Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,077 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,077 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent hotel package from SuperTravel was better than expected and saved many dollars.”

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Posted 3 years ago

“After booking, received updates, confirmation, directions. Price was good.”

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Posted 3 years ago

“Excellent team found a quality lodging for my visit at a fraction of the cost seen in other travel websites.”

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Posted 3 years ago

“Excellent team found a quality lodging for my visit at a fraction of the cost seen in other travel websites.”

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Posted 3 years ago

“Easy booking. Great prices. The email confirmation and check in instructions was sent to my phone for convenience.”

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Posted 3 years ago

“Easy to use. We got a great room for a really great price.😊”

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Posted 3 years ago

“I arrived at hotel to find that Super Travel had cancelled the reservation hours before. Never told me and when I called they did not call back with one, despite assurances that they would. They still charged my credit card, and I am now undergoing dispute resolution with my cc company. If I could give them less than 1 star I would.”

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Posted 3 years ago

Hi Richard, Thank you for reaching out to us about your reservation. We are truly sorry to hear about your experience. In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter. We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation. From now on, any resolution or updates must continue through your financial institution. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 3 years ago

“Great hotel and the price was excellent. I didn't say good hotel for the price. I said "great hotel and The Price was Excellent 👌. I will be booking again and again.”

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Posted 3 years ago

“Simplicity”

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Posted 3 years ago

“Great service always saving money on rooms”

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Posted 3 years ago

“Great price!”

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Posted 3 years ago

“The website was easy to use to find what we needed at last minute”

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Posted 3 years ago

“Got me a great hotel rate. Better rate then the big name companies.”

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Posted 3 years ago

“Good company to work with.”

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Posted 3 years ago

“Great service, perfect room and price”

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Posted 3 years ago

“Buen servicio No tuve ningún problema”

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Posted 3 years ago

“Prices were the best for a hotel I was looking for! Sign up was simple, information was accurate and it was overall a wonderful experience.”

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Posted 3 years ago

“It was supper easy I didn't anticipate staying sat-mon and booked 2 separate rooms. Country inn was able to keep us in the same room. It's normally $99 but for that Sunday I spent $67”

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Posted 3 years ago

“Room was ready when I arrived, much nicer than I expected, friendly staff, first time using the service, will use again”

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Posted 3 years ago

“Supertravel absolutely screwed us over on the coldest day of the year with our dog in the car. We went to embassy suites and they told us twice there was NO bookings for us. We called supertravel and Che told us to just go find another hotel and they'd reimburse instead we got charged for both hotels They tried to lie saying we had reservation and that the front desk didnt say it was FULL. Please beware of this service and company. Its ran by the uncaring and worst of all people who will LIE to cover their mistake. Karma is real.”

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Posted 3 years ago

Hi Scott, We are truly sorry to hear about your most recent experience with our Support team and the concern you have with the reservation. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 3 years ago

Super.com is rated 4.5 based on 6,077 reviews