. Image showed small mini van or bus. Told journey would be 40 minutes. We were on a huge coach which made around 15 stops. 2 and half hours with a toddler! Awful journey 40 minutes.”

Helpful Report

Posted 3 years ago

Geraldine, thank you so much for taking the time to let us know about your experience. We appreciate you giving us your valuable feedback and we are sorry that the journey did not turn out to be as expected. Shuttle images show van and a coach as we do not know beforehand what vehicle the service will be performed with. Again, thank you for taking the time to get in touch with us.

Posted 3 years ago

“I will never use them again, they took my booking and money then cancelled it.”

Helpful Report

Posted 3 years ago

We are extremely sorry to hear about your negative experience. It's important for us to investigate and take appropriate action to ensure our customers receive the best service. Our Customer Care department has been notified and will be contacting you to offer a suitable resolution.

Posted 3 years ago

“Nobody meets me take from account 26€,when I ask refund they said that’s your problem and stuff screaming on me. Never again not recommended. I not get my money back.”

Helpful Report

Posted 3 years ago

Dear Inese, Thank you so much for taking the time to tell us about your experience. We truly apologize that you did not have the experience that you were expecting, particularly with regards to the way you were treated. We would love to have the chance to review the circumstances happened and reach a positive resolution. Our Customer Care will be in contact with you. Once again, thank you for bringing this situation to our attention.

Posted 3 years ago

“Reservation was not possible.”

Helpful Report

Posted 3 years ago

We apologize for the inconvenience, but sometimes our availability can be limited due to high demand or last minute bookings. We recommend booking in advance to ensure availability and avoid disappointment. Please feel free to check our website regularly for updates on availability, or contact our customer service team for further assistance.

Posted 3 years ago

Shuttle Direct is rated 4.5 based on 2,284 reviews