Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.49

4.5 Rating 5,892 Reviews

88 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 5,892 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I arrived at check in time the room wasn't ready. We eventually got to our room and the Air conditioning was not working. It was so hot in the room. I contacted Supercom and I was told it's not their problem and there is nothing they can do. Terrible Customer Service. I will never use this company again!”

Helpful Report

Posted 7 months ago

Hi Maureen, Thank you for reaching out to us regarding your feedback. We are sorry that the hotel experience was not the best. However, it is true that we don't have a control over the hotel quality as we are not the hotel but a bookign service you booked your room through. While, we are not trying to mislead any one here, we have procedures in place to minimize hotel quality issues. Please reach out to the hotel directly and have them provide a written confirmation regarding any compensation and we would be happy to take a look into it. Regards

Posted 7 months ago

“Use at your own risk. SuperTravels books through other third parties (like Expedia), making customer service messy and difficult. You’ll get a new chat agent every time you ask for support, and May get conflicting information from them. There’s no phone number to call for help either. Overall it’s not worth the risk and headache. In my specific situation, I made a hotel reservation through SuperTravel and realized immediately I had booked the wrong dates (I booked for starting Oct 29 instead of Oct 22). SuperTravel told me to contact the hotel for help. The hotel told me to contact Expedia, since apparently SuperTravel booked through Expedia. Expedia needed my Expedia confirmation number, which only SuperTravel had. SuperTravel refused to give me this information. I don’t know why. A SuperTravel agent did however commit to helping me amend or cancel my reservation, and told me a ticket had been filed with the amendments team. I reached back out the next day and was told there was no ticket filed and they couldn’t help me. I replied to an email from a SuperTravel supervisor and got no response, and was told by a separate agent my case was closed. As a result of all this I had to make a completely separate booking with the hotel, am out $600, and the hotel has a reservation for the weekend no one will use. I’d book with a bigger name agency or the hotels themselves. It’s not worth the risk something like this mess will happen again.”

Helpful Report

Posted 1 year ago

Hi Marissa, We regret to hear how you feel about our service. Our hotel rooms are sourced from different partners including Priceline, Booking, Hotels.com, etc...as well as wholesalers, to get you the best rates, and what makes us special is our access to exclusive deals which are only available through direct messaging. This information is included on our site. We are truly sorry to hear about your most recent experience with our Support team. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 1 year ago

“Snaptravel also does not forward any email/communication from the airline, e.g. online check in information, requests to update traveler information etc, so you have to deal with that when you are at the airport. After paying, I received a confirmation email with the e-tickets, and 2 days later an email from an unrelated email address that just said "your flight will now be operated by United", without refering to which flight this is about.”

Helpful Report

Posted 1 year ago

Hi Kenneth, we are truly sorry to hear that you had trouble with your flight. As this review is about flights, please connect with our flight team at 1-833-600-5830. They are best equipped to can help answer your question about your flight reservation. Apologies for the inconvenience.

Posted 1 year ago

“good deals, terrible customer service. If you are outside of the cancellation window you cannot change date. In times of covid when things are subject to change- I was not able to get in touch with their customer support. I was just directed to help page. I was not looking to cancel but change dates and the only option is to cancel and rebook. First time using the service, liked the layout and prices but wont use again.”

Helpful Report

Posted 2 years ago

Thank you for the review! We are truly sorry to hear how you feel about our service. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 2 years ago

“The hotel could not find my reservation. They need told us they had a gym or a restaurant with a beautiful view on the tenth floor. The front desk was not welling I had to ask how to switch room my room was so loud from the traffic on the street.Snap travel it self was great sent text update and welcoming message via text.”

Helpful Report

Posted 2 years ago

Joshua, thank you for the review! We're sorry to hear that the accommodation did not meet your expectations. Because we're a booking service, the standards of the hotel are out of our control. In cases like this, we have found that it is most effective to take concerns directly to the hotel management. We're so happy you did enjoy our service!

Posted 2 years ago

“If you cancel your reservation..you best cancel with both Snap travel and hotel to get money back! I was unaware I needed to cancel with snap travel when I cancelled the day I was suppose to! I cancelled with hotel..when I went to inquire about my refund from hotel, was informed I needed to get intouch with snap travel..First customer service rep I spoke to said Nothing she could do for me since I didn't call them! All she kept saying was she was sorry! No customer service at all! Got a rep on text that helped me with one refund but tried to tell them I had 2 reservations that needed refunded! Got a different rep and told that ticket could not be reopened! I contacted next day and was told AGAIN there was no information on second reservation and nothing they could do! Bottom line.. Bad customer service if you need help with refunding after cancelling!”

Helpful Report

Posted 2 years ago

We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 2 years ago

“We booked a two night get away at the Hunter Valley but live in Sydney and due to a global pandemic we are unable to attend. Ideally it would be good to reschedule or receive a portion of our money back but we have been informed that won’t be the case. Very disheartening, what started out as a great deal has turned into a great headache.”

Helpful Report

Posted 2 years ago

We are sorry that you cannot use your reservation. As we are unable to identify your booking through the information in this review, we kindly ask you to, please send an email to corporate@snaptravel.com with a summary of your case and Order ID. Thank you!

Posted 2 years ago

“They was under construction rite under my room...banging all fuking nite. Then i get up next morning to take a shower to go to work and there wasnt any towels or washrags. Worst experience ever. Couldnt go to work. Drug and whore motel”

Helpful Report

Posted 3 years ago

Hi Teresa, thanks for reaching out to us and we're sorry to hear that you're disappointed. Because we're a booking service, the policies of the hotel are out of our control. In cases like this, we have found that it most effective to take concerns directly to the hotel management. For how to process, please view our help page. Thank you for your understanding.

Posted 3 years ago

“Was easy to book but was non refundable on room wont.be doing that again”

Helpful Report

Posted 3 years ago

Hi there, thanks for reaching out and we're sorry to hear about your experience. Kindly note that the cancellation policy is stated throughout the booking process and later on the confirmation page. We appreciate your understanding on this matter.

Posted 3 years ago

“They charged me for my rooms, after reviewing my receipts. I found that I was charged a room rate. I have been waiting for the financial office to contact me. Do we can resolve the issue.”

Helpful Report

Posted 3 years ago

Hi Robin, thanks for reaching out and we're sorry to hear about your experience. We kindly ask that you get in touch with your bank regarding this matter and check to see whether you have any charges from Snaptravel. Please note that only the card on used to make the reservation will be charged. If you require immediate assistance, we kindly ask that you return to your original chat thread and type in "Agent," where one of our 24/7 live agents will be happy to assist.

Posted 3 years ago

“My card was charged $99 when my room was only around $84 with tax when I spoke with the hotel front.”

Helpful Report

Posted 3 years ago

Hi Joo, thank you for reaching out to us. The hotel rates we sell are dynamic, which means they're always changing based on demand and availability. We do our best to find the most competitive rates, but have no control over price fluctuations.

Posted 3 years ago

“we had booked for 7/29/20 and we had in emergency so we call to cancel or at lest chance the date but It just took 30 mints on the phone and the did not cancel or change the date”

Helpful Report

Posted 3 years ago

Hi there, very sorry to hear about your negative experience. Can you please send us your booking confirmation number so we can look into this for you?

Posted 3 years ago

Super.com is rated 4.5 based on 5,892 reviews