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Super.com Reviews

4.5 Rating 5,892 Reviews

88 %

of reviewers recommend Super.com

Company Reviews

4.5

Based on 5,892 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super! Best price I could find for me accomodation.”

Posted 4 months ago

“This company is a scam! Run! They refuse to reimburse when I got to a hotel which I reserved with them and the hotel was closed, had to go to another hotel at 1 am. Then they say I must look into a Terms and Conditions document- which does not mention anything about it either. They just play the game of getting customers tired, use Booking or direct deal with hotels. Unbelievable. It is obviously the responsibility of the company that I have contracted the hotel, which is Super.com to provide with the information of check in hours, which they did not and they can easily check that themselves. Instead they just put stupid emails asking for stupid things just to not take responsibility of the issue which is clear and simple and easy to verify on their side if they wanted- which they clearly do not.”

Posted 4 months ago

Hi Pablo, Thank you for reaching out to us about your reservation. We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. This matter has now been resolved by providing you a full refund on resolution. Regards

Posted 4 months ago

“Super easy!”

Posted 4 months ago

“I booked a hotel through Super.com and it was a nightmare. When I arrived at the hotel, they told me that my name was not on the guest list and they had no rooms available. Super.com had already charged me for the booking and refused to give me a refund. They asked me to go back to the hotel and get a letter from them saying that I was not on the guest list, which was impossible because I had already left town. Super.com is a scam and a rip-off. Do not book anything with them. They will take your money and leave you stranded.”

Posted 4 months ago

Hi Izu, We sincerely apologize for the challenges you encountered with your reservation. Your feedback is crucial, and we are dedicated to ensuring the satisfaction of our customers. Being a third-party booking site, we acknowledge that certain incidents beyond our control may occur in the travel industry. However, we have implemented procedures to minimize such negative impacts. We deeply regret the recent experience you had with our Support team. Your input is invaluable as it guides our efforts to learn and improve. This matter is being reviewed and a member of our team will follow up with you shortly.

Posted 4 months ago

“Super.com has no posted information for how to contact them, and when I finally found a customer service phone number it was only after extensive googling. The agent I talked to was absolutely clueless, kept directing me to type in a website url that redirected to a different website that didn't have the options he was offering, and I fully believe them to be a scam. I was charged by the website AND by the hotel itself, and super.com charged nearly $200 more than what the hotel would have. Not exactly a "deal" even if it is a legit site. AVOID!!!!”

Posted 4 months ago

Hi Sandra, We sincerely apologize for the challenges you encountered with your reservation. Your feedback is crucial, and we are dedicated to ensuring the satisfaction of our customers. Being a third-party booking site, we acknowledge that certain incidents beyond our control may occur in the travel industry. However, we have implemented procedures to minimize such negative impacts. We deeply regret the recent experience you had with our Support team. Your input is invaluable as it guides our efforts to learn and improve. This matter is being reviewed and a member of our team will follow up with you shortly. In the meantime, regarding the price offered by the hotel, please note that Super Travel provides amazing deals that you usually won’t find online. However, we understand in this case you might have found a lower rate as the check-in was within the next 48h/24h and sometimes hotels lower the rate for their own direct reservations to avoid a large number of empty rooms.

Posted 4 months ago

“yeah don’t even bother using this site. i’ve been trying cancel my membership for a few hours now and it’s saying there is no phone number associated with my account but i’m literally calling from MY number that I USED to sign up. scamming and are trying to steal money.”

Posted 5 months ago

Hi Julia, We're sorry for any dissatisfaction you've experienced. We assure you we're a legitimate company, featured in reputable publications. Could you please email us at corporate@super.com with your information? The email you provided via this platform is not registered with us. Thank you.

Posted 4 months ago

“After you book the only thing you'll hear from these finance tech bro failson thieves is that the receipt says no changes, no refunds. When you're making your bookings you will be hard pressed to see ANY warning that the $10 a day you save on your booking won't be a savings when they steal your money from you and just repeat that they told you on the receipt you couldn't change your reservation. I wish I had looked at the (non-purchased, non 5-star) reviews. If I had known this was a FinTech company I would have known their whole business model is based on stealing, bad customer service, exploiting a lack of regulation and doing as little as possible for customers while calling their greed and laziness "innovation". Just call your hotel directly, you're not really saving money if they steal it all from you if try to change plans by even one day.”

Posted 5 months ago

Hi Victoria, We apologize for any negative impression you may have formed about our service. We can assure we are a legitimate company that has been featured in many reputable publications, including Financial Times, Forbes, New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets. We understand that you wanted to correct the dates of your stay, nonetheless, you did book a non-refundable rate. We kindly ask you to review the Terms & Conditions on our website, so you can get a better understanding of the policies of your reservation and the scope of our services. Policies are not set by us but rather set by the accommodation and only with their permission, we can override those policies. Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval. Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation. If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts. In the meantime, we do want to bring to your attention that we cannot fabricate reviews, and we are glad that guests who had great experiences with us are also compelled to leave their reviews. Everyone has the right to leave a review, as this is not exclusive to negative experiences. We hope we have clarified your doubts and concerns.

