Name: Super.com
Address: -, San Francisco, California
Rating: 4.46

“It will not let me cancel membership had to block them on my card to stop charging me WHOLE SCAM ! They say call 24/7 but when you do it’s always closed”

Helpful Report

Posted 7 months ago

Hi Atira! Thank you a bunch for sharing your feedback with us! Just to reassure you, Super.com is a trusted company, and we’ve even been featured in publications like the Financial Times, Forbes, and the New York Times. Our Super+ membership is packed with awesome perks like Cash Advance, Credit Building, and up to 10% Cashback on travel. We’d love for you to keep enjoying these benefits, but if you decide to cancel, we’re happy to help too! Just a heads-up, cancellation options can vary by state. After checking the email you provided, we couldn’t find a matching membership or any previous report. But don’t worry—our friendly Super Support team is here for you! You can reach us Monday to Friday, 8 AM to 7 PM, at +1-844-1461-2577, or you can start a chat through the Super.com app or website. We hope this clears things up, and remember—we’re always here to help whenever you need us!

Posted 7 months ago

“Very easy and user friendly”

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Posted 8 months ago

“DO NOT TRUST THIS COMPANY IT IS A SCAM. I recently booked a hotel in county Cork in Ireland through super.com they charged me €350 immediately. I got a confirmation email only from Super and none from the hotel itself which I thought was strange so I rang the hotel to confirm the details. The owner of the hotel said she has absolutely no affiliation with Super.com, she has never listed her property with them, has no way of receiving money from them and she had no record of my booking. Furthermore she had no rooms available, so the details listed on Super.com were COMPLETELY FRAUDULENT. I then tried to contact Super.com to try to get my money back but it’s impossible, they have no contact number, only an online “help chat” which they suggest for customers outside of the US to use to contact them. Except you need an American phone number to log in to use the chat. So they are basically uncontactable! Do not use this website to book anything, they will rob you blind!”

Helpful Report

Posted 8 months ago

Hey Katie, Thanks for bringing this to our attention. ⁠Your experience is important to us, and we take your feedback seriously. At Super.com, we’re dedicated to providing reliable services, recognized by major publications like the Financial Times, Forbes, and the New York Times. We source hotel rooms from diverse partners to offer you the best rates and exclusive deals, all while striving for a seamless booking experience. While unforeseen situations can arise in the dynamic travel industry, we are committed to minimizing any impact on our valued customers. Our Support team is already on it and will contact the accommodation and travel partner to investigate the matter thoroughly. We will keep you updated and work diligently to resolve this to your satisfaction. In the meantime, please note that we don’t have a record of your contact reporting this. Our 24/7 Support team is always here to assist you via phone, chat, or email. You can find all our contact details on both the app and the website: https://www.super.com/support If SMS verification isn't available in your country, you can still reach us through WhatsApp. We’re here to address your concerns promptly and ensure your satisfaction!

Posted 8 months ago

“Easy to book at a great price especially through Topcashback”

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Posted 8 months ago

“Don't know how they got my info.nbut they're keep trying to $ idk ? But jinm”

Helpful Report

Posted 8 months ago

Hi Vernon, Thank you for taking the time to share your feedback with us. To avoid any misunderstandings, we suggest reviewing the services you have signed up for. We want to assure you of our commitment to privacy and data security. As a trusted company featured in reputable publications, we take pride in our genuine business practices. Super.com only collects and shares information relevant to your services. Feel free to check out our Terms & Conditions for more details on our Privacy Policy. As we cannot identify your account through this review, we kindly ask that you reach out to our Support team via the 'Chat with us' option in the Help and Support section of your Profile. Our live agents are ready to understand your concern and make sure you get the support you need. You can find all our contact information on our app and site: https://go.super.com/3oyo1rk We are dedicated to addressing your concerns promptly and ensuring your satisfaction.

