Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.46

4.5 Rating 6,007 Reviews

88 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,007 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have to say Katie the manager here is fantastic. She’s comforting always concerned if you’re OK and a pleasure. Especially her Christmas decorations really give a warm welcoming.. Thank you, Katie😊💯. Freddie ❤️ plasterer.. I recommend💯💯💯. Frederick Bortolotti”

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Posted 5 months ago

“Excellent and thankfully no hassle reimbursement credit which I inadvertently booked hotel for the following week when really what I interested to book/pay for it actually start that day”

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Posted 5 months ago

“3rd time using super.com. Excellent pricing and great customer service. The 2nd time that I booked the hotel had over booked. Super.com found another hotel which was actually an upgrade. At no cost to me”

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Posted 5 months ago

“Repeat customer, have used Super many times over the years, including back when they were called Snap Travel. Great prices, easy to book. No issues whatsoever with bookings being honoured, and no surprise extra costs at check-in (except those you're aware of, like parking or resort fees, for instance). To provide context, my travel has always been USA and Canada. Refunds when required have been very quick.”

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Posted 5 months ago

“The prices are great!! it's easy and fast to look up rooms and cost..only takes a few minutes to look,find,and book,with this app.I highly recommend this app to anyone who appreciates fast reasonable,and great services!.it's is not just to find hotels,they have plenty of helpful ways to better credit,make extra cash and I believe they have loans of some sort..again thanx Super!!.”

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Posted 5 months ago

“It was easy”

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Posted 5 months ago

“Refrain from assuming any financial risks. Citing market trends, they insistently demand more investment. When I refused and demanded a reimbursement for my original investment, they cut off communication. My money was never returned to me. I am able to show proof that my communications and finances were restricted, but M A D A C O V I . C O helped me promptly get back every dollar I had invested and profit. Consider giving them a try.”

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Posted 5 months ago

******************************************************************************************************** We want to remind all our customers to exercise caution and avoid engaging with any third-party services mentioned in reviews, as these are not affiliated with us in any way. Our company prioritizes your security and transparency, and we handle all matters directly through our official channels. If you have any concerns or need assistance, please reach out to us via our verified support contacts listed on our website or app. Your safety is our top priority, and we’re here to help with any issues you may have. ********************************************************************************************************

Posted 4 months ago

“Great discount and expirience”

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Posted 5 months ago

“Facile, avantageux, je recommande.”

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Posted 6 months ago

“We booked a hotel through Super for 4 nights from 2nd October. We made this reservation on Saturday 28th September. What we didn’t know because the UK media hadn’t covered Hurricane Helene was that the hotel had been closed by the hurricane on the 26th! But Super.com as an international provider of hotel accommodation should have known! We arrived at the hotel, Barefoot Beach Club on Madeira Beach, to find it closed due to storm damage!!!! Super.com should not have taken our booking as the hotel would already have been closed at the time of booking. We returned to Tampa to find all the accommodation booked because of people being displaced by the storm damage. We almost had to sleep in our car but after 2 hours of searching luckily found a room for the night I can’t believe Super.com booked us into a hotel which was buried in sand and had no power, they should have known this. Incompetence on a Biblical Scale! We’ve had to pay rack rate for inferior hotels because we’re having to book whatever we can find last minute. Super.com are even less interested in paying compensation than they were in supporting us to find alternatives. Unbelievably they won’t even refund the money we paid them originally until we prove that we found an alternative by sending them copies of the receipts!!! I can’t think what they would do if we’d been forced to sleep in our car….. And now I’m being asked to upload copies of the invoices from the hotels I had to book myself because of Super.com’s incompetence before they will refund me! And I’m being told that one of my documents isn’t good enough so they can’t proceed. It can’t be difficult to find out that the hotel is still closed for themselves. Shameful behaviour to avoid doing the right thing.”

