The Dress Outlet Reviews

Name: The Dress Outlet
Address: 1220 Maple Ave, Suite 1205, Los Angeles, California
Rating: 4.60

4.6 Rating 375 Reviews

90 %

of reviewers recommend The Dress Outlet

4.6

Based on 375 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

424-255-7943

Email:

sales@thedressoutlet.com

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The Dress Outlet 5 star review on 22nd December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's beautiful but doesn't fit and was on sale, not returnable!”

Helpful Report

(Santee) - Posted 4 months ago

Hi Jacquelyn, we’re sorry to hear that the dress didn’t fit as you had hoped. We understand how disappointing it can be when an item doesn't meet expectations, especially with sizing. Regarding our sale items, we explicitly label non-returnable items to avoid any confusion at checkout. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. If you have any further concerns or would like assistance, please don’t hesitate to get in touch with us directly. Warm wishes, Team The Dress Outlet

Posted 4 months ago

“I ordered a dress from dress outlet and despite it being my normal size, it was about two sizes too small and the fabric was not my expectation. I would like to return it but the options are either - get store credit with a large restocking and shipping fee or store credit with a small selection of dresses that look like they are from the grandma section of the store. I will never ever purchase another item from this place again and I would never suggest it to another person.”

Helpful Report

(Santee) - Posted 4 months ago

Hi Sarah, we're really sorry to hear that you had such a frustrating experience. It's disappointing when items don’t meet expectations, especially with sizing and fabric. We understand that our return policies can be confusing, and we appreciate your feedback on this. Your satisfaction is important to us, and we'd like to help. If you haven't already, please reach out to us directly carol@thedressoutlet.com so we can discuss your concerns and explore possible solutions. Best, Team The Dress Outlet

Posted 4 months ago

“They encouraged me to order 2 sizes then I did a d I was t able to return one of them very dussspointed in there return policies”

Helpful Report

(Santee) - Posted 4 months ago

Hi there, thank you for sharing your feedback. We’re truly sorry to hear you felt disappointed with our return policy. When customers are uncertain about sizing, we sometimes recommend ordering two sizes so they can find the best fit. We did it for this brand since you can return it for a refund. That said, we’re glad to confirm you did receive a refund for the other item from your order. Our policy allows eligible items to be returned within the stated return window, while others (such as final sale or clearance pieces) are non-returnable. We do our best to make these terms clear before checkout so there are no surprises.

Posted 4 months ago

“Thank you to Carol, she did an excellent job w/customer service. Refund received! (But, I still will not be doing any future business with this company and encourage you to think twice).”

Helpful Report

(Santee) - Posted 5 months ago

Thank you for acknowledging Carol’s help , we’re glad your refund was resolved smoothly. We’re sorry your experience wasn’t what you hoped for and appreciate your feedback as we continue working to improve our service.

Posted 2 months ago

“Delivery was fine. But direct contact is impossible. You continue to tell me to return dress to Dylan and David for either an exchange or credit but their email bounces!”

Helpful Report

(Santee) - Posted 5 months ago

Hi Cindy, we're very sorry for the confusion and the trouble you've had trying to contact us. That should not be happening, and we want to resolve this for you right away. Please reach out directly to carol@thedressoutlet.com with your order number and any return details so we can assist you with the exchange or credit process. We appreciate your patience and are here to help make this right. 💌

Posted 5 months ago

“Dress was awful. Cheaply made and poor quality. And to top it off I couldn’t return it. Read all the fine print in the return policy. I would never purchase from here again.”

Helpful Report

(Santee) - Posted 5 months ago

Hi Lara, we’re very sorry to hear the dress didn’t meet your expectations. Our items come directly from each designer, and quality standards can vary by collection. Please reach out to carol@thedressoutlet.com so we can review your order and see how we can make this right.

Posted 2 months ago

“Glitter everywhere but on the dress.”

Helpful Report

(Santee) - Posted 6 months ago

We're sorry to hear about the glitter issue and understand how disappointing that can be. Some dresses with glitter detailing may have excess fallout, but it shouldn’t affect the overall look. If you feel the dress was defective or not as described, please reach out to us at frank@thedressoutlet.com with your order number and photos so we can review the situation and assist further. We appreciate your feedback.

Posted 6 months ago

The Dress Outlet is rated 4.6 based on 375 reviews