Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.46

4.5 Rating 6,007 Reviews

88 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,007 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super had the best price for the same stay in London compared to other hotel travel site I looked at. No issues or surprises with Super. Very Happy with their service.”

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Posted 11 months ago

“Booked rooms for 3 nights at Generator Miami hotel. Super.com didnot mention of hotel resort fee. So I was surprise when the hotel charged $32 resort fee per day per room. When contacted super.com to let them know and sent them the screen shot that super.com didnot mention it, super.com agent said hotel can charge whatever they want and they cannot do anything about it. If I had known of this resort fee, I would booked else where with either better location or free breakfast with overall cost the same.”

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Posted 11 months ago

Hi Nguyen, Thank you for bringing this to our attention. We understand that encountering unexpected fees can be surprising. It's important to note that hotels often have standard practices of charging a mandatory deposit and/or resort fees directly to guests. Please note that the listing did include the room rate and hotel fees in their listing. Super Travel displays the room rate and then the additional hotel fees are in the "About" section of the hotel card or in the hotel's terms and conditions section, both pre-booking and in the customer's voucher post-booking and payment receipt. This is separate because they are not charged by Super Travel but rather mandatory payments to be made directly to the property and at their sole discretion. Upon reviewing our resources, we confirmed that it is indicated to our booking page under terms and conditions that there is a mandatory resort fee + 14%tax per room per night is not included in the rate and is applicable and payable directly to the hotel upon arrival. We kindly ask you to review the Terms & Conditions on our website, so you can get a better understanding of the policies of your reservation and the scope of our services. We hope this explanation clarifies the situation.

Posted 11 months ago

“Really easy to do and feel secure your details are kept secure.”

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Posted 1 year ago

“Hi everyone You may want to really consider using super.com for your travels. It's very easy to use and has great prices . The reply for my reservation was within mintues . They also sent me reminders and follow up emails on my stay. It's become my #1 site to go to for travel”

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Posted 1 year ago

“Scam! Booked a hotel through this company, and after a long day of travel we get to the Comfort Inn and we get turned away. The confirmation number Super.com provided was a fake! The general manger even told us that this has happened before, and it's always Super.com scamming people. Tried calling Super.com, and of course, they wouldn't answer the phone. Had to find other accommodations at the last second. Do not ever deal with these people. I wish I could give negative stars.”

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Posted 1 year ago

Hi Perry, Thank you for bringing this to our attention. We understand you might have reservations about our services, but we can assure our credibility is affirmed by our features in many reputable publications. We are sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team. This will enable them to investigate your situation thoroughly and establish direct communication with you.

Posted 1 year ago

“No, it's not correct. Super.com offers 3 different rooms with 3 different prices and names. I booked the standard room, which was 10€ more per night than the nano room. After booking, an agent confirmed it was the standard room. At check-in, I got the nano room! I confirmed 10 minutes after booking that it was the standard room. If not, I would have canceled. After an hour of back-and-forth, they didn't care. Completely unacceptable and misleading. Avoid Super.com at all costs. I will not be using them again.”

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Posted 1 year ago

Hi Mohammad, Thank you for bringing this to our attention. We understand the challenges you faced with your reservation, and we apologize for any inconvenience caused. We want to bring to your attention that your booking is confirmed with us under Economy Room Type and not Standard Room. Regarding you receiving a different room type as Nano Room upon check in, we'd like to look into that further and provide the necessary support. We want to acknowledge that in the dynamic travel industry, unforeseen situations may arise that are beyond our control as a third-party booking site. Despite these challenges, we are committed to minimizing any negative impact on our valued customers. Our primary goal is to ensure the satisfaction of every customer, and we appreciate your patience and understanding. To address this issue, our Support team has been notified and will initiate contact with the accommodation and travel partner to thoroughly investigate the matter. Rest assured, we will keep you informed and work diligently to resolve this situation to your satisfaction. We appreciate your understanding in this matter.

Posted 1 year ago

“SCAM!!!!!! Fraudulent company!!!! Do NOT book with them. They are inept at handling anything except stealing one’s money and scamming one out of hotels!”

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Posted 1 year ago

Hi Faith, Thank you for bringing this to our attention. We understand you might have reservations about our services, but we can assure you that we are a reputable and genuine company. Our credibility is affirmed by our features in esteemed publications such as the Financial Times, Forbes, New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets. We want to acknowledge that as a third-party booking site, unforeseen incidents in the travel industry may occur beyond our control. Despite these challenges, our dedicated Support team was able to address and resolve the issue by issuing you a full refund for your booking. Unfortunately, we are facing technical difficulties at this time processing your payment back to the original payment method. To ensure you receive your refund, we will issue this via PayPal. Our Support's Team is currently working to resolve this as soon as possible. They will coordinate with you as soon as possible to refund this to your account. We appreciate your understanding in this matter.

Posted 1 year ago

“All good, except asking for tip on a commercial Website ....”

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Posted 1 year ago

“I did not have any issues with reservation. The staff at the Best Western were amazing.The price was $100 less and an upgraded room. I am using them for future trips.”