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Posted 6 months ago

Hi Alistair, Thank you for sharing your experience with us. We’re truly sorry to hear about the challenges you faced during your trip, especially in the aftermath of Hurricane Helene. We understand how worrying it must have been to arrive at a hotel that was temporarily closed. While we rely on our hotel partners for timely updates, this situation has highlighted areas where we can improve. Rest assured, we’re actively working on better ways to manage and communicate such situations to ensure our customers are supported more effectively moving forward. We understand how difficult it can be to find last-minute accommodations during a busy time, and we’re committed to improving our support to offer better options and assistance in similar circumstances. Our Corporate Team is thoroughly reviewing your case with a focus on resolving it as swiftly and fairly as possible. We truly appreciate your patience and understanding as our team works diligently to address your concerns. Thank you for giving us the opportunity to make this right, and we will keep you updated as progress is made. Please know we are fully committed to minimizing any further impact on your experience. We’ll get this resolved for you!

Posted 6 months ago

“Super.com took my money for a reservation at a Days Inn. However, the motel where they made the booking is not a Days Inn. There is no Days Inn in the town I was visiting. I tried to resolve this with super.com, but no one there would do anything for me. I only wanted a refund or a relocation. Super.com refused to do either. Super.com is a scam. I truly believe super.com is going to rip off as many people as it can and then declare bankruptcy. Do not use this company. It is a scam!”

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Posted 6 months ago

Hi David, Thanks for reaching out and bringing this to our attention! At Super.com, we pride ourselves on our credibility and commitment to our customers, recognized by trusted publications like the Financial Times, Forbes, and the New York Times. We’re all about making sure you have a fantastic experience, and we're here to help with anything you need. After thoroughly reviewing your concern, please know that our Support Team has checked everything for you and confirmed that the Days Inn Hotel underwent changes in its name and management. While we understand these changes can be surprising, rest assured that it’s still the same great hotel, offering the same amenities, rooms, and services you expected. Your reservation remains valid and can be used as planned. As your booking is non-refundable, adjustments or cancellations are typically subject to the hotel or travel partner's discretion. Our team proactively reached out on your behalf for a complimentary cancellation, and while it wasn’t approved this time, we’re here to explore every option with you! This being said, as a token of appreciation for being one of our valued customers, as a one-time gesture, we’ve added credits to your account equivalent to the price of your reservation with us. These credits are ready for you to use on a future booking whenever you’d like! We hope this provides peace of mind, and we’re so glad to have you with us. If there’s anything more we can do, please don’t hesitate to reach out—we’re always here for you!

Posted 6 months ago

“Change of dates needed. My son had heart surgery this week but was cancelled due to a nurse protest. I can't get anyone to contact me to get a hold on my room so I can give new dates when needed.”

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Posted 6 months ago

Hi Judd, Thank you for voicing your concern. We understand how valuable flexibility is when planning a reservation, and we’re here to help in any way we can. Once a reservation is confirmed, it’s generally set based on the details chosen at booking, so we recommend double-checking the dates, location, and price before completing your reservation. It’s also a good idea to review the cancellation policy to see what options are available if changes are needed. It appears your booking was non-refundable, which can limit modifications or cancellations unless approved by the hotel. That said, we know plans can sometimes shift unexpectedly. We notified our Support to work with your request. You will be receiving an update regarding your concern. We’re here to make sure your experience with us is the best it can be. Let us know if there’s anything else we can do for you!

Posted 6 months ago

“Worst experience keep waiting for my room 8 hours I ask them to book other hotel because was payment issue from them they refuse To book other hotel”

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Posted 6 months ago

Hi Saleh, Thank you so much for sharing your concerns with us! We truly appreciate your feedback and want you to know that integrity and transparency are very important to us. We understand that unexpected issues can happen in the travel industry, and we’re here to help! We’re thrilled that our dedicated Support team was able to resolve your situation by issuing a full refund and providing additional credits as a thank you for your patience. They’re also happy to assist with refunding the price difference for your new reservation—just let us know your PayPal account information so we can get that processed for you! If you could take a moment to check your email from our Support team regarding the price difference refund and share the details we need, that would be wonderful. We truly apologize for any inconvenience you faced, and we’re excited about the opportunity to serve you again in the future. Thank you for being a valued customer!

