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Super.com Reviews

4.5 Rating 5,901 Reviews

88 %

of reviewers recommend Super.com

Company Reviews

4.5

Based on 5,901 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never again!!! Recomend to stay away. This is the worse company I ever booked with. Got something completely different to what I booked and their customer service line always have about 40 calls aheah of you. Waited for over 3 hours to get a resolution and was not able to fix the problem.”

Posted 6 months ago

Hey Zarahy We're genuinely sorry for the trouble you faced with your reservation. Your feedback is vital, and we're committed to ensuring our customers' satisfaction. Please understand that, as a third-party booking site, certain incidents beyond our control may occur in the travel industry. However, we've implemented procedures to minimize such negative impacts. We are sincerely sorry to hear about your experience and that you didn't feel supported in your most recent experience with our Support team, as we strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. Our Corporate team is reviewing your case and is committed to resolving it as swiftly as possible. We greatly appreciate your patience while our team works diligently to resolve this matter.

Posted 6 months ago

“Even though we bought the insurance, they refused to refund us when our concert 4 hours away was canceled. We were on hold with customer service for over 3 and 1/2 hours and we still didn't get through to anyone! Buyer beware! Go with a more well-known site, it is well worth the extra 20 or 30 bucks!!!”

Posted 7 months ago

Hi Laura, We are truly sorry that you had trouble with the cancellation of your stay. Regarding your reservation, you purchased an extension to the non-refundable policy. Please note that in order to deviate from the refundable policy of your booking, you must meet the eligibility criteria. To gain a better understanding of the reservation policies, we kindly request you to review the Terms & Conditions on our website. You can find more information about the Enhanced Refund policy here: https://help.super.com/support/solutions/articles/48001229701-what-is-enhanced-refund- https://www.refundable.me/extended/en/ Hope we were able to clarify. Regards,

Posted 6 months ago

“Do not book through super.com. I had to cancel and paid the extra for refundable travel. They refuse to refund the money cause it doesn't fall under the guidelines. I lost over 200”

Posted 7 months ago

Hi Staci, We are truly sorry that you had trouble with the cancellation of your stay. Regarding your booking, it's essential to differentiate between the type of reservation selected. You have chosen a Non-refundable rate, which comes with a more restrictive cancellation and refund policy. However, you have the option to extend this policy to make it more flexible, which allows for refunds under specific conditions. Please note that the additional fee paid for this policy extension is non-refundable. When booking a flexible rate, you are entitled to a full refund if you cancel within the grace period, regardless of the reason for cancellation. On the other hand, the Non-refundable rate offers a discounted price in exchange for a stricter cancellation policy. When you choose to enhance this cancellation policy for added flexibility, these are under specific conditions and the upgrade cost is understandably non-refundable. For a comprehensive understanding of our reservation policies, we recommend reviewing the Terms & Conditions on our website. You can find more information about the Enhanced Refund policy by visiting the following links: https://help.super.com/support/solutions/articles/48001229701-what-is-enhanced-refund- https://www.refundable.me/extended/en/ We hope this clarifies the reservation policies for you.

Posted 6 months ago

“Buchung reibungslos”

Posted 7 months ago

“I searched all the sites to find the most cost effective room at a hotel in Pigeon Forge, TN. The best deal was on super.com. I was pleased with the room and how easy the checkin process was. I will definitely use them again for future stays!”

