Use at your own risk. SuperTravels books through other third parties (like Expedia), making customer service messy and difficult. You’ll get a new chat agent every time you ask for support, and May get conflicting information from them. There’s no phone number to call for help either. Overall it’s not worth the risk and headache. In my specific situation, I made a hotel reservation through SuperTravel and realized immediately I had booked the wrong dates (I booked for starting Oct 29 instead of Oct 22). SuperTravel told me to contact the hotel for help. The hotel told me to contact Expedia, since apparently SuperTravel booked through Expedia. Expedia needed my Expedia confirmation number, which only SuperTravel had. SuperTravel refused to give me this information. I don’t know why. A SuperTravel agent did however commit to helping me amend or cancel my reservation, and told me a ticket had been filed with the amendments team. I reached back out the next day and was told there was no ticket filed and they couldn’t help me. I replied to an email from a SuperTravel supervisor and got no response, and was told by a separate agent my case was closed. As a result of all this I had to make a completely separate booking with the hotel, am out $600, and the hotel has a reservation for the weekend no one will use. I’d book with a bigger name agency or the hotels themselves. It’s not worth the risk something like this mess will happen again.