Posted 6 months ago

“I finally was able to cancel, I thought I was signing up to get discounts through Lyft $1.98 for I don’t know what and then trying to charge me $15 I blocked them on my Cash app I think it’s a snake in the grass to do something like that These ones with more than one star like the three and four and five stars Please… that has to be some type of propaganda”

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Posted 6 months ago

Hey Lisa, Thanks for sharing your concerns! It sounds like there might have been a mix-up with your membership sign-up, and we’re here to help clear things up! As a company featured in reputable publications like the Financial Times, Forbes, and the New York Times, we prioritize transparency and genuine business practices. At Super.com, we make sure all membership details—including costs, perks, and rebates—are provided upfront so you have a complete picture and can make informed decisions. Rest assured, we only process charges for services you’ve specifically signed up for, with clear consent. If you’d like more details, our Terms & Conditions offer further clarification. As mentioned during sign-up; to claim your rebate, you must submit the claim form before it is granted as credit to your Super.com account within 30 days of your Super+ membership purchase. While we’re bummed it didn’t work out this time, we’re glad you were able to cancel your membership and want you to know we’re continuously working to make that process even smoother. We’ll be here if you decide to give Super+ another shot in the future. Regarding your concern with the positive reviews from other users, we do not have the ability to create reviews ourselves. We’re grateful that many of our satisfied members choose to share their positive experiences with us. We hope this clears things up, and we're just a message away if you need anything else!

Posted 6 months ago

“Great 👍 price available”

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Posted 6 months ago

“I’m not sure when or why or if I even did sign up for this.. yet they have faithfully been trying to charge my Apple Card it started with 15 then 30 now this morning it’s 45 thank god ion keep money on my card”

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Posted 7 months ago

Hi Martia, Thank you for contacting us regarding your Super+ subscription. We appreciate the opportunity to address your concerns. It appears there may have been a misunderstanding about your sign-up, as the Super+ membership requires explicit consent during the registration process. Rest assured, you have full control, and canceling your membership is simple and straightforward. The membership includes several benefits, such as Cash Advance, Credit building, and up to 10% Cashback on travel. However, if you prefer not to continue, we are happy to process a refund. Your satisfaction is our top priority. Please reach out to our Support team at +1 (844) 461-2577 or use the chat feature in your Super.com App for online cancellation. Note that online cancellation may not be available in all states due to regulatory requirements. You can also initiate a chat directly from the Super.com App or website during business hours (8 AM-9 PM) for immediate assistance. For further details, feel free to check this article: https://go.super.com/NMPdZ04 We are here to help in any way we can.

Posted 6 months ago

“Very good”

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Posted 7 months ago

“Thanks very much”

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Posted 7 months ago

“Took out a random 2 dollars from my account and I have no idea where it went and cant find where it went, and my bank account notified me it tried to buy a super+ membership for 15 dollars on its own and I had to submit it as fraud, customer service is never available it seems and I still haven't even gotten my money back.”

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Posted 7 months ago

Hi Elijah, We take these matters seriously and assure you that integrity and transparency are at the core of our services. As a reputable company featured in well-known publications like the Financial Times, Forbes, and the New York Times, our credibility and genuine business practices are well established. It seems like there might have been a little mix-up regarding your Super+ membership sign up. We always ensure clear consent and provide necessary information during the process. Signing up without consent is not possible. Our Super+ trial membership allows users to experience benefits for a limited time, either free or at a minimal cost. During the trial, customers will have full access to Super+ perks. Cancelling before the trial or promotional period ends means no charges for the subsequent term. While our membership offers great benefits, we are more than happy to process a refund as we always strive for customer satisfaction if you decide to cancel. For assistance, please call our Support team at +1 (844) 461-2577 (8 AM - 7 PM) or use the chat feature in your Super.com App for a convenient online cancellation. Note that the option for online cancellations may vary depending on your state. For more info, please check this article: https://go.super.com/NMPdZ04 We hope this clarification addresses any doubts or concerns you may have had.

Posted 7 months ago

“Great Deal! Thank you!”

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Posted 7 months ago

Super.com is rated 4.5 based on 6,007 reviews