“After an extremely disappointing experience with Carsupermarket, I feel compelled to share my story as a caution to potential buyers. My nearly new vehicle has required over six services within the first six months of ownership – a red flag that cannot be ignored.
Despite their claims, the tires installed on my Tesla were not up to the required specifications, leading to safety concerns and performance issues. This was no minor oversight but a clear deviation from Tesla’s strict guidelines, which specifically call for Tesla-approved tires that suit the vehicle’s performance needs.
Moreover, the vehicle passed an MOT at a Carsupermarket-associated location, which now appears to be highly questionable. The mismatched and non-compliant tires on the vehicle should not have passed the MOT standards, raising doubts about the legitimacy of the inspection process and, worse, the legality of their practices.
It’s disheartening to encounter such a lack of transparency and customer service in what should have been a straightforward purchase. The car was sold with assurances of quality and roadworthiness that have not been met. I have pursued the issue with their team but have been met with inadequate responses and a failure to acknowledge the seriousness of the situation.
I am left with no choice but to consider legal action to resolve these issues and hold the company accountable. My experience has been one of frustration and concern, and I would urge anyone considering purchasing from Carsupermarket to think twice and proceed with extreme caution.”
“Car supermarket Birmingham
Bought a car with a warranty and found the seat belt faulty. I’ve been waiting over a year for them to fix it. This could be crucial if God forbid I was in an accident and couldn’t undo the seat belt to escape.
Their after sales is diabolical, they say the part is in only for me to turn up when told and they can’t find it. I go again and they fit the seat belt but not the fixing mechanism (which is the part that’s faulty) they arrange for me to go back and cancel on the day. I am still waiting for a satisfactory outcome. Yet they passed it on the MOT. This could void my insurance should I have an accident and I would be within my rights to sue the company for their part.
Surely you cannot pass a car with a faulty seatbelt in a MOT
Date of experience: 10 February 2024”
“Bought a car 5 months ago had nothing but trouble now the car has packed in and sw car supermarket has gone but meanwhile I'm paying for this car on finance for 3 years”
“If I could give zero stars, I would. We bought a 2018 Hyundai I30 a year and a half ago which turned out to have been in an accident that was never reported. It ended up having several serious issues. It would shake really hard after it had been driven for a while especially in London where its a constant stop, go.. stop go. It got so bad that it felt like you were in an earthquake. It would also sometimes turn off randomly when driving which was extremely dangerous. The car is still under warranty and when we took it on a roadtrip, the turbo failed. We also found out that the car had never been serviced before. Its apparent that the dealership did not properly inspect the car before selling it. Its safe to say that we would never buy a car from there again. We bought a complete "lemon". I can't believe they'd sell a car like that to someone. Unsafe and unpleasant to say the lease. Absolutely disgusting. Gladly, the car has now been sold.”
“DO NOT purchase a car from this company! Absolutely pathetic and unprofessional communication and service! I brought a Kia Sorento on finance a couple of months ago- a couple of weeks ago my EML came on- after getting a diagnosis the DPF is blocked and needs two new temp sensors! I took out the extended warranty as the salesman expressed it would cover more than the standard Kia warranty- received a decision back from the warranty and it does not cover this! There is no way in the short space of time I have had the car that this has gone faulty! After all the other reviews on here I would definitely avoid at all costs! You ring and your told they will ring you back to where they don’t! We agreed the Ariel of the car would be sorted as it was broke when we looked at the car- on arriving to collect I was waiting over two hours as the car still hadn’t been MoT/serviced! To then find the Ariel had not been fixed as the part wasn’t in stock! So we had to go and collect it a couple of weeks later and then fit it ourselves which cost money as we couldn’t get the seal off to get to it! Love my car but this company shouldn’t be allowed to run!! Disgusting!!”
“Turned up to pick up my car today. Was kept waiting almost an hour, then when inspecting the car I discovered the repair we had agreed they would make had not been done. They told me they could not get the parts, and it would be a couple of months before they could. Given this it was odd they had not told me, ideally before I came to pick up the car, but even when I arrived to do so. That I was left to discover this on my own suggests bad faith. Driving the car away I discovered it had not been charged. Just about made it to a Nissan dealership where they kindly allowed me to charge the vehicle (slowly). Unfortunately the partial slow charge wasn't enough to make it home, and I had to call out the AA to tow me the final few miles. Finally made it home 9 hours after I set out. Had to miss the entire afternoon of work.
Overall the worst experience I have had buying a car.”
“Pathetic Service. Bought a car paid money £11400 in their account.after paying i was told because car doesn't have mot it will take 10days to do mot and prepare car which they never mentioned before getting paid.i was very disappointed but had no choice.paid on 2nd of August collection
date was given 11th of August 1pm.on collection date i got a call from sw car supermarket saying don't come your car is not ready i was fuming .on asking why when will it be ready then answer was we dont know can't give you time frame .i said i will have to Cancel the car she said okay take your money back but car will not be ready anytime soon. WANTED to speak to manager few times but they said manager is busy at all 4 5 times. Cancelled the car got my money back after 13days. Untrained RUDE DISGUSTING PHONE STAFF .PLEASE DON'T BUY OF THESE SCAMMERS”
“Absolutely awful place to try and buy a car. Been waiting over 5 weeks for a car they pulled from sale which was apparently ok. Lie after lie and absolutely no communication skills with customers I done all the phone calls and chasing. When I called I would be ignored and never called back. Would never go to that place again most stressful experience on buying a car. To top it off no sorry or any help to try and buy another as it was their fault in the first place for trying to sell a car clearly not fit for sale but telling me it was.”
