Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.46

4.5 Rating 2,325 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,325 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

Français

Nederlands

Dansk

Italiano

Svenska

Polski

Русский

Suomi

Norsk

Português

“Accepted booking but then cancelled the morning before my booking due to lack of availability. Other companies user would check this information before confirming bookings”

Helpful Report

Posted 3 years ago

We apologize for any inconvenience caused by the cancellation of your booking. We understand that this can be frustrating, especially when plans have been made in advance. Please be assured that we take every effort to ensure that bookings are fulfilled, however, in some cases, unforeseen circumstances may arise which may lead to the cancellation of a booking. We always aim to inform our customers of any changes as soon as possible and offer alternatives where available. We appreciate your feedback and will use it to review our processes to prevent similar situations from happening in the future. We hope to have the opportunity to provide you with a better experience on your next trip.

Posted 3 years ago

“Well over 2 hours transfer to and from Benidorm. Routes truly need adjustment.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave your review. We apologize for any inconvenience caused by the duration of your transfer. We understand that a long transfer time can be tiring and frustrating, especially after a flight. We are constantly reviewing our routes and schedules to ensure that we provide the most efficient and comfortable transfer service possible. However, there are times when traffic or other unforeseen circumstances may cause delays. We appreciate your feedback and will use it to continue to improve our services. We hope to have the opportunity to provide you with a better experience on your next transfer.

Posted 3 years ago

“The car, which we paid, we didn't find at the airport. After ten minutes of searching, we find a woman, who help us, but we had to travel by a bus, not so, what we had paid.”

Helpful Report

Posted 3 years ago

We apologize for the inconvenience you experienced with our service. We take your feedback seriously and want to investigate the matter further. Our customer care department will be in touch with you soon to discuss the details of your experience and provide a resolution.

Posted 3 years ago

“The waiting at the airport was very long and the return much to early will not use this transfer again”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We apologize for the inconvenience you experienced during your transfer. We would like to clarify that our shuttle service operates on a shared-ride basis, which means that multiple passengers travel on the same vehicle to keep the transfer costs economical. This may result in a longer waiting time at the airport or an earlier pickup time for the return trip. However, we understand that some passengers prefer more personalized and direct service. For this reason, we also offer private vehicle transfers at a higher cost. These services provide more flexibility and convenience, and are ideal for passengers who wish to avoid any waiting time or have specific pickup and drop-off requirements. We hope this information clarifies our service options and we hope to have the opportunity to serve you again in the future. Please do not hesitate to contact us directly for any further assistance or clarification.

Posted 3 years ago

“Not advertised correctly. Image showed small mini van or bus. Told journey would be 40 minutes. We were on a huge coach which made around 15 stops. 2 and half hours with a toddler! Awful journey 40 minutes.”

Helpful Report

Posted 3 years ago

Geraldine, thank you so much for taking the time to let us know about your experience. We appreciate you giving us your valuable feedback and we are sorry that the journey did not turn out to be as expected. Shuttle images show van and a coach as we do not know beforehand what vehicle the service will be performed with. Again, thank you for taking the time to get in touch with us.

Posted 3 years ago

“I will never use them again, they took my booking and money then cancelled it.”

Helpful Report

Posted 3 years ago

We are extremely sorry to hear about your negative experience. It's important for us to investigate and take appropriate action to ensure our customers receive the best service. Our Customer Care department has been notified and will be contacting you to offer a suitable resolution.

Posted 3 years ago

“Nobody meets me take from account 26€,when I ask refund they said that’s your problem and stuff screaming on me. Never again not recommended. I not get my money back.”

Helpful Report

Posted 3 years ago

Dear Inese, Thank you so much for taking the time to tell us about your experience. We truly apologize that you did not have the experience that you were expecting, particularly with regards to the way you were treated. We would love to have the chance to review the circumstances happened and reach a positive resolution. Our Customer Care will be in contact with you. Once again, thank you for bringing this situation to our attention.

Posted 3 years ago

“Reservation was not possible.”

Helpful Report

Posted 3 years ago

We apologize for the inconvenience, but sometimes our availability can be limited due to high demand or last minute bookings. We recommend booking in advance to ensure availability and avoid disappointment. Please feel free to check our website regularly for updates on availability, or contact our customer service team for further assistance.

Posted 3 years ago

Shuttle Direct is rated 4.5 based on 2,325 reviews