“We had our “full Monty” Huxley chesterfields delivered before Christmas and they are just perfect. We didn’t manage down to the show room before purchase but spoke with Warren on a few occasions where he went through all our options. I cannot thank him enough for all his advice and guidance on helping us choose the perfect sofas for our home. I would highly recommend S W James Chesterfields - the quality and look are outstanding.”
“Just had my new sofas delivered they are absolutely stunning, the quality is first class We did go to see them before but if you can’t then go ahead and order you won’t be disappointed Thanks to Jamie and warren I know we’re going to have this furniture for years it’s lovely”
“We just received our "Sterling" and we couldn't be more impressed and happy with our choice in model and manufacturer. Warren answered all our questions and concerns right from ordering through to delivery. The craftsmanship and attention to detail is impressive, very hard to find these days. This will be a classic piece in our family for many years to come.”
“S W James is an excellent business to deal with. The products are superb quality and the whole process from purchase to delivery is seamless. We are absolutely delighted with the Birdie Chair we decided on and it is so refreshing to deal with a company that delivers such a wonderful customer experience. Thank you to Warren and the team.”
“I was looking for a leather wingback chair for my study, and after much searching came across SW James furniture. They had a selection of wingback chairs, and importantly for me a chair which would fit through a standard door. I contacted Warren and we talked about the different chairs and leather options. I selected the Antique red and a chair called the Dorothy. Warren sent leather swatches so I could check the colours. The result , which I am sitting in now, is a superb leather armchair, so comfortable,and suits the study perfectly. I would have no hesitation in recommending S W James, you won't regret it if you are after a quality piece of furniture, made in the UK, and a genuine company.”
“Such a warm greeting from start to finish.. from the moment we first contacted Warren via email and then the welcome we had on our visit. Warren makes you feel special and the sofas and chairs he had on display were the 'Wow' factor. They weren't just beautiful they were comfy, and extremely high quality, something which is missing in today's standards. Whilst there we were not at all rushed, he explained how they are made, the keatger they used, etc (but I had already watched the informative YouTube video, during my research of Chesterfields). We ordered the Huxley chair and 3 seater sofa. We were given our makers name and were kept informed of progress every week. Since adopting Huxley, they are so comfy that we have been neglecting our chores! I cannot recommend Warren's company (S W James & Co) enough”
“Absolutely stunning sofa - we ordered the Monty in vintage Honey. The team were great at answering a few questions before hand and then the service from placing the order right through to delivery was excellent. We were kept informed regularly. Once the sofa was delivered we were also contacted to make sure we were happy with everything. The sofa is stunning and so well made. We are really happy.”
“My previous attempt at buying a new leather sofa ended in disaster as the manufacturing company went bankrupt so a good friend suggested I look at S W James website so I had a browse and was very impressed so I dropped them an email Warren the co_owner telephoned me the next day told me all about the company ,manufacturing procedures and delivery I took delivery of my new birdie sofas in under 5 weeks and the quality of the sofa's and the leather used was superior to others i'd tried,from ordering to delivery this has been a very very good experience I would have no hesitation recommending Warren and the team at S W James”
“I think chesterfields are timeless and ooze class, so I started looking for one. To my delight, I came across S.W. James just around the corner from me. They claim to have made “The World’s Most Comfortable Handmade Chesterfield Sofas” a bold claim that I was determined to test through the grueling process of professional sofa sitting. After dragging myself from store to store, plonking down on chesterfield after chesterfield (it’s a tough job, but someone has to do it), I realised this claim might actually be true, so I ordered one. Wow! When it arrived, the quality was immediately apparent it looks fantastic. Because it’s handmade in England (not mass produced in China), I was able to make some bespoke additions that S.W. James were happy to accommodate. Basically, they let me be as picky as I wanted. Thanks Warren and team at S.W. James I couldn’t be happier, and my backside has never been more comfortable!”
“Hubby has always wanted a Chesterfield and after a back injury he was finding our old suite uncomfortable , I agreed he could have one if we found a comfortable one so I went on a mission to find the very one . SW James claimed to make the most comfortable chesterfield, contact was made with Warren and we visited the showroom in April. What a pleasant surprise the claim was true the Huxley is a very comfy sofa. We ordered it in August and it was delivered the first week in October. The service and regular updates along the way have been second to none from Warren . The delivery went smoothly too . We are over the moon with it , no more back issues for hubby and our Dobermann approves too . I can’t recommend this company enough. Thank you SW James & Warren”
“From first contact the communication and overall experience was excellent. Definitely worth making an appointment and visiting the showroom and actually seeing the furniture and the quality hides that they use. Also being able to put your individual stamp on your chosen pieces means that you finish with something individual to you. We are delighted with our furniture.”
“Superb customer service from start to finish. Thrilled with our Chesterfield, a Mini Monty. A stunning piece of furniture. Highly recommend this company.”
“Exceptional customer service received from Warren and in particular Jamie. Very understanding and nothing was too much trouble. They went above and beyond to ensure I went away a happy customer at the end of my customer journey. Thank you SW James.”
“Absolutely brilliant service from start to finish and an absolutely beautiful sofa in our home now. It actually arrived with a few scratches on the feet, the company sent some new ones right away and a care kit free of charge as an apology. Cant get much better service than that! Brilliant communications throughout and really happy to do everything to suit you. A wonderful company to deal with.”
“When you buy on the internet you never know quite what to expect but in this case I certainly found the quality workmanship that I was looking for. They make bespoke & so I had to wait a while for the finished product but they kept in touch regarding progress which was nice.. I mean normally you place an order on the internet & then don't hear anything until an E-Mail to say dispatched.”
“We received a Birdie sofa and chair three months ago and we are extremely happy with them. The quality is excellent and they seem to get more comfortable with age! S W James handled the manufacture and delivery very professionally and we were given regular updates. Quality furniture that will last for years.”
“Absolutely beautiful sofa, very well made and a pleasure from start to finish, from our consultation to delivery, all went well. Highly recommend and well worth the trip to The Mill - wouldn't hesitate to recommend if you're in the market for a new sofa, don't delay, buy today!”
“We ordered a fairly large corner sofa , chair and two footstools and the process was pretty straightforwards. SWJames are really professional and make their sofas with old fashioned British quality. We're really pleased to have found them. The sofa and chair are very comfortable and feel like they will last forever.”
“After many disappointing store sofas, we were looking for more quality and longevity. SW James stood out immediately. They promote their Trustpilot reviews front and centre on their website for good reason. Their commitment to customer service is exemplary. This persuaded us to take a leap of faith without visiting the showroom. Warren guided us through the whole process from our first phone conversation to delivery. He was always available, offering friendly, expert advice at each stage. He provided a flawless concierge service from start to finish. Regular updates kept us in the loop during the build. We even got an introduction to the craftsman building our furniture, which was a lovely touch. We ordered a Huxley Snuggler and bespoke three seater. The quality is outstanding. The furniture lifts the look and feel of our living room. These are our first Chesterfields and we could not be happier. We are so impressed that we have ordered an additional two seater for our downstairs den. If you are looking for a beautifully crafted Chesterfield, I recommend SW James. At the very least, have a conversation with them. You won’t be disappointed.”