Posted 8 months ago

“Avoid them, easy to book but f anything goes wrong forget it! i booked a hotel and they didnt have the room, no problem, they agreed to a refund. Super.com wanted a letter confirming this rather than just call the hotel but ok, i got the letter on headed paper from the front desk, i have 2 children with me and the hotel needs to check in/out other guests too. so i upload the letter as you can't talk to anyone at super.com, its all chat or email in stupid hours too. Now they can't take the letter as it was handwritten, even though they said they just needed confirmation and a name on headed paper, they didnt say, not handwritten. ive now placed it in dispute with my credit card company. AVOID this cowboy company.”

Helpful Report

Posted 8 months ago

Hi Leigh, Thanks for taking the time to share your experience with us. We understand how challenging it can be, especially with your children in tow. We're dedicated to ensuring every customer feels fully supported, and we're here to assist you with this. We understand the challenges you faced with your reservation, and we apologize for any inconvenience caused. In the fast-paced travel industry, unexpected situations can arise beyond our control as a third-party booking site. Despite these challenges, we are focused on minimizing any negative impact on our customers. Your satisfaction is our top priority, and we appreciate your patience and understanding. Our Support team has been notified and will reach out to the accommodation and travel partner to investigate the matter. We will keep you updated and work diligently to resolve this to your satisfaction. In the meantime, please know that our 24/7 Support team is available to assist you via phone call, chat, and email. You can find all our contact details on our app and website: https://www.super.com/support. ⁠We’re dedicated to enhancing your experience and value your input.

Posted 8 months ago

“Stay away from this company. When you will try to change your booking, this company does not help. I I wanted to cancel hotel booking due to flight cancellation. I contacted the hotel. They said they can cancel it with full refund if the the third party contacts the hotel. Since I booked through this third party, they have to contact the hotel, not me. However, this third party does not do that and told me to contact hotel and get cancellation letter from hotel. Hotel never does that because I did not book hotel room directly from their website. I lost my money just because of this third party. Priceline and expedia or any other recognized third party never do this. They contact the hotel on behalf of the customer. So, stay away from this scammer.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for taking the time to share your experience with us. We take these matters seriously and assure you that integrity and transparency are at the core of our services. We understand that flight cancellations can be challenging, especially when they are out of your control. In this instance, you chose a non-refundable rate, preventing us from making any alterations to your booking, including changing dates. Our policy regarding cancellations and refunds was also clearly stated on the booking form and confirmation page. We see that you've initiated the chargeback process, indicating a dispute with your bank or payment provider. At this point, our ability to intervene or take further action is limited. Our dedicated Chargeback team is actively involved in collecting all relevant documentation and will proceed to submit it to the card processor for mediation. Going forward, any updates or resolutions regarding this matter must be pursued through your financial institution. We appreciate your understanding in this process, and if there are additional details or documentation needed from our end, our Chargeback team will collaborate with your financial institution to ensure a thorough review of the case. We hope this clarification addresses any doubts or concerns you may have had.

Posted 9 months ago

“The worst travel company I have ever used. Make sure and read the fine print. My hotel was cancelled and not on my end and other sites like hotwire and Priceline have never had a problem issuing a refund or even giving me credit. This place said no refund they didn't care about the problem, no understanding whatsoever and basically kept money if mine and I never was able to check into the room. I'll never use them again. The worst place you could use to book hotel reservations.”

Helpful Report

Posted 9 months ago

Hi Kristen, Thank you for sharing your feedback regarding your canceled hotel booking. We take every piece of input seriously, as it allows us to improve our services and the overall customer experience. As a third-party booking platform, we understand that there are instances in the travel industry that may be beyond our direct control. However, rest assured that we have established strong procedures to minimize any inconvenience that these situations may cause. To help us address your situation promptly, could you please provide your reservation ID? This will allow our team to investigate and resolve your concerns as quickly as possible. We appreciate your understanding and cooperation as we work to enhance our services for valued customers like you. Looking forward to assisting you further!

