Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,078 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used SnapTravel to book an 11 day, 2300 mile road trip. We stayed in nine different hotels. Not a single problem. Got the best price each time. And the rooms were excellent!”

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Posted 3 years ago

“This is the first travel company I have used that included all the fees in the booking! I didn’t have any surprise resort fees, processing fees, amenity fees, etc upon arrival. We were welcomed, checked in with no questions or concerns, a basic hold for incidentals placed, and that was all. This is my new favorite discount travel site!”

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Posted 3 years ago

“Booking was easy, checking in was so simple, and the price was great! Absolutely zero complaints, very happy!”

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Posted 3 years ago

“Hotel accommodations”

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Posted 3 years ago

“Great prices easy to use”

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Posted 3 years ago

“It was quick easy and saved me money! Highly recommend!”

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Posted 3 years ago

“Los mejores precios siempre!!”

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Posted 3 years ago

“Good price”

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Posted 3 years ago

“We enjoyed the tiny house and had a great time! It was easy to book and was reasonably priced.”

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Posted 3 years ago

“Confiable y segura, recomendada.”

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Posted 3 years ago

“Great Prices”

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Posted 3 years ago

“Outrageously expensive to travel, so I appreciated the great deal! My son got married , and I otherwise could not have afforded a hotel, especially two nights”

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Posted 3 years ago

“Excellent price and service combination”

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Posted 3 years ago

“I saved a lot of money going through this site and I will definitely use them again.”

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Posted 3 years ago

“I was skeptical at first but it’s absolutely legit. SnapTravel was very easy to book at the lowest rate I could find. It was fast and convenient. I recommend snap travel for all of your hotel accommodations.”

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Posted 3 years ago

“It was quick and easy to make the reservation on line They quoted me the best available prices When I got to the hotel my reservation was complete got the room as a requested it worked out perfectly”

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Posted 3 years ago

“Total Scam!!! I paid Snaptravel over $500 for a hotel room to attend a wedding that unfortunately was canceled due to the pandemic. When I contacted them with the situation, they provided me with a voucher to use when the wedding got rescheduled instead of a refund. When I went to use the voucher, the hotel said that it wasn't valid and I needed to work with Snaptravel. When I contacted the company, I spent over 4 hours being transferred to multiple customer service reps all giving me the same answer that there is nothing that they could do to help me. Now, when I am actually attending the wedding at the same venue, I am out of pocket again for the hotel fee, out $500+ of my hard earned money as well as 4 hours of my life I will never get back. Do yourself a favor and trust any other travel site and avoid this one.”

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Posted 3 years ago

Thank you for reaching out. We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. We really appreciate your patience so far and the time spent explaining your concerns with this reservation This matter has been escalated to our Urgent Care team who is reaching out to the accommodation and travel partner. They will follow up with you as soon as possible. Thank you.

Posted 3 years ago

“SnapTravel’s rates surpassed all others I found and they offer extended discounts after initial purchase.”

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Posted 3 years ago

“It was fast and easy with many options for payment methods”

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Posted 3 years ago

“Got us a great deal at a great hotel.”

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Posted 3 years ago

Super.com is rated 4.5 based on 6,078 reviews