Posted 7 months ago

“I have recently had the most disappointing and frustrating experience with Super.com. My interaction with this company has been characterized by extreme deception and a complete lack of assistance when I encountered an issue with a hotel booking through their "Super Booking Application." I made a reservation for the Ibis Doha hotel (B_11553815) for the dates of October 12th and 13th. However, the confirmation I received indicated entirely different dates - October 19th and 20th. This is not only misleading but could be seen as outright fraudulent. Despite immediately reaching out to their customer service department to address this significant discrepancy, my experience went from bad to worse. Super.com's automated services proved to be completely unhelpful, refusing to correct the glaring mistake. Even when confronted with an issue that was clearly caused by their platform, they insisted on not assisting or making any effort to rectify the situation. What's more, when it became evident that Super.com would do whatever it takes to avoid any contact and refuse to solve any issues that might arise, I took the initiative to report the transaction as fraud to my bank. The lack of response from Super.com left me with no other viable option to protect my interests and financial well-being. This level of unresponsiveness, coupled with their failure to take responsibility for their errors and misleading information, is simply unacceptable. It is an affront to customer trust and confidence. I would strongly advise anyone considering using Super.com to think twice. My experience has been a complete letdown, and I cannot emphasize enough how important it is to be cautious when relying on their services. Their inability or unwillingness to rectify mistakes of this nature is a red flag, and their commitment to customer satisfaction is, at best, questionable. In sum, my experience with Super.com has been marred by deception, a complete lack of assistance, and a failure to take responsibility for a glaring error on their part. I urge anyone considering their services to proceed with extreme caution, as my experience has left me highly dissatisfied and disappointed.”

Posted 7 months ago

Hi Mark, We are truly sorry that you had trouble with your reservation. Please note that we do not have the ability to modify any reservations or change your research. Reservations are made based on your search criteria. If the dates you selected are sold out, we let you know and show the next available dates, so it's important you double-check your booking details before you complete your reservation. This includes checking the dates, location, and price. It's also a good idea to review our cancellation policy so that you know what to expect if you need to change or cancel your reservation. This matter has been escalated to our Amendments team who is reaching out to the accommodation and travel partner. They will follow up with you as soon as possible. Regards

Posted 6 months ago

“Easy, best rate. Also EASY.”

Posted 7 months ago

“Easy to use online”

Posted 7 months ago

“Their website is too ready to complete the sale, no review, no going back. Any attempt to change things gets a "leaving website" warning. Wound up booking for the wrong dates. "no refund" is their mantra. When I attempted to cancel the transaction through my financial institution, they cancelled the reservation with "no refund". A very poor experience.”

Posted 7 months ago

Hi Dwight, We are sincerely sorry to hear that you had trouble with your reservation. Reservations are made based on your search criteria and are only completed when you provide payment information and confirm the purchase. If the dates you selected are sold out, we let you know and show the next available dates, so it's important you double-check your booking details before you complete your reservation. This includes checking the dates, location, room details, meal plan and price. It's also a good idea to review our cancellation policy so that you know what to expect if you need to change or cancel your reservation In this case, you booked a Non-refundable stay. We kindly ask you to review the Terms & Conditions on our website, so you can get a better understanding of the policies of your reservation and the scope of our services. Policies are not set by us but rather set by the accommodation and only with their permission, we can override those policies. You've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter. We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation. Any resolution or updates must continue through your financial institution. We apologize for the inconvenience.

Posted 6 months ago

“I always make the booking through this site. No issues until I cancelled the fully refundable booking. I made the 2 fully refundable bookings and cancelled it within half an hour. I got charged £40 per booking. It hasn’t mentioned anywhere there is a fee to pay. That defeats the purpose to make fully refundable booking and don’t get the full refund. I would never use them again. Not reliable at all when comes to pay the refund.”

Posted 7 months ago

Hi Tanya, Thank you for your feedback. Regarding your booking, it's essential to differentiate between the type of reservation selected. You have chosen a Non-refundable rate, which comes with a more restrictive cancellation and refund policy. However, you have the option to extend this policy to make it more flexible, which allows for refunds under specific conditions. Please note that the additional fee paid for this policy extension is non-refundable. When booking a flexible rate, you are entitled to a full refund if you cancel within the grace period, regardless of the reason for cancellation. On the other hand, the Non-refundable rate offers a discounted price in exchange for a stricter cancellation policy. When you choose to enhance this cancellation policy for added flexibility, these are under specific conditions and the upgrade cost is understandably non-refundable. For a comprehensive understanding of our reservation policies, we recommend reviewing the Terms & Conditions on our website. You can find more information about the Enhanced Refund policy by visiting the following links: https://help.super.com/support/solutions/articles/48001229701-what-is-enhanced-refund- https://www.refundable.me/extended/en/ We hope this clarifies the reservation policies for you.