Posted 4 months ago

“This company is a COMPLETE SCAM!!!!! You would think you're getting a deal and you're really not. I don't know who is in charge but the BBB better look into them. I booked a family vacation with them for my daughter's 6th birthday. My mom who was also supposed to join us on the trip DIED. YUP. SHE DIED. The day before my daughter's birthday. Trip was cancelled immediately. I called them and informed them. I sent all the necessary documents they asked me for. They said they would make the exception due to my mother passing. It's been a month. I've been calling because that money needed to go towards the funeral my siblings and I had to pay for. I told every worker I spoke to the situation and they all said the same thing. They will informed the department in charge of that. So I said okay. Can you transfer me through to that department. The person kept avoiding the question. But I think they are trained to avoid the question because this happened on many occasions. The first 3 or 4 people I spoke to said my refund should be here in 3-5 business days. Call back if you don't receive it. So I called back because I didn't receive it. Then they told me that I had to wait 14 business days. Until they make a decision. Then they said they gotta double check. I will be taking them to court and getting a lawyer because this is crazyyyyyyyyyy. It's been a MONTH!!!! Do not use this company AT ALL. Spend the necessary money you have to for happiness. Because this company ain't it.”

Posted 5 months ago

Hi Ebony, We are truly sorry for the loss of your mother, and we extend our heartfelt condolences during this difficult time. Regarding your reservation, we understand the challenges you've faced in trying to modify or cancel your booking due to the circumstances. Please know that our Corporate team is reviewing your case with the utmost priority and is committed to resolving it as swiftly as possible. We appreciate your patience and understanding during this process.

Posted 4 months ago

“Bardzo dobre ceny i bardzo szybko zrealizowana usługa. Polecam serdecznie.”

Posted 5 months ago

“I would never use this company again. Quite happy to take your money. I inadvertantly pushed the wrong button for refund as they didn’t have one that suited . Just NO! I then asked to change booking for another time. NO! Then to add insult they said Thankyou you for understanding. How can I understand when they still have my money! NO STARS.”

Posted 5 months ago

Hi Kathryn, We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team. This will enable them to investigate your situation thoroughly and establish direct communication with you.

Posted 4 months ago

“I have never had an easier check-in at a motel. Super.com had everything set up perfectly. They also offered the lowest price for my room. Thank you Super.com. I will be using your sight again!”

Posted 5 months ago

“I attempted to book a room in a resort in Dubai using super.com for a popular event happening on the same day. Super.com was the only website that indicated room availability, so I trusted their platform and made a booking. However, upon my arrival at the hotel, they were not familiar with super.com and couldn't find my reservation. Furthermore, it turned out that the hotel had been fully booked for that day for the past week, according to all other travel agent websites. The following day, I contacted super.com to discuss the issue. Their customer support was hugely disappointing. They solely rely on remote agents from the Philippines who appear to lack proper coordination with their internal departments. I began to question whether super.com is a well-organized company like Traveloka, Booking.com, or Agoda. They advised me to obtain a confirmation letter from the hotel in order to get a refund. However, when I contacted the hotel the next day, they still had no information on super.com or any booking confirmation for my name, therefore, they couldn't provide a written confirmation for my non-stay. This has been my strangest hotel booking experience to date, and it has left me resolved never to use super.com again. In my opinion, it's better to stick with established, popular websites.”

Posted 5 months ago

Hi Sanjana, Thank you for reaching out to us about your reservation. We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. This matter has been escalated to our Urgent Care team who will follow up with you as soon as possible. Regards

Posted 5 months ago

“Everything went well with my booking. Later received notifications on the day of the trip, they work very well in communicating with customers.”

Posted 5 months ago

“Useless customer service”

Posted 5 months ago

Hi Dave, We are truly sorry that you had trouble with your reservation. We understand your request to change the dates of your reservation, nonetheless, please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval. Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation. Our Support team is currently working on your case and a representative will follow up with you shortly. We greatly appreciate your patience while our team works diligently to resolve this matter.

Posted 5 months ago

“Bought an air ticket on snap travel before you became super. You then cancelled the ticket, never let me know, and said you can do nothing to help re refund Bought tickets 10months ago and you cancelled ticket two months ago”

Posted 5 months ago

We understand how frustrating this situation must be for you. Regrettably, we've recently become aware of a situation beyond our control. The company you booked your flight(s) with, Bookingvault, has unfortunately ceased operations. Your booking was with Bookingvault and not Super, this means that Super has extremely limited access to information about any Booking Vault reservation. We want to assist you to the best of our ability. To get the help you need: - For support, please reach out to the airline directly through their customer service lines. - If you need to cancel or make changes, contacting the airline is your best option. Alternatively, you might consider contacting your bank for assistance in obtaining a card refund or reimbursement due to Bookingvault's current inaccessibility. Thank you for your understanding and patience as we navigate this situation together.

