Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.46

4.5 Rating 6,007 Reviews

88 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,007 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would highly recommend you go through another site, the small savings on going through this site is not worth the headache if something goes wrong and you need a refund. I had an issue with 2 of the rooms I booked and the hotel manager requested an refund to be given to me and they emailed super.com. Super.com supervisors refuse to return several emails and phone calls made to them. 3 weeks later still no refund and I know that the hotel has refunded them, but yet they have not refunded me. THIS IS A RIP-OFF, STAY AWAY UNLESS YOU WANT TO GIVE YOUR MONEY AWAY! VERY UNPROFESSIONAL! I GIVE A 0”

Helpful Report

Posted 1 year ago

Hi Kendra, Thank you for bringing this to our attention. We are sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team. This will enable them to investigate your situation thoroughly and establish direct communication with you.

Posted 1 year ago

“Seemed easy enough. Perhaps too easy. I'll see if I have a hotel room tomorrow.”

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Posted 1 year ago

“These are amazingly arrogant and cynical thieves. I first learned about the existence of this criminal service this morning when I discovered that $15 had been stolen from my bank account in favor of an unknown service called Super+. And I had to look for information about a service that obviously uses stolen data. In principle, I have never shown interest in this kind of company that appeals to the most naive and gullible people. But today I was forced to pay attention to this malignant Internet formation, because I was simply dumbfounded when faced with such a brazen and outright theft. After calling the support service of this vile company, I looked through the history of my text messages and found a message with a link from them, to which I did not respond, as well as to a bunch of similar garbage that arrives daily”

Helpful Report

Posted 1 year ago

Hi Oleg, Thank you for bringing this to our attention. You may have accidentally signed up for our optional Super+ membership program during a reservation process. Membership offers various benefits beyond Cash Advance, such as credit building and up to 10% cashback on travel. To be eligible for cash advances, meet our underwriting guidelines. You can reapply with a fresh linked bank account. If you still lack supported banks or are ineligible, we're happy to refund your subscription, as we're committed to ensuring our customers' satisfaction. For more info please reach our Customer Care team at +1-877-376-2710 (Mon-Fri, 8 AM - 7 PM, EST) or email paysupport@super.com for assistance. We're here to assist you in the best way possible.

Posted 1 year ago

“After booking a room and paying in FULL prior to checking in we drove 3.5 hours to Fort Lauderdale only to be told we didn't have a room at the 4-star hotel we booked. Because I raised such a fuss the manager at the hotel gave us a voucher to a 2-star hotel nearby and confirmed we would not be billed due to Super.com falsely booking a room they had no right to book. Now Super.com is refusing to credit my money back. I am disputing the charge and will never use super.com again. I am posting everywhere I can about the terrible service they provided. I believe it's a scam site, especially after reading multiple reviews that are similar to my experience. Hotels should not allow their sites to be listed on this terrible company's site. I wish I could give them 0 stars”

Helpful Report

Posted 1 year ago

Hi Jason, Thank you for bringing this to our attention. Please understand that as a third-party online booking platform, certain incidents outside of our control may occur in the travel industry. However, we have procedures in place to minimize these negative impacts. We are investigating the details of your reservations at this time, especially regarding your concerns about the property not having your reservation. Our team is committed to resolving this efficiently. We'll keep you posted on progress! Regards

Posted 1 year ago

“Very help and I got a notification for check in and I was recommended a Uber very helpful easy check-in”

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Posted 1 year ago

“Same hotels, but cheaper prices!”

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Posted 1 year ago

“I searched all the sites and super.com had the best price. The site was very easy to use, and will be using again.”

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Posted 1 year ago

“Everything was fast and easy”

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Posted 1 year ago

“Booked my hotel with Super, paid online...drove 12 hours to find my booking was not made through Super with the hotel in spite of the receipt and reference number provided to me. I had to pay for another hotel across the street and have been fighting with "BOTS" to obtain a refund. Terrible experience and a total scam!”

