Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,077 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,077 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super great”

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Posted 2 years ago

“Great price”

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Posted 2 years ago

“Bonne expérience. Meilleur prix disponible”

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Posted 2 years ago

“Gracias gracias”

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Posted 2 years ago

“Very easy and convient to use. Hassle free. First time to use and will use again and again!”

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Posted 2 years ago

“Used Supertravel formerly Snaptravel several times. It's my go to booking site for travel. They always communicate before, during and after your travel. Often times I make changes to my reservations and they accommodate my requests and communicate to me as those changes are occurring making sure they got it right,...and they always get it right!! I don't even looks at the other booking sites anymore, I scroll down looking for Supertravel, formerly Snaptravel for my best rate. Hands down!!!! Best booking site for my travel needs is Supertravel!!”

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Posted 2 years ago

“Muy buena la aplicación, muy facil de usar-.”

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Posted 2 years ago

“Had accommodations booked through SuperTravel mad life so much easy will continue to use in the future. Would highly recommend superTravel .”

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Posted 2 years ago

“Easy and straightforward”

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Posted 2 years ago

“Imposible to contact”

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Posted 2 years ago

We are truly sorry to hear how you feel about our service. As we cannot identify your booking through this review we ask that you reach out to our Support team. One of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and site: https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel

Posted 2 years ago

“Very easy app to use”

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Posted 2 years ago

“good service easy app”

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Posted 2 years ago

“VERY CONVENIENT”

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Posted 2 years ago

“Great value and good customer service”

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Posted 2 years ago

“Reasonably decent room for a good price”

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Posted 2 years ago

“Price difference between the same rooms $54 and $63. One came with breakfast one didn’t. Upon arrival at motel I was informed that breakfast was no longer offered. Motel refused to refund difference as my reservation was through a third party (SuperTravel). I contacted Super Travel Support. They told me my reservation was through Priceline (I never used the Priceline website and none of my information, confirmation, etc metions Priceline… only SuperTravel) and they could not do a partial refund. I was also not informed about the $25 pet fee when booking on the Super Travel website. First and last time I will ever use super.com for anything”

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Posted 2 years ago

Hi, Some incidents might occur in the travel industry, that as a third-party we cannot control, but indeed, we have procedures in place to reduce that negative impact as much as possible. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. Regards,

Posted 2 years ago

“Super travel helped me the greatest rate for a hotel room.”

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Posted 2 years ago

“We had a great experience all the way around.”

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Posted 2 years ago

“Muy práctico”

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Posted 2 years ago

“It was very easy to book a hotel, and I got a great room with a view. Thank you!”

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Posted 2 years ago

Super.com is rated 4.5 based on 6,077 reviews