Posted 9 months ago

“Please be careful - Super.com is a scam. At the beginning of July, 2024 I booked a hotel with a free cancelation till September 29, 2024. Hotel was booked for 2 days at the end of September. On July 3rd Super.com charged me $635.89. I cancelled this booking the next day and Super.com refunded me $563.46, pocketing $72.43. I travel a lot and never had an issues with hotels.com or Expedia.”

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Posted 9 months ago

Hi Angela, Thank you for taking the time to share your detailed feedback. We understand your concerns regarding the upgrade to your refund policy and would like to provide some clarity. We take these matters seriously and assure you that integrity and transparency are at the core of our services. When making a reservation, it's important to differentiate between the types of bookings available. A Non-refundable rate often comes with a lower price but carries a stricter cancellation policy. If an enhanced refund option was selected, it typically provides additional flexibility under specific conditions, though the upgrade itself is non-refundable. For those who book a flexible rate, cancellations within the grace period are fully refundable. The Non-refundable rate, however, is discounted in exchange for a more stringent policy. If you choose to enhance this policy, it's meant to offer added protection, though it comes with specific terms that must be met for a refund. We’re committed to providing a clear and transparent experience. For more information, you can refer to our Enhanced Refund policy here: https://www.refundable.me/extended/en/ We trust this explanation brings clarity to the matter.

Posted 9 months ago

“Excelente la.mejor forma y fácil de comprar viajes”

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Posted 9 months ago

“horrible account setup/charge method. I made a reservation at super.com through kayak, when i made the reservation there's nothing about monthly membership fees, nor there is a monthly bill sent to my email address. Now that i check my bank statements i saw them charging me membership fees for 3 months already. And I haven't got a single email. when i tried to login to their website and cancel there's no place. And the chat bot says "our customer service is closed. "”

Helpful Report

Posted 9 months ago

Hi Patty, Thank you for reaching out to us with your concerns. It seems there might have been a misunderstanding regarding your sign-up for the Super+ membership, as our process requires explicit consent from our users. You have full control, and canceling your membership is straightforward. The membership does come with various benefits, including Cash Advance, Credit building, and up to 10% Cashback on travel. However, if you've decided not to continue with the membership, we are more than willing to process a refund, as our primary goal is to ensure our customers' satisfaction. Please call our Support team at +1 (844) 461-2577 or use the chat feature in your Super.com App for a convenient online cancellation. Note that online cancellations may not be available in all states due to regulatory restrictions. Alternatively, you can initiate a chat directly from the Super.com App or website during business hours (8 AM - 7 PM) for immediate support with a live agent. For more info, please check this article: https://go.super.com/NMPdZ04 We're here to assist you in the best way possible.

Posted 9 months ago

“Booking was Very, Very easy. I will do this again, & again.”

Helpful Report

Posted 9 months ago

“I booked an 8-day all-inclusive stay through Super.com for on 06-02-2024. Everything seemed fine at first, but then the issues started. On 03-04-2024, the hotel told me there was no all-inclusive booking under my name. I contacted Super.com, and on 08-04-2024, employee nr.1 from customer support said he was talking to the hotel to sort it out. But on 14-04-2024, employee nr.2 told me they couldn't handle it directly with the hotel and offerd me to pay for the upgrade myself and then get reimbursed. I found out from the hotel that the all-inclusive upgrade would cost €50 per person per day, totaling €700 for our stay. I let Super.com know we were okay with this, and employee nr.3 confirmed on 17-04-2024 that they just needed the invoice for reimbursement. I sent the invoice via their "Amendment request" as requested by them on 20-05-2024, and employee nr.3 confirmed the reimbursement was processed. However, I never got the money. On 27-05-2024, I followed up and was told by employee nr.4 on 28-05-2024 to contact my bank. My bank confirmed they hadn't received any money, so I informed Super.com again. On 31-05-2024, employee nr.4 told me the original booking was canceled and asked for my PayPal details to refund the remaining amount (that is a few hundred euro's). I sent my details immediately but still haven't received any reimbursement. Despite being very polite and contacting them. I'm really sorry to have to write this negative review because the communication with Super.com has always been pleasant. My goal isn't to bash the company, but I just want the amount reimbursed that was promised before our trip. If I hadn't been offered this refund, I could have canceled the booking. This whole situation has been very stressful, especially since I had an important surgery shortly after returning from the holiday. This has caused significant financial strain, and the delay in getting the promised refund is making things worse. Super.com needs to fix this and make sure customers get the support and refunds they're promised. The repeated miscommunications and delays are unacceptable. I hope sharing my experience will lead to better service in the future. Thanks for reading!”

