Name: Super.com
Address: -, San Francisco, California
Rating: 4.46

“I double booked through this party. I paid for the $ 24 for the enhance refund policy. It didn’t work. Their automatic system wants only specific answers. If not, they will automatically decline your refund form. Eventually they took $600 from me.”

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Posted 6 days ago

“Awful, advertised two beds at a hotel. When I arrived, they counted a sofa bed as one of the beds. Buyer beware”

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Posted 1 week ago

“I do not recommend. I've lost hundreds of dollars. Know that if you make a 2 day booking (PAY for 2 days up front) and can only make the second day, the hotels do NOT honor it-- they do NOT let you check in for just the second day. Seems fraudulent to just steal the money for that second day and not provide any service-- but the hotels claim it's their contract with the third party booker (super.com). Also, NO changes of any nature are possible unless there is some kind of a dire emergency--even if you pay extra to get the refundable booking. It's a very narrow list of possible reasons that almost all require a doctor's note, proof of a death, proof an airline cancelled your flight etc. Save your money.”

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Posted 1 week ago

Thanks for sharing! With non-refundable bookings, if you miss the first night, the hotel will mark it as a no-show and cancel the rest— it’s standard policy set forth by the hotel. These rates come with strict rules in exchange for lower prices. Next time, we recommend booking a flexible rate if plans might change.

Posted 1 week ago

“I booked through Super.com expecting a smooth experience, but it turned into a nightmare. Their cancellation policy is deceptive at best. Even though the hotel I booked offered free cancellation, Super.com refused to honor it, hiding behind fine print and blaming third parties. Once they take your money, there’s no getting it back. The customer service is appalling. I reached out multiple times through email and their site — responses were slow, copy-paste answers with no effort to resolve the issue. It’s nearly impossible to get in touch with a real person who can help. They clearly hope you’ll just give up and go away. They advertise low prices, but you pay for it with zero support, zero flexibility, and maximum frustration. I’ll never book with them again, and I strongly urge others to avoid this platform. There are far better and more transparent booking sites out there. Super.com is not worth the risk”

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Posted 2 weeks ago

Thanks for the review. To clarify—cancellation rules come directly from the hotel. If a hotel offers free cancellation, we’re happy to follow through as long as there’s written approval from them. Without that, we’re required to follow the original booking terms shown at checkout. We know plans change, and we always aim to make the process as smooth as possible when they do.

Posted 1 week ago

“I was charged for a membership I never signed up for. Really don't give a hoot who they are or what they pretend to do. I want out and my $15 back. Can't get through to anyone on my time opposite coast.”

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Posted 2 weeks ago

Hi Peggy — you can cancel anytime directly in the app, via live chat on our website, or by giving us a quick call. It's a super simple process, and we’re always here to help.

Posted 1 week ago

“Most misleading and deceiving way of doing business. They have the best prices for hotels, but that does not include the fee. They charge on top of the set place for your stay. As much as 12 days later, I was assessed another $15 on top of the regular price of the hotel.”

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Posted 3 weeks ago

“I WAS HELPED BY MONEIORECLAIM.COM”

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Posted 4 weeks ago

“I booked a room reservation ( booking number: B17470410) and paid their extra $68.00 “Upgrade Refund” then immediately cancelled my reservation and filled out their “Refund Form” and submitted it and received their confirmation that they did receive the form and I would hear back in a couple of days. I have NOT heard back for more than three weeks. Tried to contact them numerous times, by different means and to no avail. I WANT MY REFUND ! ! ! I will update this review if they resolve this issue with me.”

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Posted 1 month ago

“Sup*reme*asset*7*@*gm*ail.*com Help me get my Investment back after my withdrawals were Blocked because of fraud.”

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Posted 2 months ago

“Simply message them tony*jack*son*3330*@gmail*.com* to get your money Back.”

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Posted 2 months ago

“Stay away from super.com They are not a legit company.”

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Posted 2 months ago

“I booked a hotel for a business trip from 3-6 Feb in Dubai 8 days in advance and received a confirmation number. Two days later, I called Millenium Plaza Dubai to confirm if they have my reservation but they did not. I called Super.com and they told me that the partner who does these reservations is unreachable by phone so they have to email the partner. 24 hours later there was still no response so I called Super.com and it was again the same story. I requested a refund and the agent processed it after calling the hotel and confirming they did not have any reservation under my name. Now I have to book the same hotel at 3 times the original price. Super.com did not offer any damages for the increased rate nor would they book a similar hotel in the same area :(((”

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Posted 3 months ago

Thank you for reaching out, Kamran. It seems this issue arose due to a challenge with our travel partner, and we worked to resolve it by confirming the details and processing your refund promptly. To make up for the inconvenience, we’ve applied a 20% credit to your account for future use—we’d love for you to give us another try! I see you’ve successfully booked with us before, and we truly appreciate your support. If you need any further assistance, feel free to contact us at reviewsupport@super.com.