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Posted 1 year ago

“FRAUD! They stated that there NO additional taxes. Then all of a sudden on arrival I had to pay City Tax. Good reviews are paid by bots. Don’t trust.”

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Posted 1 year ago

Hi Pavel, Thank you for sharing your feedback with us. We understand you might have reservations about our services, but we can assure our credibility is affirmed by our features in many reputable publications. We understand that encountering unexpected fees can be surprising. It's important to note that hotels often have standard practices of charging a mandatory deposit and/or resort fees, and other mandatory fees directly to guests. Please know that the initial payment specifically covers the room, any added meal plans, and applicable sales tax. Charges for mandatory fees (resort fee, cleaning fee, service fee, municipality or city tax, Environmental tax, VAT, etc.) are to be collected by the hotel. This is separate because they are not charged by Super Travel but rather mandatory payments to be made directly to the property and at their sole discretion. We do want to bring to your attention that we do not have the ability to fabricate reviews, and we are glad that guests who had had great experiences with us are also compelled to leave their reviews. Everyone has the right to leave a review, as this is not exclusive to negative experiences. If further assistance is needed, feel free to reach out to our Support Team. Our dedicated live agents will be available to assist you. Sll our contact information is available on the app and site: https://go.super.com/3oyo1rk We trust this clarifies matters for you.

Posted 1 year ago

“WHAT A CRAPPY SERVICE BOOKED A HOTEL FROM HERE IN AUSTRALIA, NOW THERE TAKING A MEMBERSHIP THAT WAS HIDDEN IN THE BOOKING SOME WHERE, NO SUPPORT SERVICES, NO CUSTOMER SERVICE ONLY IF YOU LIVE IN LA OR NYC. ASKS FOR A USA PHONE TO LOG IN, I LIVE IN AUSTRALIA. CAN ONLY RING ON A NUMBER THAT DOESNT WORK. AVOID THIS COMPANY LIKE THE PLAGUE. LIVE CHAT DOSENT WORK.”

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Posted 1 year ago

Hi Kate, Thank you for bringing this to our attention. It seems there might have been a misunderstanding regarding your sign-up for the Super+ membership, as our process requires explicit consent from our users. You may have accidentally signed up for our optional Super+ membership program during a reservation process. You have full control, and canceling your membership is straightforward. The membership does come with various benefits, including Cash Advance, Credit building, and up to 10% Cashback on travel. However, if you've decided not to continue with the membership, we are more than willing to process a refund, as our primary goal is to ensure our customers' satisfaction. To initiate the cancellation process you can simply follow the steps in this Helpdesk article: https://go.super.com/KvOdxqY Alternatively, you can contact our dedicated team. at +1 (844) 461-2577 available Monday through Friday, from 8 AM to 7 PM, EST, or by sending an email at email paysupport@super.com. We trust we were able to clarify. Please note that we have a 24/7 Support team with live agents happy to assist. If you need further assistance, please do not hesitate to reach out to our Support team: https://go.super.com/ZormY3q We're here to assist you in the best way possible.

Posted 1 year ago

“Bad company with deceptive pricing they try and hide it and then they have the audacity to ask you for a tip - what a joke”

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Posted 1 year ago

Hi Jack, Thank you for bringing this to our attention. We understand you might have reservations about our services, but we can assure our credibility is affirmed by our features in many reputable publications. We're here to clarify any confusion regarding our tip feature. Please understand that the tip is added during the check-out process, and you have full control to choose whether to add a tip or not. We certainly didn't intend for you to feel that it is required to complete the booking. Displayed rates may pertain only to the room, varying based on factors like room type, bed preference, and meal plan. Additionally, rates fluctuate due to chosen cancellation policies. Our hotel rates are dynamic, subject to changes based on demand and availability. While we aim for competitive rates, we can't control price fluctuations. When in need of assistance, all our contact information is available on the app and site: https://go.super.com/3oyo1rk We trust this clarifies matters for you.

Posted 1 year ago

“Great pricing, but be sure and check every detail before hitting confirm. Was prompted to add a tip to my reservation $335. Which is outrageous since I did not get any assistance from anyone during my online booking. I specifically made sure No Tip. When my credit card purchase went through, there was a $335 Tip charge. Such a scam! Called the company and they said that they would issue a credit for the tip charge. Still waiting for the refund. They will take your money immediately, but trying to get it back is another issue. Be very careful when booking and double check every aspect of your purchase before confirming. Hopefully this is the only issue I will have with this company. I will update my review when I get my refund back”

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Posted 1 year ago

Hi Pamela, Thank you for bringing this to our attention. We understand you might have reservations about our services, but we can assure you that we are a reputable and genuine company. Our credibility is affirmed by our features in esteemed publications such as the Financial Times, Forbes, New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets. We're here to clarify any confusion regarding the tip added to your booking. Please understand that the tip is added during the check-out process and might have been selected accidentally. We certainly didn't intend for you to feel that it was added deliberately. We've checked our records and see that our Support Team has already processed the refund of your Tip back to your account. It usually takes 3-5 business days to be processed. Processing times depend exclusively on the bank; therefore, you must reach out to them for an exact timeframe. We trust this explanation provides clarity on the matter.

