“Can’t review a product that still hasn’t been delivered. Ordered and paid for on 4th August. 2months ago! Supposedly on its way- but no explanation of holdup despite setting up a dispute.”
Hi Natasha,
We’re really sorry for the frustration and delay. It appears that the email you sent raising a dispute on the 27th of September was incorrectly flagged as spam in our system, which meant our team unfortunately missed it, our sincere apologies for that.
We’ve checked your order and can confirm your AUS-ION™ 30cm Frypan has now been delivered and is currently awaiting collection. As a small Aussie team manufacturing locally in batches, there can occasionally be longer wait times while we complete production and final quality checks before shipping. The pan you ordered was in fact a pre-order item, with an estimated completion in late September.
We truly appreciate your patience and understanding, and we’re confident it’ll be worth the wait once it’s in your kitchen. Thanks again for supporting Australian manufacturing.
Warm regards,
The Solidteknics Team
“Very disappointed that spoon took so long to arrive. No information as to why such a long wait time, nearly a year. I hope the knife I ordered arrives soon. Also think that $20 delivery fee is a lot for such a light parcel.”
Hi Christine,
We’re really sorry to hear that you were disappointed with the wait for your spoon and can confirm that your knife has been dispatched. We’re a small Aussie manufacturing team, and the items you ordered were offered as a pre-order while production was being completed.
We completely understand how frustrating waiting can be, and our customer service team does their best to keep everyone informed along the way during the production process.
We truly appreciate your patience and support for local Australian manufacturing. Every piece is made to last for generations, and we hope you’re now enjoying cooking with your new tools.
Warm regards,
The Solidteknics Team
