Slyman Bros Appliances Reviews

Name: Slyman Bros Appliances
Address: 14290 Manchester Rd, Manchester, Missouri
Rating: 4.88

4.9 Rating 3,862 Reviews

98 %

of reviewers recommend Slyman Bros Appliances

Company Reviews

Product Reviews

Metrics

4.9

Based on 3,862 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Salesman seemed to be rushing us through and failed to inform us of a $100 rebate on the dishwasher we purchased. We discovered the rebate online.”

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Posted 1 month ago

“Ordered online so no personal interaction. Online process was fairly simple.”

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Posted 2 months ago

“Purchased open box and missing several parts needed to install. No mention of that online. Just mentioned cosmetic blemish. I reached out via chat bot, text and phone to ask specific questions before online purchase but no one ever responded. I’ve been buying from Slyman for 35+ years and disappointed with this purchase.”

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Posted 2 months ago

“Pick up took too long. Employees said there was new system for pickup. Take a lesson from best buy, target....and every other retailer. They don't need your driver's license, credit card and photo of item on my truck.”

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Posted 3 months ago

“I would have given a higher score, however, I had questions. I called and left messages but my messages were never answered. My questions no longer need to be answered, but my money was taken very quickly, it would have been nice if my questions could have been answered as quickly. I tried to communicate by phone. I did call the store number and the person I spoke with was very nice and helpful.”

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Posted 4 months ago

“I grace not received my dishwasher yet. It was supposed to be delivered Friday jan 10. It snowed today. I understand the delay, but they told me the next open date for delivery would be next Friday Jan 17th. My delivery should have been priority delivered the next business day the roads were clear.”

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Posted 4 months ago

“A few challenges with the installation. We were informed(by text) installer/plumber would be out between 7:30AM-11:30AM. Did not show up during that time period, nor were we contacted by anyone. Tried calling the installer and the office multiple times and no one answered. Finally got call from installer around 4:00PM that he was headed to our house. No concern or apology for the inconveience - "they shouldn't provide arrival times", "you need to talk to the office, not my problem or requirement to contact you"; "I had challenges at a job this morning and got here when I could". He was not rude, but just made it clear it was not his problem.... In store service was good. Initial scheduling and delivery was good. Needed plumber to cut pipe and do final install and that was challenge. We were without a dishwasher for multiple days...”

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Posted 4 months ago

“The sales process online was straightforward. However, your distribution center location is awful. Located on a one way street with a center divider at an intersection is 1 thing, but the fact that there is no side access to your parking lot is ridiculous. Then , after I spent 5 minutes figuring out how to get to your warehouse, there is no signage other than a 5 inch square sign on 1 of the 2 doors to direct customers to the back of the building with no ability to turn around easily is unacceptable. Worst location experience possible. Do better.”

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Posted 5 months ago

“Salesman was hard to get a hold of to answer questions”

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Posted 5 months ago

“Customer service at O’Fallon MO store is poor, do not return customer phone calls or emails. Sold us a product that was out of stock and then didn’t try to make it right by coming down in price on a more expensive model that they tried to sell us. Very disappointing as we have spent a lot of money at the store.”

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Posted 7 months ago

“The purchase experience is satisfactory. However, a detailed receipt/invoice should be included in the email that is sent. The amount doesn't make sense and that detail is important.”

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Posted 8 months ago

“Friendly folks, sale went quick I would shop there again”

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Posted 8 months ago

“We desperately needed a new microwave. Kudos for being the only company that actually stocks in St Louis. Problem was talking to a human being. Called more than one phone number, but no one answered any of them. Just have to assume everything goes ok.”

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Posted 8 months ago

“Need a call back concerning another item I would like to purchase if available”

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Posted 10 months ago

“We had to drive to three different buildings We got lost twice Mary Beth was wonderful we moved in in 1976 and nought everything from your store in Florissant God bless you Joe Dahlem”

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Posted 11 months ago

“Our sales person forgot to place the order so we are still waiting on 2 refrigerators.”

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Posted 11 months ago

“The control panel on the new dryer was scratched when they delivered it. Verily disappointed but I was able to receive a small discount.”

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Posted 1 year ago

“Warehouse pick up needs to be improved. Trailer's cannot pick up.”

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Posted 1 year ago

“Have been waiting for now, 3 days for the website to load. It would be helpful to be able to see what appliances are being sold and what the reviews may be.”

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Posted 1 year ago

“The Dishwasher is great. Had to have the installer back to correct issues of installation.”

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Posted 1 year ago

Slyman Bros Appliances is rated 4.9 based on 3,862 reviews