Posted 1 year ago

“Made a reservation through this company and realized the next morning that I had chosen the wrong date. I contacted them and was informed that my reservation could not be changed because it was non-refundable on the same day I made the reservation. This is a scam. They got free money from me. The person I talked to was no help and I could hardly understand a word. If you use this company be sure to read the confirmation you receive for the refundable date. Do not recommend anyone use this site!!!”

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Posted 1 year ago

Hi David, Thank you for bringing this to our attention. We are sorry that you had trouble with the dates of your reservation. Please note that we cannot modify any reservations or change your research. Reservations are made based on your search criteria. If the dates you selected are sold out, we let you know and show the next available dates, so it's important that you double-check your booking details before you complete your reservation. This includes checking the dates, location, and price. It's also a good idea to review our cancellation policy so that you know what to expect if you need to change or cancel your reservation. Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval. The only exception that would allow us to issue a refund or compensation would be with hotel approval. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts. We hope we have clarified your doubts and concerns.

Posted 1 year ago

“Excellent”

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Posted 1 year ago

“Price was great compared to other sites”

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Posted 1 year ago

“Attention scam! I had booked for 3 nights at San Diego orange cottage tree and the host Carlos never sent us the check-in information stating that the reservation had not been finalized while I had a confirmed and paid reservation through the Super.com portal. I contact them an they assured me that the reservation is confirmed and I can check in! Carlos the host tells me that he will send me the check-in instructions via email which will never arrive so I can't access the bungalow. I contact again Super.com (but the chat is only handled from AI!) and they just reply me that they are checking to help me faster as possible but after 2 hours they just tell me that the booking is confirmed and I can do the checkin!! They really don’t do anything to help me. So I had to find other accommodation at 1 in the morning! I asked for a refund for the reservation and they replied since it was a non-refundable reservation it was not possible! Reaally? Are they joking or are they all scammers? I was unable to use the accommodation because Carlos (Oramge tree cottage) was unavailable for check-in! Two cheats in one! So I have pay double for my stay in San Diego? Never happened to aomenthing like this with booking or Airbnb! Don’t use Super.com!”

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Posted 1 year ago

HI Alan, Thank you for bringing this to our attention. We understand you might have reservations about our services, but we can assure our credibility is affirmed by our features in many reputable publications. Our Support team was able to address and resolved the issue to settle the payment at the hotel. However, since you mentioned that there is check in information needed in order to check in, our support team who is reaching out to the accommodation and travel partner to investigate this issue. They will follow up with you as soon as possible.

Posted 1 year ago

“I have booked a room for 1 NIGHT and was up charged for a free continental breakfast. Apon arriving, the hotel said I WOULD NOT BE RECEIVING MY FREE BREAKFAST AND I NEEDED TO TAKE THIS UP WITH SUPER. I called super up and they didn't bother offering any refund of my money despite the UP CHARGE and told me they would escalate the situation and to wait on updates! It's is now 1 in the morning and I ask for a update and these people have still not resolved this situation. When I asked to be passed through to a manger the employee of super DENIED MY REQUEST! THIS IS THE WORSE CUSTOMER SERVICE I HAVE EVER HAD. DO NOT, AND I REPEAT DO NOT BOOK WITH SUPER.COM”

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Posted 1 year ago

Hi Amanda, We are sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team. This will enable them to investigate your situation thoroughly and establish direct communication with you. We appreciate your cooperation and look forward to assisting you.

Posted 1 year ago

“Confirmation Number: B_13882863 Paid a lot of money to the super.com, arrived to the hotel, waited more than 3 hours in the lobby as the hotel didn't get the confirmation and any proof of the full prepayment. My ticket has been forwarded to the "urgent team" that seems not as urgent as it is supposed to be. If you don't want to ruin your holiday choose the websites for hotels booking more carefully. P.s. after 3 hours of waiting got a reply from "urgent team" who told me that upon checking and verifying all the information they discovered that there's a hotel mapping issue with my booking and my reservation was confirmed at the 3-stars apart hotel instead of 5-stars superb luxury hotel that I booked. The only solution that I could get from them is a payment refund and a booking cancellation. This website took 3 hours from my life and ruined my holiday.”

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Posted 1 year ago

Hi Alex, Thank you for bringing this to our attention. We want to acknowledge that, as a third-party booking site, unforeseen incidents in the travel industry may occur beyond our control. Despite these challenges, our dedicated Support team was able to address and resolve the issue by issuing you a full refund back to your account and sending you a credit available for your use. The full refund was already processed back to your account, and it usually takes 3 - 5 business days to reflect. Processing times depend exclusively on the bank; therefore, you must reach out to them for an exact timeframe. We apologize for any inconvenience you may have experienced and look forward to the opportunity to serve you again in the future.

Posted 1 year ago

“Estan geniales las tarifas que manejan, mucho menores a las que están en cualquier página o directo en el hotel, súper recomendado!”

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Posted 1 year ago

Super.com is rated 4.5 based on 6,007 reviews