Posted 5 months ago

“I used super.com because they had the best price listed. they said it was nonrefundable so I realized I would have to be 100% certain of my plans. Ok, no big deal. However, as soon as the transaction is processed they notify me that the this was not the full amount, and I would be responsible for another 30% in taxes and fees before I could check in. Suddenly it became the most expensive hotel! I called to cancel within 5 minutes of making the purchase and they said all purchases are non refundable. DO NOT USE THEM!”

Posted 5 months ago

Hi Michael, We apologize for any negative impression you may have formed about our service. Please note that the listing did include the room rate and hotel fees in their listing. Super Travel displays the room rate and then the additional hotel fees are in the hotel section, both pre-booking and in the customer's voucher post-booking and payment receipt. This is separate because they are not charged by Super Travel but rather mandatory payments to be made directly to the property and at their sole discretion. In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we can no longer take any action on this matter. We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation. From now on, any resolution or updates must continue through your financial institution. We apologize for the inconvenience.

Posted 5 months ago

“They did not give a refund when my husband got sick and we were unable to travel. It was 3 days before our reservation so they could have given me a refund but they didn't.”

Posted 5 months ago

Hey Carolyn, We're sorry to hear about your situation. Unfortunately, your request for cancellation falls outside the regular cancellation period, and we can only issue a refund with the hotel's approval. Our team is currently in contact with the hotel management to confirm their authorization for the refund. Wishing your husband a speedy recovery, and we hope to resolve this matter as soon as possible.

Posted 5 months ago

“I booked the Arlo Nomad in New york. My booked room was the SKY King room but the hotel has a booking for Essential King room. It is the cheaper room Categorie! I booked the Sky King room! Over 3 weeks super.com has no Solution for the problem! Booking number: Regards Erdogan Yildirim”

Posted 5 months ago

Hey Erdogan, We apologize if our support team was unable to provide a resolution. To ensure more effective assistance, we kindly request that you send your information to us via email at corporate@super.com. A dedicated representative will reach out to you as soon as possible. Your understanding is greatly appreciated, and we eagerly look forward to the opportunity to address and resolve this matter for you.

Posted 5 months ago

“I recently had an incredibly frustrating experience with Super.com while attempting to book a hotel reservation for November 8th. The ordeal was so exasperating that I felt compelled to share my ordeal, hoping that no one else falls into the same trap. Booking #B_11915596 The fundamental issue I encountered with Super.com was the alarming level of deception on their website. The booking process was utterly misleading and left me feeling scammed. As soon as I selected the hotel I wanted, the website swiftly directed me to the payment section without a chance to confirm my booking details. Before I knew it, I had paid for a hotel reservation on the very same day I intended to stay, despite my explicit selection of November 8th. I immediately realized the error and attempted to rectify it by contacting their customer service. However, this presented another challenge. It took several attempts to reach a live representative, which was incredibly frustrating. When I finally got through, the individual I spoke to was unable to resolve my issue. This lack of effective customer support only added to my mounting frustration. The crux of the problem lies in the website's design and functionality, which makes it extremely easy for users to inadvertently book the wrong date. Super.com's website is designed in a way that appears user-friendly, but it masks its true intent – to trick unsuspecting customers into making erroneous bookings. It leaves little room for users to review their selections and confirm their choices before proceeding to payment. In sum, my experience with Super.com was nothing short of a nightmare. The combination of their deceptive website design and the lack of responsive customer support left me feeling duped and frustrated. I sincerely hope that by sharing my experience, others can avoid falling victim to this misleading platform. My advice: approach Super.com with extreme caution, and double-check your reservations meticulously before clicking that payment button.”

Posted 5 months ago

Hi Gerardo, We are truly sorry that you had trouble with your reservation. Please note that we do not have the ability to modify any reservations or change your research. Reservations are made based on your search criteria. If the dates you selected are sold out, we let you know and show the next available dates, so it's important you double-check your booking details before you complete your reservation. This includes checking the dates, location, room details, meal plan and price. It's also a good idea to review our cancellation policy so that you know what to expect if you need to change or cancel your reservation. We are sincerely sorry to hear about your experience and that you didn't feel supported in your most recent experience with our Support team, as we strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. Please note that you booked a non-refundable stay, which limits our ability to modify or cancel it without the hotel's approval. We kindly ask you to review the Terms & Conditions on our website, so you can get a better understanding of the policies of your reservation and the scope of our services. Policies are not set by us but rather set by the accommodation and only with their permission, we can override those policies. If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts. We hope we have clarified your doubts and concerns.

Posted 5 months ago

“Fast and easy”

Posted 5 months ago

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Super.com is rated 4.5 based on 5,892 reviews