Posted 3 months ago

“I booked a hotel for a business trip from 3-6 Feb in Dubai 8 days in advance and received a confirmation number. Two days later, I called Millenium Plaza Dubai to confirm if they have my reservation but they did not. I called Super.com and they told me that the partner who does these reservations is unreachable by phone so they have to email the partner. 24 hours later there was still no response so I called Super.com and it was again the same story. I requested a refund and the agent processed it after calling the hotel and confirming they did not have any reservation under my name. Now I have to book the same hotel at 3 times the original price. Super.com did not offer any damages for the increased rate nor would they book a similar hotel in the same area :(((”

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Posted 3 months ago

“Fraudulent transaction flagged by bank.”

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Posted 4 months ago

Hi Rob, As a trusted company featured in publications like the Financial Times, Forbes, and The New York Times, we take great pride in our credibility and our dedication to providing exceptional service to our valued customers. At Super.com, we adhere to the Payment Card Industry Data Security Standards (PCI Compliant), the highest certification in the payments industry. This ensures that all charges are processed securely and transparently for services you’ve explicitly agreed to. We're here to ensure a better experience for you and would like to understand more about the challenges you faced. Could you provide more details on the specific issues, along with any other relevant information? Feel free to email us at reviewsupport@super.com, including your username in the subject line. We're eager to understand more and take the necessary steps to resolve it.

Posted 4 months ago

““This is a scam booked hotel and paid went to hotel they ask to pay again when I talked to their customer service let me wait for 4 hours they could not help ask me to pay and refund me I have already paid and I did not get my refund basically they take both payment B_16698169 And B_16479327 been more than 10 days ask my money back they don’t care and no one replay to my email”

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Posted 4 months ago

Hi Saleh, Thank you so much for reaching out to us! We’re truly grateful for your feedback—it helps us grow and continue delivering the best experience possible. Your voice matters to us, and we want you to know that integrity and transparency are at the core of everything we do. We understand this situation must be frustrating, and we’re here to make things right for you. Sometimes, in the fast-paced world of travel, unexpected bumps can happen, especially when working through a third-party platform like ours. But please rest assured, our top priority is always to reduce any impact on our valued customers like you. We checked our records and we confirmed that your reservation with booking number B_16698169 was already been refunded since January 07, 2025. The refund should reflected in your account within 3 - 5 business days. As for the booking with confirmation number B_16479327. It seems you initiated a chargeback. It means that your finantial instutution and our chargeback team are the ones who are working on the case. And it looks like the issue was resolved and we already refunded you directly with your bank. You can reach out to your bank for further information. We hope this clarification addresses any doubts or concerns you may have had.

Posted 4 months ago

“This is a scam booked hotel and paid went to hotel they ask to pay again when I talked to their customer service let me wait for 4 hours they could not help ask me to pay and refund me I have already paid and I did not get my refund basically they take both payment”

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Posted 4 months ago

Hi Saleh, Thanks for reaching out and letting us know about your experience. We want to get this sorted for you as quickly as possible. While hiccups can sometimes happen in the travel world, we’re here to make things right. Could you share your reservation ID with us? That’ll help us dive in and figure out what’s going on. Feel free to email us at reviewsupport@super.com, including your username in the subject line. We're eager to understand more and take the necessary steps to resolve it.

Posted 4 months ago

“We booked a hotel through Super for 4 nights from 2nd October. We made this reservation on Saturday 28th September. What we didn’t know because the UK media hadn’t covered Hurricane Helene was that the hotel had been closed by the hurricane on the 26th! But Super.com as an international provider of hotel accommodation should have known! We arrived at the hotel, Barefoot Beach Club on Madeira Beach, to find it closed due to storm damage!!!! Super.com should not have taken our booking as the hotel would already have been closed at the time of booking. We returned to Tampa to find all the accommodation booked because of people being displaced by the storm damage. We almost had to sleep in our car but after 2 hours of searching luckily found a room for the night I can’t believe Super.com booked us into a hotel which was buried in sand and had no power, they should have known this. Incompetence on a Biblical Scale! We’ve had to pay rack rate for inferior hotels because we’re having to book whatever we can find last minute. Super.com are even less interested in paying compensation than they were in supporting us to find alternatives. Unbelievably they won’t even refund the money we paid them originally until we prove that we found an alternative by sending them copies of the receipts!!! I can’t think what they would do if we’d been forced to sleep in our car….. And now I’m being asked to upload copies of the invoices from the hotels I had to book myself because of Super.com’s incompetence before they will refund me! And I’m being told that one of my documents isn’t good enough so they can’t proceed. It can’t be difficult to find out that the hotel is still closed for themselves. Shameful behaviour to avoid doing the right thing.”

