Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,078 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how Super.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Snap Travel saved me over $30”

Helpful Report

Posted 3 years ago

“booked easily! thanks”

Helpful Report

Posted 3 years ago

“Very good. No issues. Price of the hotel was much lower from other online places like tripadvisor, expedia etc.,. The hotel was quality and upscale.”

Helpful Report

Posted 3 years ago

“Easy to use”

Helpful Report

Posted 3 years ago

“Very clean and nice to have a vacation to relax”

Helpful Report

Posted 3 years ago

“Super easy! Especially when on the road and don’t know where we are stopping day to day (felons on the run;) We knew every hotel has an incidentals hold so we were prepared for that and using my debit (vs credit) card was not a problem. Love SnapTravel!!!”

Helpful Report

Posted 3 years ago

“Really fast and easy booking. There was no mention of the hotel's policies so even though I saved on the room there was a resort fee and an incidentals hold once we got there. Would have been nice to know that beforehand.”

Helpful Report

Posted 3 years ago

“Got a good deal, everything was pretty smooth with booking, cant complain!”

Helpful Report

Posted 3 years ago

“Super fast check in. It was really easy.”

Helpful Report

Posted 3 years ago

“Snap travel helped me book a hotel with the cheapest available rate.”

Helpful Report

Posted 3 years ago

“Great discounted prices on hotel stay… i really appreciate that”

Helpful Report

Posted 3 years ago

“I love snap travel it’s the only thing I would ever recommend”

Helpful Report

Posted 3 years ago

“I was able to book my reservation with no problem check in room was ready,clean and staff friendly and helpful 😊.”

Helpful Report

Posted 3 years ago

“I had a great experience with snap travel! Everything went as expected. Easy to book at a great price and the hotel was amazing! Thank you for your part in a wonderful trip!”

Helpful Report

Posted 3 years ago

“Price was great. Hotel not so much. It was an older hotel and going through renovations.”

Helpful Report

Posted 3 years ago

“Good Thank you”

Helpful Report

Posted 3 years ago

“They cancelled my hotel reservation 24 hours before the check in in Italy!!”

Helpful Report

Posted 3 years ago

Thank you for reaching out, Andreia. We are truly sorry to hear about your experience. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. All our contact information is available on app and site: https://snaptravel.freshdesk.com/support/solutions/articles/48001189520-how-to-contact-us We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 3 years ago

“I needed a place ASAP and wasn’t willing to spend so much for one night. This site provided me with so many options and deals, and i found a place that was comfortable, clean, and affordable.”

Helpful Report

Posted 3 years ago

“Thank you Snaptravel for helping us securing a fabulous hotel in Boston. You made our trip so much better and at half the price. We will definitely be using you again in the future.”

Helpful Report

Posted 3 years ago

“I had a really good experience using Super Travel. It was easy and fast. Only reason I'm not giving five stars is because of the inability not to cancel your reservation.”

Helpful Report

Posted 3 years ago

Super.com is rated 4.5 based on 6,078 reviews