Posted 6 months ago

“I booked through super.com a hotel and for no fault of mine the reservation had to be cancelled. The hotel approved the refund on the spot, but super.com doesn't want to do anything to process the refund - spent hours on the phone waiting. Will never book with them again - you save a few bucks but in a situation like mine they get it back from you.”

Posted 7 months ago

Hi Stan We are truly sorry to hear about your most recent experience with our Support team. In order to provide you with more effective assistance, kindly send us your information via email at corporate@super.com. A representative will contact you at the earliest opportunity. We appreciate your understanding and eagerly anticipate the opportunity to address and resolve this matter for you.

Posted 6 months ago

“I booked with super.com today for a stay tonight. I booked a room with 2 double beds. We got to the hotel after 9 pm - 30 minutes after hitting a moose on the highway - so shaken up. The hotel gave us a room with 1 queen bed. We didn't notice until we entered the room. The hotel said it was a booking error on the part of Super. Com and we would have to sort it out through them. So I called super.com. They said they would send a ticket to their urgent care Center and they would contact the hotel and then call us back within 20 minutes. 2 hours later they had still not called. I called back and they informed me that because we accepted the room and didn't wait in the lobby for them to call us back (for 2+ hours) that they would not be able to get us the room we had booked. The people I spoke to on the phone were very kind and polite but their ability to efficiently manage a booking error that they made was pathetic at best . First and last time I will ever book through them . Date of experience: October 06, 2023”

Posted 7 months ago

Hi Joseph, We are sincerely sorry to hear about your experience and that you didn't feel supported in your most recent experience with our Support team, as we strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. Our Corporate team is reviewing your case and is committed to resolving it as swiftly as possible. We greatly appreciate your patience while our team works diligently to resolve this matter.

Posted 6 months ago

“Really good”

Posted 7 months ago

“WORST COMPANY EVER.- DO NOT BOOK. They take your money, cancel your room and leave you with the stupid.com chat agents that have 0 idea what they’re doing. I was told I was definitely getting a refund 3 TIMES and then nothing came through. I have sent 30+ emails and no one has been in touch. Apparently someone ‘tried to call me’ which is bull because I received no call. They have no idea what they’re doing. SCAM SITE AND WORST CUSTOMER SERVICE EVER.”

Posted 7 months ago

Hi Alex, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you experienced [specify issue]. This is certainly not the level of service we aim to provide. Your feedback is valuable to us, and we want to make things right. Please note that there are several cases under force majeure occurring globally, so we're sincerely sorry for the delay in getting back to you. We've been experiencing a high volume of bookings and subsequently, an increase in support queries, in addition to the normal volume for peak season in this industry, so it takes us longer than usual to respond, as this spike also affected our travel partners. We greatly appreciate your patience while our team works diligently to resolve this matter.

Posted 6 months ago

“the hostess was was helpful and friendly .Both shifts greeted us like old friends. Room was very clean and quiet. slept well and breakfast was great. the waffles really were fantastic. lots of room to park our double rig. Great experience here.”

Posted 7 months ago

“Acabo de contratar una noche de hotel y el sitio nos ofreció un precio 10% más bajo que otros sitios.”

Posted 7 months ago

“Scaaaaam scaaaaam scaaaam scam scam scaaam”

Posted 7 months ago

Hi Karine, We are sorry to hear how you feel about our service. Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to assist you. All our contact information is available on the app and site: https://snaptravel.freshdesk.com/support/solutions/articles/48001209680-how-to-contact-super-travel

Posted 6 months ago

“Quick and easy and saved us some money!!!”

Posted 7 months ago

“Quick and simple! Great deals on great hotels! 4 star room for 2 star price!”

Posted 7 months ago

“Very quick, friendly booking experience.”

Posted 7 months ago

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Super.com is rated 4.5 based on 5,901 reviews