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Super.com Reviews

4.5 Rating 5,892 Reviews

88 %

of reviewers recommend Super.com

Company Reviews

4.5

Based on 5,892 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never use Super.com. They just ruin your holidays. Here their scam: They suggest prices and confirm them, even take you money however 1 week before they tell you they can and suggest a worst room for the price and you are trapped so you say yes!!!”

Posted 1 month ago

Hi Benjamin, We understand you might have reservations about our services, but we can assure our credibility is affirmed by our features in many reputable publications. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team. This will enable them to investigate your situation thoroughly and establish direct communication with you. We appreciate your cooperation and look forward to assisting you.

Posted 1 month ago

“I booked Holiday Inn in Cambridge through super.com. I booked the hotel and received a confirmation email. I travelled to Cambridge yesterday to find out there was no booking made for me at Holiday Inn. Super.com emailed me after the check in time to say they want to provide a room at alternate hotel. When I contacted the alternate hotel, they said they had no booking too. After five hours of hanging around after the original check in time, they had still not arranged a room. They emailed me after 8pm, asking to pay a 'security deposit', even though I had fully paid the money. They are obviously a SCAM website, who are lying to get people to book and then cheating them into paying double the amount out of desperation when they find out they have no where to go. How low can a company stoop to make money?”

Posted 1 month ago

Hi Amita, Thank you for bringing this to our attention. We understand you might have reservations about our services, but we can assure our credibility is affirmed by our features in many reputable publications. We understand the challenges you faced with your reservation, and we apologize for any inconvenience caused. In the dynamic travel industry, unforeseen situations may arise that are beyond our control as a third-party booking site. Despite these challenges, our dedicated Support team was able to address and resolve the issue by relocating your reservation to the alternative hotel that you have agreed to. Also, please know that our Support team have sent you an email prior your check in date to inform you of the situation and to offer you the relocation option. We value your feedback, and as a demonstration of our commitment to continuous improvement, we would like to offer you a compensation sent to your account, which is already available to use for a future stay. This gesture is aimed at transforming your negative encounter into a positive opportunity for a future stay. We trust this clarifies matters for you.

Posted 1 month ago

“These are scammers. I booked the hotel on March 16, arrived at 2:00 in the afternoon just before check-in, but they did not provide me with a room, saying that there was no such room. I contacted supercom support. They said that they could not change the room to a better one and could not return the money. Although I booked a lot of hotels, they didn’t have such problems for 2 years, but now I was scammed and lost my money.”

Posted 1 month ago

Hi there, We understand you might have reservations about our services, but we can assure you that we are a reputable and genuine company. Our credibility is affirmed by our features in esteemed publications such as the Financial Times, Forbes, New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets. We are sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team. This will enable them to investigate your situation thoroughly and establish direct communication with you. We appreciate your cooperation and look forward to assisting you.

Posted 1 month ago

“I made a reservation for 2 night's at a local Hampton Inn for visiting family on Christmas Eve 2023. They could not make it the first night (I knew we would have to still pay for that night) and showed up the second night with their 3 young children AND WERE TURNED AWAY. Not a fun holiday evening figuring that one out - AND WAS CHARGED FOR THE STAY ON THE NIGHT THEY WERE TURNED AWAY. I tried working it out with Super.com to the point where I intentionally let the credit card company close my initial dispute (I tried to remove my dispute 2 minutes after I made it because I decided that I should go to super.com first, but captial one wouldn't let me). So, I waited until Super.com had their full charge on my credit card, so that in good faith, they themselves could reimburse me for 1-night. But guess what, tons of emails resulted in my tough luck. Super.com played their cards right and ripped me off. Had I continued to dispute through my credit card company, maybe I would have been reimbursed $99. But, we had 0 night's stay and paid a full $198. NEVER will I use Super.com again nor should you.”

Posted 1 month ago

Hi Michelle, Thank you for bringing this to our attention. We regret to learn about the challenges you've faced with your reservation. We understand that you've initiated the chargeback process, indicating a dispute with your bank or payment provider. At this point, our ability to intervene or take further action is limited. Our dedicated Chargeback team is actively involved in collecting all relevant documentation and will proceed to submit it to the card processor for mediation. Going forward, any updates or resolutions regarding this matter must be pursued through your financial institution. We appreciate your understanding in this process, and if there are additional details or documentation needed from our end, our Chargeback team will collaborate with your financial institution to ensure a thorough review of the case. Thank you for your patience and cooperation in resolving this issue.

Posted 1 month ago

“The customer service is terrible. No thanks. Better off dealing with hotel directly.”

Posted 1 month ago

Hi there, Thank you for bringing this to our attention. We are sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. We would like to understand more about your situation and offer our assistance. we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team. This will enable them to investigate your situation thoroughly and establish direct communication with you.

Posted 1 month ago

“I would highly recommend you go through another site, the small savings on going through this site is not worth the headache if something goes wrong and you need a refund. I had an issue with 2 of the rooms I booked and the hotel manager requested an refund to be given to me and they emailed super.com. Super.com supervisors refuse to return several emails and phone calls made to them. 3 weeks later still no refund and I know that the hotel has refunded them, but yet they have not refunded me. THIS IS A RIP-OFF, STAY AWAY UNLESS YOU WANT TO GIVE YOUR MONEY AWAY! VERY UNPROFESSIONAL! I GIVE A 0”

Posted 1 month ago

Hi Kendra, Thank you for bringing this to our attention. We are sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team. This will enable them to investigate your situation thoroughly and establish direct communication with you.

