Heroics Reviews

Name: Heroics
Rating: 4.83

4.8 Rating 3,208 Reviews

96 %

of reviewers recommend Heroics

4.8

Based on 3,208 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

hello@heroics.store

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”

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Posted 1 week ago

“My order has not been dispatched it was a special gift for my son’s birthday. I payed for rush shipping and asked in the Facebook heroics before placing order where I was promised it would be here in time. Not very happy at all.”

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Posted 7 months ago

“I am writing to express my dissatisfaction with the service I received from your company. I placed an order on November 13th, 2023 for my son’s birthday gift, which was on January 6th, 2024. The order number was 34820. I paid the full amount and sent you the receipt as proof of purchase. However, I have not received any confirmation or update on the status of my order. I have tried to contact you three times via email, but I have not received any reply. I have also searched your website for a phone number, but I could not find one. This is very unprofessional and unacceptable for a reputable company. I am extremely disappointed and frustrated with your service. I request that you either ship my order immediately or issue me a full refund. I also expect an apology and an explanation for the delay and the lack of communication. Regards, Kate”

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Posted 1 year ago

“Ordered on the 24th November. Still waiting as of today the 12th December. After finally receiving one email back from customer services they promised it would be dispatched by 11th December at the latest yet it's still awaiting shipment today. Will never use this company again.”

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Posted 1 year ago

“I ordered a book in early October and it is still yet to be received as of today (4th December). "Apparently" the book was sent (with tracking) to my address in NZ but when it arrived at the local Distribution Centre the address was incomplete and there was no phone number provided (both of which were provided at the time of ordering) so the package was therefore returned to the UK. Since then I have attempted to contact the supplier multiple times via email and also using their useless online chatbot but had no response whatsoever. Customer Service is non-existent!!! The website is very clear about a 100% money back guarantee, but how do you go about obtaining that refund when no one will respond to you? Maybe it's time for someone to contact the consumer guarantees act or Fairgo (a TV show here in NZ that outs companies like these ones that show a complete disregard for customer service and satisfaction). Or preferably, maybe someone could just respond to my many queries, resend the book with the correct address and phone number, and my 9year old son will enjoy opening his Xmas present in three weeks time. Yeah right!”

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Posted 1 year ago

“Ordered book a month ago, still not arrived. Emailed numerous times but yet to get a reply. Customer service is poor. Would not recommend”

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Posted 1 year ago

“I have tried many times to order a book and the Web site is awful. This is such a shame as my son would love this.. I've filled out the personal message part 5 times and still says i haven't filled it out. Very dissatisfied.”

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Posted 1 year ago

“I ordered a book for my grandson over a week ago and paid four day tracking and received nothing, I have emailed 3 times with no response and not im pressed and really want this Book as my grandson has autism pls respond”

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Posted 1 year ago

“What is sent is not what is shown when ordering. I ordered book with front page 'Lilleywhites' and Fulham FFC logo on next page. What I received was 'Hero' of all things and no logo. Greatly disappointed but had to go with what was delivered. Neither had the time nor the inclination to complain.”

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Posted 3 years ago

“I have not received my book yet.”

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Posted 3 years ago

“Ordered the book for my grandson's birthday which was on 16 Dec but unfortunately it has still not arrived. Had no response to two emails that were sent to find out where it is.”

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Posted 3 years ago

“Haven't received yet it was shipped the 9th of December”

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Posted 3 years ago

“I ordered a book with a special message to my dad. It's been a month and I still haven't had it delivered.”

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Posted 3 years ago

“Hasn’t arrived”

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Posted 3 years ago

“I still haven't received my order!”

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Posted 3 years ago

“Ordered on the 5th December, still not received.”

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Posted 4 years ago

“It’s a Christmas present we still haven’t received it yet, fingers crossed it arrives before c day”

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Posted 4 years ago

“Never received my book it was a Christmas present”

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Posted 4 years ago

“I have not received my parcel and cannot get in touch with you I would appreciate a call”

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Posted 4 years ago

Hi, Sorry to hear, we are aware Royal Mail are experiencing delays. See https://www.bbc.co.uk/news/business-55263177. You can contact us at team@sportsstarbooks.co.uk. Apologies again and we trust your book will be with you shortly. Best wishes, Holly.

Posted 4 years ago

“Been waiting over 14 days now, with no sign of the items!”

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Posted 4 years ago

Heroics is rated 4.8 based on 3,208 reviews