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Posted 6 months ago

Hi Alistair, Thank you for sharing your experience with us. We’re truly sorry to hear about the challenges you faced during your trip, especially in the aftermath of Hurricane Helene. We understand how worrying it must have been to arrive at a hotel that was temporarily closed. While we rely on our hotel partners for timely updates, this situation has highlighted areas where we can improve. Rest assured, we’re actively working on better ways to manage and communicate such situations to ensure our customers are supported more effectively moving forward. We understand how difficult it can be to find last-minute accommodations during a busy time, and we’re committed to improving our support to offer better options and assistance in similar circumstances. Our Corporate Team is thoroughly reviewing your case with a focus on resolving it as swiftly and fairly as possible. We truly appreciate your patience and understanding as our team works diligently to address your concerns. Thank you for giving us the opportunity to make this right, and we will keep you updated as progress is made. Please know we are fully committed to minimizing any further impact on your experience. We’ll get this resolved for you!

Posted 6 months ago

“Super.com took my money for a reservation at a Days Inn. However, the motel where they made the booking is not a Days Inn. There is no Days Inn in the town I was visiting. I tried to resolve this with super.com, but no one there would do anything for me. I only wanted a refund or a relocation. Super.com refused to do either. Super.com is a scam. I truly believe super.com is going to rip off as many people as it can and then declare bankruptcy. Do not use this company. It is a scam!”

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Posted 6 months ago

Hi David, Thanks for reaching out and bringing this to our attention! At Super.com, we pride ourselves on our credibility and commitment to our customers, recognized by trusted publications like the Financial Times, Forbes, and the New York Times. We’re all about making sure you have a fantastic experience, and we're here to help with anything you need. After thoroughly reviewing your concern, please know that our Support Team has checked everything for you and confirmed that the Days Inn Hotel underwent changes in its name and management. While we understand these changes can be surprising, rest assured that it’s still the same great hotel, offering the same amenities, rooms, and services you expected. Your reservation remains valid and can be used as planned. As your booking is non-refundable, adjustments or cancellations are typically subject to the hotel or travel partner's discretion. Our team proactively reached out on your behalf for a complimentary cancellation, and while it wasn’t approved this time, we’re here to explore every option with you! This being said, as a token of appreciation for being one of our valued customers, as a one-time gesture, we’ve added credits to your account equivalent to the price of your reservation with us. These credits are ready for you to use on a future booking whenever you’d like! We hope this provides peace of mind, and we’re so glad to have you with us. If there’s anything more we can do, please don’t hesitate to reach out—we’re always here for you!

Posted 6 months ago

“Change of dates needed. My son had heart surgery this week but was cancelled due to a nurse protest. I can't get anyone to contact me to get a hold on my room so I can give new dates when needed.”

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Posted 6 months ago

Hi Judd, Thank you for voicing your concern. We understand how valuable flexibility is when planning a reservation, and we’re here to help in any way we can. Once a reservation is confirmed, it’s generally set based on the details chosen at booking, so we recommend double-checking the dates, location, and price before completing your reservation. It’s also a good idea to review the cancellation policy to see what options are available if changes are needed. It appears your booking was non-refundable, which can limit modifications or cancellations unless approved by the hotel. That said, we know plans can sometimes shift unexpectedly. We notified our Support to work with your request. You will be receiving an update regarding your concern. We’re here to make sure your experience with us is the best it can be. Let us know if there’s anything else we can do for you!

Posted 6 months ago

“Worst experience keep waiting for my room 8 hours I ask them to book other hotel because was payment issue from them they refuse To book other hotel”

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Posted 6 months ago

Hi Saleh, Thank you so much for sharing your concerns with us! We truly appreciate your feedback and want you to know that integrity and transparency are very important to us. We understand that unexpected issues can happen in the travel industry, and we’re here to help! We’re thrilled that our dedicated Support team was able to resolve your situation by issuing a full refund and providing additional credits as a thank you for your patience. They’re also happy to assist with refunding the price difference for your new reservation—just let us know your PayPal account information so we can get that processed for you! If you could take a moment to check your email from our Support team regarding the price difference refund and share the details we need, that would be wonderful. We truly apologize for any inconvenience you faced, and we’re excited about the opportunity to serve you again in the future. Thank you for being a valued customer!

Posted 6 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Super.com Reviews