“Drove 4 hours to pick up my new car. 30 minutes into the journey home in my new car (Range Rover evoque) & the engine light came on. Car went into limp mode on the motorway i.e. no power. Rang SW who said they’d send “recovery”. Recovery turns up 4 hours later (bear in mind I was less than half an hour from the garage). Rang the garage 7 times during this time to make sure they were going to sort me out when I got back explaining I was 4 hours from home with no car and a 1 year old waiting for me at nursery. Recovery took me back to the garage. GARAGE NOW CLOSED. No one there except Service Manager Saleem waiting to take the car off the truck. Had already part-exed my old car with the garage before they sold me the faulty car. Was stood at the closed gates wondering what the hell I was going to do when a taxi turned out of nowhere in my name to “take me to the train station”. £60 train home without my old car or my new car. Moral of the story…do your research and read these reviews ⚠️”
“Paid deposit on Mercedes with 27k miles on the clock. Checked past MOT details to find it had done 34K miles 2 years ago. Goodness knows how many miles are really on it. Tried to tell me it was a mistake on MOT paperwork. Still waiting for deposit to be returned. BEWARE !!!!”
“WAS SOLD AN AUDI A1, HAD ISSUES WITH THE GEARBOX, THEY HAVE THE CAR AND MY MONEY AND THEY ARE REFUSING TO REFUND ME EVEN THOUGH I REPORTED THE FAULT WITHIN 2 WEEKS. I AM HAVING TO GET A LAWYER. NEVER TRUST THESE GUYS - CON ARTISTS FOR REAL. DONT RESPOND TO EMAILS. LIES ON THE PHONE. JUST A HORRIBLE BUSINESS REALLY, DONT CARE ABOUT PEOPLE AT ALL!”
“After lots of research I bought an Audi A7 as it had the level of trim and options I was after. That included a sat nav system as standard. When I checked it over while in the garage forecourt, I realised there was no SD card for the sat nav. After a phone call I was told the car wasn’t advertised with set nav - hence no card! How stupid when this is a standard feature. Over a 3 week period I have spoken a number of times to John Marshall, Dir of Ops. He agreed that there should have been a card included and said he would send one out. After three weeks and 3 chasing calls, I still don’t have my card. I’m actually not that confident that this has been sent to me. You were quite happy to take my money but your customer service is dreadful. Why is it so difficult to get this rectified? Why am I having to continually chase this?
If anyone from SW Cars reads this and is able to do what John has been incapable of then please get in contact. You have my phone and email address.”
“Very very very very very very bad service!!!! I even never come to this type of websites for reviews, but at the moment my goal is just make this very huge to make sure I can't make everyone aware of the bad quality service it was. I even should seat at the stand just waiting for customers to approach and let them know what happened to go away and not to buy anything there! I basically bought a car gave all the money up front and the day the stand called me to be ready to collect the car, when I arrive they even didn't know I was coming. I drove 2h on that Sunday and I had 2h more to drive home. Ok, it happens, was bad but ok let's see what is coming next. Then they told me the car was not ready, not cleaned and not ready to go. So I said I could go for lunch and come back. I have done that. When I was about to return they called me (I was around 15 min from the stand) and they said "we are about to close in 5 or 10 min". So basically they called me just when they were about to close saying we close in 5 or 10 min, I drove really fast to arrive. When I arrive and when I was about to sign the contract we realised the car (after being washed very quick and not correctly) had a huge chip on the front mirror and a massive dent fading the colour as well. The chip was very big and because the car was very dirty it was not possible to see it. They never realised the chip was there or even the dent. I said that was not the car I agreed to take as it is a matter of time the glass will break and it is a very expensive glass - I am talking about a volvo d4 cross country. They said they could replace the front mirror and the dent. So a few days later of taking the car home, 10 days, there was a light coming up as well, so the car had other problem, I took it to my garage and more problems in the car needing to be fixed! I reported all this in the 14 days! After lots of calls lots of emails nothing was done, I keep trying to get someone to call me someone to do something about and nothing. The lights coming up it's related to really important repairs that need to be done. I want to return the car!!! Basically they asked us for some money up front to check the car but they didn't do any checking! The garage where I take my cars since ever gave me a quota for the car to be fixed and when I sent to the SW company they said it was extortion and they wouldn't pay for it!!! So very bad service as I am to go on holidays in 2 days and I need "a car" and the car I bought has lots of problems never detected and they don't seem to bother about it! I would give zero stars. I am very upset. I need to keep chancing them, they don't call me or do anything!!! I will keep posting everywhere I can the huge bad customer service they are having! I am not a very demanding person, bad understandings happen, but this is just very bad service!!!!!”