Helpful Report

Posted 1 year ago

Hello Jody, Thank you for bringing this to our attention. Please understand that as a third-party online booking platform, certain incidents outside of our control may occur in the travel industry. However, we have procedures in place to minimize these negative impacts. We are committed to helping you within the scope of our policies. In this case a full refund was processed back to your account and it usually takes 3 - 5 business days to reflect. We value your choice to use Super.com and are here to support you in any way we can. Regards

Posted 1 year ago

“Perfect price and conditions”

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Posted 1 year ago

“Very good”

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Posted 1 year ago

“When your booking goes well, it is fine. But if you had a problem with your hotel, they do not want to help. I suggest that you use another company for bookings that has a better customer service”

Helpful Report

Posted 1 year ago

Hi! Thank you for your feedback. Is there something specific that we can take a look at for you. To offer more personalized assistance, please share the details of the issue you are facing via email at corporate@super.com. Our team will reach out to you promptly to address and resolve this matter. Thank you for your understanding, and we look forward to assisting you.

Posted 1 year ago

“My payment was processed twice on their platform and they didn't refund it. When I contacted Super.com to request a refund for the double charge, I encountered a frustrating process. First, they asked for documentation, such as an email from the hotel authorizing the refund. After obtaining this, they changed their requirements and asked for a "notarized" or "certified" document from the hotel. But the hotel told me that they could only provide this to the third party who made the booking. Even though the hotel approved the refund for the duplicate order, Super.com refused to contact the hotel directly to obtain this information, leaving me stuck in a bureaucratic loop and paying twice for one room. Due to their lack of transparency in the refund process, I would not recommend this service at all.”

Helpful Report

Posted 1 year ago

Hello Ana, Thank you for bringing this to our attention. We are committed to helping you within the scope of our policies. In this case a full refund was processed back to your account and it usually takes 3 - 5 business days to reflect. We value your choice to use Super.com and are here to support you in any way we can. Regards

Posted 1 year ago

“I made a hotel reservation and had no issues at all. Checked in at the hotel and they knew I was coming and had a great stay. I would use Super.com again.”

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Posted 1 year ago

“Easy, fast and great price”

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Posted 1 year ago

“Alles prima!”

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Posted 1 year ago

“Do not book with super.com. I will never use them again and have informed everyone I know and will post similar reviews everywhere I can. If I could give 0 stars I would! I booked a hotel 1300km away from me. Drove 16 hrs to be told, sorry, the booking doesn't exist with the hotel. I then contacted super.com through support. They kept me waiting 4 hours whilst they tried to retrieve the booking. So thats a total of 20 hours journey time. Having had no success in retrieving the booking, the support agent offered me a refund and said it will be in my account within 2 days. 2 weeks have passed and they haven't responded to 3 of my emails to the support email address. This is my experience. I feel scammed. I have the email chain supporting the funds should rightfully be returned. Shame this is the case in this day and age. This money has been stolen from me, as no goods or services exchanged and the hotel they supposedly booked had no possible booking. I sat in their accounts department whilst they sifted thousands of bookings to either find super.com or my name and neither existed. They took the money from my account the day before the booking. But the booking was never made by super.com and I had to book direct with another hotel. This is appalling, please pay extra and go with another provider or direct with the hotel.”

Helpful Report

Posted 1 year ago

Hey Khezar, We're sorry for the trouble you faced with your reservation upon check-in. Your feedback is vital, and we're committed to ensuring our customers' satisfaction. Please understand that, as a third-party booking site, certain incidents beyond our control may occur in the travel industry. However, we've implemented procedures to minimize such negative impacts. To address your specific situation, we kindly ask for a valid reservation ID and the email address you used for the booking. This information will help us investigate and resolve the issue more effectively. We value your cooperation and appreciate your understanding as we work to improve.

Posted 1 year ago

“Very friendly app whilst booking!”

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Posted 1 year ago

“Super.com is a SCAM. Super.com is a SCAM. Super.com is a SCAM. DO NOT BOOK FRIM SUPER.VOM”

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Posted 1 year ago

Hello there, Thank you for bringing this to our attention. Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team. This will enable them to investigate your situation thoroughly and establish direct communication with you.

Posted 1 year ago

“Cool side! Thx”

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Posted 1 year ago

Super.com is rated 4.5 based on 6,007 reviews