Helpful Report

Posted 10 months ago

Hi Romy, Thank you for sharing your recent experience with our Support team. Your feedback is invaluable to us, as it guides our continual improvement and growth. We understand the challenges you faced with your reservation, and we apologize for any inconvenience caused. In the dynamic travel industry, unforeseen situations may arise that are beyond our control as a third-party booking site. Despite these challenges, we are committed to minimizing any negative impact on our valued customers. Our primary goal is to ensure the satisfaction of every customer, and we appreciate your patience and understanding. Upon checking, our Support Team has already refunded your original booking with us in full last May 31, 2024. In this case, the remaining refund has been issued to the PayPal account you have provided, and it usually takes 1-2 business days to be processed. Please refer to the email we've sent for the exact amount. Processing times depend exclusively on the bank; therefore, you must reach out to them for an exact timeframe. We value your feedback, and as a demonstration of our commitment to continuous improvement, we're delighted to offer you a credit to your account. This gesture is aimed at transforming your negative encounter into a positive opportunity for a future stay. The credit is already available for your use. We appreciate your understanding in this matter.

Posted 10 months ago

“Trying to call to speak to a representative for Super. The only people to speak to are sales people for Medic Alert, Dish etc. I simply want to cancel membership.”

Helpful Report

Posted 10 months ago

Hi Alaina, Thanks for bringing this to our attention. The membership does come with various benefits beyond Cash Advance, such as credit building and up to 10% cashback on travel. However, if you've decided not to continue with the membership, we are more than willing to process a refund, as our primary goal is to ensure our customers' satisfaction. For assistance, please call our Support team at +1 (844) 461-2577 or use the chat feature in your Super.com App for a convenient online cancellation. Note that online cancellations may not be available in all states due to regulatory restrictions. Alternatively, you can initiate a chat directly from the Super.com App or website during business hours (8 AM - 7 PM) for immediate support. For more info, please check this article: https://go.super.com/NMPdZ04 We're here to assist you in the best way possible.

Posted 10 months ago

“I booked one hotel through Super.com costing £68.00. Then they fraudulently took a further 19 payments out of my bank account of £32.50 which I did not agree too. Avoid this company at all cost.”

Helpful Report

Posted 10 months ago

Hi Jen, Thank you for bring this to our attention. As we cannot identify your booking through this review we ask that you reach out to our Support team. Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to assist you. All our contact information is available on the app and site: https://go.super.com/3oyo1rk

Posted 10 months ago

“They start taking a few after the fact and say it's all fkn legit. I booked a god damned hotel not joined a bullsht site. Con me at every available opportunity”

Helpful Report

Posted 11 months ago

Hi there, Thank you for bringing this to our attention. We want to assure you that our company is reputable and genuine. Our credibility has been recognized by esteemed publications such as the Financial Times, Forbes, New York Times, SmarterTravel, Conde Nast Traveler, and numerous other press outlets. It seems there might have been a misunderstanding regarding your sign-up for the Super+ membership, as our process requires explicit consent from our users. You have full control, and canceling your membership is straightforward. The membership does come with various benefits, including Cash Advance, Credit building, and up to 10% Cashback on travel. However, if you've decided not to continue with the membership, we are more than willing to process a refund, as our primary goal is to ensure our customers' satisfaction. Please call our Support team at +1 (844) 461-2577 or use the chat feature in your Super.com App for a convenient online cancellation. Note that online cancellations may not be available in all states due to regulatory restrictions. Alternatively, you can initiate a chat directly from the Super.com App or website during business hours (8 AM - 7 PM) for immediate support. For more info, please check this article: https://go.super.com/NMPdZ04 We're here to assist you in the best way possible.