Posted 1 month ago

“Seemed easy enough. Perhaps too easy. I'll see if I have a hotel room tomorrow.”

Posted 1 month ago

“These are amazingly arrogant and cynical thieves. I first learned about the existence of this criminal service this morning when I discovered that $15 had been stolen from my bank account in favor of an unknown service called Super+. And I had to look for information about a service that obviously uses stolen data. In principle, I have never shown interest in this kind of company that appeals to the most naive and gullible people. But today I was forced to pay attention to this malignant Internet formation, because I was simply dumbfounded when faced with such a brazen and outright theft. After calling the support service of this vile company, I looked through the history of my text messages and found a message with a link from them, to which I did not respond, as well as to a bunch of similar garbage that arrives daily”

Posted 1 month ago

Hi Oleg, Thank you for bringing this to our attention. You may have accidentally signed up for our optional Super+ membership program during a reservation process. Membership offers various benefits beyond Cash Advance, such as credit building and up to 10% cashback on travel. To be eligible for cash advances, meet our underwriting guidelines. You can reapply with a fresh linked bank account. If you still lack supported banks or are ineligible, we're happy to refund your subscription, as we're committed to ensuring our customers' satisfaction. For more info please reach our Customer Care team at +1-877-376-2710 (Mon-Fri, 8 AM - 7 PM, EST) or email paysupport@super.com for assistance. We're here to assist you in the best way possible.

Posted 1 month ago

“After booking a room and paying in FULL prior to checking in we drove 3.5 hours to Fort Lauderdale only to be told we didn't have a room at the 4-star hotel we booked. Because I raised such a fuss the manager at the hotel gave us a voucher to a 2-star hotel nearby and confirmed we would not be billed due to Super.com falsely booking a room they had no right to book. Now Super.com is refusing to credit my money back. I am disputing the charge and will never use super.com again. I am posting everywhere I can about the terrible service they provided. I believe it's a scam site, especially after reading multiple reviews that are similar to my experience. Hotels should not allow their sites to be listed on this terrible company's site. I wish I could give them 0 stars”

Posted 2 months ago

Hi Jason, Thank you for bringing this to our attention. Please understand that as a third-party online booking platform, certain incidents outside of our control may occur in the travel industry. However, we have procedures in place to minimize these negative impacts. We are investigating the details of your reservations at this time, especially regarding your concerns about the property not having your reservation. Our team is committed to resolving this efficiently. We'll keep you posted on progress! Regards

Posted 2 months ago

“Very help and I got a notification for check in and I was recommended a Uber very helpful easy check-in”

Posted 2 months ago

“Same hotels, but cheaper prices!”

Posted 2 months ago

“I searched all the sites and super.com had the best price. The site was very easy to use, and will be using again.”

Posted 2 months ago

“Everything was fast and easy”

Posted 2 months ago

“Booked my hotel with Super, paid online...drove 12 hours to find my booking was not made through Super with the hotel in spite of the receipt and reference number provided to me. I had to pay for another hotel across the street and have been fighting with "BOTS" to obtain a refund. Terrible experience and a total scam!”

Posted 2 months ago

Hello Jody, Thank you for bringing this to our attention. Please understand that as a third-party online booking platform, certain incidents outside of our control may occur in the travel industry. However, we have procedures in place to minimize these negative impacts. We are committed to helping you within the scope of our policies. In this case a full refund was processed back to your account and it usually takes 3 - 5 business days to reflect. We value your choice to use Super.com and are here to support you in any way we can. Regards

Posted 2 months ago

“Perfect price and conditions”

Posted 2 months ago

“Very good”

Posted 2 months ago

“When your booking goes well, it is fine. But if you had a problem with your hotel, they do not want to help. I suggest that you use another company for bookings that has a better customer service”

Posted 2 months ago

Hi! Thank you for your feedback. Is there something specific that we can take a look at for you. To offer more personalized assistance, please share the details of the issue you are facing via email at corporate@super.com. Our team will reach out to you promptly to address and resolve this matter. Thank you for your understanding, and we look forward to assisting you.

Posted 2 months ago

“My payment was processed twice on their platform and they didn't refund it. When I contacted Super.com to request a refund for the double charge, I encountered a frustrating process. First, they asked for documentation, such as an email from the hotel authorizing the refund. After obtaining this, they changed their requirements and asked for a "notarized" or "certified" document from the hotel. But the hotel told me that they could only provide this to the third party who made the booking. Even though the hotel approved the refund for the duplicate order, Super.com refused to contact the hotel directly to obtain this information, leaving me stuck in a bureaucratic loop and paying twice for one room. Due to their lack of transparency in the refund process, I would not recommend this service at all.”

Posted 2 months ago

Hello Ana, Thank you for bringing this to our attention. We are committed to helping you within the scope of our policies. In this case a full refund was processed back to your account and it usually takes 3 - 5 business days to reflect. We value your choice to use Super.com and are here to support you in any way we can. Regards

Posted 2 months ago

“I made a hotel reservation and had no issues at all. Checked in at the hotel and they knew I was coming and had a great stay. I would use Super.com again.”

Posted 3 months ago

“Easy, fast and great price”

Posted 3 months ago

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Super.com is rated 4.5 based on 5,892 reviews