“Very very very very very very bad service!!!! I even never come to this type of websites for reviews, but at the moment my goal is just make this very huge to make sure I can't make everyone aware of the bad quality service it was. I even should seat at the stand just waiting for customers to approach and let them know what happened to go away and not to buy anything there! I basically bought a car gave all the money up front and the day the stand called me to be ready to collect the car, when I arrive they even didn't know I was coming. I drove 2h on that Sunday and I had 2h more to drive home. Ok, it happens, was bad but ok let's see what is coming next. Then they told me the car was not ready, not cleaned and not ready to go. So I said I could go for lunch and come back. I have done that. When I was about to return they called me (I was around 15 min from the stand) and they said "we are about to close in 5 or 10 min". So basically they called me just when they were about to close saying we close in 5 or 10 min, I drove really fast to arrive. When I arrive and when I was about to sign the contract we realised the car (after being washed very quick and not correctly) had a huge chip on the front mirror and a massive dent fading the colour as well. The chip was very big and because the car was very dirty it was not possible to see it. They never realised the chip was there or even the dent. I said that was not the car I agreed to take as it is a matter of time the glass will break and it is a very expensive glass - I am talking about a volvo d4 cross country. They said they could replace the front mirror and the dent. So a few days later of taking the car home, 10 days, there was a light coming up as well, so the car had other problem, I took it to my garage and more problems in the car needing to be fixed! I reported all this in the 14 days! After lots of calls lots of emails nothing was done, I keep trying to get someone to call me someone to do something about and nothing. The lights coming up it's related to really important repairs that need to be done. I want to return the car!!! Basically they asked us for some money up front to check the car but they didn't do any checking! The garage where I take my cars since ever gave me a quota for the car to be fixed and when I sent to the SW company they said it was extortion and they wouldn't pay for it!!! So very bad service as I am to go on holidays in 2 days and I need "a car" and the car I bought has lots of problems never detected and they don't seem to bother about it! I would give zero stars. I am very upset. I need to keep chancing them, they don't call me or do anything!!! I will keep posting everywhere I can the huge bad customer service they are having! I am not a very demanding person, bad understandings happen, but this is just very bad service!!!!!”
“Diabolicle place! Customer service non exsistent. Avoid at all costs. Go to somewhere that actually cares about their customers! They lie and keep you waiting.”
“Bought a car from these 9 month ago, timing belt went 3 days later. Was with them for 4-5 weeks said got rebuilt by them. Got it serviced few days ago to find out it has a salvage engine in it. They have no receipt for the engine or no proof of the mileage, only what is written on top of the engine in a white pint which anyone could of done. Customer service is very poor, they will not phone you back you will have to keep badgering them to which they never have a answer to what your phoning about it’s always we will get back to you. I got told “bring the car down to is and we will sort it” took the car said leave it with them
A couple of days this turned in to 3 weeks never kept me updated what was happening all I got on the phone is we been very busy leave it with us. Eventually went down there and got told I will be looked after. They said going to take the car back and look for another car. Found another car went through check etc turns out wasn’t been looked after they were giving 7200 px for my car which I payed just shy of 11k for. Told me this was more than car is worth they given me extra for it. I didn’t go ahead with the deal as this was infair as the problems they had caused I should be getting all my money back regardless of the mileage i put on the car (few thousand) got a online quotation from webuyanycar of £8150 made appointment and agreed on valuation of 8k after looking at the car. (This was only to get a valuation)went to car city it Peterborough they offered me £8500. This proved I was been ripped of by SW. I have all paperwork and everything has been passed on to financial ombudsman on which SW havnt even given me a “final letter” on which i (and the finance company) gave them 8 weeks. Avoid this place, when buying a car there fantastic couldn’t be anymore helpful. The after sales are beyond terrible they just don’t want to know. You only have to go in the service waiting area and will hear all complaints coming in. I CAN NOT EXPRESS ENOUGH AVOID!!!!!!”
“STAY AWAY - disgrace of a company with the worst customer service I've ever come across.
Purchased an Audi A1 (2016) only a fortnight ago and diagnostics from a few local garages have shown several issues that would cost thousands to repair.
Emailed and called swcarsupermarket several times for a refund (under the Consumer Rights Act 2015) and so far the manager/anybody with the a position to authorise such has never been available and never attempted to get back to me.
Anthony from the service team was extremely rude over a call and said the quicker we get off the call the faster it can be dealt with. Yet a week later there has been no contact but numerous false promises of being called back shortly etc. Anthony also refused to give a contact number for his manager.
Taking it to the trading standards as none of my issues are being dealt with.”
“Bought a car from them, the put an ill fitting battery in a 17 plate BMW. Ended up losing all power and in a ditch! Contacted them and initially phoned saying they would pay the labour for the repair (BMW bent over backwards and where so helpful) then nothing. Had enough of them, even dropped all the paperwork off to the sales manger last week who ‘promised’ someone would be in touch. Gone on for nearly 7months so off to court we go! Avoid like the plague, how they got the customer service award is beyond me!!”