Posted 11 months ago

“tutto 0k ooooooooooooooooooooooooooooooooooooooooooooooo”

Helpful Report

Posted 11 months ago

“So bad don’t use them they will scam you out of money … beware you’ve been warned !!”

Helpful Report

Posted 11 months ago

Hi John, Thank you for bringing this to our attention. We’re proud to be a trusted company recognized in several reputable publications. Our credibility is affirmed by our features in esteemed publications such as the Financial Times, Forbes, New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets. We've checked our records and see that you've initiated the chargeback process for your reservation, indicating a dispute with your bank or payment provider. At this point, our ability to intervene or take further action is limited. Our dedicated Chargeback team is actively involved in collecting all relevant documentation and will proceed to submit it to the card processor for mediation. Going forward, any updates or resolutions regarding this matter must be pursued through your financial institution. We appreciate your understanding in this process, and if there are additional details or documentation needed from our end, our Chargeback team will collaborate with your financial institution to ensure a thorough review of the case. We trust this clarifies matters for you.

Posted 11 months ago

“I recently had a very disappointing experience with Super.com. As a first-time user, I accidentally made a reservation at Niagara Falls, NY when I intended to book on the Canadian side of the Falls. Upon realizing my mistake, I immediately reached out to Super.com to explain the situation. Despite having two bookings with them for the same date but at two different locations, they refused to offer any refund or assistance. This lack of flexibility and understanding is unacceptable, especially for a new customer. It is clear that Super.com does not value customer satisfaction. I am extremely frustrated and dissatisfied with their poor customer service. I plan to take this matter up with the Better Business Bureau and explore legal action to resolve this issue. I strongly advise others to avoid using Super.com to prevent similar experiences.”

Helpful Report

Posted 11 months ago

Hi A, Thank you for sharing your recent experience with our Support team. Your feedback is invaluable to us, as it guides our continual improvement and growth. Please know that we are not able to modify any reservations or change your research. Reservations are made based on your search criteria, so it's important that you double-check your booking details before you complete your reservation. This includes checking the dates, location, and price. It's also a good idea to review our cancellation policy so that you know what to expect if you need to change or cancel your reservation. As your booking is non-refundable, modifications or cancellations typically require hotel approval. We suggest reaching out directly to the hotel to discuss any potential adjustments. If the hotel approves an exception, we would be more than willing to assist you with issuing a refund or compensation. Once you've secured approval from the hotel, you can initiate the cancellation by visiting: http://go.super.com/amendmentform and following the prompts. We hope this helped. Feel free to reach out if you have any further questions!

Posted 11 months ago

“I made a hotel booking for a hotel in Paris over a month ago. Called the hotel (Hilton) several times over the past few weeks and they said they don't have my reservation and won't honor it. Spoke with Super travel agents and they tried to get my reservation in Hilton's system but they replied back after a week saying they can't do that. I have to wait 2-3 days before check in! The booking is non-refundable according to Super Travel. 2-3 days before check in, means the dispute window will be closed with Visa/Master Card. The hotel said this is not a common practice (to send the reservations a few days before check in). I don't want to wait until 2-3 days before check in and get disappointed so I disputed the transaction. Once the dispute started, Super cancelled my booking! Got no refund and no communication from Super. I contacted them and they said they can't access my account while there is a dispute going on. It makes no sense. Has anyone else had this issue?”

Helpful Report

Posted 11 months ago

Hi Evan, We are sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team. This will enable them to investigate your situation thoroughly and establish direct communication with you.

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Super.com Reviews